Dear Tineke,Thank you for your feedback on your stay at Hotel Østersø.We're pleased to hear that you found our beds comfortable and well-kept. However, we apologize if the overall appearance of the hotel did not meet your expectations. While our hotel has a history and charm, we understand the importance of keeping up with modern comforts and aesthetics.Your insights are valuable, and we will take them into consideration as we aim to improve and provide a better experience for all our guests in the future.Thank you for choosing Hotel Østersø. We hope to have another opportunity to serve you better on your next visit.Best Regards,Hotel Østersø

Hi. Thank you for choosing Hotel Østersø. We´re happy for your positive feedback and that you had a nice stay.

Dear Annette,Thank you for taking the time to share your feedback with us. We value all guest comments as they help us to continually improve our services.We apologize for any inconvenience you experienced during your stay. It's true that we do not advertise televisions in our rooms, as we focus on providing a peaceful and relaxing atmosphere for our guests to enjoy the beautiful surroundings. However, we understand that this may not suit everyone's preferences, and we appreciate your feedback on this matter.Regarding the cleanliness issues you mentioned, we take your concerns seriously. We have a rigorous cleaning protocol in place, and it appears that there was a lapse in our usual standards during your stay. We will address this with our housekeeping team to ensure it doesn't happen again in the future.We're also sorry to hear about the noise disturbance you encountered. We strive to provide a tranquil environment, and we will investigate this issue to ensure that our guests can enjoy a peaceful stay.As for pricing, we do offer a range of room categories to accommodate different budgets, and we believe our rates are competitive for the area and the quality of service we provide. We appreciate your feedback on this matter and will take it into consideration for future pricing adjustments.Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back to Hotel Østersø in the future and provide you with a more enjoyable experience.Best regards,Hotel Østersø

Dear Bodil,Thank you for taking the time to share your feedback about your recent stay at Hotel Østersø. We value your input as it helps us improve our services.It seems that you've rated your experience as 4 out of 10, and we're sorry to hear that your stay did not meet your expectations. We would greatly appreciate it if you could provide more specific details about what aspects of your stay you found lacking so that we can address them and improve.Your satisfaction is important to us, and we are committed to making our guests' experiences as comfortable and enjoyable as possible. If there are any particular concerns or suggestions you would like to share, please don't hesitate to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Warm regards,Hotel Østersø

Dear Lars Skall,Thank you for taking the time to share your feedback about your recent stay at Hotel Østersø. We appreciate your review and your rating of 8 out of 10.We're delighted to hear that you had a positive experience during your stay. Your satisfaction is our top priority, and it's always rewarding to know that our guests had an enjoyable time at our hotel.If you have any specific comments or suggestions on how we can further improve and make your next stay even better, please feel free to share them with us. We value your input and use it to enhance our services.Thank you for choosing Hotel Østersø, and we look forward to welcoming you back in the future.Warm regards,Hotel Østersø

Dear Marc,Thank you for sharing your feedback regarding your recent stay at Hotel Østersø. We appreciate your review and your rating of 4 out of 10.We regret to learn that your experience did not meet your expectations. Your satisfaction is important to us, and we take all guest feedback seriously. To better understand your concerns and address any issues, we would appreciate it if you could provide more specific details about what aspects of your stay you found lacking or any particular issues you encountered.We are dedicated to improving our services, and your input is invaluable in this process. Please feel free to share any suggestions or concerns you may have with us.Thank you for choosing Hotel Østersø, and we hope to have the opportunity to make your next stay more enjoyable.Warm regards,Hotel Østersø

Dear John,Thank you for taking the time to leave a review on Hotels.com. We see that you've given us a 2 out of 10 rating, and it's clear that we have significant room for improvement to meet the high standards we strive for at Hotel Østersø.While specific details of your experience are not provided, your rating alone speaks volumes, and we take it very seriously. Whether your concerns were with our service, facilities, cleanliness, or overall guest experience, we are committed to understanding and addressing these areas.We value your feedback immensely as it is crucial in guiding us towards better serving our guests. We would greatly appreciate any additional insights or specific comments you could share about your stay. This will help us to pinpoint the areas where we need to focus our improvement efforts.We hope that this experience will not deter you from considering us in the future. We are dedicated to making things right and would welcome the opportunity to show you the true quality of a stay at Hotel Østersø.Warm regards,Hotel Østersø

