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Beoordelingen van Hotel Luna

2.5 out of 5
Hotel Luna
1383 Washington Avenue, Albany, NY

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 262 van 742 beoordelingen" "
Gastenscore: 8 - Goed. 257 van 742 beoordelingen" "
Gastenscore: 6 - Redelijk. 130 van 742 beoordelingen" "
Gastenscore: 4 - Matig. 58 van 742 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 35 van 742 beoordelingen" "

8,2/10

Netheid

8,6/10

Personeel en service

7,6/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

GLENDON

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel is closing
3 nachten verbleven in april 2024

10/10 – Uitstekend

Carolyn

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Next to university at Albany
3 nachten verbleven in april 2024

8/10 – Goed

nichole

Positief: Staat van de accommodatie en faciliteiten
A working man’s hotel. No bells and whistles, but exceptionally clean.
1 nacht verbleven in april 2024

4/10 – Matig

Juan, Floridablanca

Zakenreiziger
Negatief: Netheid
There was no breakfast despite of the reservation said it was included.
1 nacht verbleven in april 2024

4/10 – Matig

Anna

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
We booked two rooms, one of them stunk of marihuana so bad my daughter started to have SEVERE reaction within 10 minutes staying in the room (coughing, itchy and watery eyes). Staff refused to change the room claiming they were all booked. We had to ask our friend to give up his room, because otherwise we would rush to the hospital with severe respiratory distress few hours after check in (and no, it is not an exaggeration). Our friend had to force the window wide open to ventilate a little. Heater/AC was not working properly and also was giving out marihuana smell. All this with outside temperature in mid 40F. We also had a baby with us - no cribs! Although on the website it stated clearly that cribs are available. Breakfast had to be served 7am-10am. At 8:15 there was no more food, nothing, not even an apple. You would think that if the hotel is all booked (as we were told by the receptionist) that they would order more food to accommodate everyone. Nope. Overall, not a good experience.
1 nacht verbleven in april 2024

4/10 – Matig

Joe

I will not be returning to this property. Disappointed after all the positive reviews.Check-in was delayed by a malfunctioning check-in computer/internet issue. Foul smell in hallway after getting off elevator. Power outlets on only one side of the bed forced me (a CPAP user) to try sleeping on the opposite side of bed I'm comfortable on. Poor breakfast selection and the waffle maker was unplugged and the cooler for the batter was a wreck. Asked front desk staff if waffle maker was broken and got a curt response of "I guess so" (as opposed to a polite 'I'm sorry we're out of batter', 'the prep person called out' or 'the batter cooler is broken')
1 nacht verbleven in april 2024

10/10 – Uitstekend

Jeanne

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Nice place
1 nacht verbleven in april 2024

10/10 – Uitstekend

Sheri

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent stay with very comfortable bed!!!! Grateful for Hotel Luna!
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Henry

Negatief: Personeel en service
Called ahead to confirm staff would be there for 1:30am check in. When I arrived there was no front desk attendant and I had to find another hotel.
1 nacht verbleven in april 2024
Reactie van Becca op 14 apr 2024
Sounds Unfortunate Henry and we're sorry you had that experience. However check in is between 3pm and 12 am. Hopefully next time you are in the area you will give us another chance.

8/10 – Goed

Nelson, Staten Island

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
location is near U Albany campus
1 nacht verbleven in april 2024
Reactie van Becca op 14 apr 2024
Thanks for taking the time to leave us a review!

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The lady at the front was very polite and accommodating to my situation!
1 nacht verbleven in april 2024
Reactie van Becca op 14 apr 2024
Thank you for taking out the time to leave a review Joseph!

8/10 – Goed

Timothy

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to the job site and decent price
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

PETER

Reisde met familie
Negatief: Personeel en service
The hotel did not honor my reservation. When I arrived at the hotel, I was told that there was not an available room for me. The only rooms that were not occupied were dirty and the maid service was gone for the day.
1 nacht verbleven in april 2024

4/10 – Matig

Emilie

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Watch out, they tried to double charge me after I had already paid through Expedia. Fortunately Expedia was able to rectify the situation. The room was clean but the common areas were not. There was a pile of dirty sheets and towels on the floor in the hallway that didn’t get picked up the entire time I was there! Breakfast was extremely limited, there wasn’t even coffee left in the pots and no employee in sight to help out.
1 nacht verbleven in maart 2024
Reactie van Becca op 6 apr 2024
So sorry we didn't meet your expectations! Hope you give us another try next time your in town!

