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Beoordelingen van Sure Hotel by Best Western Aberdeen

3.5 out of 5
Sure Hotel by Best Western Aberdeen
20 Summerhill Court, Aberdeen, Scotland

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 172 van 507 beoordelingen" "
Gastenscore: 8 - Goed. 213 van 507 beoordelingen" "
Gastenscore: 6 - Redelijk. 71 van 507 beoordelingen" "
Gastenscore: 4 - Matig. 28 van 507 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 23 van 507 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

7,8/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Mandy

1 nacht verbleven in september 2023

10/10 – Uitstekend

MARION

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Loved this hotel
Lovely hotel, very clean, staff were friendly and welcoming. The room was a really good size with the surprise of a kitchenette in there too which was very handy for us. Lovely little welcome pack which was replenished each day. Bed was comfortable and although the hotel is on a main road it was quiet and we slept so well. Breakfast was nice (continental) but we would have liked a cooked breakfast, on saying that though there was plenty to eat. Also we did not find out the bar was not open either but again we are not big drinkers but it would have been nice to have a night cap or 2 before bed. All in all we absolutely loved staying here and would have no hesitation in staying again
4 nachten verbleven in juli 2023

8/10 – Goed

David

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Functional hotel for a good night's kip
1 nacht verbleven in juli 2023

10/10 – Uitstekend

R

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A comfortable stay. Room had a kitchenette which was useful as we could just take our own food. Bed was a little hard for my comfort and parking is open, public parking in an area of shops but was fine. Busy main road noise. But hotel was calm and comfortable in general. We only used the room and no other services.
1 nacht verbleven in juli 2023

8/10 – Goed

GEORGE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Had to go down on hands & knees to plug in kettle,with socket under a table.
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Viorica

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Mrs Susan

2 nachten verbleven in juni 2023

8/10 – Goed

Pedro

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Value for Money
Very friendly service, well located with free parking. The corridors were unbearably hot but since there are few days like that in Scotland, I guess for most parts of the year it should be OK.
4 nachten verbleven in juni 2023

2/10 – Ontzettend slecht

Agnete

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Graeme

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect for a new father
I needed the hotel for a few nights while my partner and new born child were in hospital. The hotel was all the comforts of home, including a kitchen meaning I could do a proper shop and store my food in the room fridge and cook in the microwave, meaning it was one less worry for myself when I had other worries.
4 nachten verbleven in juni 2023

6/10 – Redelijk

Finn

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in juni 2023

6/10 – Redelijk

Yan

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
One night on business trip. Nice room great shower. Bathroom had no shelving for toiletries. No bar or restaurant in evening so had to go out. Breakfast only continental. Friendly staff.
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Lynne

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Have stayed here before. Perfect for a night in aberdeen to attend a concert
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Ian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Room was Clean and comfortable.
1 nacht verbleven in mei 2023

10/10 – Uitstekend

G

1 nacht verbleven in mei 2023

8/10 – Goed

Vincent

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff.
1 nacht verbleven in april 2023

10/10 – Uitstekend

William

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Brilliant holday
Excellent service from when we arrived till ve left. Staff very helpful and friendly. Would recomend this hotel to all my friends and family. 10 out of 10.
4 nachten verbleven in juli 2022
Reactie van Lauren op 28 jul 2022
Thank you so much for taking the time to leave this review! We are so glad you enjoyed your stay with us. We would be honoured to have you back should you ever visit Aberdeen again.

8/10 – Goed

Sarah

Reisde met familie
Positief: Netheid, personeel en service
1 nacht verbleven in juni 2022
Reactie van Lauren op 21 jun 2022
Good evening Sarah, thank you so much for taking the time to leave this review! We are so glad you enjoyed your stay with us. We hope to see you again soon, Kindest regards

2/10 – Ontzettend slecht

Paul

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Didn’t stay as they had no rooms left and you still charged me £40.01 for this.! I am not happy
1 nacht verbleven in mei 2022

6/10 – Redelijk

Peter Nils

Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
All-in-all a nice hotel.
All-in-all is was a good hotel, but it was to far from City-center for me. The hotel-bar was without any atmosphere and with much to load music. Service was brilliant, but breakfast was pour.
1 nacht verbleven in mei 2022
Reactie van Lauren op 9 jun 2022
Good afternoon Mr Nils, thank you so much for taking the time to leave this review. I am glad you found the service by staff to your liking. I do apologise about the lack of atmosphere in the bar and the breakfast however. We are working making improvements to the hotel both inside and out. Kindest regards

