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Beoordelingen van Aura Resort Sidi Abdel Rahman - El Alamein

4 out of 5
Aura Resort Sidi Abdel Rahman - El Alamein
Km 138 Alexandria-Matrouh Costal Road, North Coast, El Alamein, Marsa Matrouh Governorate

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 12 van 51 beoordelingen" "
Gastenscore: 8 - Goed. 21 van 51 beoordelingen" "
Gastenscore: 6 - Redelijk. 5 van 51 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 51 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 8 van 51 beoordelingen" "

7,8/10

Netheid

7,0/10

Personeel en service

7,4/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

6,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Soumia

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
8 nachten verbleven in augustus 2023
Reactie van Mariam George op 22 aug 2023
Dear Ms. Soumia, Warm Greeting from Aura Resort Sidi Abdelrahman,you are most welcome anytime . we are waiting you again See you soon.

10/10 – Uitstekend

Anne, Orlando

4 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Marwan

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Did not stay in the hotel at all and claimed my money from Expedia and have a case number and disappointed with Expedia to list such a hotel I had to pay 650 usd a night at the G hotel as it was the only one with available rooms on the 13 July when I refused to stay in Aura hotel due to hygiene issues
5 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Adel

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2023

8/10 – Goed

Hossam eldin

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff
1 nacht verbleven in juni 2023

8/10 – Goed

George

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice basic hotel
We were satisfied by our stay. They room is clean & spacious, the staff are friendly. The hotel is basic not a luxurious one. Basic breakfast. Beach access at blumar was very nice.
3 nachten verbleven in september 2022
Reactie van Islam Samir op 14 sep 2022
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. We thank you for making us your choice hotel when visiting the area. We look forward to your next visit.Best Regards.Islam SamirReservation Team

2/10 – Ontzettend slecht

Tarek

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Low profile
3 nachten verbleven in augustus 2022

2/10 – Ontzettend slecht

latifa

5 nachten verbleven in augustus 2022

8/10 – Goed

Kholoud

2 nachten verbleven in augustus 2022

8/10 – Goed

Mohamed

Reisde met een groep
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2022

8/10 – Goed

Nabil

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Nice Stay!
It was nice stay overall, parking slots were disaster as hotel not offer free parking slots and only valet parking is available which costs daily charges " weird " There are limited daily activities related to kids. Rooms are clean, Staff were helpful, Pools are nice.
5 nachten verbleven in juli 2022
Reactie van Aya Mohamed op 8 aug 2022
Dear Valued Guest, Warm greetings from Aura Resort Sidi Abd El Rahman We would like to thank you for your preference in selecting our Aura hotel for ‎your holidays , as well as for taking the time to tell us about your recent experience among us.‎ We look forward to serving you again soon.‎ Best Regards,‎ guest relation manager

10/10 – Uitstekend

Ahmed

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in juni 2022
Reactie van Aya Mohamed op 8 aug 2022
Dear Valued Guest, Warm greetings from Aura Resort Sidi Abd El Rahman We would like to thank you for your preference in selecting our Aura hotel for ‎your holidays , as well as for taking the time to tell us about your recent experience among us.‎ We look forward to serving you again soon.‎ Best Regards,‎ guest relation manager

4/10 – Matig

Mohamed

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
2 nachten verbleven in juni 2022

2/10 – Ontzettend slecht

YEHIA

1 nacht verbleven in mei 2022

8/10 – Goed

haitham

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2021
Reactie van Mohamed Saied op 7 okt 2021
Thank you, and we're looking forward to welcoming you again in AURA Hotel

10/10 – Uitstekend

HOSSAMELDIN

Negatief: Personeel en service
3 nachten verbleven in september 2021
Reactie van Merna Ahmed Guest Relation op 30 sep 2021
Thank you so much for your excellent respond, We're looking forward to welcoming you again at AURA Hotel

2/10 – Ontzettend slecht

Khaled

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Property is run down rooms below average I will never book this again
1 nacht verbleven in september 2021
Reactie van Merna Ahmed Guest Relation op 21 sep 2021
Once again our apologies we will try to provide a better experience for you during your stay. send us your phone number and we will call you to fix everything .

6/10 – Redelijk

Mohamed

Zakenreiziger, Reisde met partner
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
The property's location is great, but thats it.
1 nacht verbleven in september 2021
Reactie van Merna Ahmed Guest Relation op 7 sep 2021
Thank you once again and we look forward to warmly welcoming you back to Aura Resort Sidi Abd El-Rahman in the near future.