10/10 – Uitstekend

Dionne

Reisde met partner
Handy. We were going to a basketball game in downtown area and bus stop close by
1 nacht verbleven in maart 2024
Reactie van Becca op 1 apr 2024
We appreciate your feedback Dionne!

8/10 – Goed

Francine

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast was not organized, I did not get my breakfast the first day I leave to work by 6:30 on Saturday nothing was ready
3 nachten verbleven in februari 2024
Reactie van Becca op 18 mrt 2024
Hello Francine thank you for your honest review. Unfortunately on Saturday and Sunday breakfast hours are from 7 am until 10. Hopefully next time you stay your schedule will allow you to give us another chance. There is an assortment of bagels, muffins, yogurts, cereal eggs and sausage and make your own waffles with fun extras.

6/10 – Redelijk

Richard

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Well me and my wife lost power in our house for the night so we decided to get a room for the night price was fair room was clean good parking staff was friendly only issue we had was baby Nextdoor was not happy around 1am no big deal just not used to a baby waking me up at least not for the last 15 yrs lol
1 nacht verbleven in maart 2024
Reactie van Becca op 20 mrt 2024
Hello Richard thank you for taking the time to leave us a review. Glad you had a positive experience. Thanks for staying with us.

6/10 – Redelijk

Julie

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
smell of paint in the room (#127) The toilet was not attached to the floor. The television didn't work. The hand-held shower leaked and was unusable.
1 nacht verbleven in maart 2024
Reactie van General Manager op 8 mrt 2024
Dear Julie,On behalf of our entire staff at Hotel Luna – Albany University Area we apologize for the concerns you shared about your experience at this hotel. I have addressed the paint smell, toilet, TV and shower issue with our Maintenance Team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

6/10 – Redelijk

Jing

Zakenreiziger
Negatief: Netheid
No one did cleaning even you requested
4 nachten verbleven in februari 2024
Reactie van General Manager op 7 mrt 2024
Dear Jing,On behalf of our entire staff at Hotel Luna – Albany University Area we apologize for the concerns you shared about your experience at this hotel. I have addressed Cleaning issue with our Housekeeping Team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

10/10 – Uitstekend

MATIAS

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel Luna is a great option in Albany. Rooms are ample and clean, with contemporary deco. Walking distance from SUNY Albany, and downtown Albany is 20 minutes away by bus (stop is just in front of the hotel)
3 nachten verbleven in februari 2024
Reactie van General Manager op 5 mrt 2024
Dear Mathias,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our ample and clean rooms. We look forward to your next stay.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

10/10 – Uitstekend

Maya

Reisde met partner
This was my second stay at Hotel Luna. It was amazing both times. I’m upset they will be closing soon. I definitely want to try and stay at least one more time. Staff is friendly and the hotel is always clean.
3 nachten verbleven in maart 2024
Reactie van General Manager op 5 mrt 2024
Dear Maya,Thank you for your feedback and for taking the time to write about your experience. We appreciate the compliments about your amazing stays. We are sorry we will be closing at the end of July. We look forward to your next stay when your travels brig you back to the Albany Area.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

8/10 – Goed

Robert

Reisde met familie
There are not many amenities, but for the price it is well worth it
1 nacht verbleven in maart 2024
Reactie van General Manager op 5 mrt 2024
Dear Robert,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you appreciate the value for the price paid. We hope to see you soon and look forward to your next stay.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

6/10 – Redelijk

William

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
the bad: there were painting and wall repair supplies (spackle, a gallon of paint brushes mixing can and other supplies) left in the room. Sink didn't drain at first. there were only 2 hand towels. There were only sheer see through curtains that anyone could see into the room, being on the ground floor. the good beds were comfortable breakfast was ok.
1 nacht verbleven in februari 2024
Reactie van General Manager op 5 mrt 2024
We apologize you were not satisfied with the condition of the hotel during your stay. We apologize our Maintenance tech left the spackle and the gallon of paint in the room. As for the curtains, we have blackout curtain and they are directly behind the shears. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

10/10 – Uitstekend

Shelly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean
1 nacht verbleven in februari 2024
Reactie van General Manager op 5 mrt 2024
Dear Shelly,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read your compliment on out our cleanliness. We look forward to your next stay.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

10/10 – Uitstekend

Gregory

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the easy lay out of the building and amenities available.
2 nachten verbleven in februari 2024
Reactie van General Manager op 12 feb 2024
Dear Gregory,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the layout of the building and the amenities available. We look forward to your next stay.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

6/10 – Redelijk

Jenna

2 nachten verbleven in februari 2024
Reactie van Rebecca op 10 feb 2024
Thank you for taking the time to post this review Jenna, please feel free to reach out and let us know how we could have made your stay better. Thank you for staying with us at Hotel Luna!

