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Beoordelingen van Mercure Almaty City Center

4 out of 5
Mercure Almaty City Center
53 Abylai Khan Avenue, Almaty

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 47 van 70 beoordelingen" "
Gastenscore: 8 - Goed. 17 van 70 beoordelingen" "
Gastenscore: 6 - Redelijk. 2 van 70 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 70 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 70 beoordelingen" "

9,4/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Avoid. Not 4-star. Not 9.0 rating.
I cannot understand how this hotel gets a 9.0 rating. Please be aware that the Wi-Fi is terrible. You can just about download files but streaming or video calls are nearly impossible. Couple that with the fact that there was no signal on the TV for the entirety of my five-night stay, and this doesn’t spell out 4-star hotel to me. The towels are tiny, the hotel has just one corkscrew that apparently disappeared so they were unable to provide one and the breakfast is distinctly average. There are better hotels in Almaty for the same price or cheaper. Honestly, please avoid.
5 nachten verbleven in januari 2023
Reactie van Mercure Team op 8 feb 2023
Dear Mr. Weil,Thank you for taking the time to tell us about your experience at the Mercure Almaty City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We accept that we had an issue with internet and its affected to television during your stay that had been already fixed. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,General ManagerAntonio Petrucci

8/10 – Goed

Marc

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
mc
1 nacht verbleven in september 2022
Reactie van Mercure Team op 30 sep 2022
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Team

8/10 – Goed

Fahad

Zakenreiziger
Positief: Personeel en service
1 nacht verbleven in september 2022
Reactie van Mercure Team op 30 sep 2022
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Team

10/10 – Uitstekend

Dennis

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2022
Reactie van Mariam op 21 sep 2022
Dear Dennis,We thank You for your feedback and certainly look forward to welcoming you back again in the nearest future.Yours sincerely,Reservation team

10/10 – Uitstekend

khamis

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in maart 2022
Reactie van Danilo Benne op 31 mrt 2022
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Danilo Benne

8/10 – Goed

YILMAZ RAGIP

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in maart 2022
Reactie van Danilo Benne op 26 mrt 2022
Dear Yilmaz Ragip Dulker, We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Danilo Benne

10/10 – Uitstekend

Yerzhan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2022
Reactie van Danilo Benne - GM Mercure Almaty City Center op 17 jan 2022
Dear Yerzhan, We are most grateful to you for taking the time to leave such a positive review about your visit to Mercure Almaty. We look forward to welcoming you again at the Mercure Almaty in the near future. With best regards, Danilo Benne GM Mercure Almaty City Center

8/10 – Goed

Feruza

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay at this hotel. Staff were very friendly and helpful with all our queries and requests. We particularly liked the generous delicious breakfast and how hospitable the restaurant team was. We used the spa upstairs twice and we loved it. Just be sure to take your own flip flops to the spa because the shoes the hotel gives for free is slippery on those surfaces. The whole hotel is clean, the room was nice and good for its price. I would recommend staying at this hotel whether you are visiting Almaty for business or fun.
3 nachten verbleven in juni 2021
Reactie van . op 6 dec 2021
Dear Feruza, We very much appreciate your comments regarding your stay at the Mercure Almaty. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General manager Danilo Benne

8/10 – Goed

Dennis

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2021
Reactie van . op 6 dec 2021
Dear Guest, Thank you for the high rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Almaty Team

10/10 – Uitstekend

Birand

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2021
Reactie van . op 6 dec 2021
Dear Guest, Thank you for the high rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Almaty Team

4/10 – Matig

Sabina

Zakenreiziger
Negatief: Personeel en service, voorzieningen
Reception was very disappointing. Room was missing basic things like soap, shampoo and hair dryer which I never end up getting.
1 nacht verbleven in oktober 2021
Reactie van Mercure Almaty Team op 20 okt 2021
Dear Sabina, we have acknowledged your review and please know that we have taken your feedback seriously. It has never been more important to us than during the current situation to listen to what our guests have to say and we care very much about how we make our guests feel. You can be assured that each step our hotel journey will be carefully reviewed with the team. Best regards, Mercure Almaty Team

