Een kluis op de kamer, een bureau, gratis wifi, beddengoed
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Beoordelingen van Rox Hotel Aberdeen by Compass Hospitality

4 out of 5
Rox Hotel Aberdeen by Compass Hospitality
17-23 Market Street, Aberdeen, Scotland

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 124 van 374 beoordelingen" "
Gastenscore: 8 - Goed. 138 van 374 beoordelingen" "
Gastenscore: 6 - Redelijk. 53 van 374 beoordelingen" "
Gastenscore: 4 - Matig. 29 van 374 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 30 van 374 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

8,0/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

6,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Tayeb, Vlissingen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastisch hotel
Hoe prachtig en fantastisch dit hotel is; is niet aan de buiten te zien. Eenmaal binnen wordt je omringd door luxe. Lounge is ruim, modern, warm en sfeervol. Hotelkamer is idem ruim, modern en praktisch, badkamer is ruim, modern, schoon, netjes en ruim. Het bed zeer comfortabel en de service gewoon goed zoals het hoort. GEWELDIG!!!! 1 min lopen naar Union street, 2 min lopen naar haven/kade en 4 min lopen naar treinstation.

8/10 – Goed

Erikk, Amsterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
'Near to the cities main attractions'
Centrally located fully renovated hotel with a good service. I looked for a good quality, at walking distance of the city's main attractions, hotel. The only negative point I can come up with is that the hotel is a maze of steps and corridors, most probably a result of its building-history, which can make it difficult at times to find your way. Expect some street-noise as a result of its location.

10/10 – Uitstekend

Adv

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Centraal en comfortabel.
Plus:Contemporary lobby. Ruime kamer met 2 tv's en zithoek. Zeer goed ontbijt, buffet or made to order. Centrale locatie in de buurt van nieuwe mall bij station.Kleine mindere aanmerkingen: geen ijskast/mini bar, geen wc borstel.

2/10 – Ontzettend slecht

Beverly

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The carpet in the room was stained and dirty. The television didn't work. The fixtures in the bathroom were loose, some broken. There was no way to get into the hotel except walking up 10 stairs with a very heavy suitcase. Actually, that's not true. To leave the hotel, I asked if there was a way out without the stairs. The kind receptionist took me out a staff-only door which was a filthy, smelly alley. Finally, I left a piece of sentimental jewelry in the room, notified Reception and asked for its return. The receptionist said Housekeeping had left (it was 2 pm) but she said she herself would follow up and call me back. I then emailed the hotel confirming my call and advising of the lost jewelry. Two days later, I've still not heard anything. Pretty sure my jewelry was taken. Do not stay here.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Eric

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay at the Rox Hotel, room was immaculate, WiFi brilliant and staff all very friendly, looking forward to staying there again.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Doreen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely Staff but the hotel is situated in a run down area. I need to get a hotel near the railway station and this fits the bill. The staff’s friendliness and helpfulness will ensure I return.
2 nachten verbleven in april 2024
Reactie van Adele op 6 apr 2024
Thank you Doreen for your positive revue , we look forward to having you visit us again in the futer :-)

10/10 – Uitstekend

John

2 nachten verbleven in maart 2024

10/10 – Uitstekend

Cree

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Accessibility to city centre
2 nachten verbleven in maart 2024

8/10 – Goed

sheryl

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024

10/10 – Uitstekend

william

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Johnson

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had a wonderful stay in the hotel and had s good view of the port from my window.
2 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Vivien

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Abdullah

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good
1 nacht verbleven in februari 2024

8/10 – Goed

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Real potential, staff very nice.
Late booking this. Great price and hotel seems nice enough. Lacking any atmosphere, I know this hotel has new owners however it could be made great. Room cold on arrival though with no heating on. Hotel has real potential but seemed very quiet despite the spectra festival.
2 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

David

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Wouldn’t go back
Booked a suite but it was more of a family room split in half. No fridge. Pillows rubbish. Awake most of the night with what I’m assuming was plumbing problems. The noice from the pipes was horrendous.
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

MARGARET

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024

6/10 – Redelijk

Peter

Zakenreiziger
Positief: Personeel en service
Superb staff.
The staff are outstanding - especially Andreia! Please be aware that the booking apps all advertise a bar and restaurant - they are closed - you will have to seek an evening meal/drinks elsewhere. Breakfast is continental only and is basic but good - no hot food.
2 nachten verbleven in februari 2024

