Exterieur

Beoordelingen van Holiday Inn Abu Dhabi, an IHG Hotel

4 out of 5
Holiday Inn Abu Dhabi, an IHG Hotel
31st Street, Between Muroor & Airport, P.O. Box 46668, Abu Dhabi

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 156 van 278 beoordelingen" "
Gastenscore: 8 - Goed. 86 van 278 beoordelingen" "
Gastenscore: 6 - Redelijk. 19 van 278 beoordelingen" "
Gastenscore: 4 - Matig. 9 van 278 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 8 van 278 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

6 nachten verbleven in november 2019
Reactie van Ahmad Abdulghafer, Director of Sales & Marketing op 28 jan 2020
Dear Valued Guest, Thank you for taking the time to rate your latest experience with Holiday Inn Abu Dhabi, We appreciate the perfect rating you have awarded us and hope, based on your last experience, you will choose Holiday Inn Abu Dhabi, for your next visit in the UAE, Sincerely,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was een super accommodatie, vooral een hele vriendelijke en behulpzame personeelsteam!
8 nachten verbleven in juli 2019

8/10 – Goed

Tim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima centraal gelegen hotel
Prima central gelegen hotel. Prima kamer. Stil. Goede restaurants
2 nachten verbleven in juli 2018
Reactie van Holiday Inn Abu Dhabi Team op 8 aug 2018
Beste Tim, Heel erg bedankt voor je review van ons hotel. Ik ben blij om te horen dat je genoten hebt van je verblijf bij ons. Het is iets waar onze medewerkers trots op zijn, dus we waarderen uw feedback. We hopen dat je ons opnieuw zult bezoeken. Oprecht, Holiday Inn Abu Dhabi Team

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Schitterend hotel met alle gewenste faciliteiten
Prachtig hotel in rustige buurt van Abu Dhabi, ongeveer 25 minuten van het vliegveld, zeer voorkomende medewerkers. Schitterend en uitgebreid ontbijtbuffet. Voordelige en nette taxi,s in overvloed.
7 nachten verbleven in december 2017
Reactie van Holiday Inn Abu Dhabi Team op 12 jan 2018
Heel erg bedankt voor je review van ons hotel. Ik ben blij om te horen dat je genoten hebt van je verblijf bij ons. Het is iets waar onze medewerkers trots op zijn, dus we waarderen uw feedback. We hopen dat je ons opnieuw zult bezoeken. Oprecht, Holiday Inn Abu Dhabi Team

10/10 – Uitstekend

Johanne

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean, calm and welcoming hotel.
3 nachten verbleven in april 2024

8/10 – Goed

Ouissem

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent hotel
3 nachten verbleven in april 2024

10/10 – Uitstekend

Rodrigo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect place
2 nachten verbleven in maart 2024

8/10 – Goed

Lucy, Chilmark

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms are very nice and had a safe and a mini fridge. Bed was very comfortable. The only issue was the room was very cold and we found it hard to set the thermometer. Breakfast bar is ok, wish they'd had more international options
2 nachten verbleven in april 2024

10/10 – Uitstekend

RAHI

1 nacht verbleven in maart 2024
Reactie van Ahmad op 24 apr 2024
Dear Rahi, Thank you very much for your excellent rating! We are thrilled to hear that you had a wonderful experience during your stay at Holiday Inn Abu Dhabi. Our team works hard to ensure that every guest enjoys a comfortable and memorable stay, and it's truly rewarding to receive such positive feedback. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Best regards,Ahmad AbdulgaferDirector of Sales and MarketingHoliday Inn Abu Dhabi, IHG

4/10 – Matig

Dianne

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No double queen size beds and no family rooms for 4 people
Reactie van Ahmad Abdulghafer op 29 jan 2024
Dear Diane,Thank you for bringing to our attention your concerns about the room types available at Holiday Inn Abu Dhabi. We appreciate your feedback, as it provides valuable insights into areas where we can enhance our offerings to better meet the needs of our guests.We understand that having options for double queen size beds and family rooms is important for the comfort and convenience of our guests, especially those traveling with family or in larger groups. Your comments will be shared with our management team, and we will consider your suggestions for future improvements.Our goal is to provide a comfortable and enjoyable stay for all our guests, and we will take your feedback into account as we assess ways to enhance our room options.If you have any further comments or specific details you would like to share, please feel free to reach out. We appreciate your input and hope to have the opportunity to better serve you in the future.Thank you for choosing Holiday Inn Abu Dhabi.Best regards,Ahmad AbdulgaferDirector of Sales and MarketingHoliday Inn Abu Dhabi, IHG