2/10 – Ontzettend slecht

Zhanna

Negatief: Personeel en service
1 nacht verbleven in juni 2021
Reactie van Mercure Team op 30 sep 2022
Dear Guest,We thank You for your feedback and certainly look forward to welcoming you back again in the nearest future.Yours sincerely,Mercure team

10/10 – Uitstekend

Kamshat

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Отличный персонал
Отличный отель и очень отзывчивый персонал. У ребёнка был день рождения, его поздравили тортиком, нам продлили проживание до 16.00 бесплатно и предоставили бесплатный завтрак сыну. Спасибо отелю
1 nacht verbleven in maart 2021
Reactie van . op 20 apr 2021
Уважаемый гость, В первую очередь мы хотим Вас поблагодарить за выбор нашего отеля Mercure Almaty City Center! Спасибо Вам за то что уделили время и оставили такой замечательный отзыв. Мы с радостью будем Вас ждать снова С уважением, Директор отдела по приему и размещению гостей Шухрат Ашимбаев

10/10 – Uitstekend

MUHAMMET

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Temiz bir otel, merkeze de yakın.
3 nachten verbleven in februari 2021
Reactie van . op 23 feb 2021
Dear Muhammet, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager Danilo Benne

10/10 – Uitstekend

teodor

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
This is my 4th stay at this property
I keep coming back, and the place keeps delivering each time - that is worth mentioning - thanks Team Mercure
2 nachten verbleven in oktober 2020
Reactie van . op 20 apr 2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager Danilo Benne

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in oktober 2020
Reactie van . op 26 okt 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager Danilo Benne

10/10 – Uitstekend

teodor

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect for walking around city center Almaty
Amazing service from front-desk - Mr. DAMIR has been utmost professional and has helped us with advice and many other things. Comfortable lobby and location close to the walking promenade in Almaty. Good room-service
1 nacht verbleven in oktober 2020
Reactie van . op 13 okt 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Almaty. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Danilo Benne

8/10 – Goed

Didar

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Неповторимый интерьер
Классное расположение, очень близко к арбату и пешеходной улице Панфилова. Номера оформленый в казахских орнаментах, прямо очень красиво!
1 nacht verbleven in juni 2020
Reactie van . op 14 jul 2020
Уважаемый гость, В первую очередь мы хотим Вас поблагодарить за выбор нашего отеля Mercure Almaty City Center! Спасибо Вам за то что уделили время и оставили такой замечательный отзыв. Мы с радостью будем Вас ждать снова С уважением, Директор отдела по приему и размещению гостей Шухрат Ашимбаев

10/10 – Uitstekend

Irina

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2020
Reactie van Team Mercure Almaty City Center op 4 mei 2020
Dear Irina, thank you very much for your kind review and we are delighted you enjoyed your stay, in particular the service you were offered by our team and your experience at the breakfast. It was a pleasure having you with us and we look forward to welcoming you back again very soon at Mercure Almaty City Center. With kind regards, Team Mercure Almaty City Center

10/10 – Uitstekend

Peder

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in februari 2020
Reactie van . op 27 okt 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Almaty. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Danilo Benne

8/10 – Goed

Yoshie

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I like Mercure because their rooms and facilities are always modern and clean. This hotel in Almaty was no exception. Very satisfied with breakfast and their service was good in general. There are some dining options available within walking distance.
4 nachten verbleven in februari 2020
Reactie van . op 27 okt 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager Danilo Benne

10/10 – Uitstekend

Alexey

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Отличный отель с отличным местоположением
Отличный отель с большими номерами и прекрасным местоположением, очень рекомендую.
2 nachten verbleven in oktober 2019
Reactie van . op 27 okt 2020
Уважаемы гость, Благодарим Вас за выбор нашего отеля и за высокую оценку, Двери нашего отеля всегда открыты для Вас С уважением, Директор отдела по приему и размещению гостей Шухрат Ашимбаев

