Terrace/patio

Reviews of Home2 Suites by Hilton Amarillo

3 out of 5
Home2 Suites by Hilton Amarillo
8251 West Amarillo Blvd., Amarillo, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 667 out of 999 reviews" "
Rating 8 - Good. 205 out of 999 reviews" "
Rating 6 - Okay. 73 out of 999 reviews" "
Rating 4 - Poor. 30 out of 999 reviews" "
Rating 2 - Terrible. 24 out of 999 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and Nice really liked the pool and hot tub!
Stayed 1 night in May 2024
Response from Steve P. on 10 May 2024
Thanks, Eric! We're glad your visit was great and that you got to spend some time by the pool. It's a great spot to relax after a long day. Travel safely, and we'll see you soon!

6/10 Okay

Steven L

Travelled with pets, Travelled with partner
Disliked: Amenities, property conditions & facilities
Repaving created difficulties In getting to the property. A nonEV car was in the EV spaces, which nothing was done about. Told the child at the front desk with plate numbers to no action
Stayed 1 night in May 2024
Response from Steve P. on 10 May 2024
Steven, thanks for staying with us! We appreciate your feedback and apologize for any issues the parking lot upgrade caused. It's one of those things that just has to be done and will improve our overall guest experience! And, we did get the car in the EV section figured out--thank you for the heads up. We hope you had a good trip and will come back to visit us anytime you're in town!

4/10 Poor

Kinzy

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Steve P. on 28 Apr 2024
Kinzy, thank you for staying with us and for taking the time to share your feedback. Please know how much we value your feedback and constantly work to improve our guest experience. We will discuss your visit with our team and make your next one better. Travel safely, and have a great week!

4/10 Poor

Matthew

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Hotel floors and elevators reeked of marijuana, staff was barely present at the front desk, pool was closed. When you're walking your dog around the property youre walking through 2 foot tall weeds(same thing as my last stay), evident they dont get the grass mowed very often. Just pretty poorly manged/taken care of. Room was clean though.
Stayed 3 nights in Apr 2024
Response from Steve P. on 23 Apr 2024
Matthew, please accept our apologies. We want all of our guests to have a great experience and will follow up on all of the concerns you mentioned. We hope you'll give us another opportunity to host you. We'll work hard to make sure that visit is much better. Thanks for staying with us. Please travel safely!

2/10 Terrible

Juan

Stayed 1 night in Apr 2024
Response from Steve P. on 23 Apr 2024
Juan, thanks for staying with us and for sharing your feedback. We are always working to improve our guest experience and value your insights. Travel safely, and have a terrific week.

10/10 Excellent

Katie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. New construction, friendly staff, clean and inviting. Will stay again if I ever find myself in Amarillo
Stayed 1 night in Mar 2024
Response from Steve P. on 17 Apr 2024
Thanks, Katie! We're so glad you enjoyed your stay and can't wait to see you again. Please travel safely, and have a wonderful day!

10/10 Excellent

eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the pool and spa area also was very clean would stay again if ever back in town!
Stayed 1 night in Apr 2024
Response from Steve P. on 17 Apr 2024
Thanks, Eric! We just renovated the pool area and are glad you enjoyed it! We hope you had a great trip and can't wait to see you again! Thanks again!

2/10 Terrible

Mason

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Steve P. on 18 Apr 2024
Mason, thank you for staying with us and for taking the time to share your feedback. We are constantly working to serve our guests better. Please travel safely, and have a great day!

10/10 Excellent

RONALD

Liked: Amenities
Staff was co
Stayed 1 night in Apr 2024
Response from Steve P. on 14 Apr 2024
Thanks, Ronald! We're glad you enjoyed your visit and hope you'll come back to visit us anytime you're in town. Have a great day!

10/10 Excellent

samantha

Stayed 1 night in Mar 2024
Response from Steve P. on 22 Apr 2024
Thanks for staying with us, Samantha! We're glad everything was great and can't wait to see you again. Have a great week!