4/10 – Matig

Dianne

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, voorzieningen
The breakfast buffet is really limited with no hot meal choices, No hospitality coffee or bakery in the lobby, room types are limited with no double queen size neds or family rooms.
2 nachten verbleven in januari 2024
Reactie van Ahmad Abdulghafer op 29 jan 2024
Dear Dianne,Thank you for taking the time to share your feedback about your recent stay at Holiday Inn Abu Dhabi. We appreciate your valuable input, and we take all comments seriously as we continually strive to improve our services.We regret to hear that the breakfast buffet did not meet your expectations, and we appreciate your insight into areas where we can enhance our offerings, such as the availability of hot meal choices and additional room types. Your comments will be shared with the relevant teams to address these concerns and make necessary improvements.We value your feedback as it helps us identify areas for improvement and ensure a better experience for our guests. If you have any further details or suggestions you would like to share, please feel free to reach out.Thank you for choosing Holiday Inn Abu Dhabi, and we hope to have the opportunity to welcome you back for an improved experience in the future.Best regards,Ahmad AbdulgaferDirector of Sales and MarketingHoliday Inn Abu Dhabi, IHG

8/10 – Goed

André

4 nachten verbleven in januari 2024
Reactie van Ahmad Abdulghafer op 22 jan 2024
Thank you for your feedback, and we're pleased to see that your overall experience was positive. If there are areas where we can improve and earn a perfect 10 on your next visit, please let us know. We appreciate your time and look forward to welcoming you back in the future.Best regards,Ahmad AbdulgaferDirector of Sales and MarketingHoliday Inn Abu Dhabi, IHG

10/10 – Uitstekend

Yulia

2 nachten verbleven in januari 2024
Reactie van Ahmad Abdulghafer op 22 jan 2024
Dear Yulia,Thank you for your perfect rating! We're delighted to hear that you had an excellent experience during your stay. If there's anything specific you loved about your visit or if you have any suggestions for improvement, feel free to share. We look forward to hosting you again in the future.Best regards,Ahmad AbdulgaferDirector of Sales and MarketingHoliday Inn Abu Dhabi, IHG

10/10 – Uitstekend

Yulia

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect Comfortable Stay
Perfect Service/ Clean Room and friendly staff.
1 nacht verbleven in januari 2024
Reactie van Ahmad Abdulghafer op 12 jan 2024
Dear Yulia,I'm thrilled to hear that you experienced perfect service, a clean room, and encountered friendly staff during your stay at Holiday Inn Abu Dhabi. Your satisfaction is our top priority!If there's anything specific you loved about your stay or if you have any preferences for your future visits, feel free to let me know. We appreciate your positive feedback.If there's anything else on your mind or if you have additional feedback in the future, I'm here to assist!Best regards,Ahmad AbdulgaferDirector of Sales and MarketingHoliday Inn Abu Dhabi

10/10 – Uitstekend

CHIH YUNG

4 nachten verbleven in januari 2024
Reactie van Ahmad Abdulghafer op 12 jan 2024
Thank you for the perfect score! I'm delighted to hear that you had a 10/10 experience at Holiday Inn Abu Dhabi. If there's anything specific you loved about your stay or if you have any preferences for your future visits, feel free to let me know. Your satisfaction is our priority.If there's anything else on your mind or if you have additional feedback in the future, I'm here to assist!Best regards,Ahmad AbdulgaferDirector of Sales and MarketingHoliday Inn Abu Dhabi

8/10 – Goed

DIGITAL

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Ahmad Abdulghafer op 9 jan 2024
Thank you for your rating! If there's anything specific you would like to share about your experience or if there are areas where you feel we can improve, feel free to let me know. Your feedback is valuable, and we strive to provide the best possible service.If there's anything else on your mind or if you have additional feedback in the future, I'm here to assist!Best regards,Ahmad AbdulgaferDirector of Sales and MarketingHoliday Inn Abu Dhabi