8/10 – Goed

YURY

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2020
Reactie van . op 27 okt 2020
Уважаевый Гость, Выражаем искренюю благодарность за то что Вы уделили время и поставили оценку нашему отелю До новых встреч! С уважением, Команда Mercure Almaty City Center

10/10 – Uitstekend

Payal

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2019
Reactie van . op 27 okt 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager Danilo Benne

10/10 – Uitstekend

MR DANIEL R

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2019
Reactie van . op 27 okt 2020
Dear Mr. Daniel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager Danilo Benne

10/10 – Uitstekend

ATUL

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fabulous experience. The check in staff was very courteous and friendly. Resolved all possible problems.
2 nachten verbleven in december 2019
Reactie van . op 27 okt 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Almaty. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Danilo Benne

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property Great propertyGreat propertyGreat property Great propertyGreat property
7 nachten verbleven in november 2019
Reactie van . op 27 okt 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Almaty. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Danilo Benne

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in november 2019
Reactie van . op 27 okt 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager Danilo Benne

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in oktober 2019
Reactie van Danilo Benne op 4 nov 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Zekeriya

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Herşey güzel
Otel çok güzel. Herkese tavsiye ediyorum.
3 nachten verbleven in oktober 2019
Reactie van Danilo Benne op 4 nov 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel mostly except issues at check out
My usual stay when at Almaty but the hotel this time made a mistake on the invoicing when I had already checked out and when I asked to separate various charges, was told I have already checked out so they cannot reverse/provide as requested. It wasn't even my fault the error was done at the check out area yet they will not oblige my request, truly disappointing as after 3 emails no one has bothered to respond.
3 nachten verbleven in oktober 2019
Reactie van Danilo Benne op 4 nov 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Almaty City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 – Uitstekend

Farouk k

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
GOOD
1 nacht verbleven in oktober 2019
Reactie van Danilo Benne op 4 nov 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 – Uitstekend

Nicoleta

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2019
Reactie van Danilo Benne op 4 nov 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Had 6 nights at the hotel. Modern, clean and great service. Excellent
1 nacht verbleven in september 2019
Reactie van Danilo Benne op 4 nov 2019
Dear guest, We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 – Goed

Se Young

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
전반적으로 좋아요!
오픈한지 얼마 않되서 그런지 깨끗하고 좋았어요. 전반적으로 직원들도 친절하고 좋았지만 다리미와 다리미판을 요청했는데 준다고 하더니 갑자기 없다고 못 준다고 하더라구요. 그것도 몇 시간 지난 후 재 요청하니 그제서야 없다고 ㅜㅜ 공항에서는 15분 정도 호텔에서 도보 5분 정도에 마트와 아르바트 거리 같은? 스트리가 있어서 저녁에는 버스킹도 하고 인파가 많아요. 크지 않지면 쇼핑몰도 있어요!
1 nacht verbleven in augustus 2019
Reactie van . op 20 apr 2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really well located. Brand new and great service. Good breakfast. Nice spa. Good rooms
3 nachten verbleven in augustus 2019
Reactie van . op 20 apr 2021
Dear Guest, Let us thank you for choosing “Mercure Almaty City Center” and for taking time to share your impression of your recent stay with us. We are very glad that you enjoyed your stay and that we were able to meet your expectations. Special thanks for all the positive moments mentioned in your review. We hope your next stay with us will be even more pleasant. Best regards, Danilo Benne General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel, beautiful room and excellent restaurant.
2 nachten verbleven in mei 2019
Reactie van Mercure Almaty Team op 22 jun 2019
Dear Kind Guest, thank you very much for your kind review. We are delighted you enjoyed your stay, in particular the service you were offered by our team and the excellent food at the restaurant. It was a pleasure having you with us and we look forward to welcoming you back again very soon. With kind regards, Team Mercure Almaty City Center

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2019
Reactie van . op 20 apr 2021
Dear kind Guest, thank you for your feedback, we're so pleased to hear that you enjoyed your time with us and that all was fine. We look forward to welcoming you back. Kind regards, Team Mercure Almaty City Center

