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Beoordelingen van Holiday Inn Express Aberdeen City Centre, an IHG Hotel

3 out of 5
Holiday Inn Express Aberdeen City Centre, an IHG Hotel
Chapel Street, Aberdeen, Scotland

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 401 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 403 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 107 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 53 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 37 van 1001 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Peter Jan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Prima hotel op een perfecte locatie.
7 nachten verbleven in december 2023
Reactie van Maya Sherry op 3 feb 2024
Hi Peter,Thank you for posting a review. We're thrilled to hear that you've enjoyed your stay with us. Looking forward to do business with you again in the nearer future. Let us know if you have any suggestions to make us even more better.Best regards,

6/10 – Redelijk

Klaas

Positief: Netheid
It was too expensive compared to the quality. The location was outside the city centre.
3 nachten verbleven in juli 2023

4/10 – Matig

erik

5 nachten verbleven in juli 2023

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Locatie perfect, ontbijt alleen Engels, geen broodbeleg
2 nachten verbleven in november 2019
Reactie van Justyna op 8 nov 2019
Dear valued customer, Thank you for taking the time to tell us about your experience at Holiday Inn Express Aberdeen City Centre. We look forward to welcoming you back to the hotel in the future. Sincerely, Justyna Dalecka, Guest Service Manager

8/10 – Goed

Kimberley, Deinze, Belgium

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good hotel close to the city
Good hotel, friendly people, nice breakfast. Vriendelijk en behulpzaam personeel, hygiëne is vrij goed, het ontbijt is uitgebreid en lekker.
5 nachten verbleven in augustus 2017

8/10 – Goed

Jill

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Maya Sherry op 20 apr 2024
Hi Jill,Thank you for taking the time to tell us about your experience at Holiday Inn Express ABERDEEN CITY CENTRE. We're delighted that you have given us a fantastic scores. Thank you and very much appreciated. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Holiday Inn Express and looking forward to do business with you again in the nearer future.Sincerely, Maya Talaroc Guest Service Supervisor

8/10 – Goed

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Maya Sherry op 14 apr 2024
Hi Michael,Thank you for posting a review. We're delighted that you have given us a fantastic scores. Thank you and very much appreciated.Looking forward to do business with you again in the nearer future.Best regards,Maya Sherry FOH Supervisor

8/10 – Goed

Jacqueline

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Maya Sherry op 14 apr 2024
Hi Jacqueline,Thank you for posting a review. We're delighted that you have given us a perfect scores. Thank you and very much appreciated.Looking forward to do business with you again in the nearer future.Best regards,Maya Sherry FOH Supervisor

10/10 – Uitstekend

Lorna

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly helpful staff. Breakfast included
1 nacht verbleven in april 2024
Reactie van Maya Sherry op 13 apr 2024
Hi Lorna,Thank you for posting a review. We're delighted that you have given us a perfect score. Thank you and very much appreciated. Looking forward to do business with you again in the nearer future. Best regards, Maya Sherry FOH Supervisor

10/10 – Uitstekend

OLAKUNLE HAMMED

1 nacht verbleven in april 2024

8/10 – Goed

Gail

Reisde met partner
Positief: Netheid, personeel en service
Good stay at the hotel. Nice helpful staff, good breakfast. Only problem was the internet was not very good but would recommend and will be visiting again in the future!
4 nachten verbleven in april 2024
Reactie van Maya Sherry op 13 apr 2024
Hi Gail,Thank you for posting a review. We're delighted that you have given us a fantastic scores. Thank you and very much appreciated. Looking forward to do business with you again in the nearer future. Best regards, Maya Sherry FOH Supervisor