Dear Ivar,Thank you for your recent stay at Hotel Østersø and for taking the time to leave a rating on Hotels.com. Seeing that we have received a 2 out of 10 score, it's clear that your experience did not meet the high standards we strive to provide our guests.We're genuinely concerned to see such a low rating and would greatly appreciate any specific feedback you can provide. Your insights are crucial for us to understand where we may have fallen short and what areas require immediate attention and improvement.Whether your concerns lie with our service, facilities, room comfort, or any other aspect of your stay, we are here to listen and learn from your experience. Our goal is always to ensure that every guest leaves feeling satisfied and valued, and it seems we have some work to do to reach that goal based on your experience.We hope you will consider reaching out to us with more details about your stay, and we would welcome the opportunity to make things right. Your satisfaction is important to us, and we hope to have the chance to welcome you back in the future for a more positive experience.Warm regards,Hotel Østersø

Dear Bo,Thank you for taking the time to leave a review on Hotels.com. We've noted your score of 4 out of 10, and it's clear that there's significant room for improvement to meet the high standards we set for Hotel Østersø.While we're missing specific details on what aspects of your stay influenced your rating, we take this feedback seriously. Whether it relates to our service, facilities, cleanliness, or overall experience, we're committed to understanding and addressing these areas.We truly value your input as it is crucial for our ongoing efforts to enhance our service and offerings. If you're open to sharing more detailed feedback, we would be grateful to hear your thoughts. This would help us to better understand your experience and take specific steps to improve.We hope that you will consider staying with us again in the future, giving us the opportunity to provide you with a much more enjoyable and satisfying experience, truly reflective of what Hotel Østersø aims to offer.Warm regards,Hotel Østersø

Dear Lis d.,Thank you for taking a moment to share your experience with an 8 out of 10 rating on Hotels.com. We're thrilled to hear that you found our self-service check-in process smooth and easy – it's like having a magic key to your room, minus the magic wand!We're also delighted that our breakfast was a hit. Our kitchen team puts in a fantastic effort to start your day on a delicious note, and it sounds like they've hit the right chords with you. Plus, hearing that our service at breakfast shone bright is the cherry on top of our hotel sundae.Your comment on the good value of your stay is music to our ears. We strive to provide a comfortable and enjoyable experience at a price that doesn't break the bank, and it's wonderful to know we're on the right track.Once again, thank you for choosing Hotel Østersø, and for your kind words. We look forward to welcoming you back – hopefully turning that great 8 into a perfect 10!Warm regards,Hotel Østersø

Dear Peter Aaslev,Thank you for taking the time to leave us a rating on Expedia. We see that you've given us a 2 out of 5, and it's clear that there are areas where we did not meet your expectations during your stay at Hotel Østersø.We genuinely value your feedback, as it is crucial for us to understand our guests' experiences so we can continuously improve. If there were specific aspects of your stay that were disappointing – whether related to our facilities, service, cleanliness, or overall comfort – we would greatly appreciate additional details. This will help us to address these issues more effectively and ensure a better experience for all our guests.We are committed to providing a high-quality experience for our guests, and your input plays a significant role in helping us uphold this commitment. We hope to have another opportunity to welcome you in the future, where we can demonstrate the improvements made and provide a stay that truly reflects the standards we strive for at Hotel Østersø.Warm regards,Hotel Østersø

Dear Stig,Thank you so much for taking the time to leave a review and for awarding us a 4 out of 5 rating on Expedia. We're thrilled to know that your stay at Hotel Østersø was largely positive and enjoyable!While we're happy to see such a favorable score, we also recognize that there's always room for improvement. We would love to know more about your stay – what you enjoyed and what areas we could enhance to make your next visit a perfect 5-star experience. Whether it was the charm of our location, the cleanliness of our rooms, the quality of our service, or any other aspect, your specific feedback is invaluable.Your satisfaction is important to us, and we aim to provide a memorable and comfortable stay for all our guests. We look forward to the opportunity to host you again, and next time, we'll strive to turn that great 4 into an exceptional 5!Warm regards,Hotel Østersø

Dear Jan,Thank you so much for your review on Expedia and for awarding us a solid 4 out of 5 rating! We're delighted to know that your experience at Hotel Østersø was largely positive.It's always encouraging for us to hear that our guests have enjoyed their stay, but we also recognize that there's always room for improvement. Since specific details of your stay weren't mentioned, we're curious about what elements you particularly enjoyed and where we could do even better. Whether it was our unique location, the cleanliness of our rooms, the quality of our breakfast, or the efficiency of our services, we'd love to hear more about what made your stay enjoyable, as well as any suggestions you have for improvement.Your feedback is invaluable to us as we continually strive to enhance our guest experience. We hope to have the pleasure of welcoming you back in the future, and we'll aim for that perfect 5 out of 5 on your next visit!Warm regards,Hotel Østersø