8/10 – Goed

Zekeriya

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in mei 2019
Reactie van . op 20 apr 2021
Dear kind Guest, thank you for your feedback, we're so pleased to hear that you enjoyed your time with us and that all was fine. We look forward to welcoming you back. Kind regards, Team Mercure Almaty City Center

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2019
Reactie van Mercure Almaty Team op 18 mei 2019
Dear Guest, thank you for your feedback, we're so pleased to hear that you enjoyed your time with us and that all was perfect. The team will be thrilled to hear that your stay was wonderful. We look forward to welcoming you back. Mercure Almaty Team

10/10 – Uitstekend

Recep Akin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Preferable for business
1 nacht verbleven in april 2019
Reactie van . op 20 apr 2021
Dear Guest, Let us thank you for choosing “Mercure Almaty City Center” and for taking time to share your impression of your recent stay with us. We are very glad that you enjoyed your stay and that we were able to meet your expectations. Special thanks for all the positive moments mentioned in your review. We hope your next stay with us will be even more pleasant. Best regards, Danilo Benne General Manager

10/10 – Uitstekend

Recep Akin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good for business
1 nacht verbleven in april 2019
Reactie van Mercure Almaty Team op 22 jun 2019
Dear kind Guest, thank you for your feedback, we're so pleased to hear that you enjoyed your time with us and that all was fine. We look forward to welcoming you back. Kind regards, Team Mercure Almaty City Center

8/10 – Goed

Polina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Хороший, новый Отель . Великолепное расположение. Уютный номер, а самое главное прекрасная постель. Завтраки хорошие.
3 nachten verbleven in april 2019
Reactie van . op 20 apr 2021
Уважаевый Гость, Выражаем искренюю благодарность за то что Вы уделили время и поставили оценку нашему отелю До новых встреч! С уважением, Команда Mercure Almaty City Center

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2019
Reactie van DaniloBenne op 13 apr 2019
Dear Guest, Thank you for staying with us! Best regards, Danilo Benne General Manager

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in maart 2019
Reactie van DaniloBenne op 13 apr 2019
Dear Guest, Thank you for staying with us! Best regards, Danilo Benne General Manager

10/10 – Uitstekend

Joe

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A Pleasant Stay in Almaty
This new hotel has a minimalist and functional design but with a nice vibe. It is on the edge of town but you can still walk (or take a quick Uber ride) to almost all of the places in the city. Not to be missed is the very nice spa on the top floor with particularly outstanding views of the city at sunrise and sunset.
3 nachten verbleven in oktober 2018
Reactie van DaniloBenne op 13 apr 2019
Dear Guest, Thank you for staying with us! Hope to see you again in Mercure Almaty City Center! Best regards, Danilo Benne General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The best Hotel in Almaty..Best service, best personal , they are too kindly..
3 nachten verbleven in maart 2019
Reactie van DaniloBenne op 13 apr 2019
Dear Guest, Thank you for staying with us! Hope to see you again in Mercure Almaty City Center! Best regards, Danilo Benne General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Will definitely come back!
4 nachten verbleven in oktober 2018
Reactie van DaniloBenne op 13 apr 2019
Dear Guest, Thank you for staying with us! Best regards, Danilo Benne General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Tolles Frühstück, nettes Restaurant, bequeme Betten und ein sehr schönes Zimmer. Spa und Saunabereich sehr modern eingerichtet, mit einem super Panorama auf die Stadt!
4 nachten verbleven in februari 2019
Reactie van DaniloBenne op 13 apr 2019
Dear Guest, Thank you for staying with us! Best regards, Danilo Benne General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Brand new hotel with excellent facilities/service
Hotel is brand new, Net was good, walking distance (15 mins) to huge mall, service was top notch...a minor downside was lack of Eng channels but its ok
1 nacht verbleven in februari 2019
Reactie van . op 20 apr 2021
Dear Guest, Thank you for staying with us! Best regards, Danilo Benne General Manager