8/10 Good

Anitha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except they didn’t have a charging station for non-Tesla car
Stayed 1 night in Mar 2024
Response from Steve P. on 1 Apr 2024
Thanks for staying with us, Anitha! We're glad your visit was good and appreciate your feedback on our charging stations. We are always trying to figure out the best path forward on this issue. We'll continue those efforts and hope to see you again soon. Please travel safely!

10/10 Excellent

Roxanne, Perkiomenville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was great. Very friendly and accomodating. Sent us to a great restuarant for dinner. Salt Grass. Best steaks. Room was clean and great for our one night stay!
Stayed 1 night in Mar 2024
Response from Steve P. on 27 Mar 2024
We're so glad you enjoyed your visit, Roxanne! We work hard to make sure our guests are comfortable and have everything they need. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

Tyler

Stayed 1 night in Mar 2024
Response from Steve P. on 14 Apr 2024
Thanks, Tyler! We're glad your stay was great and appreciate your feedback. Travel safely, and we'll see you the next time you're in town!

2/10 Terrible

Dedra

Stayed 1 night in Mar 2024
Response from Steve P. on 7 Apr 2024
Dedra, please know how much we value your feedback. We are always working hard for our guests and apologize for any issues you had. We hope you have a great trip and will give us another opportunity to host you in the future.

8/10 Good

Paul

Liked: Amenities
Staff was great!!
Stayed 1 night in Mar 2024
Response from Steve P. on 17 Mar 2024
Thanks, Paul! We're glad everyone took excellent care of you and appreciate your feedback. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

Sandra

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at a Home2Suites. I would stay there again,
Stayed 1 night in Mar 2024
Response from Steve P. on 16 Mar 2024
That's great to hear, Sandra! We're glad you enjoyed your visit and can't wait to see you again. Travel safely, and we'll see you soon!

10/10 Excellent

RICKY

Liked: Staff & service, property conditions & facilities
Tesla Destination charging station
Stayed 1 night in Mar 2024
Response from Steve P. on 13 Mar 2024
Thanks for staying with us, Ricky! We hope you were able to get all charged up and get a great night's rest while you were here. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

Todd

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and quiet.
Stayed 1 night in Feb 2024
Response from Steve P. on 2 Feb 2024
Thanks for staying with us, Todd! We're glad you could get some good rest and hope to see you again. Travel safely!

10/10 Excellent

Candice, St. Augustine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just as you would expect from a Home2Suites location. Great as always!
Stayed 1 night in Jan 2024
Response from Steve P. on 1 Feb 2024
Thanks, Candice! We're glad you enjoyed your visit and hope to see you again very soon. Safe travels!

10/10 Excellent

Darla, Williston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Steve P. on 29 Jan 2024
Thanks for staying with us, Darla! We're glad your visit was great and hope to see you soon. Have a wonderful week!

6/10 Okay

Jacob

Travelled with family
Disappointed
Just felt cheap. Check-in staff appeared under the influence. Breakfast was unappealing.
Stayed 1 night in Jan 2024
Response from Steve P. on 25 Jan 2024
Please accept our apologies, Jacob! This isn't a typical guest experience for us at all. We'll follow up to see what happened and make sure we're better in the future. Please know how much we value your feedback. Travel safely, and have a wonderful day!

6/10 Okay

Donnell

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Steve P. on 24 Jan 2024
Thanks for staying with us, Donnell. We truly value your feedback and are always working to give our guests a better experience. We hope you'll come back to stay with us anytime you're in town. Have a great day!

10/10 Excellent

Trent

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Steve P. on 19 Jan 2024
Thanks for staying with us, Trent! We're glad your visit was great and hope you'll come back to see us again soon. Have a terrific weekend!

8/10 Good

Janice

Stayed 1 night in Jan 2024
Response from Steve P. on 2 Feb 2024
Thanks for staying at Home2 Suites while you were in Amarillo, Janice! We're glad your stay was good and appreciate your review. Travel safely, and we'll see you the next time you're in town.

