Exterieur

Beoordelingen van Holiday Inn Express & Suites Allentown West, an IHG Hotel

2.5 out of 5

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 520 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 242 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 105 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 68 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 66 van 1001 beoordelingen" "

8,2/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Rosie, honolulu

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
No laundry room, floor was sticky when we arrived
5 nachten verbleven in mei 2024

10/10 – Uitstekend

Gabriela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Wilfredo

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best Of The Best !!
1 nacht verbleven in april 2024

8/10 – Goed

Donald

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and comfortable
1 nacht verbleven in april 2024
Reactie van The Dream Team at HIEX Allentown West op 12 mei 2024
We wish you all the best, and appreciate you taking time to share your review. Have a wonderful day, until next time!

8/10 – Goed

Belinda

Zakenreiziger
Positief: Netheid
Beautiful and clean
2 nachten verbleven in april 2024
Reactie van Melinda B op 12 mei 2024
Thankyou for sharing you experience, we are happy to know you enjoyed your stay. Please take care, until next time!

10/10 – Uitstekend

Emily

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Extremely reasonable pricing, and quick nice check in. The beds are comfortable and we got a large room for two adults and two kids - have my two year old on the sofa bed, son in one bed, and husband and I in the other.
1 nacht verbleven in april 2024
Reactie van Melinda B op 19 apr 2024
Dear Emily,Thank you for sharing and letting us know you were pleased with the accommodations. It is so nice to get positive feedback, it makes us feel great!

4/10 – Matig

Lisa

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
The room was very old and dated, so it gave it an unclean feeling. It is right next to the highway, so it was loud to sleep. The breakfast was mediocre, nothing great. A small fruit selection would have been nice. Any staff we did encounter was friendly and the price was good.
2 nachten verbleven in april 2024
Reactie van Melinda B op 4 apr 2024
Thank you for reviewing your stay, we appreciate the feedback, We are gearing up to start a full renovation in May of this year, and we hope you will come check us out when the renovations are completed. We wish you safe travels.

10/10 – Uitstekend

juan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovet
1 nacht verbleven in maart 2024
Reactie van Melinda B op 1 apr 2024
Thank you for rating your stay, we wish you all the best in your future travels!

10/10 – Uitstekend

Ismenia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in februari 2024
Reactie van Melinda B op 1 mrt 2024
Thank you for the rating of your recent stay, we value you as our guest and are so happy we were able to accommodate you! Enjoy your future travels!

10/10 – Uitstekend

Roxanna

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Love it
1 nacht verbleven in februari 2024
Reactie van Melinda B op 1 mrt 2024
Thank you for staying with us, we love to know that you had a good experience and we hope to see you again in the future!

8/10 – Goed

Nubia’s

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was overly hot, was the only complaint. It could've been due to us being on the third floor and it being warmer outside for January. The breakfast was amazing, the beds and pillows are extra comfy!! They have a working pool and gym, and overall atmosphere was amazing. Parking was plentiful, and it was close to what we needed. Overall 4/5
1 nacht verbleven in januari 2024
Reactie van Melinda B op 15 feb 2024
Thank you for the review of your stay with us, we appreciate you taking the time to let us know you were able to enjoy it! We hope to see you again in the future. Take care and enjoy your future travels (:

8/10 – Goed

Bob

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Property is right on the road and it’s loud. It was clean and staff nice just a bit dated.
Reactie van Melinda B op 25 jan 2024
Thank you for the review, we appreciate you staying with us and for being our valued guest. We will note on your profile that you prefer a room away from the road if you ever choose to stay with us again. We wish you safe travels.

10/10 – Uitstekend

julio

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice pool, clean room.
Reactie van Melinda B op 22 jan 2024
Thank you for rating your stay, we are so happy you enjoyed the pool while at the hotel. We look forward to being able to accommodate you again in the future. Safe travels!