Dear Gitte,Thank you for taking the time to leave us a review on Expedia. Seeing that we have received a 2 out of 5 rating, it's clear that there were aspects of your stay at Hotel Østersø that didn't quite meet your expectations. We take your feedback seriously, as it's essential in helping us improve our services and guest experience.While we wish we had a bit more detail to understand the specific areas where we fell short, we are committed to learning from your feedback. Whether it was our facilities, the room comfort, or our service, we want to ensure that future stays are more satisfying and enjoyable for all our guests.If you're willing to share more about your experience, we would greatly appreciate it. Your insights are invaluable for us to make the necessary improvements.We hope you will consider giving us another opportunity to provide you with a stay that truly reflects the high standards we strive to achieve.Warm regards,Hotel Østersø

Dear Emma d.,Thank you for taking the time to share your experience with us. We are always eager to hear feedback, especially when it shows us areas for improvement.We noticed that your score reflects some disappointment. We would greatly appreciate if you could provide us with more specific feedback. Understanding what aspects of your stay did not meet your expectations would be invaluable to us. Was it the room, the amenities, or perhaps something about our service?At Hotel Østersø, we strive to ensure that every guest enjoys their time with us, and it seems we fell short in your case. Please rest assured that we take your comments seriously and will use them to enhance our services and facilities.We are committed to providing a comfortable and enjoyable experience for all our guests, and we hope to have another opportunity to show you the true quality and hospitality that Hotel Østersø is known for.Thank you again for your feedback, and we hope to welcome you back in the future under more favorable circumstances.Warm regards,Hotel Østersø

Dear Claus,Thank you for taking a moment to rate your recent stay at Hotel Østersø. We see that we've earned a score of 6 out of 10 from you, and we take this feedback seriously.While we're glad that your experience had some positive aspects, it's clear that there were areas where we didn't fully meet your expectations. We would greatly appreciate it if you could provide more specific feedback on what aspects of your stay influenced this rating. Your insights are invaluable to us in our efforts to improve and provide a better experience for all our guests.We are committed to providing our guests with the best possible experience, and your constructive feedback is a crucial part of this process. We hope to have the opportunity to host you again and improve upon the score you've given us, striving to make your next stay a perfect 10.Warm regards,Hotel Østersø

Dear Inger,Thank you for taking the time to leave a rating for your stay at Hotel Østersø. We notice that we have received a score of 4 out of 10 from you, and this certainly gives us pause. We are committed to providing our guests with a memorable and enjoyable experience, so it's clear we have some areas to improve upon.We would be extremely grateful if you could share more specific details about your stay. Understanding the particular aspects that led to your dissatisfaction is crucial for us. This feedback allows us to address any shortcomings effectively and to ensure that future stays for you and other guests are much more enjoyable.Please know that your comfort and satisfaction are very important to us, and we take your feedback to heart. We hope you will consider providing us with more detailed insights either through Hotels.com or by contacting us directly.We would appreciate the opportunity to welcome you back in the future, with the hope of not only meeting but exceeding your expectations.Warm regards,Hotel Østersø

Dear Britt,Thank you for taking the time to leave a rating for your recent stay at Hotel Østersø. We're genuinely concerned to see such a low score, as it indicates that your experience with us was not up to the standards we strive to provide.We would greatly appreciate it if you could provide us with more details about your stay. Understanding what specifically didn't meet your expectations is crucial for us to address these issues and ensure they are rectified for future guests.Your comfort and satisfaction are of the utmost importance to us, and we are committed to making improvements based on the feedback we receive. Please feel free to reach out to us directly with any further comments or concerns.We hope to have another opportunity to host you, under better circumstances, where we can demonstrate our commitment to guest satisfaction and quality service.Warm regards,Hotel Østersø