2/10 – Ontzettend slecht

Mera

2 nachten verbleven in september 2021

10/10 – Uitstekend

Tarek

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
جيد جدا
كانت تجربة جيدة جدا واستمتعت بالاقامة والخدمة وجودة الماكولات
2 nachten verbleven in augustus 2021
Reactie van Mohamed Saied op 8 sep 2021
Thanks for choosing Aura Hotel, we're looking forward to see you again

4/10 – Matig

Mohamed

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
متوسط المستوى
اسوء استقبال فندق على الإطلاق واسوء عماله
1 nacht verbleven in juli 2021
Reactie van Merna Ahmed Guest Relation op 22 aug 2021
Dear Mr. Mohamed Once again our apologies and we look forward to providing a far better experience for you during your next visit

6/10 – Redelijk

Hatem

2 nachten verbleven in juli 2021
Reactie van MGMT op 23 jul 2021
Thank you Mr. Hatem and looking forward to seeing you soon.

8/10 – Goed

Hany

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2021
Reactie van Yehia op 16 jul 2021
Thanks for staying with us. Looking forward to welcoming you again.

8/10 – Goed

Hany

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
3 nachten verbleven in juli 2021
Reactie van Yehia op 16 jul 2021
Thanks for staying with us and looking forward to welcoming you again

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service
It's calm and clean You miss the see view the property is on the run way but they offer vans to drop you on the beach
2 nachten verbleven in juni 2021
Reactie van MGMT op 30 jun 2021
Thank you very much for making time to give us feedback. At present we’re taking steps to implementing utmost care. We’d like to invite you again at our hotel and experience the improved stay. If you have any further concerns, please share it with us @m.yehia@aur-ti.com Your feedbacks and suggestions are always welcome. Hoping to see you soon! Regards, Mohamed Yehia Director of Revenue Aura Resort SidiAbdulrahma El AlaMein.

8/10 – Goed

Menna

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in juni 2021
Reactie van MGMT op 16 jun 2021
Thanks for your responce.

8/10 – Goed

Alhassan

2 nachten verbleven in mei 2021
Reactie van Heba Ahmed Guest Relation Manager op 31 mei 2021
Dear Mr.AL -Hassan Thank you very much for taking the time to rate your recent stay at Aura Resort Sidi Abd El-Rahman. I was delighted to read that you enjoyed your visit here. Very happy to read that you were satisfied for the services provided by our colleagues. I will be sharing your positive rating with all our colleagues at our next meeting. Good ratings such as yours is always well-received and can only help further motivate our employees to continue to offer outstanding service to all our customers. Thank you once again and we look forward to warmly welcoming you back to Aura Resort Sidi Abd El-Rahman in the near future. Sincerely yours,

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2021
Reactie van MGMT op 16 jun 2021
Thanks for your response - We are working hard to exceed your expectations

4/10 – Matig

haitham

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Good value for money but needs improvement
Everything went well except only that I didn't sleep all night because of mosquitoes and flying insects noting that I kept the balcony door closed all day during my stay !!
1 nacht verbleven in oktober 2020

8/10 – Goed

Bishoy

Reisde met familie
Positief: Netheid, comfort kamer
Good stay
Good stay ...small pool...aqua park....need more facilities
1 nacht verbleven in oktober 2020

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel
Good value for money, pools are very good, nice location but food could be better
1 nacht verbleven in oktober 2020

8/10 – Goed

haitham

Reisde met een groep
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good hotel
nice hotel and good value for money
2 nachten verbleven in september 2020

4/10 – Matig

Nesma

Reisde met een groep, Reisde met familie
Positief: Comfort kamer
Negatief: Personeel en service
Disappointing visit
Hotel rooms were good but the management and the service of the hotel was terrible. There was no adequate number of staff in the hotel.. so it took ages to have any kind of service.. No clean towels are available at the pool area most of the time.. no shuttle bus to the beach and no towels at the beach at all!! Food was really disappointing. No bakery in the breakfast. Quality and variety of the food items was not good. Only one waiter is available to serve in the restaurant. We made many complains about the breakfast just to provide proper bread and cake but nothing happened. No menu for the dinner to order from as no staff available to prepare the food!! I visited the hotel before last summer and it was very good. But this visit was really disappointing..and i will not visit it again after this bad experience..
3 nachten verbleven in september 2020

