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Beoordelingen van Kaila Beach Hotel - All Inclusive

5 out of 5
Kaila Beach Hotel - All Inclusive
Göl mah. Atatürk cad. No:37, Alanya, Antalya

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 41 van 116 beoordelingen" "
Gastenscore: 8 - Goed. 33 van 116 beoordelingen" "
Gastenscore: 6 - Redelijk. 21 van 116 beoordelingen" "
Gastenscore: 4 - Matig. 9 van 116 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 116 beoordelingen" "

8,0/10

Netheid

7,6/10

Personeel en service

7,0/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

3 nachten verbleven in april 2019

6/10 – Redelijk

S, Gent

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Katya Hotel
Me and my girlfriend visited Katya Hotel last week. The hotel is near to the centre Alanya, what is an advantage. For 1euro per person you could reach the centre. The nightclubs are awesome! You've got to check Robin Hood and Havana club. The hotel offers good varieted food, you could eat all day. Kumpir and turkish pancakes at the beach and hamburgers and pizzas at the poolbar. Sadly we were the only belgian tourists. The rooms are very clean and of a 5 star quality, which is unlike to the rest of the hotel ( rather 3 or 4 star quality). All things together we had a nice time in the Katya hotel.

6/10 – Redelijk

Panida

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
location is good food is average wifi connection is weak beds are uncomfortable no sufficient parking place staff is polite and helpful
4 nachten verbleven in april 2024
Reactie van Hotel Management op 24 apr 2024
Dear Panida, we are sorry to know you are not fully satisfied with your experience in our hotel. You comments are importent to us. Thank you.

4/10 – Matig

Zhaoxia

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
Noise room. Food limited, need to pay 3 euro for fresh orange juice in breakfast buffet. Cheap quality of food. Staff training needed in this hotel. English language training needed in this hotel. Overall don't expect 5star. Customer paid 5 star price but on arrival it's 3 Star in this hotel in my options.
5 nachten verbleven in april 2024
Reactie van Hotel Managament op 18 apr 2024
We are sorry that you were not satisfied with your stay. Our hotel has a detailed all-inclusive beverage list. However, as in many hotels, freshly squeezed orange juice is chargeable. It is presented to your preference. Best Regards,

10/10 – Uitstekend

Özgür

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Otelde herşey elinizin altında olduğu için aşıri rahat oluyorsunuz temizlik personeli Güler yüzlü hergun uğrayıp odaya bakılıyor yemekler mükemmel sahile yakın olması büyük artı biz bayıldık☺️
4 nachten verbleven in oktober 2023

10/10 – Uitstekend

serap

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mükemmel görevli çalışanlar
6 nachten verbleven in oktober 2023
Reactie van Guest Relation Kaila Beach hotel op 31 okt 2023
Dear Guest,Thank you for your comments. We would be happy to see you again with us.Your Kaila Beach Hotel

10/10 – Uitstekend

Dennis

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in oktober 2023
Reactie van Guest Relation Kaila Beach Hotel op 31 okt 2023
Dear Guest,Thank you for your comments. We would be happy to see you again with us.Your Kaila Beach Hotel

6/10 – Redelijk

Bent

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Flot hotel, men dårlig komfort.
Hotellet er flot, men komforten erdårlig - sengen er hård som sten at ligge på. Betegnelsen “All Inclusive” bør ændres til : “All Inclusive Light”. Man kan vælge mellem 3 drinks, andre end dem skal der betales for. Strandbaren er ikke omfattet af All Inclusive - ligger man på, den overfyldte, strand, kan man ikke engang få en øl uden at skulle betale for den, det er for dårligt, og slet ikke samme standard som de omkringliggende hoteller, som vi også har prøvet, og syntes bedre om. Maden i buffeten er noget af det kedeligste jeg har oplevet. Hotellet bør Max have 3 stjerner, og ikke de 5 som de praler med.
12 nachten verbleven in september 2023
Reactie van Guest Relation Kaila Beach Hotel op 31 okt 2023
Kære gæst, Vi beklager, at du ikke var helt tilfreds med dit ophold på vores hotel. De nødvendige afdelinger vil blive hørt, og der vil blive gennemført undersøgelser med henblik på forbedring. Med venlig hilsen...

