Dear Johann,Thank you for taking the time to rate Justiniano Dleuxe Resort.Looking forward to meeting you again on your next visit to Alanya.Best Regards,

Mehmet Bey İyi Günler!Otelimiz hakkındaki harika yorumunuz için çok teşekkür ederiz. Nazik sözleriniz ve takdiriniz için çok minnettarız. Sizi otelimizde tekrar görmeyi içtenlikle umuyoruz! Saygılarımızla,

Dear Abimbola,Thank you for your kind review. It is sad that the recent stay did nit match your expectations. We would be happy if you find out a chance to share more details.Best Regards

Dear Abimbola,Thank you for your kind review. We would be happy to see you again among the Justiniano Hotels guests. Best Regards

Dear Abimbola,Thank you for your kind review. We would be happy to see you again among the Justiniano Hotels guests. Best Regards

Dear Matthieu,Thank you for choosing Justiniano Deluxe Resort and for your high score.As more and more English-speaking guests are arriving every day, we are planning a large increase in the number of staff who speak English. This way, we can make your stay even more comfortable.Looking forward to seeing you again at the hotel.Best Regards,

Dear Kadir,thank you for sharing your valuable experience.It is very sad that your recent stay didn't match your expectation.In would be very helpful, if you share more detailed review.Best Regards,

Dear Bayram,Thank you for your feedback,The opinion of guests is very important to us. For this reason, we would be extremely grateful if you could leave a more detailed comment.Best Regards,

Dear Rüstem !Thank you for taking the time to review the Justiniano Deluxe Resort.It is very important to know that your stay left a pleasant impression.We look forward to welcoming you here, in Justiniano Deluxe Resort, again on your next visit to Alanya.Best Regards,

Dear Baris,Thank you for sharing your opinion.We are happy to know that you were satisfied with your recent stay in Justiniano Deluxe Resort and looking forward to welcoming you here again.Best Regards,

Dear Metin,Thank you for choosing Justiniano Deluxe Resort and for your review!It is a pleasure and privilege to know that your stay was pleasant.We are looking forward to welcoming you again on your next visit to Alanya.Best Regards,

Dear Ferhad,We do really appreciate the time you've spent to share your feedback.The positive impression of the guests is the main aim of every staff member.Looking forward to welcoming you again on your next visit to Alanya.Best Regards,

Dear Jason,First, let us thank you for the review!We are very saddened by the fact that your stay did not meet your expectations.On this occasion, we would like to make some clarifications:— The main aim of the hotel is to create comfort for our guests. That's why you were upgraded from a standard to a family room. However, we never prevent the will of our guests, and they are free to prolong or shorten their stay.— The hotel is located in the countryside. For this reason, the rooms are constantly treated with insecticides. We do not deny, sometimes ants appear in the rooms. The reason is that in spite of the ban, guests bring food into the rooms. In this case, the staff should be asked to treat the room.— The bar is replenished only in summer, in winter it is not refilled. We politely would like to remind you that after contacting the employees you were refilled with a mini bar, free Wi-Fi access and sent fruit to your room.— The staff speak enough English to perform their duties. The reception is staffed by people who have been trained abroad and speak English at an advanced level.Based on the review that your partner left on another resource, we concluded that you have previously stayed in hotels that are at least 2 times more expensive than Justiniano Deluxe Resort. Category of hotels even within the same type are different—from economy to luxury. This is clearly reflected in the pricing policy of the hotel. The services provided by Justiniano Deluxe Resort are fully in line with its price category.We apologize to you again for any inconvenience caused.Kind Regards,

Dear Baris!Let us thank you for the time you've spent to share your experience.We are looking forward to seeing you among our guests again on your next visit to Alanya.Best Regards,

Dear Cihangir,Thank you for your review!We appreciate hearing that you were happy with your recent stay at the Justiniano Deluxe Resort, and will be pleased to see you among our guests again.Best Regards,

Dear Guest,Appreciate the review.Thank you for noticing the hotel rooms and the work of the staff.We are sorry that the stay at the hotel did not meet all of your expectations.However, we feel it is necessary to note:- The food at the hotel is consistent with the winter concept.- The architecture of the hotel is related to the landscape on which it is located. For this reason, on the entrance side the lobby is on the first floor and on the territory side on the 3rd floor. If the guests for some reason do not fit the room, they can always apply to the reception. Our staff will do everything possible to make your stay as comfortable as possible. Sound insulation meets standards and safety regulations in case of fire or earthquake.- The canapés in the corridors are arranged for the comfort of the guests. We admit that it is difficult for us to comment on this point, because the review was left anonymously, and we have no way to determine your period of stay and check the cameras and security reports.- The hotel offers soft animation in winter which is constantly changing (live music, karaoke, movies, etc.) Information about upcoming activities are posted on the info desks. In spite of some comments, we sincerely hope to see you again among the hotel guests and provide a real level of hospitality and service.Best Regards,

Dear Nikolay!Thank you for taking the time to share your opinion.Each review is used by us to continually improve the quality of our service.Taking the opportunity, let us note kindly, there are many hotels on the Antalya Coast, which guests choose according to their budget and preferences.The food and beverages are completely matching the price and the winter concept of the hotel. Moreover, great attention is paid to the quality of meal.We thank you again for choosing Justiniano Deluxe Resort and hope to see you among our guests soon for another visit.Best Regards,

Değerli Misafirimiz, Justiniano Hotels'i tercih ettiğiniz ve zaman ayırıp deneyiminizi paylaştığınız için teşekkür ederiz. Her konuğun görüşü, hizmet kalitemizi sürekli iyileştirmekte ve bu sebeple değerlendirmeniz bizim için önemlidir. Bir sonraki Antalya ziyaretinizde sizleri misafirlerimiz arasında görmekten mutluluk duyarız. Saygılarımızla,

Dear Luise, Thank you very much for taking the time to share your experience regarding your recent stay at Justiniano Deluxe Resort. Every feedback is extremely important to us for continuously improving service. Your review will be submitted to executives, who will take the appropriate action. Best Regards,