6/10 – Redelijk

ahmed

Reisde met familie
Positief: Comfort kamer
Negatief: Personeel en service
Aura resort hotel
A good hotel that needs a lot of renovations in the rooms The food quality is poor No services may be because it is 1 october
1 nacht verbleven in september 2020

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Good
The hotel is nice and location is good. It is not on the beach directly but there is a shuttle that can take you there. Hotel is comfortable and clean. Food isn’t the best but not that bad either.
2 nachten verbleven in augustus 2020

10/10 – Uitstekend

Passent

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
great value
I had a wonderful trip with my father. The price was great value for what we got. The room and the service were great and the staff is very nice. Will definitely be coming back many times again.
3 nachten verbleven in augustus 2020
Reactie van Heba Ahmed Guest Relation Manager op 23 aug 2020
Dear / Guest Thank you very much for taking the time to rate your recent stay at Aura Resort Sidi Abd El-Rahman. I was delighted to read that you enjoyed your visit here. Very happy to read that you were satisfied for the services provided by our colleagues. I will be sharing your positive rating with all our colleagues at our next meeting. Good ratings such as yours is always well-received and can only help further motivate our employees to continue to offer outstanding service to all our customers. Your comment about food and beverage services is highly appreciated and we are working on it to enhance the service provided. Thank you once again and we look forward to warmly welcoming you back to Aura Resort Sidi Abd El-Rahman in the near future. sincerely,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in juli 2020
Reactie van Heba Ahmed Guest Relation Manager op 23 aug 2020
Dear / Guest Thank you very much for taking the time to rate your recent stay at Aura Resort Sidi Abd El-Rahman. I was delighted to read that you enjoyed your visit here. Very happy to read that you were satisfied for the services provided by our colleagues. I will be sharing your positive rating with all our colleagues at our next meeting. Good ratings such as yours is always well-received and can only help further motivate our employees to continue to offer outstanding service to all our customers. Your comment about food and beverage services is highly appreciated and we are working on it to enhance the service provided. Thank you once again and we look forward to warmly welcoming you back to Aura Resort Sidi Abd El-Rahman in the near future.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
clean, calm... very helpful staff
2 nachten verbleven in december 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2019

6/10 – Redelijk

Dr M A

Positief: Netheid, comfort kamer
1 nacht verbleven in oktober 2019

4/10 – Matig

Mahfoud

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location and spacious clean rooms, stafd is friendly and the food of good quality
3 nachten verbleven in juli 2019

8/10 – Goed

shaimaa

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room service are too slow, if they even respond to the room calls. Other than that, the staff is friendly, the hotel is clean, and the price is very reasonable.
4 nachten verbleven in juli 2019

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in juli 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en voorzieningen
The Cleanliness of the room its was satisfying , thank you
2 nachten verbleven in juli 2019

8/10 – Goed

ehab

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
اجازة عائلية
كانت الاقامة رائعة و العاملين ودودين جداً و الاطفال استمتعوا بالالعاب المائية و الافطار كان مقبول و البحر نظيف والملاحظة الوحيدة هي صغر حجم الغرفة ولكن بشكل الاقامة كانت رائعة
3 nachten verbleven in juni 2019

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in juni 2019

10/10 – Uitstekend

ahmed

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice and clean hotel
Amazing
2 nachten verbleven in mei 2019
Reactie van Wael Sharaby op 2 jun 2019
Thank you for choosing Aura Resort Sidi Abd El-Rahman,We are delighted to have you with us, and we looking forward to welcome you again. “Serving with passion is our DNA “ Yours sincerely, Wael Sharaby Director of Sales and Marketing

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2018

10/10 – Uitstekend

Nick, Lake Tahoe, California, USA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My girlfriend and I had an absolutely amazing weekend at the Aura Resort. When booking we didn't realize this was hours away from Alexandria, after a few travel glitches (full train, canceled train, microbus) we didn't get into to Alexandria until 2 AM (coming from Cairo). The staff at the Aura was very understanding of this and waived our cancelation fee. The next morning we made our way to the Aura Resort and were greeted by a very friendly staff. They brought us smoothies while we checked in, made us feel at home, and got us settled into an amazing King room looking out at the Sea. Having a professional background in hospitality management, it was obvious to me that this hotel was in their "soft opening" phase, and it was my opinion that they were dialing it in. The F&B staff were happy to explore their menu with us, and always eager to assist. The front desk went above and beyond to take care of us. I truly can't praise them enough. Thank you Aura Staff. I truly can't imagine a better stay in Egypt, along the Mediterranean Sea.
1 nacht verbleven in november 2018