Dear Lorelle, Firstly, please allow us to thank you for your preference for our hotel.We sincerely apologize for the inconvenience and frustration you experienced during check-in. It's certainly not the standard of service we aim to provide.We are deeply sorry for the delay in checking you into your room and for any discrepancies in the pricing and reservation process. Rest assured, we will investigate these issues thoroughly with our front desk team to prevent such occurrences in the future.Your feedback is invaluable to us as it helps us improve our services. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.Warm regards,

Estimado Jonathan, Gracias por su preferencia y por tomarse el tiempo de compartir con nosotros sus comentarios. Lamentamos los inconvenientes que tuvo con el mantenimiento, la falta de blancos, los tiempos de espera en restaurantes y el servicio recibido por parte de nuestro personal. Por favor acepte nuestras disculpas por las situaciones durante la estadía, tenga por seguro que sus comentarios son fundamentales para poder realizar las mejoras necesarias y brindar un mejor servicio.Esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro para disfrutar de los cambios que estamos implementando.Saludos cordiales,

Dear Arnold,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.Best regards,

Dear Lucie,Thank you for taking the time to share your feedback regarding your recent stay at our resort. Indeed, Cozumel and Tulum are distinct locations, separated not only by the sea but also by a considerable distance that requires multiple modes of transportation. We realize that coordinating these transfers can be complex and sometimes stressful, especially after a long flight.We empathize deeply with the inconvenience you faced due to these logistical requirements and the additional costs incurred. Your experience has highlighted important areas where clearer communication could assist our guests in planning their travel more efficiently. While we understand that this aspect of your journey was managed by an external provider, we sincerely empathize with the inconvenience and the unexpected costs you incurred.It is pleasing to hear that you found our resort and beach to be beautiful and clean, although we acknowledge your dining experience did not meet your expectations. We strive to provide a variety of culinary options and regret the service speed and quality at one of our restaurants.Additionally, we are genuinely sorry to hear that your interactions with our staff were not as welcoming as we aim for them to be. Creating a warm and friendly environment is crucial to us, and your comments will be shared with our team for improvement.Thank you again for your candid feedback, and we hope to have the opportunity to better serve you in the future, ensuring a seamless and enjoyable experience from start to finish.

Dear Cora,Thank you for sharing your detailed feedback with us. We are pleased to hear that you enjoyed the views and the seasoned food during your stay. However, we regret to hear about the inconveniences you experienced, including the initial state of your room and the challenges with our staff at the front desk. It is our priority to ensure that all guest rooms are in excellent condition upon arrival, and we apologize that this was not the case for you. We also understand your concerns regarding the adult-only designation and the presence of wildlife on the property. We strive to maintain accurate descriptions for our guests and to manage local wildlife responsibly. Your comments are invaluable and have been forwarded to the relevant departments to address these issues and to prevent such situations in the future. Thank you for choosing to stay with us for your anniversary trip, and we hope to have the opportunity to better serve you in the future.

Estimada Ana,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.

Estimada Paola,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.

Dear John,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.

Dear Tamise,Thank you for your kind words, we're delighted to hear you had a wonderful experience with us. It is a pleasure that you have been able to enjoy our wide variety of restaurants, which are internationally recognized, as well as entertainment, facilities in general, and the service provided by our excellent team. Our main objective is to make our guests feel at home in the Mexican paradise.We look forward to welcoming you back soon for another enjoyable stay. Thank you for choosing our hotel.

Estimada Eunice,Nos complace mucho saber que disfrutó de la hermosa vista al mar y que la atención recibida por parte de nuestro personal fue de su agrado. Es gratificante también escuchar que encontró todo muy limpio. En nuestro hotel, nos esforzamos por ofrecer un servicio de alta calidad y una estancia placentera para cada uno de nuestros huéspedes. Agradecemos su recomendación y esperamos tener el honor de recibirlo nuevamente muy pronto. Gracias por compartir su experiencia positiva.

Dear Corey,Thank you for your feedback and for giving us a high rating despite the concerns you mentioned. We understand that encountering wildlife, such as raccoons and coatimundis, can be unexpected. While these animals are native to the area and often seen as part of the local wildlife, we strive to manage their presence carefully to ensure the comfort and safety of all our guests.We are continuously working on improving our management practices to reduce any inconvenience to our guests while coexisting with the natural environment surrounding our property.Thank you once again for choosing our hotel, and we look forward to the opportunity to welcome you back.

Dear Tyler,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.

