Behandelingskamers voor koppels, een sauna, een spabad, een stoombad
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Beoordelingen van Grand Hotel Tien Shan

4 out of 5
Grand Hotel Tien Shan
115 Bogenbay Batyr Street, Almaty

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 123 van 264 beoordelingen" "
Gastenscore: 8 - Goed. 96 van 264 beoordelingen" "
Gastenscore: 6 - Redelijk. 31 van 264 beoordelingen" "
Gastenscore: 4 - Matig. 8 van 264 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 264 beoordelingen" "

9,0/10

Netheid

8,6/10

Personeel en service

8,6/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Ingrid

4 nachten verbleven in september 2022

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service

4/10 – Matig

Steven, Zonhoven

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Much To expensive, simpel hotel
Price-Quality much much To expensive

10/10 – Uitstekend

ads

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very comfortable stay. Room was a little warm, had to open the window resulting in significant traffic noise. Good breakfast. Great staff.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Timothy, Renton

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything about Tien Shan excuses class. The staff are professional and courteous, the amenities are top notch, the rooms spacious, clean, and comfortable. The breakfast dining facilities were well laid out with a sumptuous array of food items I especially appreciated how well located Tien Shan is. From there, almost everything one needs is within a20 minute walk. Great stay.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

James B

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Excellent
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Charles

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic central location in Almaty, conveniently located in proximity to the Opera, Arasan Spa, the Cathedral, and great restaurants. The hotel gym is small, but adequate in a pinch. The spa is not to be missed. Wonderful buffet breakfast to start the day!
4 nachten verbleven in maart 2024

10/10 – Uitstekend

Shelly

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was beautifully decorated with local art. The pool was peaceful and beautiful.
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Tamas

1 nacht verbleven in december 2023

10/10 – Uitstekend

gürkan

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Otel guzel ama kahvaltisi beklentimin altındaydı
1 nacht verbleven in november 2023

10/10 – Uitstekend

NHON

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Grat hotel in Almaty, Kazakhstan
The hotel is located in a good location with shops, restaurants and supermarket nearby.; the surrounding area is safe and quiet at night. The room is small since the hotel is an old building; however, it is very clean and all amenities are in very good condition. The hotel staff is helpful and speaks English well.
2 nachten verbleven in oktober 2023

6/10 – Redelijk

Kevin

The hotel is located on an ideal green area of Almaty surrounded by parks and museum, however, as we live in the world of technology, there were at least one socket that dud not work., they also charged for ectra drinking glasses into the room as well as knives and forks. When ordering room servuce staff forgot certain items such as a fork or molk for coffee. There is no morning drinking facilities. I would nit come back to the hotel again if I am being honest and will go back to the hotel I stayed before.
5 nachten verbleven in oktober 2023

6/10 – Redelijk

Helio

Positief: Netheid, comfort kamer
Just regular
The hotel is well located, but the facilities need modernization. The curtains do not block the daylight. Breakfast is regular. The biggest problem is the service, from the lack of kindness till the poor english. I think is just a matter of trainning.
1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Leili

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is in an excellent location but unfortunately that is the only positive thing about it. Hotel itself is quite outdated and need a massive reonavtion and some proper love and care. The reception staff are not at all helpful and border line rude. They act as if they are doing the guests a favour by even answering them. They have absolutely no sense of customer service, which is a basic expectation from a 4/5 star hotel. The breakfast is really poor, better not to waste your time there, just walk to many beautiful / well served cafe dotted around Almaty. The spa and spa staff are nice but parts of the spa are continuously booked for private treatment. Overall a very poor hotel/service.
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

Shawn

Reisde met partner
Older style but elegantly cared for. Very comfortable. We enjoyed our stay tremendously.
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Paramveer

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and quiet place. Staff was so nice and smiling. Housekeeping staff was also very attentive of their duties. All in all , I recommend this place to stay in Almaty.
8 nachten verbleven in september 2023

