Exterieur

Beoordelingen van Viejas Casino & Willows Hotel

4 out of 5
Viejas Casino & Willows Hotel
5000 Willows Road, Alpine, CA

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 664 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 203 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 67 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 31 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 36 van 1001 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Jeanette

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Great getaway place
1 nacht verbleven in april 2024

10/10 – Uitstekend

Jeanette

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff
1 nacht verbleven in april 2024
Reactie van Torie op 23 apr 2024
Thank you for your great review. We look forward to your return to Viejas Casino and Resort!

10/10 – Uitstekend

Celia, Downey

Positief: Netheid, staat van de accommodatie en faciliteiten
Went to a concert there and it was very accessible to the venue
1 nacht verbleven in april 2024
Reactie van Torie op 21 apr 2024
Thank you for your great review of Viejas Casino and Resort. We look forward to seeing you here again.

4/10 – Matig

Luis

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
i did not get the room i reserved. was told it was gonna be ready in about 2 hours after check in time wich would have been close to 630pm. was given an upgraded room supposedly i had no choice but too except. their excuse was that the room was still dirty. i always like to get my rooms with access with balcony or patios. i had reserved a courtyard room.
1 nacht verbleven in april 2024
Reactie van Brianna op 11 apr 2024
We are truly sorry for the inconvenience you experienced with your room reservation. It's understandable that this was not the experience you were hoping for. We're actively working to improve our system to prevent such occurrences in the future. We value your feedback and would love the opportunity to make it up to you. Please consider visiting us again, and we'll ensure you have a seamless and enjoyable stay.

10/10 – Uitstekend

Bruce

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Slected this hotel because of its buffet but that has been taken away as well. No reason for me to return. Too bad.
1 nacht verbleven in april 2024
Reactie van Brianna op 11 apr 2024
We're sorry to learn that the absence of our buffet has been a disappointment, Bruce. Your feedback is invaluable, and we look forward to, welcoming you back with alternative experiences that we hope will delight you just as much!

10/10 – Uitstekend

Paula

1 nacht verbleven in april 2024
Reactie van Brianna op 27 apr 2024
Thank you, Paula, for taking the time to leave us a stunning review! We look forward to seeing you again. Thank you for choosing Viejas Casino and Resort.

4/10 – Matig

David, Alhambra

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
Construction! They started with the screw guns at 7am. When I told the check out lady, she said they shouldn't start to till 10am. The 2 extra towels we got were stained, so we used them for the floor. Other than those 2 things it was excellent. Staff was really nice!
1 nacht verbleven in april 2024
Reactie van Brianna op 6 apr 2024
I'm glad to hear that, overall, you had an excellent experience and that the friendliness of the staff made a positive impact! It's unfortunate about the early construction noise and the towel mix-up, but it's great to see these didn't overshadow your stay. Thank you for sharing, David, and we look forward to welcoming you back soon for a better experience!

10/10 – Uitstekend

August

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great room. Steakhouse was excellent.
1 nacht verbleven in april 2024
Reactie van Brianna op 6 apr 2024
That's fantastic to hear, August! It sounds like you had a wonderful experience with us at Viejas Casino and Resort. Glad to hear the room and steakhouse made for a memorable stay. Thanks for sharing your review!

10/10 – Uitstekend

Shirley

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The employees at Viejas resort and casino were all so friendly! The hotel was clean and the room was great! We thoroughly enjoyed our stay and will return!
1 nacht verbleven in maart 2024
Reactie van Brianna op 6 apr 2024
It's wonderful to hear about your positive experience at Viejas Casino and Resort! Friendly employees, and a clean room really make all the difference. It's fantastic to know that you enjoyed your stay and plan to return. Thank you for sharing your feedback, Shirley!

8/10 – Goed

Julie

1 nacht verbleven in maart 2024
Reactie van Brianna op 19 apr 2024
Thank you, Julie, for taking the time to leave us a review. we hope to host you again soon. Thank you for choosing Viejas Casino and Resort!

8/10 – Goed

Sernita

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great
1 nacht verbleven in maart 2024
Reactie van Brianna op 17 mrt 2024
Thank you for your kind words, Sernita. We're thrilled to hear that everything was great during your visit. Your satisfaction is our priority, and we appreciate your feedback. We look forward to welcoming you back to Viejas Casino and Resort soon!

