2 bars/lounges, een poolbar
Beschikbaarheid controleren

Beoordelingen van Holiday Inn Accra Airport, an IHG Hotel

3 out of 5
Holiday Inn Accra Airport, an IHG Hotel
PMB CT 97, Cantonments, Accra

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 79 van 220 beoordelingen" "
Gastenscore: 8 - Goed. 65 van 220 beoordelingen" "
Gastenscore: 6 - Redelijk. 39 van 220 beoordelingen" "
Gastenscore: 4 - Matig. 23 van 220 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 14 van 220 beoordelingen" "

7,8/10

Netheid

8,0/10

Personeel en service

7,2/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Jesica

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2021
Reactie van Bassem T op 21 jun 2021
Good day Many thanks for choosing our hotel for your stay in Ghana. We are very happy you enjoyed your experience and we look forward to seeing you again on your next trip

6/10 – Redelijk

anoniem, nederland

Negatief: Staat van de accommodatie en faciliteiten
Goed voor 1 of 2 overnachtingen
Dit hotel heb ik gekozen omdat ik op doorreis was. Dichtbij de luchthaven en qua prijsklasse het goedkoopst, echter nog vrij duur voor wat ik ervoor kreeg. Goed voor mensen die voor 1 of 2 nachten in Accra moeten zijn. Voor een langer verblijf zou ik dit hotel niet aanraden.

4/10 – Matig

Clement

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
Service at the counter was excellent but management and leadership were poor and uncreative. I found stains on the bedsheet and the mattress. The manager at the hotel flat out told me I could take my business somewhere which I did for a difference of $30 dollars. I was willing to pay $150 to sleep on the stained mattress instead of $180 dollars.
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Dennis

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
The service was not good to me
1 nacht verbleven in mei 2023
Reactie van Bassem T op 15 mei 2023
Good dayWe do apologize if our service did not meet your expectations. We do however appreciate your feedback and we will work on improving it.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Your money is better spent elsewhere
Internet was unusable for more than a majority my three week stay. Room was wildly over-priced. Above what I was quoted on 'Hotels.com'. The furniture was uncomfortable and lacked space. TV is outdated and not user friendly. Shower was slow to drain and would back up into your standing area less than 5 minutes into your wash. Everyone is looking for ways to take advantage of visitors to Accra; Holiday Inn is no exception.
17 nachten verbleven in april 2023
Reactie van Bassem T op 15 mei 2023
Good daySorry for disappointing you, yes we had a major fiber cut so the internet was a challenge for a few days but we have rectified it since. We in no way take advantage of our visitors, on the contrary we do our utmost best to make sure all our guests are happy. We again apologize for not meeting your expectations.

2/10 – Ontzettend slecht

jill

Zakenreiziger, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms are outdated and smells moldy wet and parts of the ceilings are having leaks and falling off, the carpets to the rooms are water stained and smell wet
7 nachten verbleven in april 2023
Reactie van Bassem T op 15 mei 2023
Good day,Sorry for not meeting your expectations. We do appreciate your feedback.

2/10 – Ontzettend slecht

Mabel

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Room was terrible, washrooms looked very dirty.
1 nacht verbleven in april 2023
Reactie van BassemT op 29 apr 2023
Dear MabelWe are very sorry for the experience you had. We will look into the room you stayed in and fix it.

4/10 – Matig

WON JOON

4 nachten verbleven in maart 2023
Reactie van BassemT op 3 apr 2023
We are sorry you did not enjoy your stay with us, we will work on improving.

2/10 – Ontzettend slecht

Claire

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very smelly damp room had to sleep with mask on
2 nachten verbleven in maart 2023
Reactie van BassemT op 30 mrt 2023
We are sorry for the experience you had, Barbara met with you and conveyed your message to management as well.

4/10 – Matig

Mubarak, Boston

Reisde met een groep
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is very old, and the general standard is poor. Basic thinks such as towels are not in good order. The bed is tiny and the sheets are basic. Light switches are not close to bed like all hotels, this one is opposite the bed.
3 nachten verbleven in maart 2023
Reactie van BassemT op 21 mrt 2023
We are sorry about your experience. Our newer refurbished rooms have larger beds and switches next to the beds, as we continue to refurb all other rooms.

4/10 – Matig

Andrew

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Mixed bag at a high price.
Friendly service but rooms were jaded and in need of upgrade. Approached by hookers on the terrace (in front of staff). Twin room, not queen bed. Helpful airport transfer. Breakfast adequate. Just needs a lot of upgrading to meet the rather hefty single night hotel charge.
1 nacht verbleven in januari 2023
Reactie van BassemT op 13 mrt 2023
Thank you for sharing your feedback with us. We apologies for your experience at the bar as that experience is not acceptable..

10/10 – Uitstekend

Benedict

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2023
Reactie van BassemT op 13 mrt 2023
Thank you for your review, we appreciate it very much.