8/10 – Goed

Karla Cristina

Positief: Voorzieningen
Really nice location, you can walk to any areas downtown Aberdeen. Breakfast is very good as well. What could improve is the room I stayed did not have any drawers to organize my clothes and the couch had a huge stain nobody bothered to clean when I requested. One weekend some guest were so loud and rude they left the breakfast area like a war zone. Staff did the best it could to keep that place clean.
8 nachten verbleven in maart 2024
Reactie van Maya Sherry op 7 apr 2024
Hi Cristina,Thank you for taking the time to tell us about your experience at Holiday Inn Express ABERDEEN CITY CENTRE.We're sorry if our service did not match your expectations. We are looking into it and hoping to resolve it promptly and accurately if you will give us another chance.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Maya Talaroc

6/10 – Redelijk

David

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Ok and very reasonably priced. No air con and very stuffy room. Mattress very soft, probably old and needs replaced. Sofa bed very uncomfortable. Breakfast good. Location excellent and parking very useful
1 nacht verbleven in april 2024
Reactie van Maya Sherry op 7 apr 2024
Hi David,Thank you for taking the time to tell us about your experience at Holiday Inn Express ABERDEEN CITY CENTRE.We're sorry if our service did not match your expectations. We are looking into it and hoping to resolve it promptly and accurately if you will give us another chance.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Maya TalarocGuest Service Supervisor

10/10 – Uitstekend

massimo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Camera piccolina ma pulita e funzionale, dotata di tutti i confort. Posizione eccezionale vicino al centro della città. Colazione ottima varia ed abbondante.
1 nacht verbleven in april 2024
Reactie van Maya Sherry op 4 apr 2024
Hi Massimo,Thank you for posting a review.We're delighted that you have given us a perfect score.Thank you and very much appreciated.Looking forward to do business with you again in the nearer future.Best regards,

8/10 – Goed

lorna

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
i didn't like not being prepared to have no bath
1 nacht verbleven in maart 2024
Reactie van Maya Sherry op 4 apr 2024
Hi Iorna,Thank you for posting a review. We're sorry if our services did not match your expectations, We are looking into it and hoping to resolve it promptly and accurately if you will give us another chance.Best regards,

10/10 – Uitstekend

Patrick

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was very good.
1 nacht verbleven in maart 2024
Reactie van Maya Sherry op 4 apr 2024
Hi Patrick,Thank you for posting a review.We're delighted that you have given us a perfect score.Thank you and very much appreciated.Looking forward to do business with you again in the nearer future.Best regards,

10/10 – Uitstekend

Mike

Reisde met familie
Positief: Voorzieningen
Easy check in perfect stay
1 nacht verbleven in maart 2024
Reactie van Maya Sherry op 4 apr 2024
Hi Mike,Thank you for posting a review.We're delighted that you have given us a perfect score.Thank you and very much appreciated.Looking forward to do business with you again in the nearer future.Best regards,

4/10 – Matig

Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We stayed next door to a Finnie room. Some of the staff are non stop slamming the door and we woken up by it. They did not even think that there would probably a guest next door. Talked to the reception about it on the first day of our stay, who is very nice but it happened again the next day.
1 nacht verbleven in maart 2024
Reactie van Maya Sherry op 4 apr 2024
Hi Maria,Thank you for posting a review.We're sorry if our services did not match your expectations. We are looking into it and hoping to resolve it promptly and accurately if you will give us another chance.Best regards,

8/10 – Goed

Lynne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Receptionist Rachel was not very attentive, stood chatting when I arrived to check -in then went to do dishes . Had to be told I was waiting despite her seeing me . Apart from that , I would return
1 nacht verbleven in maart 2024
Reactie van Maya Sherry op 30 mrt 2024
Hi Ms. Lynne,Thank you for posting a review. We're sorry if our services did not match your expectations. We are looking into it and hoping to resolve it promptly and accurately if you will give us another chance.Best regards,

8/10 – Goed

Ron

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet and good breakfast.
1 nacht verbleven in maart 2024
Reactie van Maya Sherry op 24 mrt 2024
Hi Ron,Thank you for posting a review. We're thrilled that you have given us a fantastic score. Thank you very much.Looking forward to do business with you again in the nearer future.Best regards,

