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Beoordelingen van Holiday Inn ALMATY, an IHG Hotel

4 out of 5
Holiday Inn ALMATY, an IHG Hotel
Timiryazev 2 D, Almaty

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 90 van 233 beoordelingen" "
Gastenscore: 8 - Goed. 88 van 233 beoordelingen" "
Gastenscore: 6 - Redelijk. 32 van 233 beoordelingen" "
Gastenscore: 4 - Matig. 11 van 233 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 233 beoordelingen" "

8,4/10

Netheid

8,2/10

Personeel en service

7,6/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is fine. Location not perfect, but good for the purpose of my trip. Hotel meets the Holiday Inn standard I expected.
4 nachten verbleven in juni 2019

8/10 – Goed

Koen, Netherlands

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good hotel for business, little far from city
Fine hotel, what you expect from a Holiday Inn. Nothing special around the hotel, few restaurants.
3 nachten verbleven in mei 2018

10/10 – Uitstekend

Francois, Antwerpen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel, just book!
Everything was perfect. Great selection of breakfast, rooms are clean and big enough, fast room service, gym was fine and people are very friendly at the reception. This hotel is my all time favorite in Almaty and would defiantly recommend this hotel with European standards. One remark, try to get a room on the back side of the building as the street side can be a little noisy for sensitive sleepers.
Reactie van Eric Seiler op 10 jan 2015
Dear Guest, Thank you for taking the time and sharing feedback about your stay at Holiday Inn Almaty. We always strive to offer the best services to our guests and your appreciation is very encouraging. I am really glad that you enjoyed your stay at our hotel. Thank you for your comments about our breakfast, room, service and friendliness of our staff. We will surely pass your kind words of appreciation to our staff. Looking forward to welcome you again. Sincerely, Eric Seiler Acting General Manager

2/10 – Ontzettend slecht

agnis

4 nachten verbleven in maart 2024
Reactie van Aruzhan Iskakova op 24 apr 2024
Dear Agnis ,Thank you for taking the time to tell us about your experience at Holiday Inn ALMATY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at or aruzhan.iskakova@ihg.com.Sincerely,Aruzhan Iskakovaaruzhan.iskakova@ihg.com

10/10 – Uitstekend

Woojin

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024

6/10 – Redelijk

Julia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Sohn

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
not good
1 nacht verbleven in december 2023
Reactie van Aruzhan Iskakova op 20 dec 2023
Dear Guest,Thank you for choosing out hotel for your stay!If you don't mind, we kindly ask you to inform us what problems you faced during your stay that you rated it 1 out of 5?Thank you in advance!

8/10 – Goed

Woojin

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

10/10 – Uitstekend

Lesya, Clackamas

Reisde met een groep, Zakenreiziger
Negatief: Personeel en service, voorzieningen
3 nachten verbleven in december 2023

4/10 – Matig

Oleksandr

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
The hotel in general is fine but .. when I checked in there was a bat in my room, brought it to receiption in a bag: no excuses, no support or customers service. I am traveling for months and this is the place I will never come back
2 nachten verbleven in november 2023

10/10 – Uitstekend

Jonathan

1 nacht verbleven in september 2023

10/10 – Uitstekend

Dongil

3 nachten verbleven in augustus 2023
Reactie van Grigory op 8 sep 2023
Тhank you for taking the time to tell us about your experience at Holiday Inn Almaty. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to welcome you again in the future. Again, thank you for choosing Holiday Inn! Best Regards, Holiday Inn Almaty Team

6/10 – Redelijk

Xuejun

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
it’s in a convenient location, quiet and staff members are very friendly. But the property is a bit run down. The carpet needs to be replaced and the furnitures are old.
3 nachten verbleven in augustus 2023
Reactie van Grigory op 8 sep 2023
Тhank you for taking the time to tell us about your experience at Holiday Inn Almaty. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to welcome you again in the future. Again, thank you for choosing Holiday Inn! Best Regards, Holiday Inn Almaty Team

10/10 – Uitstekend

JEONG WON

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in augustus 2023
Reactie van Grigory op 8 sep 2023
Тhank you for taking the time to tell us about your experience at Holiday Inn Almaty. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to welcome you again in the future. Again, thank you for choosing Holiday Inn! Best Regards, Holiday Inn Almaty Team

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is an ideal area where for people who visits a country for the first time. The staff have been brilliant and extremely helpful and friendly.
4 nachten verbleven in juli 2023
Reactie van Grigory op 8 aug 2023
Тhank you for taking the time to tell us about your experience at Holiday Inn Almaty. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to welcome you again in the future. Again, thank you for choosing Holiday Inn! Best Regards, Holiday Inn Almaty Team

10/10 – Uitstekend

Kevin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Although I had problems when I arrived in the country with my partner was unfortunate was unable to meet me, the staff was able to assist my situation, they were extremely helpful and speak and understand good English, very impressed and great hospitality.
2 nachten verbleven in juli 2023
Reactie van Grigory op 1 aug 2023
Тhank you for taking the time to tell us about your experience at Holiday Inn Almaty. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to welcome you again in the future. Again, thank you for choosing Holiday Inn! Best Regards, Holiday Inn Almaty Team