10/10 – Uitstekend

Daeho

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2023
Reactie van Bassem T op 15 jan 2023
Thank you for staying with us, we appreciate your feedback. We look forward to seeing you again soon

10/10 – Uitstekend

Lawrence

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good
1 nacht verbleven in december 2022
Reactie van Gifty op 29 dec 2022
Dear Mr. Darpoh,Thank you for staying with usBest regards

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2022
Reactie van Gifty op 29 dec 2022
Dear Sir,Thank you for staying with us.Best Regards

10/10 – Uitstekend

Jeff

10/10 – Uitstekend

Alie

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent customer service
Beautiful, clean, quiet and accessible hotel with a shuttle bus service from airport. Nice place to stay!
1 nacht verbleven in september 2022

4/10 – Matig

Sunday

Zakenreiziger, Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen
The Internet in the hotel is very bad
3 nachten verbleven in augustus 2022

6/10 – Redelijk

Vahe

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Whole place smells humidity
From lobby till the room humidity smell was super bad
3 nachten verbleven in juni 2022

10/10 – Uitstekend

Korinn, Stoney Creek

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service, excellent staff, excellent food.
3 nachten verbleven in juni 2022

10/10 – Uitstekend

Liwang

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place to stay. Close to airport, shuttle to airport, easy access to several nice restaurants.
4 nachten verbleven in juni 2022
Reactie van Bassem T op 10 jun 2022
Thank you for taking time to review our hotel. We are very happy you enjoyed your stay with us and we look forward to seeing you again soon. Safe travels

6/10 – Redelijk

Avery

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten
Outdated
Getting more outdated every year. Not worth the money. You can find better hotels in Accra near the Airport.
1 nacht verbleven in mei 2022

10/10 – Uitstekend

Manhal

10 nachten verbleven in mei 2022

6/10 – Redelijk

Stephanie

1 nacht verbleven in april 2022

4/10 – Matig

IKE

Zakenreiziger
Positief: Comfort kamer
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Not at all excited!
2 nachten verbleven in maart 2022

10/10 – Uitstekend

IRENE

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
1 nacht verbleven in februari 2022
Reactie van Bassem T op 3 mrt 2022
Good day We are glad you enjoyed your stay with us. We look forward to seeing you again soon

10/10 – Uitstekend

Samuel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very great
1 nacht verbleven in januari 2022
Reactie van Bassem T op 4 feb 2022
Good day Thank you for staying with us and taking time to review our hotel. We are happy we met your expectations and we look forward to seeing you again soon.

10/10 – Uitstekend

Aaron

5 nachten verbleven in januari 2022

10/10 – Uitstekend

Ernest, ALPHARETTA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Proximity to the airport was great and the food was excellent. Ghanian dishes were available and delicious. Sarah at the from desk was extremely help ful along with Gifty the manager.
2 nachten verbleven in januari 2022
Reactie van Bassem T op 18 jan 2022
Good day Thank you for taking time to review our hotel. We are happy you enjoyed your stay with us. Your feedback on Sarah and Gifty will be shared with the entire team. We look forward to seeing you again soon.

4/10 – Matig

Evelyn

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The lobby and pool area are absolutely beautiful. There are many beautiful sculptures. It was extremely disappointed with the staff. When I went to the bar to order a drink I was completely ignored by the bartender. When I was sitting in a smoking area which I've been told was a smoking area for two days another employee came up and told me it was not a smoking area. The absolute worst time however was you have to use your key card to get to the floor of your room. I have two ribs tendons and shoulder reconstruction surgery which was part of the reason why we wanted to stay at the Holiday Inn before proceeding home to a craw. The key card does not work in the elevator and as the results at one point I had to walk down seven flights of stairs. This was extremely painful and I was in tears when I reach the bottom. I waited a few moments collected myself and then went up to the front desk and ask to speak privately with a manager as I did not want others to be privy to the conversation for the sake of the Holiday Inn. I was told repeatedly that he was sorry for the incident however no recourse or compensation was ever offered. It was clear that this was not a large concern for them however it is for me and my surgeon and it was unfortunate and I am in pain now still three days later while on vacation. I'm very disappointed that nothing was done and that the apologies given were so Hollow.
1 nacht verbleven in december 2021
Reactie van Bassem T op 18 jan 2022
Good day Thank you for sharing your experience with us. We are very sorry we did not meet your expectations and you were disappointed for not getting compensated when your key card did not work. We wish you a speedy recovery. I will personally look into this.

8/10 – Goed

Johann

Positief: Netheid, personeel en service en voorzieningen
It's not bad. But there are room for improvement. They enforce wearing masks in dining room, but just to go and touch all cutlery with no gloves. So what's the purpose of this. In rooms they can at least have floor mats Infront of bed. Also no slippers is available.
2 nachten verbleven in december 2021
Reactie van Bassem T op 18 jan 2022
Good day Thank you for your feedback. We will take your feedback and see how we can improve.