Dear Francisco, First and foremost, we would like to thank you for choosing us as hosts for your stay here in Cancún. It is gratifying for us to receive positive comments from our guests and to know that you enjoyed about the privacy, amenities and services that we offer, your comfort is our main goal.It was a pleasure to have you as our guest and we hope you can visit us again soon.Kind regards,

Estimada Noemi,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Dear Fantay,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.Best regards,

Estimada Yajaira,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Estimado Enrique, Primero que nada, permítanos agradecerle por tomarse el tiempo de escribir su experiencia sobre nuestro hotel.Lamentamos los inconvenientes que tuvo en la habitación, le ofrecemos una disculpa por el servicio que recibió durante la estadía y que no hayamos cumplido con sus expectativas, estaremos trabajando en los detalles que comenta y así podamos cambiar la perspectiva de nuestro servicio.Una vez más le ofrecemos una sincera disculpa y esperamos que nos pueda dar otra oportunidad de darle la bienvenida en el futuro y que de esta manera logremos cambiar la percepción que tiene sobre nuestro servicio. Cordialmente,

Estimado Osvaldo, Nos alegra saber que su estancia le motivó a compartir su experiencia sobre sus recientes vacaciones en nuestro hotel.Estamos encantados de que haya vivido una buena experiencia con nosotros y que haya podido disfrutar de nuestros restaurantes, así como, instalaciones en general y el servicio por parte de nuestro equipo de trabajo.Esperamos que nos brinde el honor de servirle nuevamente.Saludos cordiales,

Estimada Graciela,Muchas gracias por tomarse el tiempo de compartir comentarios sobre nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Esperamos tener el honor de recibirle nuevamente en su próxima visita a Cancún. Saludos cordiales,

Estimado Hector, Nos complace saber que su reciente estancia con nosotros ha llenado sus expectativas.Nos alegra saber que pudo disfrutar de nuestra gran variedad de opciones gastronómicas en nuestros restaurantes.Agradecemos su preferencia y esperamos que nos elija la próxima vez que visite el Caribe Mexicano.Cordialmente,

Dear Brittany, We are pleased your stay with us has motivated you to share such a great review about our hotel.We are completely honoured to make your visit so pleasant, after reading your review, it is a pleasure to know that we met your expectations, that you enjoyed our excellent service and facilities within the hotel.It was a pleasure to have you as our guest and we hope you can visit us again soon.Kind regards,

Dear Maria, Thank you very much for sharing your comments about your stay at our hotel by this means.We are glad to know that you received a good service from our staff and they made your vacation a memorable time. On the other hand we will work on the renovations to meet all your expectations.We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing.Kind regards,

Dear Cecilia,Thank you very much for taking the time to share a review of our hotel, it is very important for us to know the opinion of our guests.We look forward to receiving you again on your next visit to Cancun.

Dear Bryan,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear Patrick,Thank you for your kind comments.We are pleased to hear that you enjoyed aspects of your experience, such as the beautiful beach, good buffet offerings, and friendly staff. Your detailed comments are invaluable to us as they help us understand areas where we can improve.We apologize for any inconvenience caused by the limitations in restaurant options, portion sizes and drinks, we will work on expanding our offerings to include more variety and healthier choices as per your suggestions.We appreciate your patronage and hope to welcome you back in the future to provide you with an even better experience.Best regards,

Estimado Agustín, Permítanos agradecerle por tomarse el tiempo de escribir su experiencia en nuestro hotel.Agradecemos que nos haga saber nuestras áreas de mejora ya que podremos trabajar en ello y así brindar un mejor servicio.Esperamos poder servirle pronto nuevamente.Saludos cordiales,

Dear Adrian,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.

Estimada Marina, Gracias por su preferencia y por tomarse el tiempo de compartir con nosotros sus comentarios. Lamentamos profundamente escuchar que su experiencia no estuvo a la altura de sus expectativas, y nos disculpamos por los inconvenientes que experimentó con nuestras instalaciones y servicios.Lamentamos también los problemas que experimentó con el funcionamiento del clima en su habitación. Entendemos lo importante que es mantener una temperatura confortable durante su estancia, y lamentamos cualquier inconveniente que esto haya causado. Nos comprometemos a investigar este problema y a tomar medidas correctivas para evitar que vuelva a ocurrir en el futuro.Esperamos tener la oportunidad de recibirlo nuevamente en el futuro para brindarle una experiencia más placentera.Saludos cordiales,

Estimada Diana, Antes que nada muchas gracias por sus comentarios, nos complace saber que ha disfrutado de sus vacaciones en nuestro resort.Estamos contentos en saber que ha disfrutado de la propiedad, los alimentos, la cómoda habitación y la variedad gastronómica.Valoramos mucho que nos recomiende y esperamos poder recibirle pronto nuevamente.Saludos cordiales,

Estimado Roberto, Primero que nada, permítanos agradecerle por tomarse el tiempo de escribir su experiencia en nuestro hotel. Nos apena mucho saber que la experiencia no cumplió con sus expectativas, Por favor acepte nuestras más sinceras disculpas por los inconvenientes que tuvo con la habitación e instalaciones en general, Tenga por seguro que sus comentarios serán compartidos de inmediato con los departamentos correspondientes y puedan trabajar en el mantenimiento y así evitar futuras quejas. Esperamos tener el honor de recibirle nuevamente y cambiar su percepción de nuestro servicio.Saludos cordiales,