4/10 – Matig

Karl

Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Light fixtures not functioning. Plumbing issues. Dirty towels. Hotel could be cleaner
1 nacht verbleven in februari 2024
Reactie van General Manager op 9 feb 2024
Dear Karl,We apologize you were not satisfied with the condition of the hotel during your stay. I have informed out Maintenance Team of the lighting and plumbing issues. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.We hope you will consider us again when you are in the area.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

10/10 – Uitstekend

JANE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly hospitality
3 nachten verbleven in januari 2024
Reactie van Becca op 2 feb 2024
Thank you Jane! We look forward to seeing you again here at Hotel Luna.

8/10 – Goed

Darren

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Its a very nice property but the morning coffee is very bad.
6 nachten verbleven in januari 2024
Reactie van Becca op 2 feb 2024
Thank you for the honest review Darrren, we will share this feedback with our team!

6/10 – Redelijk

Frank

No vending. Nowhere to purchase any snacks or anything to drink, juice, soda, just nothing.
Reactie van General Manager op 29 jan 2024
Dear Frank,Thank you for your feedback and for taking the time to write about your experience. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We are looking into reopening our Sundries Market as we transition away from the Marriott branded products. We look forward to your next stay.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

10/10 – Uitstekend

Summer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean would stay again
1 nacht verbleven in januari 2024
Reactie van General Manager op 29 jan 2024
Dear Summer,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the cleanliness of our hotel. We look forward to your next stay.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

10/10 – Uitstekend

Raymond

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place is awesome
1 nacht verbleven in januari 2024
Reactie van General Manager op 27 jan 2024
Dear Raymond,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read "This place is awesome". We truly appreciate your compliments and review. We look forward to your next stay when your travels bring you back to the Albany Area.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

10/10 – Uitstekend

Amelda

1 nacht verbleven in november 2023
Reactie van General Manager op 27 jan 2024
Dear Amelda,Thank you for taking the time to rate your experience. with us. We are delighted to see that you enjoyed your stay at the Hotel Luna Albany University Area. We look forward to your next stay.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

10/10 – Uitstekend

Sam

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Desk staff was welcoming. The room was clean and the bed very comfortable.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great check in and staff waa friendly.
2 nachten verbleven in november 2023

6/10 – Redelijk

kimberley

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
Could have been better
Thee bathroom garbage was not emptied. There was hair in the tub. Saturday breakfast was to start at 7am. We were on such a tight schedule. It was after 7 a n d we had to leave. Had we known it would be 7ish....we would have purchased a breakfast to go at a restaurant and left earlier
1 nacht verbleven in november 2023

10/10 – Uitstekend

Cynthia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Everything in hotel looks new and the front desk was friendly and very helpful.
1 nacht verbleven in november 2023

10/10 – Uitstekend

James

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
What a hotel should be...
What a hotel should be. Clean, friendly and good service. I'll pay top dollar for that any day.
2 nachten verbleven in november 2023

6/10 – Redelijk

Cheryl

Positief: Netheid, personeel en service
First of all the dining area was in renovation, if i had known at time of booking, I would not have booked in this hotel as it was very inconveniencing. There was no coffee, our bathroom was blocked, when you press the 0 button to call reception to inform them, the phone remained in dial tone so i had to go downstairs to inform them. Don't think I'll be back
1 nacht verbleven in oktober 2023

8/10 – Goed

Kelie

Positief: Personeel en service
1 nacht verbleven in oktober 2023

6/10 – Redelijk

michael

Positief: Comfort kamer
Average nothing special
Did not meet expectations for a fairfield
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

jason

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was fine.
The only problem I had was with the lights. The hallway light was flickering and I couldn’t figure out how to turn the light on by the bed. Otherwise it was fine. Bed and pillows were comfortable, breakfast was good although they stop it at 9 am.
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Heath

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Location was convenient, Hotel staff was friendly and helpful. However had to change room 3 times do to an AC issue. Also all the rooms had an odor issue. The shower did not drain well.
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Aexis

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel and lovely staff. Updated, good linens, great breakfast. I'd be happy to stay here again.
7 nachten verbleven in september 2023

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in september 2023

6/10 – Redelijk

Anthony

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023

10/10 – Uitstekend

Dinah

Positief: Voorzieningen
My room was very clean and the gentleman at the front counter was very professional.
2 nachten verbleven in september 2023

10/10 – Uitstekend

Allison

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023

8/10 – Goed

Alyssa

1 nacht verbleven in september 2023