8/10 – Goed

Serwin

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Supergodt
Morgenmaden er super lækker. Det er friskt, og de tilbereder æg og pandekager som man ønsker foran en. Derudover ønskede jeg mørkt brød, da de kun havde lyst fremme, og det hentede de til mig hver dag og satte det også frem med det andet, efter jeg havde bedt om det. Vi oplyste dem om, at det var vores bryllupsrejse, og de leverede både kage og frugt til os efterfølgende. Sengene er også meget behagelige, dog er værelserne ikke super moderne og nye. Det eneste minus var, at vi den ene dag ikke fik nye håndklæder, men da vi så ringede til dem, hentede de nogle nye.
4 nachten verbleven in december 2023
Reactie van Ahmad Abdulghafer op 19 feb 2024
Tak for at dele dine positive oplevelser fra dit ophold på Holiday Inn Abu Dhabi. Det er fantastisk at høre, at du nød morgenmaden, især de friske tilberedte æg og pandekager. Vi er glade for, at vores personale var opmærksomme på dine præferencer, herunder ønsket om mørkt brød, og at de gjorde din bryllupsrejse ekstra speciel ved at levere kage og frugt.Vi beklager for eventuelle udfordringer med håndklæderne, men vi sætter pris på, at du kontaktede os, så vi kunne tage hånd om det for dig.Hvis du har yderligere feedback eller ønsker at dele mere om din oplevelse, er du velkommen til det. Vi værdsætter din støtte og ser frem til at byde dig velkommen tilbage på Holiday Inn Abu Dhabi.De bedste hilsner,Ahmad AbdulgaferSalgs- og marketingdirektørHoliday Inn Abu Dhabi, IHG

10/10 – Uitstekend

Gilbert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was fine. Nice stuff
1 nacht verbleven in januari 2024
Reactie van Ahmad Abdulghafer op 8 jan 2024
Dear Gilbert,I'm glad to hear that everything was fine during your stay at Holiday Inn Abu Dhabi. If there's anything specific you enjoyed or if you have any preferences for your future visits, feel free to let us know. Your feedback is appreciated, and we look forward to providing you with more positive experiences in the future. If there's anything else you'd like to share, I'm here!Best regards,Ahmad AbdulgaferDirector of Sales and MarketingHoliday Inn Abu Dhabi

10/10 – Uitstekend

Sorayya, Kent

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
None
3 nachten verbleven in december 2023
Reactie van Ahmad Abdulghafer op 8 jan 2024
Dear Soraya,Thank you for the top rating! If there's anything specific you enjoyed about your stay or if you have any feedback on how we can maintain this high level of satisfaction, please feel free to let us know. Your input is important, and we're here to ensure your future stays at Holiday Inn Abu Dhabi are just as exceptional!Best regards,Ahmad AbdulgaferDirector of Sales and MarketingHoliday Inn Abu Dhabi

6/10 – Redelijk

SOMAN

Zakenreiziger
2 nachten verbleven in december 2023
Reactie van Ahmad Abdulghafer op 27 dec 2023
Dear Soman,Thank you for your feedback, and we appreciate your honesty. We are always striving to improve and provide the best experience for our guests. If there are specific areas where you feel we could enhance our services or if you have any suggestions, please feel free to share. We value your input and hope to have the opportunity to exceed your expectations in the future.Best regards,Ahmad AbdulgaferDirector of Sales and MarketingHoliday Inn Abu Dhabi

10/10 – Uitstekend

YOU

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in december 2023
Reactie van Ahmad Abdulghafer op 25 dec 2023
Fantastic! A perfect score of 5 out of 5 is the kind of feedback any hotel would be thrilled to receive. It seems like your experience at Holiday Inn Abu Dhabi was truly exceptional.If you have any more details to share about what made your stay so outstanding, or if there's anything else you'd like to discuss or inquire about, feel free to let me know. Your feedback is highly appreciated!Wishing you many more delightful experiences in your future travels, and if there's anything else I can assist you with, just give me a shout.Best regards,Ahmad AbdulghaferDirector of Sales and MarketingHoliday Inn Abu Dhabi

8/10 – Goed

Felipe

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy access to the toll road for traveling to other cities. Good breakfast at the hotel and the two restaurants were good places to eat as well.
5 nachten verbleven in december 2023
Reactie van Ahmad Abdulghafer op 25 dec 2023
Dear Felipe,It's great to hear that you enjoyed the breakfast at the hotel and found the restaurants to be good places to eat. When it comes to traveling, convenience and good dining options make a significant difference.If you have any specific highlights from your trip or if there's anything else you'd like to share or discuss, feel free to let me know. Whether it's travel tips or recommendations for your next adventure, I'm here to help!Safe travels,Ahmad AbdulghaferDirector of Sales and MarketingHoliday Inn Abu Dhabi

