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Beoordelingen van Villa Termal Monchique - Hotel Termal by Unlock Hotels

3 out of 5
Villa Termal Monchique - Hotel Termal by Unlock Hotels
Caldas de Monchique, Monchique

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 10 van 37 beoordelingen" "
Gastenscore: 8 - Goed. 12 van 37 beoordelingen" "
Gastenscore: 6 - Redelijk. 7 van 37 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 37 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 37 beoordelingen" "

7,2/10

Netheid

7,0/10

Personeel en service

7,2/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Arjan

Positief: Netheid, personeel en service
Redelijk
2 nachten verbleven in oktober 2021

4/10 – Matig

Geverifieerde reiziger

8 nachten verbleven in augustus 2020
Reactie van The Management op 27 sep 2020
Dear Guest, On behalf of the entire Team we would like to thank your evaluation regarding your recent stay. Our aim is always provide an excellent service and meet our guest’s expectations. It will be a pleasure to welcome you back in our property to change your opinion and provide you memorable moments. Best regards,

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Kamer is ok, wellness valt tegen
Mooie omgeving met een soort plein. Ons hotel bleek veranderd maar dit was niet doorgegeven waardoor we ergens anders heen moesten rijden. Waren vrij kleine kamers, wel net. Het dagje 'welness' was wel te duur voor wat je kreeg. Een kleine sauna in een ouderwets douchehok en een klein binnen zwembad. Bij de balie nog een verplichte douchemuts voor 3.50 p.p. moeten betalen. 15 euro entree voor een erg oud en nauwelijks onderhouden gebouw. Al met al vonden wij het minder positief dan aangeprezen. Ontbijt was wel goed.
2 nachten verbleven in juni 2019
Reactie van The Management op 27 sep 2020
Dear Guest, On behalf of the entire Team we would like to thank your evaluation regarding your recent stay. Our aim is always provide an excellent service and meet our guest’s expectations. It will be a pleasure to welcome you back in our property to change your opinion and provide you memorable moments. Best regards, The Management

8/10 – Goed

Helen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place could be an absolute hidden gem but the hotel company really needs to buck its ideas up, not quite sure how it managed a 4 star rating. Our room was clean, tidy & a good size but the bed frame was in dire need of mending, it creaked with the slightest movement - didn't provide a good night's sleep! The main corridors & staircase areas were not cleaned once during our 5 day stay. The Restaurant 1692 wasn't good. First night we ate there, there was hardly anything available from the menu - I ended up having a starter as my main meal. We also ate there on our last night, purely for convenience, & my husband ordered the duck breast with rice, it came presented as if it had just been microwaved & tipped out from the carton to the plate, not a good look! The pool area is lovely, but why the gardeners are contracted to work during pool opening times using their petrol machinery is beyond me.
5 nachten verbleven in oktober 2022

8/10 – Goed

Dorte

1 nacht verbleven in augustus 2022
Reactie van Rui Coelho op 8 okt 2022
Dear guest, Thank you for sharing your experience at Villa Termal. Best Regards

10/10 – Uitstekend

Carina do Rosário

1 nacht verbleven in juli 2022

2/10 – Ontzettend slecht

Saed

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terrible hotel
It was worse hotel i seen in whole of my life . We don't have access to wifi because they said it's possible only in lobby.also we stayed here 2 days and they just gave 3 shampoo and 2 bottles waters for 2 day ,and they don't charge it for second day. Further near the hear has factory and it's so noisy .This hotel have some buildings but they have one reservation so all of the guests confused and lost .
2 nachten verbleven in juli 2022

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel Fantasma. Sem serviço receção no local, sem rede de telemóvel e sem WiFi. Cama antiga de placa de madeira.
1 nacht verbleven in juli 2022

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A minha estadia foi muito agradável. Queria natureza e tranquiladade.Aconcelho o sítio sem dúvida!
2 nachten verbleven in mei 2022

8/10 – Goed

Richard

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Hotel in Caldas de Monchique
Sehr schönes Apartment erhalten. Guter Ausgangspunkt für Wanderungen in der Serra de Monchique. Frühstück sehr gut und reichlich.
3 nachten verbleven in april 2022

