Trap

Beoordelingen van The Cookie Jar

3.5 out of 5
The Cookie Jar
12 Bailiffgate, Alnwick, England

Beoordelingen

9,8

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 89 van 104 beoordelingen" "
Gastenscore: 8 - Goed. 14 van 104 beoordelingen" "
Gastenscore: 6 - Redelijk. 0 van 104 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 104 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 104 beoordelingen" "

10/10

Netheid

10/10

Personeel en service

9,4/10

Voorzieningen

9,8/10

Staat van de accommodatie en faciliteiten

9,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Christopher

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The cookie jar is excellent. My wife and I throughly enjoyed our stay here!
1 nacht verbleven in februari 2024

8/10 – Goed

Karen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was lovely, the room great ,apart from having to go out down to ground floor from second floor for milk, also a mat by room door would be useful, had to enter with dirty shoes. Also maybe a few more draws as some of the furniture not suitable for storage.
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Naomi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
From check in to breakfast we have been made most welcome by the friendly attentive staff. We were upgraded on arrival to the Holy Island room which is one of the nicest rooms we have stayed in. Will definitely look to come back possibly in the summer to enjoy the garden/ patio area.
1 nacht verbleven in januari 2024
Reactie van Izzy op 25 jan 2024
We're absolutely delighted to hear about your recent stay with us! It's fantastic to know that you felt welcomed by our friendly and attentive staff from the moment you arrived.The Holy Island room is indeed a gem, and we're thrilled that you found it to be one of your favorite places to stay.We'd love to have you back, especially in the summer when you can fully enjoy our garden and patio area. If there's anything specific you'd like to experience during your next visit, please don't hesitate to let us know.Warm regards,

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely hotel with very friendly staff.
2 nachten verbleven in januari 2024
Reactie van Izzy op 25 jan 2024
Thank you for your kind words! We're thrilled to hear that you found our hotel lovely and our staff very friendly.We hope to have the pleasure of welcoming you back soon. If there's anything special you'd like to experience during your next visit, please feel free to share it with us.Warm regards,

10/10 – Uitstekend

Katherine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay here
Christmas tree in our room, fresh cookies everyday, lovely staff and an excellent location- stay here
3 nachten verbleven in december 2023
Reactie van Izzy op 6 jan 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay and had such a positive experience at our hotel during the holiday season.It's great to know that you appreciated the Christmas tree in your room, the daily supply of fresh cookies, and our lovely staff. We look forward to welcoming you back in the future, and if there's anything specific you'd like for your next visit, please feel free to let us know.

10/10 – Uitstekend

Marion

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent stay
What a beautiful hotel , the decor is done to a very high standard. Such a great find !! It’s in a good location for walking distance to everything. Breakfast was to a high standard!!
1 nacht verbleven in december 2023
Reactie van Izzy op 29 dec 2023
Thank you for your glowing review! We're so glad to hear that you found our hotel beautiful. We take great pride in creating a welcoming environment for our guests. We're also pleased to hear that you enjoyed our high-quality breakfast.We hope to have the pleasure of welcoming you back soon.Warm regards,

8/10 – Goed

tim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Loved it
Excellent location lovely old building been kept in great condition and maintained well. decorations throughout are to a very high standard nice to see. Staff were excellent and treated us very well. Room was lovely with all the expected accessories and a wonderful walk in shower. Tv that had all the latest apps included. Would love to give it a 5* but feel the dog friendly bit should be explained in a bit more detail ie only allowed in your room not in any other room resulting in us having to have breakfast on own own. Also great to see the existing sash windows been refurbished and working well but on a windy night like last night they rattled so much i ended up putting cardboard wedged in to stop them rattling, small sash window wedges would be handy to stop this . But loved the stay
1 nacht verbleven in december 2023
Reactie van Izzy op 28 dec 2023
Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our excellent location in a beautifully maintained old building, the high-quality decor, and the attentive service from our staff. It's great to know that your room met your expectations with its amenities and the walk-in shower, as well as the modern TV.We appreciate your valuable input regarding our dog-friendly policy and the rattling sash windows. We apologize for any inconvenience you experienced during your stay.We hope to have the pleasure of welcoming you back in the future to provide an even better experience.Warm regards,

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goswick
A very warm welcome, the staff were very attentive.
1 nacht verbleven in december 2023
Reactie van Izzy op 15 dec 2023
Thank you for taking the time to share your experience with us! We're delighted to hear that you received a warm welcome and found our staff to be attentive. We look forward to welcoming you back soon!Warm regards,

10/10 – Uitstekend

Victoria

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Izzy op 2 jan 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay and had such a positive experience at our hotel. It's great to know that you appreciated the Christmas tree in your room, the daily supply of fresh cookies, and our lovely staff. We look forward to welcoming you back in the future, and if there's anything specific you'd like for your next visit, please feel free to let us know.Warmest regards,