10/10 – Uitstekend

Mayra

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was wonderful
1 nacht verbleven in maart 2024
Reactie van Brianna op 14 mrt 2024
Thank you so much for taking the time to leave such a kind review, Mayra! We're thrilled to hear that you had a positive experience with our staff. Your recognition means a lot to us, and we'll be sure to pass along your compliments to our team. We can't wait to welcome you back for another wonderful stay!

8/10 – Goed

gregorio, lemon grove

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was okay
1 nacht verbleven in maart 2024
Reactie van Brianna op 14 mrt 2024
Thank you, Gregorio, for your feedback! We appreciate you taking the time to share your experience. We're glad to hear you had a positive stay and hope to make your next visit even better.

8/10 – Goed

Patricia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Checkin was very slow. Customer service was lacking, stood in line for 20 minutes while clerk didn’t pay attention to help me.
1 nacht verbleven in maart 2024
Reactie van Brianna op 14 mrt 2024
Thank you for sharing your experience, Patricia. We're sorry to hear about the slow check-in process and the lack of attention from our staff. This is not the level of service we strive to provide, and we apologize for any inconvenience this may have caused you. We hope to welcome you back for a smoother experience soon.

10/10 – Uitstekend

Adolfo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Architectual design was nice.
1 nacht verbleven in maart 2024
Reactie van Brianna op 14 mrt 2024
Thank you so much, Adolfo, for your glowing review! We're thrilled to hear that you enjoyed the architectural design of our resort. We can't wait to welcome you back for another fantastic experience!

8/10 – Goed

Garett

1 nacht verbleven in maart 2024
Reactie van Brianna op 26 mrt 2024
Thank you for your review, Garrett. We appreciate your feedback and hope to welcome you back soon for an even better experience.

10/10 – Uitstekend

antonio alfredo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
IN THIS MOMEN IT IS FIXING THE INSTALATION
2 nachten verbleven in februari 2024
Reactie van Torie op 3 mrt 2024
Thank you for your great review! We look forward to your return!

10/10 – Uitstekend

Dahlia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone was so kind and the room was very clean :) thank you for such a great stay, we will be coming back!
1 nacht verbleven in februari 2024
Reactie van Torie op 1 mrt 2024
Thank you for your great review! We look forward to your return!

10/10 – Uitstekend

Lusine

1 nacht verbleven in februari 2024
Reactie van Brianna op 22 mrt 2024
Thank you for taking the time to leave a review of your experience at Viejas Casino and Resort. Your feedback is greatly appreciated Lusine!

2/10 – Ontzettend slecht

martha, San Diego

1 nacht verbleven in februari 2024
Reactie van Brianna op 22 mrt 2024
Thank you for sharing your feedback regarding your recent experience at Viejas Casino and Resort. We sincerely apologize for any shortcomings you encountered, Martha. Please don't hesitate to reach out to us directly to discuss your stay further. We value your input and would appreciate the opportunity to address any concerns.

8/10 – Goed

Melody

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was very convienent. Staff service was great and quick. I didn't like the fact that I was charged an unexpected fee total of $120 for the two rooms. I was told at the desk that I would be getting back $100 but it would take a few weeks. It has been since December 16th, two months have past and I never received my deposit back.It was a surprise because on Expedia it said there would only be the $20 charge.
1 nacht verbleven in december 2023
Reactie van Brianna op 22 feb 2024
Thank you so much, Melody, for making Viejas your choice! We're absolutely delighted that you found our hotel convenient and enjoyed the quick, exceptional service provided by our staff. Your feedback means the world to us, and we can't wait to have the pleasure of welcoming you back for an even more seamless and enjoyable experience in the future.

10/10 – Uitstekend

Edward, fpo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Torie op 20 feb 2024
Thank you for a great review! We look forward to you return.

10/10 – Uitstekend

Gustavo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Está muy bonito todo
1 nacht verbleven in februari 2024
Reactie van Torie op 19 feb 2024
Gracias por tu gran resena!

10/10 – Uitstekend

steve

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
friendly staff
1 nacht verbleven in februari 2024
Reactie van Torie op 15 feb 2024
Thank you for your great review! We look forward to your return!

