Thank you for your review, we are pleased you found the apartment very good. I hope we can welcome you again.

Hi Amanda, Thank you for your review we are pleased you enjoyed your stay. Regarding the pool at the tennis club as mentioned the ownership of the tennis club and pool (5 min walk away) has changed and they no longer offer property owners the possibility to have pool membership for apartments like we had in the past so guests now need to pay for the pool, 10 euro each/adult/day. Unfortunately this is out of our control. Children under 6 years are free. Best regards Andrew

Hi Emma, Thank you for your review, we are pleased to hear you enjoyed your stay. We look forward to welcoming you again in the future. Kind regards Andrew

Thank you for your review

Thank you for the review glad you had a nice time, hope we can host you again in the future

Hi Kelly, Thank you for your comments, I have forwarded a copy to our management co. who will check if any utensils need changing. Glad you had a nice stay. Andrew

Dear Camilla, Thank you for your review all comments are welcome since this is how we improve things for our guests. As you stated the tap issue was resolved by the management co. as soon as they knew you need a new tap fitting. They could also have supplied a new cork screw at the same time if they had been told. Unfortunately the last guests must have taken it since we did have one for guests wising to have a bottle of wine. The second bedroom does not have a window but this is shown on the apartment pictures on the website but it does have half a wall of frosted glass blocks. If the aircon is left on in the sitting room it cools the second bedroom also. The internal patio doors have 2 locking pins which make it impossible to open when left. As you can see from other reviews the vast majority of previous guests compliment us on the apartment.

Hi Melissa, Thank you for your review. I am pleased you enjoyed your golf and stay with us. I hope we can help you again the next time you visit the Algarve. Kind regards Andrew

Hi Ian, Thank you for your review I am pleased you enjoyed your stay and the facilities Vale do Lobo has to offer. Following our conversation I look forward to welcoming you back as a returning guest in January 2019. Kind regards Andrew

Dear Peter, Many thanks for your review I am pleased you enjoyed your stay in Vale do Lobo. I hope we can help you again in the future. Best regards Andrew

Dear David, Thank you for your comments. From our conversation I am glad you enjoyed the golf and the weather. I hope we can help you in the future.

Dear Dawn, Thank you for your comments. The apartment is thorughly cleaned usually 24hrs before and after guests stay by our management co. who we have used for several years. As you can see the reviews from guests before and just after your stay the comments compliment us on how clean the apartment is. I have forwarded your comments to our management co. but as mentioned on the website if you have the smallest query you can contact the management co who are very local, can be with you in 30 minutes and sort out any issue such as sweeping the patio or re-making sheets although we have never had to do this before. I think your comments regarding patio tiles are a little exagerated please see picture 11 on the website showing the patio, I think there may be a couple of tiles with hairline cracks but you would never really notice. Just before your stay it was very windy and that is probably why you had a little sand on the patio since this can be carried in the air because we are in a beach resort but this occasionally happens when there is a storm. A quick call to the management co would have sorted this or 20 secs with the broom from the utility cupboard. Unfortunately we cannot control the weather. The second bedroom has two single beds in it to sleep two people as the picture on the website shows, I don't think this is unusual so I don't know why you said it "only" has 2 beds in the 2nd bedroom, this is not a 6 bedroom villa! 4 people can stay in the apartment comfortably again as confirmed by many of the reviews we have had by families of 4. There is a large frosted half glass wall made from glass bricks to give this bedroom light and a very contemporary feel which you seem to have omitted from your comments. There is a built in wardrobe in the main bedroom with an additional large chest of drawers, together with a clothes cupboard opposite the 2nd bedroom so there should be ample storage room. The breakfast bar has 3 bar stools as shown in the website photo and can seat 3 people comfortably or you can sit in the lounge. In fact most people enjoy the sunshine in the winter during the day and sit outside on the patio to enjoy meals, gardens and fresh air, just 10 steps away from the kitchen.

Dear Bruce, Thank you for your review. Please note that there is ample heating in the apartment since you just set the required room temperature say 18C on the hand controller and it will cool in the summer and heat in the winter. The heating or cooling is very fast and efficient and heats/cools the apartment within minutes. In fact we ask guests to switch off the climate control when not in the apartment since it controls so quickly. There is also a mobile electric radiator in the cupboard by the kitchen so I cannot understand your comments. We also give all our guests the contact details for our local management co. to contact if you have any questions . They are located very nearby and can be at the apartment within 30 mins if needed.. The towel radiators in each bathroom are electric and just need to be plugged in to heat. As you mentioned not all the restauants by the beach area are open in December/January but there are countless restaurants open nearby to Vale do Lobo on the way to Almancil and are a 10 min drive away. Regarding calling the apartment simple I must disagree with you since it has been refurbished at a large expense and has the very latest appliances and high quality finish as can be seen in photos and confirmed by countless other reviews. Best regards Andrew

Dear Rose, Glad to hear you had a great stay in Vale do Lobo. We look forward to welcoming you back to this lovely location in the future. Kind regards Andrew

Thank You for your comments regarding our apartment, I would like to try and address the issues raised. Vale do Lobo is an award winning resort, you visited in February, and like any resort it is much quieter in the winter months compared to the liveliness in the summer. Most people go during the low seasonfor the golf or to relax on the fabulous beaches. However if you want more entertainment, it is probably best to hire a car and explore the wider area. There are many restaurants of a variety of cuisine within a 5 minute drive. We are always made aware of any infrastructure work carried out to maintain the general high standards in Vale do Lobo, however we would not be made aware if any individual work was going on in adjacent private apartments. The issue of the linen is more concerning for us, we have had the same management company for over four years, and we rely on them to ensure a high standard and maintain the upkeep of the apartment, your comments are being looked into. Up until now we have had 5* comments over the last few years, we want to maintain these standards for our clients, many of whom return.

Dear David, Many thanks for your review We are pleased you had a nice stay. I hope we can help again in the future. Kind regards Andrew

Dear Jan, Nice to hear you had a nice time and enjoyed the golf and restaurants. I hope we can help you again in the future. Kind regards Andrew I'