10/10 – Uitstekend

Jake

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic excellent quality service, room & food. Nothing seemed to be too much trouble, friendly & welcoming. Would definitely go back
2 nachten verbleven in november 2023
Reactie van Izzy op 15 dec 2023
Thank you for your fantastic review! It's great to hear that you enjoyed excellent quality service, a comfortable room, and delicious food during your stay. Our team takes pride in going the extra mile to make our guests feel welcome and appreciated. We will hopefully welcome you back soon. Warm regards,

10/10 – Uitstekend

Robert

Reisde met partner
Very clean and comfortable, in a unique style.
3 nachten verbleven in november 2023
Reactie van The Cookie Jar op 3 dec 2023
Hello Robert,Thank you for taking the time to give us a rating and a lovely review.We really appreciate your kind comments.Look forward to welcoming you for future stays.Kind regardsCelie

8/10 – Goed

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely decor with interesting, whimsical touches. Our room was large and comfortable, although we found it a bit airless unless the window was open. Breakfast was ok, although cooked items were disappointing. Staff were all very nice, and location is good.
2 nachten verbleven in november 2023
Reactie van Cookie Jar op 15 nov 2023
Good morning David,Thank you for taking the time to review and rate us. Really appreciate your kind comments about the hotel and staff.Our apologies that breakfast was disappointing. This is something that we are now reviewing and working to improve with the kitchen team.Hope to host you again for future stays.Kind regardsCelie

10/10 – Uitstekend

Tracey

Lovely hotel great location and staff very friendly and helpful.
2 nachten verbleven in november 2023
Reactie van Cookie Jar op 15 nov 2023
Good morning Tracey,Thank you so much for your review and rating it really is appreciated!Look forward to hosting you again perhaps in the future.Kind regards Celie

10/10 – Uitstekend

Steven

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2023
Reactie van Izzy op 10 nov 2023
Thank you so much for your rating of The Cookie Jar.We hope to see you again for future stays.

10/10 – Uitstekend

Earl

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cute and Comfy Place
What a great place to stay. Had an amazing breakfast included with our room. Right across the street from the castle. You even get free cookies in your room when you arrive. Great touch.
1 nacht verbleven in oktober 2023
Reactie van Cookie Jar Team op 19 okt 2023
Thank you so much for taking the time to review The Cookie Jar Hotel. We are so pleased you enjoyed your stay with us.We hope to host you for stays in the future.

10/10 – Uitstekend

Barry

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Debbie op 19 sep 2023
Thank you for awarding us full marks - delighted you enjoyed your stay and hopefully we will see you again.Debbie

10/10 – Uitstekend

Peter

2 nachten verbleven in september 2023
Reactie van Cookie Jar Team op 19 okt 2023
Thank you so much for your rating of The Cookie Jar.We hope to see you again for future stays.

8/10 – Goed

Simon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good location, a bit expensive
Check in was friendly and efficient. Our room was quite small with a small en-suite shower room. The shower worked well. The room was a little stuffy as the window was restricted to a small opening. The service in the onsite Brasserie was friendly but the service was too fast, almost no gap between the starter and the main. The food itself was OK, the duck was over cooked but under rendered and lacking sauce. The pork was also missing a sauce and the veg wasn't properly drained. Breakfast was good The location is perfect for visiting the castle and gardens
1 nacht verbleven in augustus 2023
Reactie van Debbie op 19 sep 2023
Thank you for taking the time to write - I am sorry that your stay with us was not perfect. Sadly due to Health and Safety legislation, we are restricted as to how much we are allowed to open our windows - I understand that in the hot weather, our smaller rooms can be warm.I am sorry that you did not enjoy your experience in our Bistro - if only you had identified the issues on the night, we would have, with pleasure, replaced the dishes in question.Hopefully you may come back and see us againDebbie

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Located right by the town and the castle with friendly staff and good food
1 nacht verbleven in augustus 2023
Reactie van DEbbie op 19 sep 2023
Thank you for awarding us 5 out of 5 - we hope to see you again Debbie

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Simply superb.
It would be extremely difficult to find a better hotel than this anywhere or at any price. The rooms are fantastic as are all the public areas. The food is superb and the location is right in the centre of Alnwick by the entrance to the castle. Lastly the staff. Well, excellent doesn’t cover it. Without exception they were brilliant, friendly and helpful. It is not often you get a hug from hotel staff when leaving!
7 nachten verbleven in juli 2023
Reactie van Debbie op 19 sep 2023
Thank you for awarding us such a great review - I am delighted that you enjoyed your stay with us - also for your kind comments relating to the team.Hopefully we will see you again Debbie

10/10 – Uitstekend

Patricia

Reisde met partner
Positief: Voorzieningen
Absolutely stunning property, exceptionally clean, fabulous bistro, wonderful staff, thank you.
1 nacht verbleven in augustus 2023
Reactie van Cookie Jar op 7 aug 2023
Hello Patricia,Thank you so much for taking the time to write your review and with such kind comments.We are so appreciative and hope to welcome you back in the future!