Dear Steen,Thank you for sharing your thoughts regarding your recent stay at Hotel Østersø. We appreciate your candid feedback, as it helps us identify areas where we can improve.We are sorry to hear that your experience did not meet the expectations set by your previous visits. Our hotel indeed has a rich history and character, and we aim to maintain its charm while ensuring comfort and functionality for our guests. However, your comments suggest we might need to re-evaluate our maintenance efforts. We assure you that our goal is not merely to "earn money on rent until it is torn down," but rather to provide a memorable and comfortable stay for all our guests.Regarding your experience with the breakfast, we're glad to hear it was acceptable, though we understand it may have seemed limited. We continuously work on improving our breakfast offerings and will take your feedback into account as we do so.We do understand your concerns about the planned new hotel and residential project on the site. It's a significant change, and we are navigating this transition as best as we can while still trying to deliver a quality experience for our guests.Your insights are invaluable to us, and we hope you will notice improvements should you choose to stay with us again in the future. We are committed to ensuring our guests have a pleasant and satisfying experience, and your feedback is a crucial part of that process.Thank you once again for your review, and we hope to have the opportunity to better serve you in the future.Best regards,Hotel Østersø

Dear Christoffer Kold,Thank you for taking the time to rate your stay at Hotel Østersø with a 6 out of 10. While we're glad you chose to stay with us, it seems we have room for improvement to fully meet your expectations.We would greatly appreciate any further feedback you could provide on specific aspects of your stay that you enjoyed or areas where you think we could do better. Our guests' comfort and satisfaction are paramount, and your insights are essential in helping us enhance our services.Please consider giving us another opportunity to host you in the future, where we hope to provide you with an experience that scores a resounding 10/10.Warm regards,Hotel Østersø

Dear Benny,It seems we've scored a "2 out of 10" in the grand Hotel Østersø guest review championship – ouch! While we may have missed the mark for a winning score this round, we're eager for a chance to turn that deuce into a perfect ten during your next visit!We're curious to hear your full story – what led to the low score? Did we bobble the ball with our room comfort, or was it our streamlined check-in process that threw you offside? Your feedback is the coach's advice we need to improve our game.Please do reach out with details, so we can tackle the issues head-on. Remember, our goal isn't just to play the hospitality game; it's to be champions of it for every guest, every time.Looking forward to setting up a rematch for a better experience on your next stay!Cheerful regards and a high-five for good sportsmanship,Hotel Østersø

Dear Ida,Thank you for sharing your thoughts on your recent stay at Hotel Østersø. We truly appreciate your compliments on our cleanliness and location, as these are aspects we take great pride in.We're sorry to hear that certain aspects of your experience did not meet your expectations. Comfort is a priority for us, and we regret that we fell short in this area for you. We'd be grateful to learn more about how we might improve the comfort level for our guests.Regarding the breakfast, your feedback is concerning, and we take it very seriously. It's disappointing to know that it didn't appear appetizing to you, and we will certainly review our presentation and offerings.We aim to provide a seamless experience with our check-in system, and we're saddened to hear that it made the hotel feel forlorn to you. We're always looking for ways to ensure our guests feel welcomed and at ease upon arrival, even without a traditional reception.We would cherish the opportunity to regain your trust and hope you will consider staying with us again so we can provide you with a better experience. If you do choose to return, please reach out to us directly so we can ensure your comfort and dining needs are met with the highest standard.Warmest regards,Hotel Østersø

Dear Bjarne,Thank you for taking the time to rate your stay at Hotel Østersø with a fantastic 8 out of 10! We are thrilled to know that we were able to meet your expectations in many aspects of your experience by the water's edge.If there's any particular element of your stay that stood out or any area where you feel we could improve, we'd love to hear from you. Your feedback is invaluable in helping us enhance our services.We look forward to the pleasure of welcoming you back to Aabenraa for another stay that we hope will be a perfect 10!Warm regards,Hotel Østersø

Dear Anonymous,Thank you for awarding Hotel Østersø an encouraging 8 out of 10 rating. It's wonderful to hear that your stay with us was largely enjoyable and that we met many of your expectations.We are particularly proud of our idyllic location by the water and our commitment to cleanliness. Your high rating is a testament to the efforts of our team to ensure that our guests have a memorable stay.However, we do acknowledge that there's always room for improvement. We would love to hear more about what you enjoyed and any suggestions you might have that could make your next visit even more satisfying.Remember, for your next stay, please do read the pre-arrival information we send as it contains valuable details that could enhance your experience. Our guest book also provides helpful tips and guidelines to help you navigate our amenities, including how to easily purchase additional services like early check-in or check-out.We're looking forward to the opportunity to host you again and aim for that perfect 10!Best regards,Hotel Østersø

