Dear Guest, Thank you for sharing your feedback about your recent stay at our hotel. We're delighted to hear that you enjoyed the excellent mountain view from our restaurant and found our staff to be helpful and willing to assist you.However, we apologize for the inconveniences you experienced during your stay. We acknowledge your concerns about the lobby not meeting your expectations and the lengthy check-in and check-out process. Rest assured, we will review our procedures and strive to improve our efficiency in these areas to ensure a smoother experience for our guests.We also apologize for the issue with the water temperature. We will investigate this matter further and take necessary steps to address and resolve the problem promptly.We appreciate your valuable feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Sincerely, the team of the Park Dedeman Almaty.

Уважаемый Гость! Благодарим Вас за время уделенное на опрос, и за Вашу хорошую оценку отеля Park Dedeman Almaty! Нам очень приятно что Вы поставили столь высокую оценку, это для нас мотивация для дальнейшей работы и чтобы мы радовали своих гостей. Мы с нетерпением ждем возможности поприветствовать Вас снова в качестве гостя Park Dedeman Almaty! С уважением, Команда отеля Park Dedeman Almaty!