10/10 – Uitstekend

jim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Attention to detail
Fantastic - great attention to detail and best food in the area
2 nachten verbleven in juni 2023
Reactie van Debbie op 3 jul 2023
Delighted to read you enjoyed your say with us at the Cookie Jar - Chef is super pleased with your feedback.We will hopefully see you again.Thank you for taking the time to write.

10/10 – Uitstekend

William

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Individual styled rooms. Very friendly and helpful staff. Nothing to dislike.
4 nachten verbleven in juni 2023
Reactie van CJ op 13 jun 2023
Hey William,Thank you so much for taking the time to review your stay. We are grateful for your kind comments and hopefully look forward to hosting you again in the future!Kind regardsCookie Jar

10/10 – Uitstekend

Adetoun

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023
Reactie van Debbie op 3 jul 2023
Thank you for awarding us 10 out of 10 - I am pleased you enjoyed your stay with us at the Cookie Jar.RegardsDebbie

10/10 – Uitstekend

Nick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel, staff helpful and friendly and the breakfast was really nice.
1 nacht verbleven in mei 2023
Reactie van Caitlin op 2 jun 2023
Thank you for taking the time to give us your feedback-We are so pleased that you found our staff helpful and friendly, everyone is filled with lots of knowledge which comes in very handy if guests need recommendations or help with anything, being friendly is something that we love, as we want to make your stay the best we can. we are delighted that you enjoyed the breakfasts that we have to offer. We hope that you enjoyed your stay with us that much that you may be tempted to come back again soon.Thank you Caitlin

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent premises and staff. Very friendly. 5 star breakfast.
2 nachten verbleven in mei 2023
Reactie van Caitlin op 2 jun 2023
Thank you for taking time to give us your feedback, we are delighted that you enjoyed your breakfast with us. We are glad that you thought the hotel and the staff were excellent and hope that you may be tempted to come back again soon.Thank youCaitlin

10/10 – Uitstekend

Andrew

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Faultless!
2 nachten verbleven in mei 2023
Reactie van Debbie op 23 mei 2023
Thank you - wowsy!!Delighted you loved us!Hopefully we will see you again

10/10 – Uitstekend

Suzanne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect stay
This was our second time at The Cookie Jar and I think we grew even fonder of it than last time. It is just a very special place to stay, with incredibly attentive, confident staff and every detail thought through. This is a gem in a beautiful, historic town - not to be missed!
3 nachten verbleven in mei 2023
Reactie van Debbie op 23 mei 2023
Thank you for taking the time to write - and delighted to read that your return visit lived up to expectation.Your kind comments are most appreciated and hopefully we will see you again.Best wishesDebbie

10/10 – Uitstekend

Allison

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Delightful!
One of Alnwick’s best kept secrets, what a gem! Gorgeous boutique hotel with beautiful touches and outstanding staff. Food is stunning and the friendly relaxed atmosphere is perfect. We stayed for our wedding anniversary and it was such a treat. Cocktails were excellent too.
1 nacht verbleven in april 2023
Reactie van Debbie op 4 mei 2023
Delighted to read how much you enjoyed your stay with us at the Cookie Jar - hopefully we will see you at the same time next year.RegardsDebbie

8/10 – Goed

Lillian

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff were very friendly and very competent at their work.
1 nacht verbleven in april 2023
Reactie van Debbie op 1 mei 2023
Thank you for taking the time to write a review - delighted you enjoyed your stay with us.

8/10 – Goed

Janice

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Choices on the menu for evening meal could have been better, steak and lamb had been removed from last menu and we were a bit disappointed I had the chicken and lentils and it had very little flavour. The staff were very good and the Cookie Jar Alnwick is a lovely hotel just tweak the menu a bit please.
1 nacht verbleven in maart 2023
Reactie van Debbie op 27 mrt 2023
Thank you for taking the time to write - I am pleased that overall you enjoyed your stay with us at the Cookie Jar.I am sorry to read that you were disappointed in our menu choice - the menu that you saw online is indeed a sample menu - it was not that the steak and lamb had been removed. Our menu changes weekly - going forward, we need to make it 100% clear that the menu on our website is only an illustration of what we do.Hopefully we will see you again.RegardsDebbie