10/10 – Uitstekend

PAUL V

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I’ve stayed here several times and it’s always great, lovely rooms, big beds etc. friendly staff.
1 nacht verbleven in mei 2022
Reactie van Lauren op 11 jun 2022
Good afternoon Paul, Thank you so much for taking the time to leave this review, we really appreciate it! We are so glad you enjoy staying with us, we are happy to have you. I will pass along your kind words to the team. Kindest regards

4/10 – Matig

Sarah Firbank

Zakenreiziger
Positief: Personeel en service, comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
5 nachten verbleven in mei 2022
Reactie van Lauren op 30 mei 2022
Good Morning Sarah, Thank you so much for taking the time to leave this review. We are sorry that you did not enjoy your stay with us, we are working on making improvements to the hotel both internally and externally. Kindest regards

10/10 – Uitstekend

Jeanette

1 nacht verbleven in mei 2022
Reactie van Lauren op 30 mei 2022
Good morning Jeanette, Thank you so much for taking the time to leave us this review. We are so glad you enjoyed your stay with us! We do hope that we see you again. Kindest regards

10/10 – Uitstekend

Chi Sang

Zakenreiziger
Positief: Netheid
Nice staffs
1 nacht verbleven in mei 2022
Reactie van Lauren op 11 jun 2022
Good afternoon Chi Sang. Thank you so much for leaving this review, I will pass along your kind words to the staff Kindest regards

10/10 – Uitstekend

Alistair

1 nacht verbleven in mei 2022
Reactie van Lauren op 26 mei 2022
Good Morning Alistair, Thank you so much for taking the time to leave this review, we are so glad that you enjoyed your stay with us! We do hope to see you again soon, Kindest regards

6/10 – Redelijk

Fiona

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2022
Reactie van Lauren op 26 mei 2022
Good morning Fiona, Thank you so much for taking the time to leave this review. I do hope you enjoyed your stay with us and that you choose to do so again. We are working on making improvements to the hotel both internally and externally. Kindest regards

10/10 – Uitstekend

Donald

1 nacht verbleven in mei 2022
Reactie van Lauren op 22 mei 2022
Good day Donald, thank you so much for taking the time to leave this review. We are so pleased to hear that you enjoyed your stay with us and we hope to see you again. Kindest regards

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
3 nachten verbleven in februari 2022
Reactie van Lauren op 22 mei 2022
Good morning, Thank you so much for taking the time to leave this review. I hope you enjoyed your stay and that if you were to stay with us again we could increase your rating from a 6 out of 10. If there is anything you wish to discuss about your stay and how you think we could improve please do not hesitate to get in touch with us. Kindest regards

8/10 – Goed

Cath

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good hotel for short stay
Rooms were great liked the hampers and water in fridge. Beds comfy and staff freindly. did feel discription of location a bit deceiving thought was closer to city centre due to wording so cost additional 4 taxi journeys.
1 nacht verbleven in april 2022
Reactie van Lauren op 21 mei 2022
Good afternoon Cath, thank you so much for taking the time to leave us this review!. We are glad you enjoyed your room and the service from our staff. I can only apologise about the locations description. I will see if we can get the wording edited to be more clear. We do hope to see you again, Kindest regards

8/10 – Goed

Colin

Positief: Netheid, personeel en service en comfort kamer
Clean and friendly
Hotel needs a spruce up but very clean. Staff friendly.
1 nacht verbleven in april 2022
Reactie van Lauren op 21 mei 2022
Good afternoon Colin, thank you so much for taking the time to leave this review! We are glad you enjoyed your stay with us and that our staff looked after you. We are working on making improvements to the hotels décor/exterior. We hope to see you again soon Kindest regards

6/10 – Redelijk

Debra

Positief: Netheid, comfort kamer
No issue with room cleanliness or service .. only issue was one plug socket free for kettle light and charging personal electric equipment phone laptop watch hairdryer etc
5 nachten verbleven in april 2022
Reactie van Lauren op 23 mei 2022
Good morning Debra, Thank you so much for taking the time to leave this review. We are glad you enjoyed the service from our staff and the cleanliness of your room. I do apologise about the layout of the plug sockets however we are in the process of making improvements to the hotel both inside and out. Kindest regards

10/10 – Uitstekend

PAUL V

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I’ve stayed here dozens of times and it’s always great, good location and great value.
2 nachten verbleven in april 2022
Reactie van Lauren op 22 mei 2022
Good morning Paul, Thank you so much for taking the time to leave this review. We are so glad that you enjoy your stays with us! We love having you. We do hope to see you again soon Kindest regards

