Dear Guest, Namaskar !! I would like to take this opportunity to thank you for sharing your feedback. We sincerely apologize for any dissonance faced and request you to kindly elaborate on the dissonances faced in order to enable us to address the areas of concern. We value your patronage and look forward to your continued support. Your sincerely,

Dear Guest,Namaste!Thank you for choosing to stay at ITC Mughal, Agra.We have taken cognizance of your concerns and sincerely apologize for the inconvenience caused. You have my assurance that this shall definitely be addressed.Please be assured that your refund has been initiated and this should take around 7 working days to reflect in your account.We value your patronage and look forward to serve your better in future.Responsibly yours,

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We value your patronage and look forward to your continued support.Responsibly yours,

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. We are truly gratified by your generous compliments as it motivates us to strive for greater heights of perfection.The team values your patronage and we look forward to your continued support.Responsibly yours,

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services We value your patronage and look forward to your continued support.Responsibly yours,

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services We value your patronage and look forward to your continued support.Responsibly yours,

Dear Guest,Namaste!At the outset, I wish to thank you for choosing to stay at ITC Mughal and for sharing your valuable feedback.On behalf of my team, do accept our sincere apologies on the inconvenience due to lack of attention by the service associates in the restaurant. You have my assurance that necessary action has been initiated to ensure this does not reoccur. Constructive feedback from discerning guests, are a source of immense help in not only maintaining but also for improving our standards as well as synergize the processes to the levels expected of us.We do hope you will not let this mar your impression of our standards and allow us another opportunity to serve you better in future.Responsibly yours,

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is heartening to know that the services rendered met your expectations.The team values your patronage and we look forward to your continued support.Responsibly yours,

Dear Guest,Namaste!Thank you for choosing to stay at ITC Mughal.We value your patronage and look forward to your continued support.Responsibly yours,

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We value your patronage and look forward to your continued support.Responsibly yours,

Dear Guest,Namaste!Thank you for choosing to stay at ITC Mughal.We value your patronage and look forward to your continued support.Responsibly yours,

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.Responsibly yours,

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.Your feedback regarding regarding sleep affected due to soft pillows is acknowledged and sincerely regret the inconvenience caused. However, we would like to mention that preference of pillows are provided on request.We value your patronage and we look forward to your continued support.Responsibly yours,

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.Your appreciation has been conveyed to the team and I am sure that yoru recommendation will go a long way in encouraging them.We value your patronage and we look forward to your continued support.Responsibly yours,

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.Your appreciation has been conveyed to the team and I am sure that yoru recommendation will go a long way in encouraging them.We value your patronage and look forward to your continued support.Responsibly yours,

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. The team values your patronage and we look forward to your continued support.Responsibly yours,

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We value your patronage and look forward to your continued support.Responsibly yours,

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.The team values your patronage and we look forward to your continued support.Responsibly yours,

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. Your appreciation has been conveyed to the team and I am sure that your recommendation will go a long way in encouraging them. We value your patronage and look forward to your continued support.Responsibly yours,

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We value your patronage and look forward to your continued support.Responsibly yours,

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. The team values your patronage and we look forward to your continued support.Responsibly yours,

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. We are truly gratified by your generous compliments as it motivates us to strive for greater heights of perfection.Your appreciation has been conveyed to the team and I am sure that your recommendation will go a long way in encouraging them. The team values your patronage and we look forward to your continued support.Responsibly yours,

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.Your appreciation has been conveyed to the team and I am sure that yoru recommendation will go a long way in encouraging them.We value your patronage and look forward to your continued support.Responsibly yours,

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. We are truly gratified by your generous compliments as it motivates us to strive for greater heights of perfection.Your appreciation has been conveyed to the team and I am sure that your recommendation will go a long way in encouraging them. The team values your patronage and we look forward to your continued support.Responsibly yours,

Dear Guest,Namaste!Thank you for taking out the time to share your experience at ITC Mughal.Responsibly yours,

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. The team values your patronage and we look forward to your continued support.Responsibly yours,

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. The team values your patronage and we look forward to your continued support.Responsibly yours,

Dear Guest,Namaste!Thank you for taking out the time to share your experience at ITC Mughal. Your appreciation has been conveyed to James and he would be delighted to see your compliments.We value your patronage and look forward to your continued support.Responsibly yours,

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We have taken cognizance of your concerns and sincerely apologize for the inconvenience caused.May we request you to share details with us directly via email, so as to enable us to address your concerns.We sincerely hope that you will not let this mar your impression of our standards and allow us another opportunity to regain your confidence in ITC Mughal.We value your patronage and look forward to your continued support.