8/10 – Goed

Gary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Impressed with check in. Very kind and helpful.
1 nacht verbleven in februari 2024

6/10 – Redelijk

John

Zakenreiziger
Positief: Personeel en service
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Annette

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Kaye

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reception staff were extremely helpful. We had a very pleasant stay.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

EVANS

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very friendly and helpful receptionist. Borrowed their iron and ironing board and it worked great!
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Julie

1 nacht verbleven in januari 2024

4/10 – Matig

Gillian

Positief: Netheid, personeel en service en comfort kamer
Booked last minute superior double for one night stay. Given Room 102, bathroom handle off, lock and toilet seat hanging off. Curtain hanging off rail. Pillowcase was labelled as a laundry bag and didnt cover the pillow. On plus side guy at reception very nice andchelpful when asked for change of room. Given 502 suite with harbour view, different altogether and enjoyed our stay. Warm clean very comfortable bed. Lovely moder clean bathroom. Cant comment on breakfast as didnt book for.
1 nacht verbleven in januari 2024

4/10 – Matig

Donna

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not 4 star
The room was covered in mould, no pillowcases on yellow, stained pillows, two single beds pushed up against the wall with no headboard, bathroom walls had dirt running down them, shower screen dirty. Nothing like the picture that was shown for the type of room I booked. After complaining I was moved to a suite which was much better but not what I’d expect from a 4 star hotel. Still no pillowcases on dirty pillows, bathroom mirror dirty, no remote for tv. Reception staff was friendly and helpful.
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Eilidh

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

6/10 – Redelijk

Ben

Zakenreiziger
Positief: Netheid, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
This used to be a fantastic and very superior hotel, however my impression from this visit was that the maintenance and upkeep of the hotel has been ignored and it is now a shadow of its former self. From my experience I say this because: Given pillow cases at checkin as insufficient staff to finish this during they day Light bulb not working in room One window blind in room not working Cracked plug socket Carpet and desk looking worn and well used Shower head had a number of blocked nozzles and loose loo roll holder The staff were very good though and took a genuine interest when I checked out and reported the light and blind,
2 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Fernando

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Rubbish service
Rubbish service !! Not even answer the phone, no one at the front desk !
1 nacht verbleven in januari 2024

8/10 – Goed

Andrew

Positief: Netheid, personeel en service en comfort kamer
Good value
Decent hotel for the price paid. It is starting to look a bit dated now but good value for the price paid.
2 nachten verbleven in januari 2024

8/10 – Goed

Melanie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

4/10 – Matig

Berit

Reisde met een groep
Negatief: Netheid
For mange trapper for å komme til resepsjonen,fra utgang. Dette ble et stort problem med tung koffert! Beliggenhet-bra. Teppene føltes veldig skitne.
3 nachten verbleven in januari 2024

6/10 – Redelijk

Allan

Negatief: Netheid
Rox Hotel
We had a double superior room booked, was a bit surprised to see two single beds made up together to illustrate this. We got moved to a better room, albeit a double bed room, but we won’t be staying there anymore
1 nacht verbleven in januari 2024
Reactie van General Manager op 22 jan 2024
Hi AllanThank you for leaving a score regarding your stay, unfortunately we do use ziplink beds that can be turned in to twins when required.RegardsGeneral Manager

6/10 – Redelijk

Daniel

2 nachten verbleven in december 2023
Reactie van General Manager op 22 jan 2024
Hi DanielThank you for leaving a score regarding your stay.RegardsGeneral Manager

10/10 – Uitstekend

Kathrine

3 nachten verbleven in november 2023
Reactie van General Manager op 22 jan 2024
Thank you for leaving a score regarding your stay.RegardsGeneral Manager