10/10 – Uitstekend

Kenneth

1 nacht verbleven in november 2021

8/10 – Goed

Cristina Rodriguez

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nos encanto el interior del hotel y el entorno rural exterior junto con la maravillosa piscina
1 nacht verbleven in september 2021

10/10 – Uitstekend

Nicholas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Friendly staff
Staff were excellent and breakfast was super! We kept extending our stay. Very pleased.
1 nacht verbleven in september 2021

10/10 – Uitstekend

Nicholas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing breakfast and staff
Freshly squeezed orange juice from groves in a nearby town, great rolls, and friendly service mark the excellent breakfast. The room is nice and very clean. The staff are very friendly and parking is free and conveniently located
1 nacht verbleven in september 2021

4/10 – Matig

Tiago

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Desapontamento
O check in não é no hotel e não fomos avisados pelo q tivemos de voltar atrás. Marcaram hora para o pequeno almoço no momento de fecho do mesmo. A entrada do hotel é nas traseiras das águas de Monchique num beco cheio de paletes. Muito desagradável..
2 nachten verbleven in augustus 2021

4/10 – Matig

Fab

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hôtel vétuste, mauvais rapport qualité prix.
Rien à voir avec les photos du site. Ça pourrait être bien mais c’est vétuste est mal entretenu. Bref il y a d’autres hôtels à Monchique qui sont mieux pour le même prix
1 nacht verbleven in augustus 2021

10/10 – Uitstekend

Virginie

1 nacht verbleven in augustus 2021

8/10 – Goed

Alberto

Reisde met familie
Positief: Comfort kamer
3 nachten verbleven in augustus 2021

6/10 – Redelijk

João Paulo

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
Bom sítio com muito para melhorar, precisa de mais
7 nachten verbleven in juli 2021

8/10 – Goed

Sofia

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juli 2021

6/10 – Redelijk

Emmanuel

Positief: Comfort kamer
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
hotel qui a vecu petit dej tres moyen abords piteux etat chambre confortable et correct pour le prix 68 euros ca vaut pas plus hotel qui n a plus de moyens certainement la crise du COVID
1 nacht verbleven in juli 2021

6/10 – Redelijk

eugenia

Reisde met een groep
3 nachten verbleven in juli 2021

10/10 – Uitstekend

CARLOS

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ideal para descansar
El sitio es genial, la mejor relación calidad-precio, ideal para descansar y desconectar de todo, muy cerca de Portimao y Lagos, dos ciudades maravillosas.
3 nachten verbleven in juni 2021
Reactie van Helder Meneses op 23 jun 2021
Estimado Huésped, estamos muy agradecidos por su confianza y comentario. Estaremos encantados de recibirle nuevamente. Saludos cordiales Helder Meneses Director de Hotel e Brand VTM

8/10 – Goed

Vera

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Localização, pessoal,higienização e hotel fantástico. Simpatia do staff e bastante atenciosos para conosco. Ficamos com pena da nao utilização do spa uma vez que no ato de check in nos foi informado que estaria indisponível e na realidade estaria operacional e por marcação, algo que já nao conseguimos usufruir. De forma geral recomendamos 😊 até uma próxima.
2 nachten verbleven in mei 2021

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2020
Reactie van The Management op 27 sep 2020
Dear Guest, Thank you for your evaluation.

10/10 – Uitstekend

Rui Miguel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A estadia foi muito boa um sitio magnífico para descansar. As condições de higiene fantásticas tudo como manda a DGS
2 nachten verbleven in september 2020
Reactie van A Direção op 27 sep 2020
EStimado Rui Miguel, Agradecemos a sua avaliação. A sua opinião é de extrema importância para que possamos melhorar dia após dia o excelente serviço que pretendemos prestar. Iremos partilhar o seu feedback com a Equipa, são palavras como as suas que fazem com que mantenhamos o foco da Excelência. Será um prazer voltar a recebê-lo na nossa propriedade para continuar a desfrutar de memoráveis momentos. Melhores cumprimentos,