Estimado Victor,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Estimada Soraya, Muchas gracias por sus amables comentarios.Nos complace saber que ha tenido una buena experiencia en nuestras instalaciones y disfrutó de la hermosa playa, el área de playa y el ambiente que nuestros colaboradores brindan a los huéspedes.Estamos complacidos de saber que disfrutó su estadía y valoramos mucho que nos recomiende.Cordialmente,

Dear Shelly,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear Susan,Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed your time at our property and that you found it to be nice and relaxing.We are glad to hear that you appreciated the efforts of our staff and the dining options available during your stay. However, we apologize for any inconvenience caused by the lack of vegetarian options. We will certainly take this into consideration as we continue to improve and expand our menu offerings to cater to all dietary preferences.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another wonderful time in the future.Warm regards,

Estimado Guillermo, Nos complace saber que su reciente estancia con nosotros ha llenado sus expectativas.Nos hace muy felices saber que tuvo la oportunidad de disfrutar de la hermosa playa, somos muy afortunados en contar con una de las mejores de la ciudad, así mismo contamos con un staff que se dedica diariamente a limpiarla y mantenerla presentable para la comodidad de nuestros huéspedes.Estamos complacidos de saber que disfrutó su estadía y valoramos mucho que nos recomiende.Cordialmente,

Dear Alonso, Thank you very much for sharing your comments about your stay at our hotel.We are glad to know that you took advantage for the great location. On the other hand, we regret the maintenance inconveniences you encountered during your stay, we will share your comments with the maintenance department and they can work on the details as soon as possible and change your perception about our service.We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementingKind regards,

Dear Fallon, Firstly, please allow us to thank you for your preference for our hotel.We regret that the dining experience did not meet your expectations and that you found the lack of variety and the quality of the food to be disappointing. We apologize for any shortcomings in this regard. Rest assured, we will review your feedback with our culinary team to make necessary improvements.We are also sorry to hear about the issues you encountered with the shower in your room. Please accept our apologies for any inconvenience this may have caused. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Kind regards,

Dear Shari,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear Manuel, First and foremost, we would like to thank you for choosing us as hosts for your stay.We are delighted to hear that you enjoyed the beach and that you appreciated the food and the service provided by our team.we apologize for the odor issue you encountered in your room. Our team works hard to maintain high standards of cleanliness and comfort, and we regret that we did not meet your expectations in this regard. We will address this issue with our housekeeping staff to prevent recurrence in the future.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Kind regards,

Estimado Luis,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Dear Brooklyn, We are flattered to know that your stay with us has motivated you to share such a great review about our hotel.We are glad to know that you were able to enjoy our wide variety of gastronomic options in our specialty restaurants and the excellent service from our staff. We hope to have the honor of welcoming you once again in the future.Best regards,

Dear Todor, We sincerely appreciate your feedback regarding your recent stay at our hotel. We regret to hear that you have experienced some disappointments during your time with us.Regarding the room cleaning service, we apologize for any confusion or lack of clarity regarding this service. We strive to provide clear and comprehensive information about our services to our guests, and will take steps to improve communication about how to request and receive room cleaning service.We sincerely appreciate your time and look forward to the opportunity to welcome you back in the future to provide an enhanced experience.Sincerely,

Dear Autumn, Firstly, please allow us to thank you for your preference for our hotel.We are glad that you could enjoy the gastronomic vareity and the beautiful beach. On the other hand, we appreciate your comments about the areac that we can improve.We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing.Kind regards,

Estimada Carla,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Dear Jackie,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Estimada Victoria, Nos alegra saber que su estancia le motivó a compartir su experiencia sobre sus recientes vacaciones en nuestro hotel.Estamos contentos en saber que pudo encontrar espacios para poder relajarse durante sus vacaciones.Estamos complacidos de saber que disfrutó su estadía y valoramos mucho que nos recomiende.Saludos cordiales,

Dear Jackie, It gives us great pleasure to know that you enjoyed your stay with us.We appreciate the special mention you make to our colleague Sergio, no doubt he will be very pleased to read your kind comments.We hope to have the honor of welcoming you once again in the future.Warm regards,

Estimado Yair, Gracias por elegir nuestro hotel para disfrutar de sus vacaciones.Es muy importante hacerle saber que cada vez que tenga un inconveniente es necesario informar a nuestro departamento de atención al huésped para hacer un seguimiento de su caso a la brevedad posible. Agradecemos su preferencia y esperamos que nos elija la próxima vez que visite el Caribe Mexicano.Saludos cordiales,

Estimada Karla, Muchas gracias por tomarse el tiempo de compartir comentarios sobre nuestro resortNos hace muy felices que haya tenido la oportunidad de disfrutar de nuestra hermosa piscina. Contamos con un personal que se dedica diariamente a limpiarla y mantenerla presentable para la comodidad de nuestros huéspedes.Esperamos tener el honor de recibirle nuevamente en su próxima visita a Cancún. Saludos cordiales,