2/10 – Ontzettend slecht

Cesar

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We didnt stay, we left because of a water shut off letter in the room , i want my money back. we did not stay the night, they should of told us they were going to have the water off before we booked. Front desk said it should be no problem giving our money back but then there was an issue
1 nacht verbleven in januari 2024
Reactie van Ms Back op 25 jan 2024
So sorry that we had a letter placed in the room about the water being shut off the next day. This would have been well after your checkout time and wouldn't have disrupted your stay. I'm sorry about the confusion regarding that issue. We try to make sure we can always accommodate our guests and cause very little disruption to the enjoyment of all amenities. I hope that maybe you can visit us again sometime.

8/10 – Goed

Robert

1 nacht verbleven in januari 2024
Reactie van Melinda B op 22 jan 2024
Thank you for choosing our hotel for your recent stay in Allentown, we appreciate you giving your rating of 4 out of 5, and hope we can get a 5 out of 5 for your next trip. Safe travels.

10/10 – Uitstekend

Heather

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Melinda B op 22 jan 2024
We are so happy that you had a nice stay, we appreciate the positive feedback. We wish you all the best, and hope to see you again!

6/10 – Redelijk

Holly

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Very loud hotel ie; cars driving by, slamming doors, etc. Breakfast was lackluster as most of the most food was unavailable, broken pancake machine and limited seating. Parking lot was terrible, had to walk over a 100 yards to get into this place. Meanwhile the workers parked in the dropoff area right outside the main door.
1 nacht verbleven in december 2023
Reactie van Melinda B op 25 jan 2024
Thank you for rating your stay and telling us about the issues you experienced. We try to make every stay great, and I'm sorry that didn't happen this time. We will share your comments with the team to see if we can improve in the areas mentioned.

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No comments
1 nacht verbleven in december 2023
Reactie van Melinda B op 22 jan 2024
Thank you for rating your experience at the Holiday Inn Express Allentown West. We look forward to seeing you again in the future.

8/10 – Goed

Erika

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I didn't like the light sensors in the room. As soon as you got out of bed the light went on. Much to my husband's annoyance . Then when I got back in bed it finally went off however every 5 mins it came back in again.and again again . Very frustrating . .It's about time all hotels got rid of their carpeting too. think bedbugs etc ... A lot have already removed theirs which is in the positive direction towards hygiene and bug free
1 nacht verbleven in december 2023
Reactie van Melinda B op 22 jan 2024
We apologize that your stay wasn't as good as expected. We are working hard on a full renovation this year, and hope you will come see the results when the renovation is completed. Thank you for your feedback.

10/10 – Uitstekend

Rogelio, Coamo

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place to stay. Good breakfast included. I recommend it!
1 nacht verbleven in december 2023
Reactie van Melinda B op 2 jan 2024
We love to get feedback, and we are so happy you had a nice stay! Please come and visit us again in the new year, until then safe travels!

8/10 – Goed

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Melinda B op 2 jan 2024
Thanks a bunch for the rating, we love to hear from our guests. We wish you a very happy new year and hope to see you again in the near future!

10/10 – Uitstekend

paul

Reisde met familie
Clean, quiet, friendly desk clerk
1 nacht verbleven in december 2023
Reactie van Melinda B op 2 jan 2024
Thank you for the rating, we truly value your opinion. We hope we can accommodate you again in the near future. We wish you all the best in the new year.

10/10 – Uitstekend

Hulan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Melinda B op 15 feb 2024
Thank you for rating your stay, we love to hear from our guests about their experience! Until next time, safe travels.

10/10 – Uitstekend

Nancy

Reisde met familie
Positief: Voorzieningen
1 nacht verbleven in december 2023
Reactie van Melinda B op 2 jan 2024
Thank you Nancy for rating your hotel stay. We aim to get a 5 out of 5, so thank you so much for letting us know we achieved that! Happy new year to you and your family.

10/10 – Uitstekend

Marlin

1 nacht verbleven in december 2023
Reactie van Melinda B op 2 jan 2024
Thank you for the 10 rating, it makes us happy to get positive feedback from you! If you are in the area again, we truly hope you will choose to stay with us again. Happy new year!