8/10 – Goed

Luís

Positief: Netheid, personeel en service
Bom
2 nachten verbleven in augustus 2020
Reactie van A Direção op 27 sep 2020
Estimado Luis, Agradecemos a sua avaliação.A sua opinião é de extrema importância para que possamos melhorar dia após dia o excelente serviço que pretendemos prestar. palavras como as suas que fazem com que mantenhamos o foco da Excelência. Será um prazer voltar a recebê-lo na nossa propriedade para continuar a desfrutar de memoráveis momentos. Melhores cumprimentos,

4/10 – Matig

Martyna, London

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very nice swimming pool however the restaurant was overpriced for the food quality you get. The room was very dated, on top of the when you take the shower water is all over the bathroom. I don’t think we will stay there again.
3 nachten verbleven in augustus 2020
Reactie van The Management op 27 sep 2020
Dear Martyna, On behalf of the entire Team we would like to thank your evaluation regarding your recent stay. Our aim is always provide an excellent service and meet our guest’s expectations. It will be a pleasure to welcome you back in our property to change your opinion and provide you memorable moments. Best regards,

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Schöner alter Kurort in den Bergen
Die Lokalisation ist wirklich sehr schön. Aber das Hotel kann nicht ganz überzeugen. Die Zufahrt erfolgt über einen Fabrikhof, vorbei an LKWs. Im Hotel selber ist keinerlei Personal, man muss 5 Minuten zu Fuß zur Rezeption des Hotels Central gehen. Das Zimmer ist klein. Der Spabereich war wegen Corona geschlossen. Sehr schön ist aber der Außenpool.
1 nacht verbleven in augustus 2020
Reactie van The Management op 27 sep 2020
Dear Guest, On behalf of the entire Team we would like to thank your evaluation regarding your recent stay. Our aim is always provide an excellent service and meet our guest’s expectations. It will be a pleasure to welcome you back in our property to change your opinion and provide you memorable moments. Best regards,

8/10 – Goed

Francisco

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Avaliação em tempos de pandemia
Hotel bem situado com agradável ambiente. Quarto confortável, com limpeza diária. Hotel tipicamente familiar, pelo que relaxar na piscina se torna difícil, principalmente em situação de pandemia. Pequeno almoço tipo buffet, onde se pede aos empregados que nos sirvam a comida, sendo que poderia ser melhor organizado (pôr pelo menos 2 pessoas a servir sempre, o que não acontecia com frequência). Termas adjacentes com optimas condições.
7 nachten verbleven in juli 2020
Reactie van A Direção op 27 sep 2020
Estimado cliente, Em nome de toda a equipa agradecemos o seu feedback em relação à sua mais recente estadia. O nosso objectivo é prestar um serviço de excelência e exceder as expectativas dos nossos clientes. A sua opinião é de extrema importância para a nossa equipa para que possamos melhorar o serviço da experiência que pretendemos prestar. Tivemos em conta todo o seu feedback e partilhámos pela equipa responsavel para que todos os clientes possam ter a Estada tranquila e genuinamente tipica da Villa Termal. Será um prazer voltar a recebê-lo no nosso Hotel e mudar a sua opinião para que possa desfrutar de excelentes momentos. Melhores cumprimentos,

6/10 – Redelijk

FRANCO

Positief: Netheid
7 nachten verbleven in juli 2020
Reactie van The Management op 27 sep 2020
Dear Guest, On behalf of the entire Team we would like to thank your evaluation regarding your recent stay. Our aim is always provide an excellent service and meet our guest’s expectations. It will be a pleasure to welcome you back in our property to change your opinion and provide you memorable moments. Best regards,

10/10 – Uitstekend

SARA DAS DORES

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2020
Reactie van A Direção op 27 sep 2020
Estimado cliente, Em nome de toda a equipa agradecemos o seu feedback em relação à sua mais recente estadia. O nosso objectivo é prestar um serviço de excelência e exceder as expectativas dos nossos clientes. A sua opinião é de extrema importância para a nossa equipa para que possamos melhorar o serviço da experiência que pretendemos prestar. Tivemos em conta todo o seu feedback e partilhámos pela equipa responsavel para que todos os clientes possam ter a Estada tranquila e genuinamente tipica da Villa Termal. Será um prazer voltar a recebê-lo no nosso Hotelpara que possa desfrutar de excelentes momentos. Melhores cumprimentos,