8/10 – Goed

Mark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
New Facade, Same Wifi
I stayed here 3 years ago, and it was nice enough. They are making major changes to the facade of the building, giving it a modern look. I noticed better quality food from room service, plus it is now available 24/7. They have a shuttle service to the airport, but you must pay. Also improved was the spa experience, with a wonderful massage. Well-stocked mini bar in the fridge. I wish there was a kettle in the rooms for early morning coffee. Also, the Wifi is the same, not very fast.
Main Lobby
Central Atrium
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

PAOLO

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ottimo
Personale squisito e molto disponibile. Hotel di ciasse, colazione abbondante
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Oleg

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hospitable place
10 nachten verbleven in augustus 2023

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Negatief: Personeel en service
Not a second time
Reception was not helpful at all. Wanted to change the room because I got an ex-smoking room, after a discussion they changed it (at least). They said they smell no smoke. I wanted them to arrange me a driver to Big Almaty Lake. All I got was a Flyer with guided tours, I should call there. At the checkout they wanted me to charge something from the Minibar. I haven't drank anything. They didn't charged me, but overall the reception didn't make a good impression. The room was okay, very old and could need a renovation. The curtains didn't block the lights, so be prepared to wake up at 7 o'clock because the room is so bright.
3 nachten verbleven in juli 2023

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best staff ever
Amazing staff went the extra mlie.
4 nachten verbleven in juli 2023

10/10 – Uitstekend

Natalia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Dwight

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is excellent and centrally located close to all amenities. The Spa and pool were a great benefit in a cool atmosphere
3 nachten verbleven in juni 2023

10/10 – Uitstekend

Douglas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in juni 2023

10/10 – Uitstekend

Dharamvir Singh

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Tourist friendly hotel with amazing staff
Amazing and centrally located with superb breakfast and staff support.
5 nachten verbleven in mei 2023

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice stay!
Great property. Excellent breakfasts. Helpful staff. Awesome spa.
2 nachten verbleven in mei 2023

10/10 – Uitstekend

Boris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2023

10/10 – Uitstekend

Magdalena

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
As mentioned by other travellers, the property might seems dated, but at the same time it is very well maintained and extremely clean.
6 nachten verbleven in mei 2023

6/10 – Redelijk

Varvara

Zakenreiziger
Positief: Personeel en service
Condition of room
2 nachten verbleven in april 2023

6/10 – Redelijk

Anirban

Reisde met familie
Positief: Netheid, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Great Potential, needs improvement
This hotel is well located with proximity to several attractions in walking distance. The hotel is nice, but can be so much better. Firstly, my pickup reached 45 mins The maintenance is crumbling at places. Drawer knobs, showers faucets etc. were falling off and rusted. Secondly, at check in as they gave me a much smaller room. After me objecting, they checked and moved me to my actual suite room. Thirdly, for a family paying for 4 individuals and a suite, their daily room housekeeping was poor (providing only 2 small water bottles, having to remind to place tea cups in the room and so on). We had to even remind them once to take out the trash from the room (despite the room having being cleaned). I extended my 6-night stay by half a day as my flight was late. The manager told me they gave me an expensive room erroneously but actual price was higher. They charged me 70K KZT for the room extension (higher than my original booking rate). I checked later, the same room was available online much cheaper. They genuinely try, but very few of the staff speak English to be able to actually help their guests. As they attract more guests, they will need better staff who smile, and who help. The security at the main gate are grumpy and don’t extend a helping hand when they see a family with luggage, small children. No proper business centre (though it promises one). Ms. Aliaa at the reception stands out being helpful and knowledgeable. Thank you Aliaa
6 nachten verbleven in april 2023

10/10 – Uitstekend

Rachelle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Gracious and Comfortable
The hotel was very comfortable and gracious in style. The wifi worked well. There was almost too much hot water and the shower pressure was phenomenal. The spa was excellent. I only wish we had time for a massage. Breakfast was dangerous to the waist line. Their pastries and breads were particularly top notch.
2 nachten verbleven in april 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect except for room A/C not working. Was cool so we were comfortable anyway!
1 nacht verbleven in april 2023