8/10 – Goed

Maryella

1 nacht verbleven in februari 2024
Reactie van Brianna op 22 mrt 2024
Thank you for taking the time to leave a review of your experience at Viejas Casino and Resort. We truly appreciate your feedback, Maryella! We hope to host you again soon.

8/10 – Goed

Chand

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
safe and clean.. However, a lot of amenities have been removed. Limited Table Games, Buffet gone..smoking areas..
2 nachten verbleven in februari 2024
Reactie van Brianna op 14 feb 2024
Chand, we appreciate you taking the time to leave us a review. We're delighted to hear that you enjoyed the safe and clean atmosphere. Although the buffet is currently closed, we're thrilled to share that a new dining experience is on its way! We look forward to welcoming you back when it opens!

10/10 – Uitstekend

JAMES

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like it
1 nacht verbleven in februari 2024
Reactie van Torie op 10 feb 2024
Thank you for your great review! We look forward to your return!

10/10 – Uitstekend

Alan and Loretta

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were very impressed with the Viejas Hotel and Casino during our recent stay. The staff, overall service, rooms and dining options were excellent. Kudos to Viejas - they know how to do it right! Highly recommended!
1 nacht verbleven in februari 2024
Reactie van Torie op 10 feb 2024
Thank you for your great review! We look forward to your return!

10/10 – Uitstekend

Carrie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice Hotel, room very clean and comfortable. Excellent prices, for food and drinks. Didn’t feel like California’s recent prices! Great live band at one of the bars. Casino very big with lots of options. Will definitely be back in the summer time, pool area looked very inviting but closed for the season, and construction.
1 nacht verbleven in februari 2024
Reactie van Brianna op 5 feb 2024
Carrie, we're thrilled to hear you had such a positive experience at Viejas Casino and Resort! Your kind words about the clean and comfortable rooms, prices, and atmosphere truly make our day. We're sorry the pool area was closed for the season, but we'll be eagerly awaiting your return in the summer for you to enjoy. Thank you for choosing us, and we can't wait to welcome you back!

4/10 – Matig

Josh

Reisde met partner
Dirty room
1 nacht verbleven in januari 2024
Reactie van Brianna op 1 feb 2024
Hello Josh, good evening! We appreciate your review. We aim to surpass guest expectations and apologize for falling short with your experience. Your feedback is valuable and feel free to contact us for further discussion.

10/10 – Uitstekend

Jean Carlo

Positief: Netheid, personeel en service
.
1 nacht verbleven in januari 2024
Reactie van Torie op 28 jan 2024
Thank you for your great review! We look forward to your return.

2/10 – Ontzettend slecht

Daniela

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Michele op 24 jan 2024
Good Evening Daniela, Thank you for your review. We do strive to exceed our guest’s expectations and I apologize that we weren’t able to accomplish that for you. Your feedback is important to us and will take into consideration. Kind Regards,

4/10 – Matig

stephanie

Reisde met partner
Positief: Personeel en service
Negatief: Netheid
The rooms were small and a bit dirty. At night there were drunk people running down the halls yelling. I wouldn't stay here again.
1 nacht verbleven in januari 2024
Reactie van Brianna op 22 jan 2024
Thank you for taking the time to sharing your thoughts. We're committed to enhancing our guests' experiences, and we hope to welcome you back soon for a more positive stay.

10/10 – Uitstekend

Marly

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Brianna op 21 jan 2024
Thank you for staying with us and taking the time to write us a review, Marly. We look forward to seeing you here again at Viejas Casino and Resort!

8/10 – Goed

Kelly

1 nacht verbleven in januari 2024
Reactie van Brianna op 11 feb 2024
Thank you, Kelly, for taking the time to leave us a review. We're delighted to hear you had a positive experience. If there's anything we can do to make it even better next time, please let us know.

10/10 – Uitstekend

carmen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Michele op 16 jan 2024
Hello Carmen, thank you for taking the time to leave us a review! We are delighted to hear that you enjoyed your stay. Thank you for choosing Viejas Casino & Resort.

