The condo is beautiful, clean & as described, great view of the ocean & right on the boardwalk...except that in November you expect the fireplace that is clearly listed in the description & photos be in working condition. This is a major amenity not a coffee pot. Our stay was in a Fall/Winter month not July & I feel this should have been at least disclosed before our arrival, if not mentioned on the listing itself.
So, we arrived with no mention of it being broken. When I inquired why there was tape over the switch, they were slow to respond & curt. No apology for even just the inconvenience. Pretty much...it's broken & they're looking for a new one. But further, when I respectfully expressed my disappointment mentioning the fireplace was the main reason why we chose this listing for a November stay, I actually got no response at all. So, Linda had 2x at the very least to merely apologize for something not being in working condition, decided not to when I inquired & then further just ignored me.
We have used VRBO many times now & this is my first less than glowing review, but I was just taken back by the lack of care. It made us feel like welp they got thier money at this point & so I guess we don't matter. Not a great feeling.