Dear Maud,Thank you for taking the time to share your feedback. We're sorry to hear that your experience at Hotel Østersø did not meet your expectations.While our hotel might not be the newest, we pride ourselves on maintaining high cleanliness standards. We apologize if you felt this was not the case during your stay. We'll certainly review our cleaning protocols to ensure they're upheld.Regarding our reception-free concept: We've implemented this to allow our guests a quick check-in and check-out experience. However, we understand that some guests might prefer a traditional reception. Our team is available 24/7 over the phone for any assistance.We always send out detailed information to our guests before their stay to provide a smooth arrival process. We regret if this wasn't helpful for you.Lastly, our location in Aabenraa by the water usually offers a serene experience, and we're sorry to hear you had difficulties accessing it.Your feedback is invaluable to us, and we hope you'd give us another chance in the future to serve you better.Warm regards,Hotel Østersø.

Hello Jurjan,Thank you for sharing your thoughts with us. We genuinely value all guest feedback, as it helps us to understand where we excel and where there's room for improvement.It seems we didn't meet all your expectations during your stay, and for that, we sincerely apologize. We'd greatly appreciate more specific feedback, if you'd be willing to share, so we can address any issues directly and work towards bettering our services for future guests.Thank you for choosing Hotel Østersø. We hope you'll consider giving us another opportunity to serve you better in the future.Warm regards,Hotel Østersø.

Dear Hans,Thank you for giving Hotel Østersø an 8 out of 10 rating! We are delighted to know that you had a pleasant stay with us.Your feedback is crucial in helping us maintain high standards of service and accommodation. If there’s anything specific you’d like to highlight that would make our hotel even better, please feel free to share. Your satisfaction is our priority.Thank you once again for choosing Hotel Østersø, and we look forward to welcoming you back in the near future for another enjoyable stay.Warm regards,Hotel Østersø

Dear Thomas Fogh,Thank you for sharing your feedback about your stay at Hotel Østersø. We are sorry to hear that certain aspects did not meet your expectations and appreciate your rating as it helps us understand where we need improvement.Please know, our team is available 24/7 via phone to assist with any questions or needs during your stay. Your comfort and satisfaction are our priorities, and we will work diligently to enhance the areas you've highlighted.Despite these concerns, we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,Hotel Østersø

Dear Anonymous,Thank you for your feedback and for taking the time to write about your experience at Hotel Østersø. We are pleased to know that you had an enjoyable stay with us and appreciate your high rating of 8 out of 10!We understand your concern regarding the absence of a TV in the room. We aim to offer our guests a calm and relaxing atmosphere, and thus have made the decision not to include televisions in the rooms. We hope this contributes to a more peaceful experience for our guests, allowing for quality time and serene relaxation.If you have any further comments or suggestions, we are always open to feedback, enabling us to enhance and provide an even better service to our guests in the future.Thank you again for choosing Hotel Østersø, and we hope to welcome you back soon!Warm regards,Hotel Østersø

Dear Arve,Thank you so much for taking the time to review your stay at Hotel Østersø and awarding us a splendid 8 out of 10 rating. We are thrilled to hear that you enjoyed your time with us!Your positive feedback reinforces the effort we put into ensuring our guests have a wonderful stay. We are always here to improve and strive for the perfect score. If there’s any aspect or specific feedback you’d like to share about what we can do to make your next stay a perfect 10, we are all ears. Your insights are invaluable in helping us enhance our services and offerings.We look forward to welcoming you back to Hotel Østersø in the near future for an even more delightful experience.Warm regards,Hotel Østersø

Dear Stener d.,Oh no, just two stars? Seems like we forgot to add the sparkle to your stay! We are genuinely sorry to learn that your experience did not meet your expectations.If there were specific issues or concerns you encountered during your stay, we sincerely want to hear about them. Your feedback is invaluable in helping us improve. We are committed to ensuring our guests have a comfortable and satisfying stay, and your insights will guide our enhancements.We hope that you would consider giving Hotel Østersø another chance in the future, so we can show you our improvements and hopefully bring a smile to your face! Warm regards,Hotel Østersø