10/10 – Uitstekend

HARUNA

1 nacht verbleven in juli 2023
Reactie van Grigory op 24 jul 2023
Тhank you for taking the time to tell us about your experience at Holiday Inn Almaty. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to welcome you again in the future. Again, thank you for choosing Holiday Inn! Best Regards, Holiday Inn Almaty Team

10/10 – Uitstekend

Woojin

Zakenreiziger
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Not bad, but not good
4 nachten verbleven in juli 2023
Reactie van Grigory op 19 jul 2023
Тhank you for taking the time to tell us about your experience at Holiday Inn Almaty. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to welcome you again in the future. Again, thank you for choosing Holiday Inn! Best Regards, Holiday Inn Almaty Team

10/10 – Uitstekend

Anela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Such a great experience! Very attentive and helpful staff, delicious breakfast, safe and clean environment.
Reactie van Aruzhan op 20 jun 2023
Тhank you for taking the time to tell us about your experience at Holiday Inn Almaty. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to welcome you again in the future. Again, thank you for choosing Holiday Inn! Best Regards, Holiday Inn Almaty Team

4/10 – Matig

Kwang Yeol

1 nacht verbleven in juni 2023
Reactie van Aruzhan op 20 jun 2023
Тhank you for taking the time to tell us about your experience at Holiday Inn Almaty. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to welcome you again in the future. Again, thank you for choosing Holiday Inn! Best Regards, Holiday Inn Almaty Team

8/10 – Goed

SANGCHUN

4 nachten verbleven in mei 2023
Reactie van Aruzhan op 20 jun 2023
Тhank you for taking the time to tell us about your experience at Holiday Inn Almaty. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to welcome you again in the future. Again, thank you for choosing Holiday Inn! Best Regards, Holiday Inn Almaty Team

2/10 – Ontzettend slecht

Junwon

1 nacht verbleven in juni 2023
Reactie van Aruzhan op 20 jun 2023
Тhank you for taking the time to tell us about your experience at Holiday Inn Almaty. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to welcome you again in the future. Again, thank you for choosing Holiday Inn! Best Regards, Holiday Inn Almaty Team

10/10 – Uitstekend

Sergej

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Sehr schön
4 nachten verbleven in mei 2023
Reactie van Holidai Inn Almaty Team op 7 jun 2023
Тhank you for taking the time to tell us about your experience at Holiday Inn Almaty. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to welcome you again in the future. Again, thank you for choosing Holiday Inn! Best Regards, Holiday Inn Almaty Team

8/10 – Goed

Kathy

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The room and hallway carpets were very dirty and the color almost turned black.
1 nacht verbleven in mei 2023
Reactie van Darkhan op 26 mei 2023
Тhank you for taking the time to tell us about your experience at Holiday Inn Almaty. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to welcome you again in the future. Again, thank you for choosing Holiday Inn! Best Regards, Holiday Inn Almaty Team

6/10 – Redelijk

Mohamed

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Never ever thinking to come again!!!
Not clenched enough, it’s not every day. Reception staff are not professional. Check out 12 but they are making noise from 10:00 am. Breakfast not worth at all. The Hotel not as holiday in standard!
5 nachten verbleven in april 2023
Reactie van Darkhan op 28 apr 2023
Dear Mohamed,Thank you for taking the time to tell us about your experience at Holiday Inn Almaty. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to welcome you again in the future. Again, thank you for choosing Holiday Inn! Best Regards, Holiday Inn Almaty Team

8/10 – Goed

Kwang Yeol

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2023
Reactie van Anara op 21 apr 2023
Dear Kwang Yeol, we would like to thank you for rating your stay with us and looking forward in welcoming back at Holiday Inn Almaty! Sincerely, Anara Kospanova

8/10 – Goed

DUCK HO

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2023
Reactie van Anara op 21 apr 2023
Dear DUCK HO, we would like to thank you for taking the time and rating your stay with us. Looking forward in welcoming back at Holiday Inn Almaty! Sincerely, Anara Kospanova

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in april 2023
Reactie van Anara op 21 apr 2023
Dear Anonymous, we would like to thank you for the high rating and looking forward in welcoming back at Holiday Inn Almaty! Sincerely, Anara Kospanova