10/10 – Uitstekend

Erika

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property is getting a bit old & worn, but everything is spotlessly clean & staff is friendly & helpful. Beds & bedding are super comfortable.
1 nacht verbleven in december 2023
Reactie van Melinda B op 2 jan 2024
Thank you for the feedback, and for letting us know about your experience. We are preparing for a full renovation of the hotel in 2024, we hope you will come back and checkout the finished project. Happy new year and safe travels!

8/10 – Goed

Jose

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Melinda B op 2 jan 2024
Thank you for rating your experience. We value your opinion and are happy to know you enjoyed your stay with us. We wish you the best in your future travels.

8/10 – Goed

Jennifer

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good for visiting this area
1 nacht verbleven in december 2023
Reactie van Melinda B op 5 dec 2023
Thank you for the feedback, we wish you happy holidays!

8/10 – Goed

Patricia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel was fine, very clean, breakfast had some variety, staff was very pleasant and helpful.
1 nacht verbleven in december 2023
Reactie van Melinda B op 5 dec 2023
It is nice to hear from our guests, we value your opinion and appreciate the review of your stay. Happy holidays.

4/10 – Matig

Kenneth

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
18 nachten verbleven in november 2023
Reactie van Melinda B op 1 dec 2023
Thank you for rating your recent stay. We are working hard on making improvements, and hope you will give us another chance in the future. We have a full renovation scheduled for 2024, we would love for you to come see it once it is completed.

2/10 – Ontzettend slecht

Tammy

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Melinda B op 30 nov 2023
We appreciate you taking time to rate your stay. We apologize that you didn't have a better experience, and we will share your rating with the team to see where we can make improvements. Thank you for your honesty.

8/10 – Goed

RosaJ

Positief: Netheid
1 nacht verbleven in november 2023
Reactie van Melinda B op 29 nov 2023
We appreciate the 4 out of 5 rating for your recent stay. We hope you will come stay with us again in the future.

10/10 – Uitstekend

Marcus

1 nacht verbleven in november 2023
Reactie van Melinda B op 29 nov 2023
Thank you for rating your stay, we hope you will come and stay with us again. Happy holidays and safe travels.

10/10 – Uitstekend

Lucero

1 nacht verbleven in november 2023
Reactie van Melinda B op 2 jan 2024
Thank you for the 5 out of 5 rating. We value your opinion, it helps us to see how we are doing. We are happy to know you had a nice stay. Safe travels to you and your family.

10/10 – Uitstekend

Stacy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay with a great price!
Very pleased with how clean the room was. The breakfast was very nice also. Granddaughter loved the make your own pancakes, especially with the chocolate chips! Good variety of hair and cold food. Something for everyone. Coffee was nice and hot!
1 nacht verbleven in november 2023
Reactie van Melinda B op 29 nov 2023
Thank you for letting us know you had a good experience with us! We enjoy to hear from our guests, and are glad your stay was good and you were able to enjoy the breakfast.

10/10 – Uitstekend

Sharon

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was clean
1 nacht verbleven in november 2023
Reactie van Melinda B op 29 nov 2023
Thank you Sharon for the rating, we love to get feedback from our guests. We wish you happy holidays and safe travels.

10/10 – Uitstekend

YaQin

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good~
2 nachten verbleven in november 2023
Reactie van Melinda B op 29 nov 2023
Thank you for the 5 star rating, we love to hear positive feedback. We wish you all the best in your future travels.

2/10 – Ontzettend slecht

Jason

Reisde met familie
Negatief: Personeel en service, comfort kamer
Horrible Experience
Had a horrible experience with our check in. Our room was given to someone else that was booked by someone with the same first name. We were told they checked in with our name, e-mail, confirmation, etc. It was my birthday. We were sent to a room half our size then finally put in the room we paid for. We thought we were going to have to call the cops for fraud but then the girl admitted she didn’t check any id and had just given this other person our room. Horrible experience!
1 nacht verbleven in november 2023
Reactie van Melinda B op 29 nov 2023
Thank you for your recent review. We apologize that you experienced an issue during your stay, and we will share your comments with the staff to try to make sure we can make the needed improvements to our guests' experience. Please except our apology, we wish you the best in your future travels.