10/10 – Uitstekend

Valerie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super paissible
Personnels tjs au petit soin Propre, calme....tres agreable
4 nachten verbleven in december 2023
Reactie van Ahmad Abdulghafer op 25 dec 2023
C'est génial de savoir que le personnel est toujours aux petits soins et que l'hôtel est propre, calme et très agréable. Ces aspects contribuent grandement à une expérience de séjour positive. Si vous avez des moments particulièrement mémorables de votre séjour ou si vous avez des projets de voyage futurs que vous aimeriez partager, n'hésitez pas !Si vous avez des questions, des recommandations ou si vous souhaitez simplement discuter de vos expériences de voyage, je suis là.Bonnes aventures,Ahmad AbdulghaferDirecteur des ventes et du marketingHoliday Inn Abu Dhabi

8/10 – Goed

Kenneth, Richmond

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Expected Holiday Inn standard with professional staff and cleaniness that is above average. Some areas may be a bit dated but they are still clean. Staff was great
1 nacht verbleven in november 2023
Reactie van Ahmad Abdulghafer op 25 dec 2023
Dear Kenneth,It's good to hear that Holiday Inn delivered the standard you expected, and the professionalism of the staff and cleanliness stood out. Even if some areas might be a bit dated, the focus on cleanliness and the great staff make a significant impact on the overall experience. If you have any favorite memories or specific aspects of your stay that you'd like to share, feel free to let me know. Whether it's travel tips, future plans, or just a chat about your experiences, I'm here!Best regards,Ahmad AbdulghaferDirector of Sales and MarketingHoliday Inn Abu Dhabi

10/10 – Uitstekend

IRENA

1 nacht verbleven in december 2023
Reactie van Ahmad Abdulghafer op 25 dec 2023
Dear Irena,That's fantastic to hear. It seems like your experience at Holiday Inn Abu Dhabi was truly exceptional. If there's anything specific that made your stay stand out or if you have any memorable moments you'd like to share, I'm all ears. Whether it's travel anecdotes or preferences for your next stay, I'm here to chat!Best regards,Ahmad AbdulghaferDirector of Sales and MarketingHoliday Inn Abu Dhabi

8/10 – Goed

Baboucarr

8 nachten verbleven in december 2023
Reactie van Ahmad Abdulghafer op 12 dec 2023
Thank you for your rating! I appreciate your feedback. If there are any specific aspects of your experience that you would like to share or if there's anything we can do to improve and make your next stay even better, please feel free to let us know. We value your input, and we hope to have the opportunity to exceed your expectations in the future at Holiday Inn Abu Dhabi.Warm regards,Ahmad AbdulghaferDirector of Sales and MarketingHoliday Inn Abu Dhabi

2/10 – Ontzettend slecht

saqib

6 nachten verbleven in december 2023
Reactie van Ahmad Abdulghafer op 12 dec 2023
I'm sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and we would like to understand more about your concerns to address them effectively. If you have specific details or areas where we can improve, please feel free to share. We're committed to providing a positive and satisfying experience, and we hope to have the opportunity to make things right on your next visit to Holiday Inn Abu Dhabi.Warm regards,Ahmad AbdulghaferDirector of Sales and MarketingHoliday Inn Abu Dhabi

8/10 – Goed

Hans

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in november 2023
Reactie van Ahmad Abdulghafer op 5 dec 2023
Thank you for the rating! I'm glad to see that your overall experience at Holiday Inn Abu Dhabi was positive. If there are specific areas where we can improve to make it a perfect 10 for your next visit, or if there's anything you'd like to share about your stay, feel free to let me know. Your feedback is valuable, and we're here to ensure each stay is as enjoyable as possible.Looking forward to the pleasure of welcoming you back to Holiday Inn Abu Dhabi in the future!Warm regards,Ahmad AbdulghaferDirector of Sales and MarketingHoliday Inn Abu Dhabi

10/10 – Uitstekend

Gvantsa

Zakenreiziger, Reisde met familie
Positief: Voorzieningen
Very supportive and attentive staff.
2 nachten verbleven in november 2023
Reactie van Ahmad Abdulghafer op 30 nov 2023
Dear Gvantsa,That's fantastic to hear! I'm glad you had that experience at Holiday Inn Abu Dhabi. If there's anything specific about the staff's support or any memorable moments you'd like to share, feel free to let me know. We appreciate your feedback, and the team will be delighted to hear your positive comments. Looking forward to having you back for another wonderful stay!Warm regards,Ahmad AbdulghaferDirector of Sales and MarketingHoliday Inn Abu Dhabi