8/10 – Goed

Jamie

3 nachten verbleven in maart 2024
Reactie van Maya Sherry op 7 apr 2024
Hi Jamie,Thank you for taking the time to tell us about your experience at Holiday Inn Express ABERDEEN CITY CENTRE.We're delighted that you have given us a fantastic score. Thank you and very much appreciated.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Maya TalarocGuest Service Supervisor

10/10 – Uitstekend

Mark

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cheap with breakfast and comfy. Close to dining out and rooms good. Only down fall is parking limited at hotel but ncp car park near by and not to expensive
1 nacht verbleven in maart 2024
Reactie van Maya Sherry op 24 mrt 2024
Hi Mark,Thank you for posting a review. We're thrilled that you have given us a perfect score. Thank you very much.Looking forward to do business with you again in the nearer future.Best regards,

8/10 – Goed

MAGNUS

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very central location
1 nacht verbleven in maart 2024
Reactie van Maya Sherry op 12 mrt 2024
Hi Magnus,Thank you for posting a review. We are very happy that you have given us a high score. Thank you very much.Looking forward to do business with you again in the nearer future.Best regards,

4/10 – Matig

Jo

Positief: Netheid
Negatief: Personeel en service
2 nachten verbleven in maart 2024
Reactie van Maya Sherry op 12 mrt 2024
Hi Jo,Thank you for posting a review. We're sorry if our services did not match your expectations. We are looking into it and hoping to resolve it promptly and accurately if you will give us another chance.Best regards,

6/10 – Redelijk

Aileen

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel but due to volume of people checking in when we arrived took a long time
1 nacht verbleven in maart 2024
Reactie van Maya Sherry op 10 mrt 2024
Hi Aileen,Thank you for posting a review. We're sorry if our services did not match your expectations. We are looking into it and hoping to resolve it promptly and accurately if you will give us another chance.Best regards,

10/10 – Uitstekend

Elizabeth

Pleasant staff smashing breakfast nice room
1 nacht verbleven in maart 2024
Reactie van Maya Sherry op 10 mrt 2024
Hi Elizabeth,Thank you for posting a review. We're thrilled that you have given us a perfect score. Thank you very much.Best regards,

8/10 – Goed

Alan

Positief: Personeel en service
It was all fine until approx 5am when there was a commotion in the hallway outside our room , doors getting slammed and raised voices , we couldn’t get back to sleep after it.
1 nacht verbleven in februari 2024
Reactie van Maya Sherry op 26 feb 2024
Hi Alan,Thank you for posting a review. We're sorry about the noise early morning. Some guests does this kind of behaviours after going out and disturb other rooms. We usually phone them or go to their room and let them calm down if you let our staff know.Sorry again!Best regards,

6/10 – Redelijk

Thomas

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Parking was limited within the hotel however there was a council ran card park 5 mins up the road. The breakfast was not the best. Yes there was variety but not cooked to best of quality. Walls are paper thin and anyone walking up and down the corridors amplifies regardless of the time of day
1 nacht verbleven in februari 2024
Reactie van Maya Sherry op 19 feb 2024
Hi Thomas,Thank you for posting a review. We're sorry if our services did not match your expectations. We are looking into it and hoping to resolve it promptly and accurately.Best regards,

10/10 – Uitstekend

susan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pleasant stay
2 nachten verbleven in februari 2024
Reactie van Maya Sherry op 19 feb 2024
Hi Susan,Thank you for posting a review. We're thrilled to hear that you have given us a perfect score.Looking forward to do business with you again in the nearer future.Best regards,

10/10 – Uitstekend

Lynn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Maya Sherry op 19 feb 2024
Hi Lynn,Thank you for posting a review. We're thrilled to hear that you've given us a perfect score.Looking forward to do business with you again in the nearer future.Best regards,