8/10 – Goed

Laura L

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The food was very good, the room were clean and comfortable, the hotel is conveniently located close to the shopping mall and airport. During my stay, there were problems receiving cable TV programs. A nice amenity to add would be a microwave in the room.
7 nachten verbleven in november 2021
Reactie van Bassem T op 29 nov 2021
Good day Thank you very much for your review. We do apologize for the challenges we were having on our TV system during your stay. We look forward to seeing you again in the future.

10/10 – Uitstekend

james

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
The driver, King David, was awesome!
1 nacht verbleven in oktober 2021
Reactie van Bassem T op 1 nov 2021
Good day It was a pleasure having you as our guest. Many thanks for your feedback. We look forward to seeing you again soon

10/10 – Uitstekend

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2021
Reactie van Bassem T op 30 okt 2021
Good day Thank you very much for staying with us. We are delighted you enjoyed your stay and we are looking forward to seeing you again soon.

10/10 – Uitstekend

james

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Solid!
I had only good experiences there.
1 nacht verbleven in oktober 2021
Reactie van Bassem T op 29 okt 2021
Good day Thank you very much for your review We are very happy to have met your expectations We look forward to seeing you again soon

10/10 – Uitstekend

Emmanuel

1 nacht verbleven in oktober 2021

10/10 – Uitstekend

adwoa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
lovely stay
was convinient , airport pick up was excellent and hotel really updated nicely
2 nachten verbleven in september 2021
Reactie van Bassem T op 19 okt 2021
Good day Many thanks for staying with us and for reviewing our hotel. We are very happy we met your expectations and we look forward to seeing you again soon.

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was all good, friendly and helpful staff starting with the shuttle service from the airport down to the cleaning services. Overall very good experience.
1 nacht verbleven in oktober 2021
Reactie van Bassem T op 5 okt 2021
Good day Thank you for staying with us. We are very happy you enjoyed your stay with us. We look forward to welcoming you again soon.

10/10 – Uitstekend

Bright

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic
1 nacht verbleven in september 2021
Reactie van Bassem T op 16 sep 2021
Good day It was a pleasure to have you as our guest, thank you so much for taking time to review our hotel. We look forward to seeing you again.

10/10 – Uitstekend

EHAB

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Next to the airport , and marina Mall.
5 nachten verbleven in september 2021
Reactie van Bassem T op 12 sep 2021
Good day Thanks a lot for taking time to review our hotel. We are very pleased you enjoyed your stay with us. We look forward to welcoming you again soon

2/10 – Ontzettend slecht

Joana

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was very deceiving. The lobby was so nice while the rooms were terrible. The elevators are very small. The hallways and rooms had a bad odor and overall the rooms were just bad.
1 nacht verbleven in augustus 2021
Reactie van Bassem T op 26 aug 2021
Hello Joana We are sorry for the experience you had with us. We have taking your feedback and we will look at the issues that you mentioned.

10/10 – Uitstekend

Betty

1 nacht verbleven in augustus 2021

10/10 – Uitstekend

Ebo

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place and close to the airport
1 nacht verbleven in juli 2021
Reactie van Bassem T op 30 jul 2021
Good day thank you for your feedback, we are glad you had a good stay with us

10/10 – Uitstekend

Gregory

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2021
Reactie van Bassem T op 9 jul 2021
Good day Thank you very much for your feedback. We are glad you enjoyed your stay with us and look forward to seeing you again soon

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in juni 2021
Reactie van Bassem T op 19 jul 2021
Good day, thank you very much for your feedback. We are happy you enjoyed your stay with us and we look forward to seeing you again the the future.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast is pretty good! No fruit juice like orange juice is not available!
2 nachten verbleven in juni 2021
Reactie van Bassem T op 5 jul 2021
Thank you for your feedback, we appreciate your comment. We do apologies for not making it clear to you that we do have juices but we serve from the bar as part of the breakfast buffet and it s not displayed in a dispenser at the buffet as it was pre-covid. We will correct that with the team so they ask all our guests if they need any juices we have on offer for the day.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Facilities descent, pick up from airport was terrible, kept waiting for 2 hours at airport.
1 nacht verbleven in juni 2021
Reactie van Bassem T op 1 jul 2021
Thank you for sharing your experience with us. We are sorry for delaying your pick up, we will work on our response time so it does not happen again.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sarah and John were excellent staffs. Very cordially and professional
3 nachten verbleven in juni 2021
Reactie van Gifty op 22 jun 2021
Thank you for the positive feedback. We are happy you enjoyed your stay with us. We look forward to having you again soon Best regards

8/10 – Goed

Kelvin

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2021
Reactie van Bassem T op 21 jun 2021
Good day, many thanks for taking time to review our hotel. We are happy you enjoyed your stay.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was run down and requires some major updated remodification.
4 nachten verbleven in juni 2021
Reactie van Bassem T op 14 jun 2021
Good day, thank you for your review. We do apologize for your experience and we appreciate your feedback as well.