6/10 – Redelijk

Patricija

Reisde met familie
Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Average hotel
Stor hotel med bred frukost buffe som var inte så bra kvalitet
1 nacht verbleven in november 2023
Reactie van Ahmad Abdulghafer op 13 nov 2023
Dear Patricija,Thank you for sharing your feedback on your recent stay at Holiday Inn Abu Dhabi. We appreciate your honest assessment and take your comments seriously.If there are specific areas where you believe we can improve or if there's any additional feedback you'd like to provide, please feel free to share more details. Your insights are valuable as we continually work towards enhancing the guest experience.We hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards,Ahmad AbdulghaferDirector of Sales and MarketingHoliday Inn Abu Dhabi

8/10 – Goed

frank, Plantation

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing stay,staff is top notch,checking was fast as well as checkout,hotel is clean,same with the rooms,the only reason I didn’t give it 5 stars is because of the outdated furniture and damaged inside the room,but I wouldn’t hesitate to recommend this hotel to anyone visiting Abu Dhabi.
1 nacht verbleven in oktober 2023
Reactie van Ahmad Abdulghafer op 10 nov 2023
Dear Frank,Thank you for your positive review and recommendation! We're delighted to hear that you had an amazing stay at Holiday Inn Abu Dhabi and that our staff, check-in and check-out process, as well as the cleanliness, met your expectations.We appreciate your feedback regarding the furniture and any damages in the room. Rest assured, we'll look into ways to address these issues and enhance the overall guest experience.If there's anything specific you enjoyed or if you have further suggestions, please feel free to share. We look forward to the opportunity to welcome you back for another fantastic stay.Warm regards,Ahmad AbdulghaferDirector of Sales and MarketingHoliday Inn Abu Dhabi

8/10 – Goed

Mais

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in oktober 2023
Reactie van Ahmad Abdulghafer op 6 nov 2023
Dear Mais,Thank you for sharing your feedback and rating us 8 out of 10. We appreciate your honest assessment, and it's valuable for us to understand your experience.If there are specific areas where you believe we can improve or if there's anything you'd like to see for a higher rating in the future, please feel free to share. Your input is important to us, and we're committed to continuous improvement.We hope to have the opportunity to host you again at Holiday Inn Abu Dhabi and make your next stay even more enjoyable.Warm regards,Ahmad AbdulghaferDirector of Sales and MarketingHoliday Inn Abu Dhabi

6/10 – Redelijk

Guillermo

Reisde met familie
Positief: Netheid, voorzieningen
Negatief: Personeel en service
I could be better for the offer.
2 nachten verbleven in oktober 2023
Reactie van Ahmad Abdulghafer op 23 okt 2023
Dear Guilermo,Thank you for taking the time to share your thoughts about your recent experience at Holiday Inn Abu Dhabi. Your feedback is valuable to us, and I appreciate your honesty.I'm sorry to hear that the experience could have been better for the offer. Your satisfaction is our priority, and we're committed to continuous improvement.If there are specific aspects you believe we can enhance or if there's anything you'd like to share to help us make your future stays more enjoyable, please feel free to reach out. We appreciate your feedback and look forward to the opportunity to exceed your expectations in the future.Warm regards,Ahmad AbdulghaferDirector of Sales and MarketingHoliday Inn Abu Dhabi

10/10 – Uitstekend

Asal

2 nachten verbleven in oktober 2023
Reactie van Ahmad Abdulghafer op 1 nov 2023
Dear Asal,Thank you for your perfect 5 out of 5 rating! We're thrilled to hear that your experience at Holiday Inn Abu Dhabi met or exceeded your expectations. Your satisfaction is our top priority, and we appreciate your positive feedback.If there's anything specific you enjoyed about your stay or if you have any suggestions for further improvement, please feel free to share. We look forward to hosting you again for another outstanding visit.Warm regards,Ahmad AbdulghaferDirector of Sales and MarketingHoliday Inn Abu Dhabi

6/10 – Redelijk

Warqa

Positief: Personeel en service
Negatief: Netheid
2 nachten verbleven in september 2023
Reactie van Ahmad Abdulghafer op 6 okt 2023
Dear warqa,Thank you for taking the time to share your feedback about your recent experience at Holiday Inn Abu Dhabi. Your insights are valuable to us, and we appreciate your honest review.We're glad to see that you chose our hotel, and we take note of your rating. If there are specific areas where we can improve to enhance your experience or if you have any suggestions, please feel free to share them with us. Our goal is to continuously strive for excellence and provide the best possible stay for our guests.Thank you for choosing Holiday Inn Abu Dhabi, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.Best regards,Ahmad AbdulghaferDirector of Sales and MarketingHoliday Inn Abu Dhabi