4/10 – Matig

Francis

Negatief: Netheid, staat van de accommodatie en faciliteiten
Cleanliness of the room was shocking. The heating was terrible we had to get an extra duvet to keep warm,because the heating was electric there was no heating in the toilet and the tiles were stone cold you couldn't go in without something on your feet. They gave us towels to put on the floor but as it was a wet room it was no use if you wanted a shower. I am still waiting for a sum of money taken out of our account for something we didn't use.If this is the treatment you get for using your website we may have to look at alternative options in future.
2 nachten verbleven in februari 2024
Reactie van Maya Sherry op 26 feb 2024
Hi Francis,Thank you for posting a review. We're sorry if our services did not match your expectations. We are looking into it and hoping to resolve it promptly and accurately.Best regards,

10/10 – Uitstekend

Lynn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stay there most weekends as live out of city centre. Just as cheap as a taxi home! Breakfast is also included.
1 nacht verbleven in februari 2024
Reactie van Maya Sherry op 17 feb 2024
Hi Lynn,Thank you for posting a review. We're thrilled to hear that you've enjoyed your stay with us.Please feel free to reach out to us with any further comments, concerns or suggestions you wish to share.Looking forward to do business with you again in the nearer future.Best regards,

2/10 – Ontzettend slecht

Sheraz

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Can you believe this nonsense? I ask the reception if they have any rooms without pets because of my allergy, and instead of giving me a straight answer, she starts checking my booking and payment card. After she's done, she casually drops the bomb: "Sorry, no pet-free rooms available." Are you kidding me? I specifically mentioned my allergy, and they still went ahead and checked me in without even bothering to mention this crucial detail beforehand. If they had just been honest with me from the start, I would've canceled my booking and found another place to stay. But no, they had to go and pull this sneaky move, checking me in first and then hitting me with the truth. Unbelievable. And to top it off, when I ask about parking with my disability card, they have the nerve to say they're clueless! What a joke!
1 nacht verbleven in februari 2024
Reactie van Maya Sherry op 26 feb 2024
Hi Sheraz,Thank you for posting a review. We're sorry if our services did not match your expectations. We are looking into it and hoping to resolve it promptly and accurately.Best regards,

10/10 – Uitstekend

richard

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall excellent
1 nacht verbleven in februari 2024
Reactie van Maya Sherry op 10 feb 2024
Hi Richard,Thank you for posting a review. We're thrilled to hear that you've enjoyed your stay with us.Looking forward to do business with you again the nearer future.Best regards,

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff and rooms were clean
1 nacht verbleven in januari 2024
Reactie van Maya Sherry op 8 feb 2024
Hi Thomas,Thank you for posting a review. We're thrilled to hear that you've enjoyed your stay with us. Looking forward to do business with you again in the nearer future.Best regards,

8/10 – Goed

Lynne

Reisde met partner
Exceeded my expectations. Had a great sleep room was very quiet. Great choice for breakfast and food nice and hot !
1 nacht verbleven in februari 2024
Reactie van Maya Sherry op 8 feb 2024
Hi Lynne,Thank you for posting a review. We're thrilled to hear that you mostly enjoyed your stay with us. Please, feel free to reach out to us for any further comments, concerns, or suggestions you wish to share. We would like to make things right if you give us another chance.Best regards,

10/10 – Uitstekend

Sandra

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Central location, room was fine, breakfast good, would stay again
1 nacht verbleven in januari 2024
Reactie van Maya Sherry op 29 jan 2024
Hi Sandra,Thank you for posting a review. We're thrilled to hear that you've enjoyed your stay with us.Looking forward to do business with you again in the nearer future.Best regards,

10/10 – Uitstekend

Kerry

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Klm 76
Always a warm & friendly welcome from the staff. Good breakfast. Always enough to eat. Check out, excellent service from Maya. She always goes the extra mile for you.
1 nacht verbleven in januari 2024
Reactie van Maya Sherry op 29 jan 2024
Hi Kerry,Thank you for posting a review. We're thrilled to hear that you've enjoyed your stay with us.Looking forward to do business with you again in the nearer future.Best regards,