6/10 – Redelijk

Mert

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Guest Relation kaila Beach Hotel op 31 okt 2023
Değerli Misafirimiz, Konaklama sonrası yapmış olduğunuz puanla içi,n teşekkür ederiz. Saygılarımızla...

10/10 – Uitstekend

ADEM

2 nachten verbleven in september 2023
Reactie van otel yönetimi op 12 sep 2023
Merhaba Adem Bey,Otelimiz için yaptığınız olumlu değerlendirme için teşekkür ederiz.Bir sonraki tatilinizde yeniden görüşebilmek dileğiyle.

2/10 – Ontzettend slecht

Aysel

2 nachten verbleven in augustus 2023
Reactie van Kaila Beach hotel Önbüro Müdürü op 28 aug 2023
Değerli Misafirimiz, Konaklamanız süresince yaşadığınız sorunları misafir ilişkilerine iletmiş olmanızı diler, yaşamış olduğunuz olumsuzluklardan dolayı otelimiz adına üzgün olduğumuzu belirtmek isteriz. Saygılarımızla...

6/10 – Redelijk

Bülent

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Güzel bir otel ama çok çocuk vardı bu bizi rahatsız etti Havlular eski ve kirliydi Oda temizliği yeterli değildi
4 nachten verbleven in augustus 2023
Reactie van Otel Yönetimi op 19 aug 2023
Değerli Misafirimiz, Konaklama sürecinde yaşadığınız olumsuzluklar adına otelimiz adına özür diliyoruz. Gerekli departmanlar ile görüşülüp, iyileştirme adına çalışmalar yapılacaktır. Saygılarımızla...

2/10 – Ontzettend slecht

Samee

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
As soon as i walked into this hotel there was a lot of commotion between the staff and some customers, which told me that the staff must have a lot of attitude and when i was about to check into my room the staff was shouting at me and one of them even spat in my face and i was very cross about that, but that wasnt the only thing, when i checked into my room i went into the bathroom and there was human waste still in the toilet and as soon as i saw that i complained to the receptionist and they said just flush it. The facilities here r rubbish no personal space, food was trash and not much variety, worst of all they charged us extra for no apparent reason will definitely will not be recommending this hotel
8 nachten verbleven in augustus 2023
Reactie van Kaila Beach Hotel Management op 24 aug 2023
Dear Guest,Unfortunately, when we checked our records, it is not possible for us to accept the claims that you had stated as true. First of all, we would like to point out that you were provided with a free upgrade, and you had stayed in a Deluxe room with higher category room standards for your entire holiday. In addition, although the check-out time was 12.00 on the day of your departure, you had benefited from the facilities of our hotel until 23.30 at night, free of charge. As Kaila Beach Hotel, we do not charge you with these fees, as we attach importance to guest satisfaction. In addition, when we examine our camera records, it seems that you only have your own family of 7 people at the reception when you checked in. Altough we tried our best to host you in the best way that we can, your negative comment made us very disappointed.Best Regards...

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
10/10
Best hotel in Alanya i have ever stayed
4 nachten verbleven in juli 2023
Reactie van kaila beach op 12 aug 2023
Dear Guest,Thank you for your comments. We would be happy to see you again with us.Your Kaila Beach Hotel

10/10 – Uitstekend

Ali

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fiyat performans olarak çok iyi. Açıkçası Bölge otelleriyle ilgili Bugüne kadar ki deneyimlerim çok iyi değildi. Ancak çok olumlu izlenimlerle ayrılıyorum. Kesinlikle tavsiye ederim.
3 nachten verbleven in mei 2023
Reactie van Otel Yönetimi op 24 mei 2023
Merhaba Ali Bey,Otelimiz için yaptığınız olumlu değerlendirme için teşekkür ederiz.Bir sonraki tatilinizde yeniden görüşebilmek dileğiyle.

8/10 – Goed

kemal

2 nachten verbleven in mei 2023
Reactie van Otel Yönetimi op 24 mei 2023
Merhaba Kemal Bey,Otelimiz için yaptığınız olumlu değerlendirme için teşekkür ederiz.Bir sonraki tatilinizde yeniden görüşebilmek dileğiyle.

