First of all, I have to say that Lina was excellent! She was so quick to respond to any questions/issues, and tried to be as helpful as possible. I will say the house itself though fell short of expectations. The outdoors area was perfect - beautiful pool, great space for a group to sit outside together. However, the inside area fell short of expectations. While there was plenty of room, the house was not well stocked at all. There was not enough toilet paper for the group, garbage cans in rooms like bathrooms were MIA, some bathrooms were missing hand soap, towels provided were minimal, there was no laundry detergent left for use with the washing machine (usually houses provided that), and the kitchen smelled like sulfur upon entering the house. I was very disappointed at how poorly the house was stocked for even the most basic of supplies for our stay. In addition, some of the sheets were stained, and some of the appliances were broken, such as the shower head in the master bathroom. The house was not in the shape I would have expected. That being said, Lina was excellent at addressing many of these concerns - she sent someone over to provide more towels, change the stained sheets, and fix the shower head. So in terms of customer service, Lina was EXCELLENT. But overall the house fell a bit short of expectations.