8/10 – Goed

Shaid

6 nachten verbleven in augustus 2023
Reactie van Ahmad Abdulghafer op 7 sep 2023
Hello! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. We’d love to see you here again! Have a wonderful day!Kind regards,Ahmad Abdulghafer,Director of Sales & Marketing Department

8/10 – Goed

THOMAS

1 nacht verbleven in augustus 2023
Reactie van Ahmad op 1 sep 2023
Hello, Thomas!Thank you for your feedback. It is pleasure to know that you enjoyed staying at Holiday Inn Abu Dhabi. We take great pride in our work, and our sincerest hope is that it makes each one of our customers happy. Your feedback has demonstrated that it does, and we appreciate you letting us know.We’d love to see you here again! Have a wonderful day!Kind regards,Ahmad Abdulghafer,Director of Sales & Marketing Department

6/10 – Redelijk

Saeed

Reisde met familie
Positief: Netheid
1 nacht verbleven in augustus 2023
Reactie van Ahmad Abdulghafer op 28 aug 2023
Hello, Saeed!Thank you for leaving us a 6/10 rating, it is truly appreciated! We promise to deliver and match your expectations in the future.We hope to see you here again. Have a wonderful day!Kind regards,Ahmad Abdulghafer,Director of Sales & Marketing Department

8/10 – Goed

Tuhina

1 nacht verbleven in augustus 2023
Reactie van Ahmad Abdulghafer op 28 aug 2023
Hello, Tuhina! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. We’d love to see you here again! Have a wonderful day!Kind regards,Ahmad Abdulghafer,Director of Sales & Marketing Department

8/10 – Goed

Deepu

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great customer service. Good facilities and amenities. Clean. Quiet area. Would definitely need own transportation. Bathrooms could do with an extended shower glass as the floor gets wet and makes it a wet mess.
3 nachten verbleven in augustus 2023
Reactie van Ahmad Abdulghafer op 16 aug 2023
Thank you for sharing your feedback about your recent stay. We're pleased to hear that you enjoyed our great customer service, good facilities, and amenities. Your comments about the cleanliness and the quiet area are appreciated.We value your input regarding the need for own transportation, and we're glad that you found the hotel to be clean and in a peaceful location. Your suggestion about the extended shower glass in the bathrooms is duly noted, and we appreciate your insights for improvement.If you have any further details to share or if there's anything else you'd like to discuss, please feel free to reach out. We're committed to enhancing our guest experience and look forward to the opportunity to welcome you back for another comfortable stay in the future.Best regards,Ahmad AbdulghaferDirector of Sales and Marketing

10/10 – Uitstekend

Lyberis, ATHENS

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice rooms, very good breakfast
1 nacht verbleven in augustus 2023
Reactie van Ahmad Abdulghafer op 11 aug 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We're delighted to hear that you enjoyed your experience.We're pleased that you found our rooms to be very nice and that you enjoyed the breakfast we offered. Your satisfaction is important to us, and we're glad that we were able to provide you with a positive and comfortable stay.If you have any specific highlights or any further comments to share, please feel free to reach out. We appreciate your choice to stay with us, and we look forward to the opportunity to welcome you back for another enjoyable stay in the future.Best regards,Ahmad AbdulghaferDirector of Sales and MarketingHoliday Inn Abu Dhabi

10/10 – Uitstekend

khaula

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always enjoyable stay, staff are accommodating and flexible all the time
9 nachten verbleven in juli 2023
Reactie van Ahmad Abdulghafer op 2 aug 2023
Dear Khaula,Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. I am thrilled to hear that you had an enjoyable experience, and I genuinely appreciate your kind words about our staff.At Holiday Inn Abu Dhabi, we take immense pride in providing top-notch hospitality, and it is heartwarming to know that our team's efforts to be accommodating and flexible were noticed and appreciated. We believe that exceptional service makes a significant difference in our guests' experiences, and your feedback reaffirms that we are on the right track.If there is anything specific you loved during your stay or any suggestions you may have to make your future visits even better, please feel free to share it with us. Your feedback helps us continuously improve and enhance the overall guest experience.We are truly grateful for your loyalty and look forward to welcoming you back for another wonderful stay. Should you need any assistance with future bookings or have any special requests, please don't hesitate to reach out to us directly.Once again, thank you for choosing Holiday Inn Abu Dhabi, and we can't wait to see you again!Warm regards,Ahmad AbdulghaferDirector of Sales and MarketingHoliday Inn Abu Dhabi