8/10 – Goed

Kjell

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Veldig hyggelig betjening men det skortet noe på å kommunisere på engelsk.
8 nachten verbleven in april 2023
Reactie van Kaila Beach op 21 apr 2023
Hej, tak for din kommentar for at give dig en bedre service. Vi vil med glæde byde dig velkommen igen.

6/10 – Redelijk

Abbas

1 nacht verbleven in maart 2023
Reactie van Front Office Manager op 4 apr 2023
Dear guest, We regret that you were not completely satisfied with your stay at our Hotel. Necessary departments will be consulted and studies will be carried out for improvement. Kind regards...

8/10 – Goed

MIRSADA

Reisde met een groep
Positief: Personeel en service, voorzieningen
underholdning ute- musikken var alt forhøy,
12 nachten verbleven in oktober 2022

4/10 – Matig

James

Reisde met een groep
Positief: Netheid
Negatief: Personeel en service, voorzieningen
As a group of 9 travelling together we always knew that there may be some kick back from staff, however, we tried to make everything as simple as possible - all ordering the same drink at every drinks order at the bar or planning ahead and notifying the staff if we planned to do certain activities. The bar staff complained about having to simply make drinks and always hounding us for tips because ‘there are so many of you’. We were in general made to feel as though we were an inconvenience to the bar staff, especially those around the pool. The food was another issue entirely, whilst they always had a vast selection to choose from, very little was palatable and most made a vast majority of our group physically unwell and we opted to eat out wherever possible. The pools and beach were pleasant and the slides good fun. The entertainment team, and especially ‘engine(apologies that is probably spelt incorrectly), were the most welcoming and helped us organise many evenings of entertainment. Overall I would say the hotel looks great and there are a few elements that are but these are so heavily let down by staff with bad attitudes and poor quality food, would I go again? No.
7 nachten verbleven in oktober 2022

10/10 – Uitstekend

SAULIUS

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in oktober 2022

8/10 – Goed

Aysha Siddiqua

7 nachten verbleven in oktober 2022

10/10 – Uitstekend

Nabiha

8 nachten verbleven in september 2022

10/10 – Uitstekend

Milad

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
4 nachten verbleven in september 2022
Reactie van Guest Relations Manager op 11 okt 2022
Thank you for your full point! Hope see you again.

8/10 – Goed

THILEEPAN

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in september 2022
Reactie van Guest Relations Manager op 10 okt 2022
Dear Guest,Thank you for evaluating our hotel,We will be happy to see you again in our hotel.

10/10 – Uitstekend

Sibihar

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
perfekt, würde immer wieder dort hin gehen
7 nachten verbleven in september 2022
Reactie van Guest Relations Manager op 9 okt 2022
Sehr geehrter Gast, vielen Dank, dass Sie sich für unser Hotel entschieden und uns bewertet haben. Wir würden uns sehr freuen, Sie wieder unter uns zu sehen. Grüße,

10/10 – Uitstekend

David

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in september 2022
Reactie van Guest Relations Manager op 23 sep 2022
Dear guest David,Thank you for your full point! Hope see you again...

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
9 nachten verbleven in september 2022
Reactie van Guest Relations Manager op 23 sep 2022
Dear Guest,Thank you for your full point! Hope see you again...

10/10 – Uitstekend

Ahmed

1 nacht verbleven in september 2022
Reactie van Guest Relations Manager op 5 sep 2022
Otelimizi değerlendirdiğiniz için teşekkür eder, sizleri tekrar aramızda görmekten sevinç duyarız.

8/10 – Goed

Velimir

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Okey
7 nachten verbleven in augustus 2022
Reactie van Guest Relations Manager op 5 sep 2022
Otelimizi değerlendirdiğiniz için teşekkür eder, sizleri tekrar ağarlamaktan mutluluk duyarız.

10/10 – Uitstekend

Muammed

3 nachten verbleven in juli 2022
Reactie van Kaila Hotel Management op 10 aug 2022
Thank you for your full point! Hope see you again...