6/10 – Redelijk

Faina, Mulgrave

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Stayed there for around 5 days, and the hotel unfortunately falling apart. Staff and service are excellent. Staff goes beyond and above to help, and accomodate your needs. They make sure you are happy and do their best to make your stay comfortable as much as its possible giving the conditon of the hotel. Rooms are outdated, towels are very old and thin. When I asked, the host brought very good fluffy towels, but to get them you might need to ask. The lights in the room are very pale, its almost dark and feels uninviting, carpet is dirty and old. It feels like staff does everyting to keep this place clean and tidy, but management invests ZERO to make it happen. Overall, my big THANKS to staff for accomodating our needs and changing the room, giving good towels, umbrella when it was raining, etc. And lots of questions to management and owners, the hotel has amazing team working there, location is spot on, why not to make tis hotel one of the bests in towm? Thanks
5 nachten verbleven in april 2023
Reactie van Anara op 21 apr 2023
Dear Faina, first of all let us to thank you for taking the time and to share your feedback with us, we really appreciate it. The hotel is in the process of changing the linen and towels floor by floor. The carpet looks dirty as the color is dark but the room cleaned very thoroughly. In spite of the fact that the rooms are outdated we keep our hotel clean and focus to the service as well. We are looking forward in welcoming you back at Holiday Inn Almaty! Sincerely, Anara Kospanova

6/10 – Redelijk

Zhanna

Zakenreiziger
The regular hotel. We had our every year conference there. There were not lotion and shower cap in the room. They put only two small towels. It were not enough, frankly! There is a reconstruction area around the hotel.
2 nachten verbleven in maart 2023
Reactie van Anara op 21 apr 2023
Dear Zhanna, we would like to thank you for taking your time to share the feedback with us. The set up and amenities in the standard room is according to the IHG standard, in case, if you need any additional items we have a Forgot something program by dialing reception and asking the missing items. We are looking forward in welcoming you back at Holiday Inn Almaty! Sincerely, Anara Kospanova

10/10 – Uitstekend

Victoria

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very helpful and attentive staff, great breakfast, clean room and one of the best areas, close to everything.
10 nachten verbleven in maart 2023
Reactie van Anara op 21 apr 2023
Dear Victoria, first of all let us to thank you for taking the time to share your feedback with us. We are very happy to know that you stay was great. We look forward in welcoming you back at Holiday Inn Almaty! Sincerely, Anara Kospanova

6/10 – Redelijk

Jouko

Reisde met een groep
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Ei ollut 4 tähden arvoinen. Korkeintaan 3 tähteä. Aamupala oli keskitasoa huonompaa. pekonit ja makkarat kylmiä. kahvinkeitinlaite surkea, ja liian hidas. normaali kahvi puuttui. makkaralaadut oli huonoja. henkilökunnan kielitaito oli heikko.
6 nachten verbleven in maart 2023
Reactie van Anara op 18 mrt 2023
Dear Jouko, thank you for sharing the feedback on your recent stay. I'm really sorry to hear you were disappointed with the quality of our breakfast. Your experience doesn't clearly meet with the standards we set to ourselves. We do use guest feedback to find areas of improvement and I will be sharing your feedback with the team. I hope we get the chance to host you again in the future and show you that your experience this time is not the norm. Sincerely, Anara Kospanova Operations Manager.

10/10 – Uitstekend

Shazni Ahamed

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2023
Reactie van Anara op 21 apr 2023
Dear Shazni Ahamed, we would like to thank you for taking the time to evaluate out hotel. Looking forward in welcoming you back at Holiday Inn Almaty! Sincerely, Anara Kospanova

10/10 – Uitstekend

JAMES

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff very helpful and polite, rooms very clean
9 nachten verbleven in februari 2023
Reactie van Anara op 22 feb 2023
Dear James, thank you for the feedback, we appreciate your time to share it with us. Looking forward in welcoming you back at Holiday Inn Almaty! Sincerely, Anara.

10/10 – Uitstekend

Irina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten

4/10 – Matig

Dmitri

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
9 nachten verbleven in november 2022

6/10 – Redelijk

Alexander

Zakenreiziger, Reisde met familie
The location was right for the event that we had to attend.
2 nachten verbleven in oktober 2022

8/10 – Goed

Khalil

1 nacht verbleven in oktober 2022

10/10 – Uitstekend

SOONGAB

2 nachten verbleven in oktober 2022

10/10 – Uitstekend

Simon

3 nachten verbleven in augustus 2022

10/10 – Uitstekend

YANGIN

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2022

2/10 – Ontzettend slecht

emre

2 nachten verbleven in september 2022

10/10 – Uitstekend

Sharofiddin

1 nacht verbleven in september 2022

8/10 – Goed

Madina

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
The toilets are very dirty!
3 nachten verbleven in augustus 2022

6/10 – Redelijk

Gi Hoon

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid
Floor was very dirty.
1 nacht verbleven in augustus 2022

8/10 – Goed

Shakhriyor

Positief: Netheid, personeel en service en voorzieningen
4 nachten verbleven in augustus 2022

10/10 – Uitstekend

Natalia

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All
9 nachten verbleven in augustus 2022

10/10 – Uitstekend

Mikhail

Zakenreiziger, Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2022

10/10 – Uitstekend

Alijon

1 nacht verbleven in juli 2022

10/10 – Uitstekend

Kjeld

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in juli 2022