6/10 – Redelijk

JONATHAN

Reisde met familie
Positief: Netheid
Beds were comfortable and clean, room was clean, office chair and arm chair in room were broken, fridge was not very cold, Service was average. Took a long time for requests, wake up call was late.
1 nacht verbleven in juli 2023
Reactie van Ahmad Abdulghafer op 17 jul 2023
Dear Jonathan,Thank you for sharing your feedback about your recent stay at our hotel. We're glad to hear that you found the beds comfortable and the room clean. Providing a comfortable and clean environment for our guests is a top priority.However, we apologize for any inconvenience you experienced with the broken office chair and armchair in the room. We will address this issue with our maintenance team to ensure that all room amenities are in good condition for our guests' comfort.We also apologize for any issues with the fridge not being cold enough. Your comment will be forwarded to our housekeeping team for immediate attention.We take your comments about the service seriously, and we will work to improve our response time to guest requests to provide a more efficient and satisfactory experience.Additionally, we apologize for the late wake-up call. This is not the level of service we aim to deliver, and we will review our wake-up call procedures to prevent such occurrences in the future.Thank you for bringing these matters to our attention. Your feedback helps us identify areas for improvement, and we appreciate your understanding. We hope to have the opportunity to serve you better in the future and provide you with an even more enjoyable stay.Best regards,Ahmad AbdulghaferDirector of Sales & Marketing Department

10/10 – Uitstekend

Neil richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place,great polite staff,got given some smiley face cookies on arrival which was a lovely gesture
2 nachten verbleven in juni 2023
Reactie van Ahmad Abdulghafer op 17 jul 2023
Dear Neil Richard,Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed your stay and found our place nice. We take pride in providing a comfortable and pleasant environment for our guests.It's heartwarming to know that our staff's politeness made a positive impression on you. We believe in the power of warm hospitality, and your kind words will be shared with our team as recognition of their efforts.We're glad you liked the smiley face cookies, and we hope they added a touch of happiness to your arrival. Small gestures like these are part of our commitment to making our guests' experience special and memorable.Thank you for choosing our hotel, and we look forward to welcoming you back for another delightful stay in the future.Best regards,Ahmad AbdulghaferDirector of Sales & Marketing Department

6/10 – Redelijk

Warda

Zakenreiziger
Positief: Personeel en service, comfort kamer
Good
Good welcoming from receptionist
1 nacht verbleven in juni 2023
Reactie van Ahmad op 26 jun 2023
Thank you for sharing your positive experience with us. We are delighted to hear that you received a warm welcome from our receptionist. Providing a friendly and welcoming atmosphere is a top priority for us, and we are glad to know that our receptionist made a positive impression on you.We appreciate your kind words and the time you took to acknowledge our team member's efforts. Your feedback is valuable to us as we continuously strive to provide exceptional service to all our guests.If there is anything else we can assist you with or if you have any further feedback, please feel free to reach out to us. We are here to ensure your stay with us is comfortable and enjoyable.Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Best regards,Ahmad AbdulghaferDirector of Sales & Marketing DepartmentHoliday Inn Abu Dhabi

2/10 – Ontzettend slecht

Richard

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wrongly advertised twin beds creating issues at check in Room with no towels at check in and waited 1 hour to receive Dirty curtains Broken power outlet beside bed Bad quality breakfast My conclusion - poorly managed hotel and below standard I would expect for holiday inn
2 nachten verbleven in juni 2023
Reactie van Ahmad Abdulghafer op 23 jun 2023
Dear Richard,Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for the inconveniences and shortcomings you experienced during your visit. We strive to provide a comfortable and enjoyable experience for all our guests, and it is disheartening to learn that we fell short of meeting your expectations.We apologize for any confusion or miscommunication regarding the twin beds. Your feedback regarding the availability of towels at check-in is duly noted, and we apologize for any inconvenience this may have caused you. We will review our processes to ensure such oversights do not occur in the future.We are sorry to hear about the issues you encountered with the cleanliness of the curtains and the broken power outlet. Our housekeeping and maintenance teams will be informed to address these matters promptly.Regarding the quality of breakfast, we apologize if it did not meet your expectations. We appreciate your feedback, as it helps us identify areas for improvement. We will review our breakfast offerings to ensure a better experience for our guests in the future.We genuinely apologize for any inconveniences caused and assure you that your feedback has been taken seriously. We strive to continuously improve and provide the standard of service that is expected from a Holiday Inn hotel.We value your feedback and hope you will consider giving us another opportunity to serve you better in the future.Best regards,Ahmad AbdulghaferDirector of Sales & Marketing DepartmentHoliday Inn Abu Dhabi