8/10 – Goed

CARLOS

Reisde met partner
Refrigerator is missing part
1 nacht verbleven in november 2023
Reactie van Melinda B op 29 nov 2023
Thank you for the rating of your recent stay at the Holiday Inn Express We appreciate you as our valued guest, and hope to see you again in the future.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place but too close to highway, you hear a lot of road noise
1 nacht verbleven in november 2023
Reactie van Melinda B op 14 nov 2023
Thank you for the feedback. We will noted on your profile that you prefer a room away from the highway if you choose to stay with us again. Thank you so much for staying with us.

10/10 – Uitstekend

julio

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is clean, offers a good breakfast, and has a small but amazing pool with an excellent water temperature
1 nacht verbleven in november 2023
Reactie van Melinda B op 13 nov 2023
Thank you for the feedback, we are happy to hear you enjoyed the pool and the breakfast. We wish you the best in your future travels.

10/10 – Uitstekend

Iordanka

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay was nie! Kids enjoyed the pool
1 nacht verbleven in november 2023
Reactie van Melinda B op 13 nov 2023
We are happy to hear you enjoyed the pool, we hope you will come stay with us again in the future. Happy travels.

8/10 – Goed

gary

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Maybe update bathroom. But otherwise nice and convenient location
1 nacht verbleven in november 2023
Reactie van Melinda B op 13 nov 2023
Thank you for the feedback, we are actually in the process of getting a complete renovation starting with the bathrooms. We hope you will come back and check us out once the renovation is completed. Safe travels.

8/10 – Goed

Deborah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Melinda B op 14 nov 2023
Thank you Deborah for rating your stay. We appreciate you and are glad to know you were able to give us a 4 out of 5. We will work hard to make your next stay even better.

10/10 – Uitstekend

Rogelio, Coamo

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place. We asked for late check-out and they were flexible! Great breakfast, definitely we recommendit!
3 nachten verbleven in november 2023
Reactie van Melinda B op 13 nov 2023
Thank you for letting us now about your stay. We are pleased to know you enjoyed the breakfast, and the extend checkout time.

10/10 – Uitstekend

Daniel

1 nacht verbleven in november 2023
Reactie van Melinda B op 5 dec 2023
Thank you for rating your stay. We are happy to know you had a good experience, and hope you enjoy the holidays. Safe travels.

10/10 – Uitstekend

YaQin

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love it~
1 nacht verbleven in november 2023
Reactie van Melinda B op 10 nov 2023
Thanks for letting us know you had a great stay, we love to get positive feedback. Safe travels.

10/10 – Uitstekend

Joel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel near Allentown
This was a great little hotel for one night. Clean, comfortable, and just right for our short visit to Allentown.
1 nacht verbleven in november 2023
Reactie van Melinda B op 6 nov 2023
Thank you Joel for taking the time to share your experience. We are thrilled to know you had a nice stay although it was short visit. We hope to be able to accommodate you in the near future. Safe travels.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean. Quiet. Great breakfast.
1 nacht verbleven in november 2023
Reactie van Melinda B op 6 nov 2023
Thank you for sharing your experience, we are happy you enjoyed your stay and appreciate the positive feedback. We truly hope to see you again and value you as our guest.

4/10 – Matig

Rosa, Tavares

Zakenreiziger, Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The building is very old and shabby. The room had an odor (probably in the carpet) that did not go away even with the air conditioner on. The towels were dingy.
1 nacht verbleven in november 2023
Reactie van Melinda B op 3 nov 2023
Thank you for your review, and for letting us know about your experience. We will work hard to look into and fix the issues mentioned and appreciate your honestly. Thank you for your candid review.