8/10 – Goed

Sheona

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Maya Sherry op 3 feb 2024
Hi Sheona,Thank you for posting a review. We're thrilled to hear that you've enjoyed your stay with us. Looking forward to do business with you again in the nearer future. Let us know if you have any suggestions to make us even more better. Best regards,

10/10 – Uitstekend

Elisabeth

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Maya Sherry op 27 jan 2024
Hi Elizabeth,Thank you for posting a review.We're thrilled to hear that you've enjoyed your stay with us. Looking forward to do business with you again in the nearer future.Best regards,

10/10 – Uitstekend

Adriano

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient location on city centre, walkable from train station and has taxis just at the end of the street. Clean, organised and very helpful staff with any questions. Highly recommended!
1 nacht verbleven in januari 2024
Reactie van Maya Sherry op 27 jan 2024
Hi Adriano,Thank you for posting a review.We're thrilled to hear that you've enjoyed your stay with us. Looking forward to do business with you again in the nearer future.Best regards,

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Maya Sherry op 27 jan 2024
Hi Michael,Thank you for posting a review.We're thrilled to hear that you've enjoyed your stay with us. Looking forward to do business with you again in the nearer future.Best regards,

10/10 – Uitstekend

DENISE, Silver Springs

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I LOVED my stay here. Will be returning.
12 nachten verbleven in december 2023
Reactie van Maya Sherry op 27 jan 2024
Hi Denise,Thank you for posting a review.We're thrilled to hear that you've enjoyed your stay with us. Looking forward to do business with you again in the nearer future.Best regards,

10/10 – Uitstekend

Daria

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 night stay
Staff were really friendly, check in was quick. Room nice, everything we needed for a 1 night stay
1 nacht verbleven in januari 2024
Reactie van Maya Sherry op 27 jan 2024
Hi Daria,Thank you for posting a review.We're thrilled to hear that you've enjoyed your stay with us. Looking forward to do business with you again in the nearer future.Best regards,

10/10 – Uitstekend

Judy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing Hotel!! Staff excellent
9 nachten verbleven in december 2023
Reactie van Maya Sherry op 27 jan 2024
Hi Judy,Thank you for posting a review.We're thrilled to hear that you've enjoyed your stay with us. Looking forward to do business with you again in the nearer future.Best regards,

6/10 – Redelijk

GREG

Reisde met familie
1 nacht verbleven in december 2023
Reactie van Maya Sherry op 27 jan 2024
Hi Greg,Thank you for posting a review.We're sorry if our services did not match your expectations. We are looking into it and hoping to resolve it promptly and accurately.Best regards,

6/10 – Redelijk

David

Positief: Comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Maya Sherry op 27 jan 2024
Hi David,Thank you for posting a review.We're sorry if our services did not match your expectations. We are looking into it and hoping to resolve it promptly and accurately.Best regards,

10/10 – Uitstekend

Barbara

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fabulous
Great stay, location was perfect and hotel was really quite quiet considering it was New Year. Room was clean and well equipped, bed comfortable and room was warm. Great shower with really hot water. Breakfast was amazing with plenty of choices and lots of it. Staff were so helpful and cheerful. Overall I could not fault it from check in to checkout and would highly recommend it.
3 nachten verbleven in december 2023
Reactie van Maya Sherry op 27 jan 2024
Hi Barbara,Thank you for posting a review.We're thrilled to hear that you've enjoyed your stay with us. Looking forward to do business with you again in the nearer future.Best regards,

10/10 – Uitstekend

Norman

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Maya Sherry op 27 jan 2024
Hi Norman,Thank you for posting a review.We're thrilled to hear that you've enjoyed your stay with us. Looking forward to do business with you again in the nearer future.Best regards,

10/10 – Uitstekend

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing staff, super helpful and friendly
2 nachten verbleven in december 2023
Reactie van Maya Sherry op 27 jan 2024
Hi James,Thank you for posting a review.We're thrilled to hear that you've enjoyed your stay with us. Looking forward to do business with you again in the nearer future.Best regards,