2/10 – Ontzettend slecht

David

1 nacht verbleven in januari 2024
Reactie van Brianna op 5 feb 2024
We appreciate your honesty, David. We would like to hear more about your visit and how we could improve your next stay. Please do not hesitate to reach out to us to discuss and thank you for choosing Viejas Casino and Resort.

10/10 – Uitstekend

Jennifer, Santee

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Michele op 14 jan 2024
Hello Miss. Jennifer, thank you for taking the time to leave us a review! We are delighted to hear that you enjoyed your stay. Thank you for choosing Viejas Casino & Resort.

10/10 – Uitstekend

carlos

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place newer and
1 nacht verbleven in januari 2024
Reactie van Michele op 15 jan 2024
Hello Carlos, Thanks for taking the time to share your thoughts as a review. We are happy to know that you had a good experience while visiting our Viejas Casino and Resort.We look forward to seeing you again soon! Thanks,

10/10 – Uitstekend

Scott

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly clean and fun.
1 nacht verbleven in januari 2024
Reactie van Brianna op 12 jan 2024
Hello Scott, thank you for taking the time to write us a review. Souds like you had a good time! We can't wait to see you again!

8/10 – Goed

angela

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Free drinks stations, friendliness, security,. Dislike the smell of smoking > too strong
1 nacht verbleven in januari 2024
Reactie van Michele op 10 jan 2024
Hello Angela, Thanks for taking the time to share your thoughts as a review. We are happy to know that you had a good experience while visiting our Casino and Resort. I apologize for the inconvenience we have caused you regarding the smell of smoke.We look forward to seeing you again soon! Thanks,

10/10 – Uitstekend

Perla

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My husband and I had a wonderful time. The room was extremely clean and all of the staff was very friendly. We will definitely be coming back and booking another night. The valet staff were really great as well.
1 nacht verbleven in januari 2024
Reactie van Michele op 10 jan 2024
Good Morning Miss. Perla, Thank you for sharing your experience with us. We are ecstatic that we were able to meet your expectations. Thank you for choosing Viejas Casino and Resort.

10/10 – Uitstekend

Francisco, chula vista

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Michele op 10 jan 2024
Good Morning Mr. Francisco, thank you for taking the time to leave us feedback. We are very grateful and appreciative you enjoyed your stay with us. We hope to see you again soon.

10/10 – Uitstekend

Eric

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Michele op 10 jan 2024
Hello Mr. Eric, Thanks for taking the time to share your thoughts as a review. We are happy to know that you had a good experience while visiting our hotel and casino.We look forward to seeing you again soon! Thanks,

10/10 – Uitstekend

Rosa

1 nacht verbleven in januari 2024
Reactie van Brianna op 1 feb 2024
Thank you, Rosa, for your kindness and support. We look forward to your next stay with us!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great but…
Mostly great but a couple things: we weren’t told the valet service was included until the day we checked out, all you can eat buffet was discontinued. Other places than that, a most fantastic stay: quiet, private, clean.
3 nachten verbleven in december 2023
Reactie van Michele op 31 dec 2023
Good AfternoonThank you for sharing your experience with us. We are ecstatic that the room meet your expectations. I do apologize that you weren't informed about the complimentary valet as well as our buffet as discontinued. Thank you for choosing Viejas Casino and Resort.

8/10 – Goed

Carmel

1 nacht verbleven in december 2023
Reactie van Brianna op 30 dec 2023
Thank you, Carmel for taking the time to write a review, and we hope to see you again soon here at Viejas Casino and Resort!

10/10 – Uitstekend

Elsy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Michele op 27 dec 2023
Hello Miss. Elsy, thank you for taking the time to leave us a review! We are delighted to hear that you enjoyed your stay. Thank you for choosing Viejas Casino & Resort.

10/10 – Uitstekend

Yazmin

1 nacht verbleven in december 2023
Reactie van Michele op 10 jan 2024
Hello Yazmin, thank you for taking the time to leave us a review! We are delighted to hear that you enjoyed your stay. Thank you for choosing Viejas Casino & Resort.

10/10 – Uitstekend

Raul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Michele op 19 dec 2023
Hello Raul, thank you for taking the time to leave us a review! We are delighted to hear that you enjoyed your stay. Thank you for choosing Viejas Casino & Resort.