6/10 – Redelijk

Tze Kin Alan

Zakenreiziger
Positief: Netheid, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Convenient location but subpar conditions
I have mixed feelings about this hotel. It is conveniently located in the town centre. The staff at the reception are all very friendly and always make an effort to assist. However, the overall condition of the hotel falls well below the standard expected of a 4-star hotel. During my 6-night stay at the Rox, I encountered several issues. On the day of my arrival, I discovered that the safe deposit box in my room was not functioning. Despite the reception's attempt to fix it, it was unsuccessful. Eventually, they provided me with another functioning safe deposit box. The following day, the hotel's internet stopped working, and it remained that way for a full 24 hours. Although the issue was eventually identified, I continued to experience internet connectivity problems in my room. They eventually provided me with the password for the staff network, which allowed me to connect. From the moment I arrived, two lights in my room had never worked. Despite multiple requests for bulb replacements, they were not able to provide the suitable light bulbs. Worse still, the heater in my room stopped working on the second last day of my stay. I reported the issue in the morning, and they suggested changing my room. However, when I entered the new room, another customer was staying inside! It turned out that there were some mistakes in the system that caused the mix-up. These consecutive incidents reminded me of the comedic situations depicted in the TV show "Fawlty Towers."
6 nachten verbleven in november 2023
Reactie van General Manager op 22 jan 2024
Hello TzeThank you for taking time out to leave a review about your stay, I have asked our team to look in to the issues you have raised, If you would like to discuss your issues directly please call the hotel.RegardsGeneral Manager

4/10 – Matig

Geverifieerde reiziger

Reisde met een groep
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Völlig überbewertet
Positiv: Personal sehr freundlich; zentrale Lage; Frühstück reichhaltiger als erwartet Neutral: Zimmer wird nur auf Anfrage gereinigt, angeblich um die Privatsphäre zu bewahren Negativ: Zimmer in sehr schlechtem Zustand; Fotos suggerien etwas anderes; Bettwäsche hat Löcher, Teppich voller Flecken, Möbel abgewohnt, TV und Internet hat während den 5 Tagen im Zimmer nie funktioniert, obwohl täglich gemeldet. Upgradeversprechen wurden nicht eingehalten Unverständlich, wie so ein Hotel 4* erhalten hat
5 nachten verbleven in november 2023
Reactie van General Manager op 22 jan 2024
Dear VolligThank you for your comments, we are always looking to improve our overall guest experience.RegardsGeneral Manager

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Disappointing breakfast
Hotel rooms was OK. Really cold light from roof spot lighting. Hotel breakfast was disappointing. It did not open until 0730. No hot meals. Simple toast and some jam. Milk or yoghurt and cereal. And loud music in the breakfast room.
2 nachten verbleven in november 2023

6/10 – Redelijk

Alexandros

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023

4/10 – Matig

Chris

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

4/10 – Matig

Kerry

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
First and last time i will stay at this hotel the room was dirty clearly the house keepers dont do there job there was no lights working in the room blinds coming off the window when we asked for our room to be changed we got told there were no other rooms available yet you could go online and book a room ( mmm someone was telling lies ) they had to take light bulbs from other areas of the hotel to put into our room as there were no other available light bulbs the receptionist was the one who then had to come up and try rectify the job of a house keeper the hotel is just a shambles totally not worth the money that was charged for the room
1 nacht verbleven in november 2023

8/10 – Goed

Greg

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cracking Rooms
Parked up in Union Square. Short walk to hotel. The room was amazing, comfy and clean. great decor, I didnt have breakfast. since i was out to paint the town
1 nacht verbleven in oktober 2023

6/10 – Redelijk

thomas

Positief: Personeel en service
2 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Hazel

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Christopher Peter

1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Laszlone

1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Samuel

1 nacht verbleven in oktober 2023

6/10 – Redelijk

Jacqueline

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Disappointed
We booked 2 rooms, on arrival discovered there was one room on first floor & another on 4th floor. We did raise our disappointment at this with reception, but the response we got was " they are both the same kind of rooms" & couldnt move us closer. Trying to find our room wasn't the easiest, not well signposted & corridors everywhere. Not much help/direction from reception, other than "the lift is round there". Eventually we found our room (406), the electric blinds on inlaying roof did not work!! Not much power in the shower either. Continental breakfast,had usual choices,coffee machine was broken, so had a thermos pot with luke warm water or coffee in. Not another soul in the place. Very disappointed, wouldnt stay again
1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Elizabeth

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Bad Experience
Room was dreadful, bashed woodwork, lighting and furniture. Carpet and walls filthy, could not have stayed and asked to be moved. New room was marginally better but no hot water in the morning to shower! Would definitely never stay in this hotel again and would not recommend it to anyone. Really very disappointed.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Ka Yan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023