Kære Frank d.,Tak for at tage dig tid til at give feedback på dit ophold på Hotel Østersø. Det er essentielt for os at forstå vores gæsters oplevelser for kontinuerligt at kunne forbedre os.Det glæder os at høre, at du fandt vores hotel rent. Vi prioriterer rengøring højt og arbejder hårdt for at sikre, at alle vores værelser er pæne og rene for vores gæsters komfort.Vi beklager, at du følte, at hotellet manglede komfort og virkede faldefærdigt. Vores bygning har en lang historie, og vi forsøger at bevare dets charme, mens vi samtidig sørger for et komfortabelt ophold for vores gæster. Dine bemærkninger om en stemning af "forladthed" tages seriøst, og vi vil tage det op i vores team for at finde måder, hvorpå vi kan forbedre atmosfæren.Dit forslag om en elkoger og en kop/glas på værelset er noteret. Selvom vi ikke reklamerer med elkogere på værelserne, forstår vi vigtigheden af små bekvemmeligheder, og vi vil overveje din feedback i vores kommende forbedringer.Tak igen for at dele din oplevelse. Vi håber at få muligheden for at byde dig velkommen igen og give dig en bedre oplevelse næste gang.Med venlig hilsen,Hotel Østersø.

Dear Henriette d.,Thank you for taking the time to rate and review Hotel Østersø. We value your feedback and aim to provide the best service possible to all our guests.A score of 6 out of 10 indicates there might have been some aspects of your stay that did not meet your expectations. We would greatly appreciate any additional feedback or specifics that can help us improve our services and offerings.Our goal is always to offer an exceptional experience, and understanding where we may have fallen short will assist us in enhancing our services for future guests.If you have any specific concerns or suggestions, please don't hesitate to get in touch with us directly. Your insights will be invaluable for our continuous improvement.Thank you once again for choosing Hotel Østersø. We hope to have the opportunity to welcome you back and provide an even better experience on your next visit.Warm regards,Hotel Østersø.

Dear Astrid d.,Thank you for choosing Hotel Østersø and for your positive rating of 8 out of 10. It's wonderful to know that you enjoyed your stay with us.We always aim for perfection, and while we're pleased with your rating, we're eager to know what we can do to ensure a perfect score on your next visit. Any feedback or suggestions you can provide would be most welcome.Our team is dedicated to ensuring our guests have the best possible experience, and your insights will help us continue to refine and improve.Thank you once again for your patronage. We look forward to welcoming you back to Hotel Østersø in the future and aspire to make your next stay even more delightful.Warmest regards,Hotel Østersø.

Dear Irene d.,Thank you so much for taking the time to rate Hotel Østersø and for giving us a score of 8 out of 10. We are delighted to see that you had an overall positive experience during your stay with us.While we are pleased with the positive score, we are always striving for perfection and would love to know how we could have made your stay a perfect 10. Any specific feedback or recommendations you might have will be invaluable to us as we continuously aim to improve and enhance the experience for our guests.Thank you once again for choosing Hotel Østersø for your stay in Aabenraa. We truly value your patronage and hope to welcome you back in the near future, aiming to exceed your expectations next time.Warm regards,Hotel Østersø.

Dear Lidija,Thank you for taking the time to rate us on Hotels.com. We noticed you gave us a rating of 4 out of 10, but didn't leave any comments. We truly value feedback as it helps us improve and provide the best service for our guests.If there's anything specific you'd like to share about your experience or if there's any way we can make your next stay more enjoyable, please do not hesitate to reach out. We are always striving to better our services for our guests, and your insights are invaluable.Thank you for choosing Hotel Østersø. We hope to welcome you back in the future.Warm regards,Hotel Østersø

Dear Martin Bo,Thank you for rating your stay at Hotel Østersø. We aim to provide the best experience for our guests, and while a 6 out of 10 suggests you had a decent stay, we're always looking to improve.It would be very helpful if you could provide specific feedback about your experience, as this assists us in identifying areas we can enhance. Whether it’s related to our rooms, services, or any other aspect of your stay, your insights are invaluable.Remember, we're a phone call away 24/7 and always eager to assist our guests. Your comfort and satisfaction are our top priority, and we hope to have the chance to serve you better in the future.Best wishes,Hotel Østersø.

Dear Hanne d.,Thank you for taking the time to rate your recent experience at Hotel Østersø. We truly value feedback from our guests, as it helps us to improve and offer a better service.A score of 6 out of 10 indicates that there were certain aspects of your stay that met your expectations, while others may have fallen short. We'd genuinely appreciate more detailed feedback regarding areas where we could improve. Was it our facilities, the room or perhaps our service?We're nestled in the heart of Aabenraa, right by the water, and we strive to provide an exceptional experience, especially given our prime location.Once again, thank you for choosing Hotel Østersø. We hope to welcome you back in the future and show you the improvements we've made based on valuable feedback like yours.Warm regards,Hotel Østersø.