10/10 – Uitstekend

Hayley

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Had a lovely stay here, only worrying thing was wasn’t sure where to park on arrival and had to call the hotel and ask if I was in the right area.
3 nachten verbleven in maart 2022
Reactie van Lauren op 22 mei 2022
Good morning Hayley. Thank you so much for taking the time to leave this review, we are so glad that you had a lovely stay with us. We enjoyed having you. I do apologise about the location of the car park, however it is an extremely safe one due to the CCTV cameras. We do hope to see you again Kindest regards

6/10 – Redelijk

Andrew

Zakenreiziger
Parking left me worried
For the price this hotel itself was fine - clean, friendly reception staff and the buffet breakfast was passable. However I was really worried leaving my car here - the "shopping centre" car park which I assume most people will use had warninbg signs about leaving your vehicle and contents at own risk and equally the streets round about this felt run down and you either had to park behind some industrial units or in front of run down blocks of flats. I genuinely woke up a couple of times during the night and thought about the car - and it's not even that great a car!
1 nacht verbleven in maart 2022
Reactie van Lauren op 23 mei 2022
Good afternoon Andrew, thank you so much for taking the time to leave this review. I am glad you found out staff friendly and enjoyed our continental breakfast. I do apologise that you felt that our car park wasn't safe, we do have a CCTV camera that over looks it plus the shops would as well. Kindest regards Lauren

6/10 – Redelijk

Edward

Positief: Netheid, personeel en service en comfort kamer
Hotel was clean and staff were really friendly. The outside of the hotel was very run down looking and parking facilities weren't great. Just used the hotel for somewhere to sleep.
2 nachten verbleven in maart 2022

10/10 – Uitstekend

Charles

1 nacht verbleven in maart 2022

8/10 – Goed

Dean

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The hotel itself was lovely. Super comfy beds and spacious rooms. Staff were friendly and lovely. Great value for money. However the area wasn’t great, rather run down. Had to park in a shops car park behind the restaurant which didn’t seem the safest.
2 nachten verbleven in maart 2022

8/10 – Goed

Linda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2022

4/10 – Matig

Peter

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Room not completely repaired, shelf missing in bathroom. Only one electrical plug socket, computer on, no light. No food options, no chef/cook. No bar facilities, no staff. Very disappointing
2 nachten verbleven in maart 2022

6/10 – Redelijk

Andrew

Zakenreiziger
Poor breakfast
Breakfast was very poor. not worth the money. This hotel has dropped its standards
1 nacht verbleven in maart 2022

10/10 – Uitstekend

Latefa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect
It was an amazing and cozy hotel the service was great and the employees too , convenient price with high quality
8 nachten verbleven in februari 2022

8/10 – Goed

Craig

Reisde met een groep
Positief: Netheid, comfort kamer
2 nachten verbleven in maart 2022

2/10 – Ontzettend slecht

William

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not good
The room across from us was stinking of damp and there had been a leak in the roof and buckets lying about. The kettle was filthy. Certainly would not stay again left a day early.
4 nachten verbleven in februari 2022

8/10 – Goed

Ian

1 nacht verbleven in maart 2022

10/10 – Uitstekend

Carol

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel close to ARI
We were visiting a relative in ARI so this hotel was very close. We walked down twice to the hospital. A busy road so be careful. Hotel was perfect for our needs, friendly staff, warm room with complimentary water, crisps and biscuits along with coffee and tea. Breakfast was continental and more than adequate at a price of less than £5 each. The 2 cups of coffee would have been that alone. There was fresh fruit, juices, yogurt, cereal and cereal bars, croissant and toast, more than enough for us. Can’t understand the bad reviews especially at the amazing price we paid. We worried about the parking behind the hotel at the shops but were assured they have never had problems. Could be a problem if busy and you may struggle to find a space. We will definitely book here again if we return to ARI in the future.
1 nacht verbleven in februari 2022

10/10 – Uitstekend

Hugh

Positief: Netheid, personeel en service en comfort kamer
My only problem was parking but i did get a space behind the hotel at the shoping area the staff were helpful and friendly and very few restaurants near by but it was perfect for my needs
1 nacht verbleven in februari 2022

6/10 – Redelijk

Annejane

Positief: Netheid
Its a lovely hotel
1 nacht verbleven in februari 2022

10/10 – Uitstekend

Melanie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel was clean. However it looked like the window had been gaffer taped shut at some point due to weather I guess. Didn’t spoil my holiday I just kept the curtains closed most of the time if I was in.
5 nachten verbleven in februari 2022

8/10 – Goed

Martin

1 nacht verbleven in februari 2022

10/10 – Uitstekend

Gaynor

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2022