'I stayed at this hotel for a week and overall had a decent experience. Most of the staff were friendly, polite, and helpful, which I appreciated. However, there were a couple of uncomfortable interactions that impacted my stay. The duty manager was quite intrusive during one instance when I had a guest visit me, making unnecessary comments and behaving in a way that felt unprofessional. This made me feel uncomfortable in what should have been a private and respectful environment. On another...

'Don't travel here. I was outright refused due to my nationalityeven though I paid on Expedia etc. Left me stranded at 4am with nowhere to go and one of the guys was laughing at my misfortune.'

'.'

'Very good '

'Very clean rooms, great staff and very safe. The gym is outstanding and well equipped. Centaurus mall is next to the hotel and Faisal masjid was a half hour amazing walk. Even a complimentry safe airport transfer. This was my second visit from Netherlands.'

'The hotel lobby, reception and dining area was good. It's a big hotel and conveniently located. The room where I stayed was spacious. However there are a few issues which if resolved can really improve the rating. The bathroom needs renovation. Not a major one but it needs a good upgrade. The linen needs to be completely replaced with new ones. Then ones provided were dirty or seemed dirty. I got the pillows replaced. The replacement ones weren't too clean either. Someone really needs to look at...

'Not good '

'Luxury experience at very high level.. '

'Every thing was good '

'Nice good quality hotel, spacious rooms, wide choice and variety of (good quality) food in multiple restaurants inside the hotel. Friendly and cooperative staff.'

'The stuffs are very, very rude and they are not honest on their work.'

'Pathetic customer service '

'Nobody knows what’s going on full of excuses. Not dealing with tthe issues blame each other. Apparently there’s only one iron for entire hotel. absolutely unbelievable'

'It was so embarrassing that hotel didn’t honor the confirmed reservation and denied receiving payment. We had to make another payment. I must get full credit from HITELS.COM '