Dear Bente d.,Thank you for leaving a review on Hotels.com about your recent stay with us.We regret to see that your experience did not live up to your expectations and our desired standards. We always aim to offer our guests the best possible experience, and it is evident that we fell short during your visit.To better address your concerns and make necessary improvements, we would appreciate it if you could provide more detailed feedback. Understanding where we went wrong will allow us to rectify the issues and enhance our services.Your feedback is invaluable to us, and we hope you will consider giving us another chance to showcase our commitment to excellence.Warm regards,Hotel Management Team

Dear jeannie d.,Thank you for taking the time to rate and review Hotel Østersø. We truly aim for all our guests to have a fantastic experience, so it's disappointing to see we didn't meet your expectations this time around.While we don't have detailed feedback from you on the specifics of your stay, we would genuinely appreciate understanding what areas we fell short in. Our main goal is to continually improve and ensure all our guests leave with fond memories.If you have any additional comments or suggestions, we would be grateful if you could share them with us either directly or via email.Thank you for staying with us, and we hope to have another opportunity to serve you better in the future.Warm regards,Hotel Østersø

Dear Hans Just d.,Thank you for taking the time to share your experience and for giving us a 6 out of 10 rating. We aim to meet or exceed all of our guests' expectations, so we're sorry to hear that your stay fell short in some areas.We would greatly appreciate more specific feedback so we can better understand where we have room for improvement. Was it our facilities, cleanliness, or perhaps the concept of limited staff presence due to our email-based communication?You may have missed some information we typically send out via email before guests arrive. Our intent is to make check-in as streamlined as possible and to respect your time. If there were aspects of your stay that weren't clear, we apologize for any inconvenience you may have experienced.We hope you'll consider staying with us again. We're continually working to improve our services and facilities to offer a better guest experience.Best regards,Hotel Østersø

Dear Peter Thue,Thank you for your positive rating of 8 out of 10 for your stay at Hotel Østersø. We're thrilled to hear that your experience with us met your expectations to a great extent.We would be grateful if you could share more details about what you enjoyed during your stay, and if there's anything specific we can improve upon. Your feedback is invaluable to us as we continue to enhance our guest experience.We're particularly pleased to offer a self-check-in system that allows our guests to quickly and efficiently get settled in. And in case you didn't get a chance to experience it, we also have a guestbook filled with almost all the information you could need during your stay.We look forward to welcoming you back to Hotel Østersø on your next visit to Aabenraa!Best regards,Hotel Østersø

Dear Lars,Thank you for taking the time to review your stay at Hotel Østersø and for giving us a 6 out of 10 rating. We're glad to hear you found the room to be clean, as we take cleanliness seriously here. However, we're sorry to hear you felt the rest of the experience was "kedeligt og forladt" (boring and abandoned).Our aim is to offer guests a comfortable and efficient stay, and it sounds like we fell short of that mark in some areas. We do offer a unique concept without a reception, aiming to give our guests a smooth and quick check-in and check-out experience. If you felt that something was missing or overlooked, we would appreciate any more specific feedback you could provide.As a point of information, we have a 24/7 phone line available if you need to reach out with any queries or concerns during your stay. Our guestbook also includes nearly all the information you may require.We hope you'll consider giving us another chance in the future to make your stay more fulfilling.Best regards,Hotel Østersø

Dear Henrik,Thank you for your review and for giving us a 6 out of 10 rating. While we're glad to hear that some aspects of your stay were satisfactory, we recognize that there's room for improvement.We would appreciate further insights into what areas could have made your stay a 10 out of 10 experience. We strive for cleanliness and efficiency, aiming to make every stay as comfortable as possible. If there were specific amenities or services that you found lacking, we'd love to know more to better our offerings.Our unique reception concept was developed to eliminate the time guests typically spend in queues at the front desk. We aim to provide all necessary information via email prior to arrival, and we’re always available 24/7 via phone should you have any questions or concerns. Did you find this pre-arrival information helpful?We offer a variety of room categories to meet the needs and budgets of our diverse guest base. If your room didn't meet your expectations, we apologize and hope you might consider one of our upgrade options in the future.Again, thank you for your feedback. We genuinely value your insights as they assist us in our ongoing efforts to enhance the guest experience.Best regards,Hotel Østersø