8/10 – Goed

Vidya

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable Stay
Had two rooms. We checked in extremely late, due to flight delays & the drive over. Staff on duty was extremely friendly & helpful & made checking in late, a breeze. The room was comfortable & the bedspread was so soft! We had a problem with the shower, it flooded the bathroom a bit. Not sure if it's because of the way the bathroom was designed or if we needed to change the way the shower head was placed, but this was the only drawback to our stay. Otherwise, it was pleasant overall. Would recommend & would likely stay here again, if in Abu Dhabi.
1 nacht verbleven in mei 2023
Reactie van Ahmad Abdulghafer op 23 jun 2023
Dear Vidya,Thank you for choosing to stay at our hotel and sharing your feedback with us. We are pleased to hear that despite the late check-in due to flight delays and the drive, our staff on duty was extremely friendly and helpful, making the check-in process a breeze for you.We are delighted to know that you found the room comfortable, and the bedspread was soft and cozy. However, we apologize for the inconvenience you experienced with the shower, leading to some flooding in the bathroom. We appreciate you bringing this to our attention, and we will investigate the matter further to ensure such issues are resolved.We are glad that, aside from the shower issue, your overall stay was pleasant. Your recommendation and willingness to stay with us again in the future are truly appreciated. We continuously strive to provide a comfortable and enjoyable experience for our guests, and your feedback motivates us to improve further.Thank you once again for your valuable feedback. We look forward to welcoming you back to our hotel if you find yourself in Abu Dhabi again.Best regards,Ahmad AbdulghaferDirector of Sales & Marketing DepartmentHoliday Inn Abu Dhabi

6/10 – Redelijk

Kaveh

Reisde met familie
1 nacht verbleven in juni 2023
Reactie van Ahmad op 8 jun 2023
Hello, Kaveh!Thank you for leaving us a 6 out of 10 rating, it is truly appreciated! We promise to deliver and match your expectations in the future. We hope to see you here again. Have a wonderful day!Kind regards,Ahmad Abdulghafer,Director of Sales & Marketing Department

10/10 – Uitstekend

Marwan

2 nachten verbleven in mei 2023
Reactie van Ahmad op 5 jun 2023
Hello, Marwan!Thank you for leaving us a 10-star rating, it is truly appreciated! We promise to deliver and match your expectations in the future. We hope to see you here again. Have a wonderful day!Kind regards,Ahmad Abdulghafer,Director of Sales & Marketing Department

8/10 – Goed

Parmjit

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property is in good condition with helpful staff Gym needs an update same equipment as 5 years ago and it was dates rhen! Needs a new bike, cross trainner and tread mill. The room is very small so not good if others are training as no room to stretch etc. Very good location for my work but a bit out of town
2 nachten verbleven in mei 2023
Reactie van Ahmad op 29 mei 2023
Thank you for sharing your feedback about your recent stay at the Holiday Inn Abu Dhabi. I am Ahmad Abdulghafer, the Director of Sales and Marketing, and I appreciate your comments.We are pleased to hear that you found our property to be in good condition and our staff to be helpful. We take pride in maintaining our property to ensure a pleasant experience for our guests, and we appreciate your positive feedback regarding the condition of the property and the assistance provided by our staff.We understand your concerns regarding the gym facilities, and we apologize for any inconvenience caused. Your feedback regarding the outdated equipment is duly noted, and we will take it into consideration as we plan for future improvements. We appreciate your suggestions for a new bike, cross trainer, and treadmill, and we will explore options to enhance the fitness facilities in order to better accommodate our guests' needs.Regarding the room size, we apologize if it did not meet your expectations. We offer various room types to cater to different preferences, and we encourage you to reach out to our reservations team in the future to discuss room options that may better suit your requirements.We appreciate your feedback regarding the location of the hotel. Being conveniently located for your work is definitely an advantage, although we understand that being slightly out of town may present some challenges for those looking to explore the city center. We do offer various transportation options to facilitate access to different attractions and areas of interest.Thank you once again for choosing the Holiday Inn Abu Dhabi. We value your feedback as it helps us identify areas for improvement, and we are committed to enhancing our guests' experience based on their suggestions. If you have any further comments or if there's anything else we can assist you with, please feel free to reach out to us.Warm regards,Ahmad AbdulghaferDirector of Sales and MarketingHoliday Inn Abu Dhabi