10/10 – Uitstekend

jens

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice staff in reception especial when checking out the 29of March. Over all good hotel with spa pools and good location.
2 nachten verbleven in maart 2023

8/10 – Goed

Artur

Reisde met een groep
Positief: Netheid, personeel en service
das Frühstück und der Spa-Bereich waren super. In den Zimmern merkte man dem Teppich ein gewisses Alter an. Alles in einem überwiegen die Standortvorteile und das gute Preisleistungsverhältnis deutlich.
2 nachten verbleven in maart 2023

10/10 – Uitstekend

Sadigatou

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel!
Fantastic customer service from the director and his staff. I love how approachable the director is and how they went the extra mile to make sure my needs were met. I really enjoyed the cleanliness of my room, the and the variety of the buffet for breakfast. The hotel is centrally located, walking distance to the most popular touristic venues, shopping malls and yummy restaurants.
4 nachten verbleven in maart 2023

10/10 – Uitstekend

Sun Ho

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
10 nachten verbleven in februari 2023

6/10 – Redelijk

Saurabh

Positief: Netheid, personeel en service

10/10 – Uitstekend

Ruslan

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2022

8/10 – Goed

SCOTT, Redwood Valley

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It had a great swimming pool. However, you should know that the swimming pool is closed to children on Sundays. Our children had fun at the pool on Monday morning.
1 nacht verbleven in oktober 2022

4/10 – Matig

Bauyrzhan

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Terrible room and service
The room was quite old and both the sink and the shower tub clogged, both would be quite obvious and easy to fix, apparently they don't care much anymore. The elevator is broken/under construction, noone cares to help with luggage. The service was terrible, the security was looking at me with suspicion, apparently they smile for foreigners sometimes. The reception refused to provide an invoice because I paid through hotels.com as if they didn't get the money. There is Rahat Palace for same price but 5 star and much better, this one doesn't care about it's quality any more.
2 nachten verbleven in september 2022

8/10 – Goed

Ravi M

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2022

8/10 – Goed

Faisal

3 nachten verbleven in augustus 2022

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2022

8/10 – Goed

Mark

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Good clean hotel, large room, and friendly service from the staff.
3 nachten verbleven in juli 2022

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2022

10/10 – Uitstekend

Khaled

2 nachten verbleven in mei 2022

8/10 – Goed

SANGYONG

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
숙박에 만족
코19 팬데믹의 영향 때문인지 숙박객은 많지 않아 보였다. transfer로 1박을 하기 위함이었다. 저녁 9시경에 체크인하여 레스토랑에서 늦은 저녁식사를 하고, 비행에 지쳐 자고, 조식을 한 다음에 곧바로 공항으로 직행. 우린 숙박에 만족했다.
1 nacht verbleven in november 2021

8/10 – Goed

Didar

Positief: Netheid, personeel en service en comfort kamer
Отличная локация
Хороший отель с прекрасной локацией. Хороший сервис, достойные завтраки. Нужно решать вопрос с розетками и в идеале внедрить бы usb порты. А так практически нет свободных розеток, негде заряжать гаджеты. Если у вас их несколько, то будет неудобно.
1 nacht verbleven in november 2021

6/10 – Redelijk

Mikhail

3 nachten verbleven in november 2021

8/10 – Goed

Antony

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable room for a good price
I have stayed at this hotel many times as it is in a great location and very convenient for my needs. The interior of the hotel is a little dated and showing its age, but the room is always clean and comfortable and the staff are friendly and helpful. The shower has a tendency to leak onto the bathroom floor, but this was a relatively minor inconvenience. The breakfast selection is ok although the coffee machine a bit dated! I'd be happy to stay again.
13 nachten verbleven in oktober 2021