Dear Hannah,Thank you for taking the time to share your experience at Hotel Østersø. We regret to hear that your stay didn't meet your expectations, and your feedback is very important to us.Your 2 out of 10 rating definitely has us concerned, and we would love to know more details so that we can address any shortcomings. While our hotel may not be the newest, we do prioritize cleanliness and strive to offer an efficient, comfortable experience for all of our guests.We apologize if you were not pleased with the room you received. We offer a range of room categories and the price does correspond with the size and amenities. If there were specific elements you were dissatisfied with, we would greatly appreciate additional feedback.Our concept of limited reception hours is designed to expedite the check-in and check-out process, while also saving guests time. All necessary information is sent via email prior to your stay, aiming to prepare guests for a seamless experience. Did you have a chance to read the pre-arrival information we sent?Despite not having a traditional reception setup, we're available 24/7 via phone for any immediate concerns or queries. We hope you took advantage of this service.If daily room cleaning was an issue, we offer this service upon request. We do give guests the choice to participate in our eco-friendly initiative by reusing towels, as outlined in our guestbook.Again, thank you for your feedback, and we would be grateful for more details that could help us improve.Best regards,Hotel Østersø

Ah, Jan, Jan, Jan. A 2 out of 10? You've clearly got a sense of humor! Did you perhaps mix up our review scale with a round of golf? Lower isn't always better! But in all seriousness, your review is like a wake-up call louder than our fire alarm—which, rest assured, is never locked, by the way. While we're glad you found your way to us, it sounds like we've got some work to do to meet your lofty (or should I say "deep sea"?) standards.While we can't go back in time to offer you a more pleasant experience—our hotel isn't a time machine, as cool as that would be—we'd love to hear more about what specifically made your stay a 2-star affair. Our lack of butlers? Perhaps the mysterious absence of unicorns in our lobby? We are genuinely sorry you didn't enjoy your experience, Jan. But let us know what ticked you off and we'll do our best to make it right. Remember, if you're ever lost in the "sea of hotel choices," give us another chance. We've got plenty of other "fish in the sea" when it comes to room types. Until then, our sea horizons will be looking rather empty without the hope of welcoming you back.Kind regards and a barrel of laughs,Hotel Østersø

Dear Natalija,Thank you for rating us 4 out of 5! We're glad to see that your voyage to Hotel Østersø was largely a pleasant one. While we didn't quite hit the perfect mark, we're always eager to learn how we can make it a full 5-star experience for you next time.Your feedback is like a compass to us, pointing in the direction of improvement. So if you have any specific areas or suggestions, please don't hesitate to share.Thank you for choosing Hotel Østersø, and we hope to see you on the shores again soon!Best wishes,Hotel Østersø.

Dear Rune d.,Thank you for sharing your feedback following your stay at Hotel Østersø. We appreciate your perspective and understand that our concept might not meet everyone's traditional expectations of a hotel.To address your point regarding the classification between a hotel and a motel: A hotel is typically an establishment that offers accommodation and, in many cases, meals and other services for travelers and tourists. Hotels can be both in city centers and outside, offering a range of facilities. A motel, on the other hand, is often designed for motorists and is located on a highway, offering parking directly in front of the guest's room.Hotel Østersø is situated right by the water, in the heart of Aabenraa city, and is not specifically geared towards motorists like motels. While we understand that the absence of a traditional reception might give a different impression, our intent is to streamline the check-in/out process and respect our guests' time. We've worked hard to refine our no-reception concept, ensuring that guests can quickly get in and out. For any assistance, our team is available 24/7 over the phone.That being said, we take all feedback to heart, and it guides us in our continuous efforts to enhance our guests' experiences. We hope you will consider giving us another chance in the future.Warm regards,Hotel Østersø.

Hello Ib d.,Thank you for taking the time to review our hotel on Hotels.com. We regret to see that you've rated us 2 out of 10. We sincerely apologize for any inconveniences you may have faced during your stay.Feedback is essential for us to understand where we need to improve. If you could provide more detailed feedback regarding the specific issues you faced or any suggestions, it would greatly help us in taking corrective measures.We're committed to providing our guests with the best possible experience, and we hope to have another opportunity to serve you better in the future.Warm regards,Hotel Østersø.

Hello Espen d.,Thank you for rating us 8 out of 10 on Hotels.com. We're pleased to know that you had a positive experience at our establishment. Feedback from our guests is invaluable in helping us maintain high standards and continually improve our services.If you have any specific comments or suggestions from your stay, we'd love to hear them. It's insights from guests like you that help us ensure that each stay is better than the last.We hope to welcome you back to our hotel in the near future.Warm regards,Hotel Østersø.