10/10 – Uitstekend

María Verónica

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Tranquilidad
Excelente atención por parte de la recepción, muy buen desayuno, cuarto limpo y espacioso, cama muy cómoda. Recomendable desayunar pronto, por el covid no hay buffet y se forma fila para que te proporcionen el en una bandeja, muy buenos productos para el desayuno y variado. Las piscinas muy agradables, la piscina de los niños (no usamos) se veía con necesidad de reforma. Nos proporcionaron toallas para la piscina. Un lugar para desconectar, muy tranquilo en el medio de un valle rodeado de agradable vegetación (con NOS no teníamos cobertura de teléfono)
1 nacht verbleven in augustus 2020

8/10 – Goed

Sara

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel calmo e confortável
Hotel bastante agradável, na Vila Termal de Monchique. Serviço excelente, quarto grande e muito confortável, zona bastante calma.
1 nacht verbleven in juli 2020
Reactie van A Direção op 27 sep 2020
Estimado cliente, Em nome de toda a equipa agradecemos o seu feedback em relação à sua mais recente estadia. O nosso objectivo é prestar um serviço de excelência e exceder as expectativas dos nossos clientes. A sua opinião é de extrema importância para a nossa equipa para que possamos melhorar o serviço da experiência que pretendemos prestar. Tivemos em conta todo o seu feedback e partilhámos pela equipa responsavel para que todos os clientes possam ter a Estada tranquila e genuinamente tipica da Villa Termal. Será um prazer voltar a recebê-lo no nosso Hotel para que possa desfrutar de excelentes momentos. Melhores cumprimentos,

2/10 – Ontzettend slecht

Shania

Reisde met een groep
Negatief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in augustus 2019
Reactie van The Management op 27 sep 2020
Dear Shania, On behalf of the entire Team we would like to thank your evaluation regarding your recent stay. Our aim is always provide an excellent service and meet our guest’s expectations. It will be a pleasure to welcome you back in our property to change your opinion and provide you memorable moments. Best regards, The Management

2/10 – Ontzettend slecht

Sylvie

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Une arnaque sur internet pas les bonnes photos
Les photos correspondent a l hôtel Central et non l hôtel Termal seules les photos des chambres sont les vraies, le véritable hôtel Termal est face à une usine de mise en bouteille d eau qui fait du bruit , l état est un bâtiment vieux et en mauvaise état qui a les commodites de l ensemble des autres hôtels 4 * , personne n est a l ‘accueil il faut téléphoner et aller à l accueil de l hôtel Central
1 nacht verbleven in augustus 2019
Reactie van The Management op 27 sep 2020
Cher Sylvie, Au nom de toute l'équipe, nous apprécions vos commentaires. Notre objectif est de fournir un excellent service et dépasser les attentes de nos clients. Nous regrettons la situation que vous avez mentionné, vos commentaires est extrêmement important pour notre équipe afin que nous puissions améliorer le service nous avons l'intention de fournir une bonne Experience. Ce sera un plaisir de vous accueillir à l'hôtel et changer votre avis afin que vous puissiez profiter de grands moments. Sincères salutations, Direccion General

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The whole complex is undergoing a face lift without affecting the overall character of the area. This is a beautiful location with excellent facilities. We have stayed here 4 times now and each time we fall in love with it. Located on the site of a Roman spa village it has a unique atmosphere. The staff are friendly and helpful and the accommodation is clean, comfortable and spacious. The restaurant was in a temporary location due to work being carried out but the food was still first class and the room was bright and comfortable. Due to the ongoing works we were lucky enough to get a free upgrade to a room with a balcony overlooking the whole valley. An unforgettable experience.
4 nachten verbleven in maart 2019
Reactie van The Management op 27 sep 2020
Dear Guest, On behalf of the entire Team we would like to thank your feedback regarding your recent stay at Villa Termal Caldas de Monchique. We are delighted to know we succeeded in meeting your holiday expectations and contributed to a fantastic experience! Your opinion is truly important to our Team in order to improve each day the excellent service that we want to provide. It will be a pleasure to welcome you and your family back in our property to continue to provide you memorable moments. Best regards,