10/10 – Uitstekend

Hayley

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had an amazing stay here this weekend. It was the attention to detail for us. The fresh milk for tea and coffee and proper mugs! The fresh cookies, the toiletries! The food in the bistro and those croissants. Staff were amazing also. What a gem of a hotel!
2 nachten verbleven in februari 2023
Reactie van Debbie op 27 mrt 2023
Thank you for taking the time to write such delightful comments - I am pleased to read that you enjoyed your stay with us.Hopefully we will see you again.RegardsDebbie

10/10 – Uitstekend

Steven

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2023
Reactie van Debbie op 9 jan 2023
Thank you for awarding us a review of 10 out of 10 - so pleased you enjoyed your visit and stay with us.Hopefully we will see you againRegards

10/10 – Uitstekend

Thomas

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay with friendly service.
1 nacht verbleven in december 2022
Reactie van Debbie op 9 jan 2023
Thank you - delighted you enjoyed your stay with us at the Cookie Jar.Hopefullly you will visit us again.

10/10 – Uitstekend

FRANK

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful Northumberland Hotel
Very comfortable. Great breakfast, all furnishings were stylish, and hotel was spotless
1 nacht verbleven in november 2022
Reactie van Debbie Cook op 29 nov 2022
Thank you - delighted that you enjoyed your stay

10/10 – Uitstekend

Sarah

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten

10/10 – Uitstekend

William

1 nacht verbleven in oktober 2022
Reactie van Debbie op 2 nov 2022
Delighted that you have awarded us 10 out of 10 - really pleased that you enjoyed your stay with us.Hopefully we will see you again RegardsDebbie

8/10 – Goed

Amanda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2022
Reactie van Debbie op 31 okt 2022
Thank you for taking the time to review the Cookie Jar. I am pleased that you enjoyed your stay with us.

10/10 – Uitstekend

KEITH

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A very enjoyable short stay.
The stay of two nights was excellent. All as anticipated in all areas. We were sorry that the room was not available for further subsequent nights.
2 nachten verbleven in september 2022
Reactie van Debbie op 29 sep 2022
Delighted to read that you enjoyed your stay with us - hopefully we will see you again.RegardsDebbie

8/10 – Goed

Richard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in september 2022
Reactie van DEbbie op 29 sep 2022
Thank you for taking the time to write a review - I am pleased you have enjoyed your stay. Would be keen to know why you awarded us only 8.....I would be delighted to hear back from you RegardsDebbie

10/10 – Uitstekend

Andrew

1 nacht verbleven in september 2022

10/10 – Uitstekend

Suzanna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2022
Reactie van Debbie op 18 sep 2022
Thank you for taking the time to review - delighted you have enjoyed your stay with us.RegardsDebbie

10/10 – Uitstekend

Jessica

1 nacht verbleven in augustus 2022
Reactie van Debbie op 18 aug 2022
Good Evening Delighted you enjoyed your stay with us at the Cookie Jar - thank you for taking the time to award us 10 out of 10 Hopefully we will see you again Debbie

8/10 – Goed

N L M

1 nacht verbleven in juni 2022
Reactie van Debbie op 29 jun 2022
Thank you for your review - we hope to see you again.

10/10 – Uitstekend

ANNIE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved it. Fabulous location Attentive staff Lovely room
1 nacht verbleven in mei 2022
Reactie van Debbie op 29 jun 2022
Great - I am pleased you enjoyed your stay Thank you for taking the time to review the Cookie Jar.

10/10 – Uitstekend

Louise

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
STUNNING PROPERTY IN BEAUTIFUL TOWN
The Cookie Jar is an exceptional small hotel with the most beautiful decor, fabulous rooms and lovely staff. The restaurant was sadly closed but it gave us a chance to visit the lovel ytown of Alnwick.
1 nacht verbleven in februari 2022
Reactie van Debbie Cook op 2 mrt 2022
Delighted to read how much you enjoyed your stay with us and that you found the team to be helpful. Hopefully we will see you again. Regards Debbie

10/10 – Uitstekend

Nicola

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel in great location next to the castle. Fabulous food and service.
2 nachten verbleven in februari 2022
Reactie van Debbie Cook op 2 mrt 2022
Thank you for taking the time to write - I am pleased that you enjoyed your stay at the Cookie Jar and also enjoyed your dining experience. Regards Debbie

10/10 – Uitstekend

Jonathan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Birthday trip
Had been for an evening meal in the past and had been excellent so decided to have an overnight stay as a birthday treat for my partner, the cookie jar excelled in every way,beautiful interior , we’ll be returning, can’t commend it highly enough,
1 nacht verbleven in december 2021
Reactie van Debbie op 4 jan 2022
Good Evening - Thank you for taking the time to write. Delighted you enjoyed both your dinner on the first visit and also your overnight stay. Hopefully we will see you again soon Debbie

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2021
Reactie van DEbbie op 23 nov 2021
Delighted to read that you enjoyed your stay - we will hopefully see you again