8/10 – Goed

Geverifieerde reiziger

Positief: Staat van de accommodatie en faciliteiten
8 nachten verbleven in juli 2022
Reactie van Kaila Hotel Management op 10 aug 2022
We are happy to hear that ypu are satisfied. Best Regards,

2/10 – Ontzettend slecht

Alaa

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not clean Bad air condition Aggressive staff
3 nachten verbleven in juli 2022
Reactie van Guest Relations Manager op 27 jul 2022
Dear Guest, I wish you had conveyed the problems you experienced during your stay to the guest relations, we apologize on behalf of our hotel for the inconveniences you experienced. Necessary departments will be consulted and studies will be carried out for improvement. Kind regards

8/10 – Goed

ismail

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
..
3 gecelik kısa tatilimiz için genel izlenimimiz fena değil. Otel çalışanlarının -arada istisnalar var- ilgisi yaklaşımı güzeldi. Temizlik ve yemek konusunda problemle karşılaşmadık. Şehir içinde olmasının avantaj ve dezavantajları vardı elbette. Otelin otoparkı yetersiz olduğu için aracımı dışarı park etmek zorunda kaldım. Havuzları ve plajı yeterli. Genel anlamda dört dörtlük olmamakla birlikte çok yüksek, spesifik beklentileriniz yoksa memnun edecektir.
3 nachten verbleven in juli 2022
Reactie van Kaila Hotels Yönetimi op 18 jul 2022
Otelimiz hakkında yapmış olduğunuz olumlu değerlendirmeniz için teşekkür ederiz. Bir sonraki tatilinizde yeniden Kaila Beach Hotel'i tercih edeceğinizi umarız. Saygılarımızla,

6/10 – Redelijk

Metin

2 nachten verbleven in juli 2022
Reactie van GuestRelations Manager op 17 jul 2022
Merhaba değerli Misafirimiz, Değerlendirme için sizlere teşekkür ederiz ,Kaila Beach Hotel olarak sizleri tekrar ağırlamaktan mutluluk duyarız . En kısa zamanda görüşmek üzere saygılarımızla. Guest Relations Department

8/10 – Goed

Sinan

5 nachten verbleven in juli 2022
Reactie van Guest Relations Manager op 17 jul 2022
Merhaba değerli Misafirimiz Otelimizi değerlendirdiğiniz için sizlere teşekkür ederiz ,Kaila Beach Hotel olarak sizleri tekrar ağırlamaktan mutluluk duyarız . En kısa zamanda görüşmek üzere saygılarımızla. Guest Relations Dept.

6/10 – Redelijk

leyla ünal

2 nachten verbleven in juni 2022
Reactie van Guest Relations Manager op 5 jul 2022
sevgili misafirimiz Leyla Hanım, Bizimle konakladığınız ve değerlendirme yaptığınız için teşekkür ederiz. Saygılarımızla,

2/10 – Ontzettend slecht

Abdul

Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had 2 rooms for more than 10 days in this hotel. Very unfriendly staff. Waiters impolite and often fought with customers. The bed covering was a disgrace we had no choice but to go buy our own. For the first 7 days we had a safe with not charge on our return to the hotel from a short trip the receiptionist told us safe is 2 euros a day. I asked them why I was not charged the first time I stayed, I was accused of lying. I had to talk to the General Manager who was as unfriendly as the rest he was rude and said the same thing. Someone should teach these people manners and how to deal with customers. This is at best a 2 star I don't understand how it is claim to have 5 start rating.
7 nachten verbleven in juni 2022
Reactie van Front Office Team op 5 jul 2022
Dear Guest, I wish you had conveyed the problems you experienced during your stay to the guest relations, we apologize on behalf of our hotel for the inconveniences you experienced. Necessary departments will be consulted and studies will be carried out for improvement. Kind regards

8/10 – Goed

Christian

10 nachten verbleven in juni 2022
Reactie van Guest Relations Manager op 30 jun 2022
Dear Guest, Thank you for your stay with us and for sharing your valuable review. It was delighted to have you in our hotel. We are looking forward to welcoming you back to Kaila Beach Hotel. Kind regards, Özlem ORAL TJAEREBORG Guest Relations Manager

8/10 – Goed

Adil

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The all inclusive food needs improving. Not very tasty. Also the time slots given for eating needs extending too small of a window.
5 nachten verbleven in juni 2022
Reactie van Guest Relations Manager op 22 jun 2022
Dear guest, First of all, Thank you for your stay with us and for sharing your valuable review. Your suggestions are very important to us , we will consider them assoon as possible. Kind regards, Özlem ORAL TJAEREBORG Guest Relations Manager