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We have taken cognizance of your concerns regarding the food and sincerely apologize for any inconvenience caused. You have my assurance that the same shall definitely be reviewed.We sincerely hope that you will provide us with another opportunity to restore your confidence.The team values your patronage and we look forward to your continued support.Responsibly yours,

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We have taken cognizance of your concerns regarding freshen up of the decor and would like to assure you that the same shall definitely be reviewed to enhance our services.Your appreciation has been conveyed to the team.We value your patronage and look forward to your continued support.Responsibly yours,

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.Your appreciation has been conveyed to the team.We value your patronage and look forward to your continued support.Responsibly yours,

Dear Guest,Namaste!Thank you for taking out the time to share your experience at ITC Mughal.Responsibly yours,

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.Please accept my sincere apologies for any inconvenience casused. May we request you to share details with us directly via email, so as to enable us to enhance our services.We value your patronage and await your response.Responsibly yours,

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. We are truly gratified by your generous compliments as it motivates us to strive for greater heights of perfection.Your appreciation has been conveyed to the team and I am sure that your recommendation will go a long way in encouraging them. The team values your patronage and we look forward to your continued support.Responsibly yours,

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We have taken cognizance of your ratings which represent an unsavory experience and sincerely apologize for the inconvenience caused. May we request you to please share details with us directly so as to enable us to address your concerns.The team values your patronage and we look forward to serve you better in future.Responsibly yours,

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.Your concerns are well acknowledged and without meaning to offer any excuses, sincerely apologize for the inconvenience caused. You have my assurance of necessary action initiated to improve our services.We sincerely hope you will treat this in isolation, not a reflection of our usual service standards and provide us with another opportunity to regain your confidence.The team values your patronage and we look forward to serve you better in future.Responsibly Yours,

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations.We value your patronage and look forward to your continued support.Responsibly yours,

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. However, we have also taken cognizance of your concern regarding disturbance due to late evening movement in the hallway of children from other guest rooms and sincerely apologize for the inconvenience caused. Please be assured that the same shall definitely be reviewed during rooms allocation in future.The team values your patronage and we look forward to your continued support.Responsibly yours,

Dear Guest,Namaste!Thank you for taking out the time to share your experience at ITC Mughal.Responsibly yours,

Dear Guest,Namaste!Thank you for choosing to stay at ITC Mughal and for sharing your valuable feedback.Your concerns are acknowledged and without meaning to offer any excuses, sincerely apologize for the inconvenience faced. You have my assurance that the same shall definitely be reviewed.We sincerely hope you will provide us with another opportunity to restore your confidence in ITC Mughal.With regard to the F&B prices we would like to assure you that the prices are in line with other competitive hotels in the city.We value your patronage and look forward to your continued support.Responsibly Yours,

Dear Guest,Namaste!Thank you for choosing to stay at ITC Mughal and for sharing your valuable feedback.Your concerns are acknowledged and without meaning to offer any excuses, sincerely apologize for the inconvenience faced. You have my assurance that the same shall definitely be reviewed.We sincerely hope you will provide us with another opportunity to restore your confidence in ITC Mughal.We value your patronage and look forward to serve you better in future.Responsibly Yours,

Dear Guest,Namaste!Thank you for taking out the time to share your feedback with us. We value your patronage and look forward to welcoming you back again at ITC Mughal.Responsibly yours,

Dear Guest,Namaste!Thank you for choosing to stay at ITC Mughal.We have taken cognizance of your ratings which represents an unsavory experience and sincerely apologize for the inconvenience caused.May we request you to share details with us directly or vis email on the areas which need attention, so as to enable us to enhance our services.We value your patronage and await your response.Responsibly yours,

Dear Guest,Namaste!Thank you for choosing ITC Mughal. We have taken cognizance of your ratings which represents an unsavory experience and sincerely apologize for the inconvenience caused. May we request you to please share details via email on the areas which need attention, so as to enable us to enhance our services.We value your patronage and look forward to hear from you.Responsibly yours,

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. Your suggestion for an elevator has been noted and would like to assure you that there is elevator access from the lobby level to the restaurants. Elevator access to rooms was not considered as ours is not a high rise building and the rooms are spread across the property. However, shall definitely be reviewed during future renovations. We value your patronage and look forward to your continued support.Responsibly yours,

Dear Guest,Namaste!Thank you for choosing to stay at ITC Mughal and for sharing your valuable feedback.Your concerns regarding the property being dated and you have my assurance that the rooms are undergoing upradation and the building facade is planned to be addressed in a phased manner.We value your patronage and look forward to your continued support.Responsibly Yours,

Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. We value your patronage and look forward to your continued support.Responsibly yours,