8/10 – Goed

Claus

Reisde met familie
Positief: Netheid, personeel en service
Pæne værelser og godt personale
12 nachten verbleven in mei 2022
Reactie van Guest Relations Manager op 13 jun 2022
Kære gæst, Tak for din vurdering af vores hotel, og vi vil glæde os til at se dig igen blandt os. Med venlig hilsen, Özlem ORAL TJAEREBORG Gæst Relations Manager

8/10 – Goed

mads

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Meget støj fra nabo hotellet- men godt hotel
Vær obs på der er MEGET larm, fra nabo hotellet. Så man skal ikke vælge værelserne vendt ind mod naboen A B, hvis du har små børn eller ønsker at sove før kl 23:00 eller længere end til kl 8:00 Vi var vilde med selve K B, sødt personale god beliggenhed i Oba, lækkert og gennemført - men vi kommer ikke tilbage, vedmindre vi betaler lidt mere for et værelse der ik vender ind mod naboen.
11 nachten verbleven in mei 2022
Reactie van Guest Relations Manager op 10 jun 2022
Kære gæst, Mange tak for dine kommentarer og forslag, hvert forslag er værdifuldt for os som hotellets ledelse. Derfor står vores børnefamilier til rådighed på vores værelser langt fra vores nabohotel uden at betale ekstra. Din information, Med venlig hilsen, Özlem ORAL TJAEREBORG Guest Relations Manager

8/10 – Goed

jani

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Siisti ja mukava hotelli. Ruuat perus all inc tasoa. Hinta/laatu ok, suosittelen!
2 nachten verbleven in mei 2022
Reactie van Guest Relations Manager op 10 jun 2022
Arvoisa Vieras, Kiitos, että jaoit ajatuksesi hotellistamme kanssamme. Haluaisimme nähdä sinut taas keskuudessamme. Ystävällis terveisin, Özlem ORAL TJAEREBORG Vierassuhdepällikko

6/10 – Redelijk

Reinhard

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2022

10/10 – Uitstekend

osman ali

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2022
Reactie van Guest Relations Manager op 29 mei 2022
Değerli misafirimiz Osman Bey, Kaila Beach Hotel'i tercih ettiğiniz ve bizleri tam puanla ödüllendirdiğiniz için teşekkür ederiz. Sizleri tekrar ağırlamak dileğiyle, Saygılarımla,

10/10 – Uitstekend

osman ali

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
çok iyi
otel temiz sakin ve yemekler iyi resepsiyon gmrevlisi tanya hnm çok ilgili genel olarak personel güleryüzlü
1 nacht verbleven in mei 2022
Reactie van Guest Relations Manager op 29 mei 2022
Değerli Misafirimiz, Kaila Beach Hotel'i tercih ettiğiniz ve bizleri tam puanla ödüllendirdiğiniz için teşekkür ederiz. Sizleri tekrar ağırlamak dileğiyle, Saygılarımla,

10/10 – Uitstekend

Mehmet

1 nacht verbleven in mei 2022

2/10 – Ontzettend slecht

JOSYANE

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in mei 2022
Reactie van Guest Relations Manager op 22 mei 2022
Dear Guest, I wish you had conveyed the problems you experienced during your stay to the guest relations, we apologize on behalf of our hotel for the inconveniences you experienced. Necessary departments will be consulted and studies will be carried out for improvement. Kind regards

8/10 – Goed

Olavi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2022
Reactie van Guest Relations Manager op 22 mei 2022
Dear guest We really appreciate you taking the time to give us feedback. Your review means a lot to us and shows us that we are on the right track! We hope to be able to welcome you again soon in our hotel. Kind regards Kaila Beach Hotel

6/10 – Redelijk

Ali

Positief: Netheid
Negatief: Personeel en service
4 nachten verbleven in april 2022
Reactie van Guest Relations Manager op 22 mei 2022
DeğerliMisafirimiz, Konaklama sürecinde yaşadığınız olumsuzluklar adına otelimiz adına özür diliyoruz. Gerekli departmanlar ile görüşülüp, iyileştirme adına çalışmalar yapılacaktır. Saygılarımla Kaila Beach Hotel