10/10 Excellent

Marvin, Garland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Steve P. on 9 Jan 2024
Thanks, Marvin! We're glad you enjoyed your stay and appreciate your feedback. Travel safely, and we'll see you the next time you're in town!

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Steve P. on 9 Jan 2024
Thanks for staying with us, Josh! We're glad your visit was great and hope you'll come back to stay with us anytime you're in town. Travel safely, and have a wonderful evening!

2/10 Terrible

Jack

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was charged for this even though Expedia moved me to a different hotel, the hotel will not refund the charge.
Stayed 1 night in Dec 2023
Response from Steve P. on 8 Jan 2024
We're working on this issue as we speak, Jack! Thanks for being patient with us.

10/10 Excellent

Md nizam

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Too many dog
Stayed 1 night in Dec 2023
Response from Steve P. on 8 Jan 2024
Thanks for staying with us! We're glad your visit was good and appreciate your feedback regarding our pet policy. We will discuss that with our team. Travel safely, and we'll see you again soon!

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in a great location in Amarillo
Stayed 1 night in Dec 2023
Response from Steve P. on 31 Dec 2023
Thanks, Daniel! We're glad your visit was great and hope you'll come back to see us anytime you're in town. Have a great day!

6/10 Okay

Kristen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, but had issues at check in
Hotel itself was great, clean, comfortable but we had issues at check in. I used my hotels rewards so the room was free & already taken care of, but they were trying to charge me anyways. Had to wait over an hour for them to figure it out. This has never happened before & was frustrating. They did finally figure it out thankfully
Stayed 1 night in Dec 2023
Response from Steve P. on 20 Dec 2023
Please accept our apologies, Kristen! We appreciate your patience while we got this issue sorted out, and we do hope everything else regarding your visit was great. We also hope you'll come back to see us anytime you're in town. We'd love the opportunity to host you again. Thanks for staying with us. Travel safely, and have a wonderful evening!

10/10 Excellent

Jessee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Steve P. on 18 Dec 2023
Thanks for staying with us, Jessee! We're glad everything was great and appreciate your feedback. Travel safely, and we'll see you the next time you're in town!

2/10 Terrible

David

Stayed 1 night in Dec 2023
Response from Steve P. on 17 Dec 2023
Thanks for staying with us, David. Please know how much we value your feedback and are always working to improve our guest experience. Travel safely, and have a wonderful day.

8/10 Good

Nancy

Stayed 3 nights in Dec 2023
Response from Steve P. on 12 Dec 2023
Thanks for staying with us, Nancy! We're glad your visit was great and hope you'll come back to see us anytime you're in town. Have a great evening!

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. In town to see family. Very nice accommodations. Very helpful staff. Nice breakfast.
Stayed 1 night in Dec 2023
Response from Steve P. on 10 Dec 2023
Thanks, Philip! We're glad your visit was great and appreciate our kind review. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

Kean

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Steve P. on 13 Feb 2024
Thanks for staying with us, Kean! We're glad your visit was great and hope to see you again soon. Travel safely!

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2023
Response from Steve P. on 17 Dec 2023
Thanks, Timothy! We're glad your visit was good and hope you'll come back to see us again soon. Travel safely, and have a great day!

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay for a family. Great price
Stayed 1 night in Nov 2023
Response from Steve P. on 24 Nov 2023
Thanks for staying with us, Juan! We're glad you enjoyed your visit and appreciate your feedback. Travel safely, and we'll see you soon!

10/10 Excellent

Carey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Steve P. on 20 Nov 2023
Thanks for staying with us, Carey! We're glad your stay was great and hope to see you again soon. Have a great week!

8/10 Good

nathanial

Stayed 1 night in Nov 2023
Response from Steve P. on 5 Dec 2023
Thanks for staying with us, Nathanial! We're glad your visit was great and hope to see you again soon. Travel safely, and have a wonderful day!

4/10 Poor

Adranell

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room needed some attention the headboard was peeling, Bathroom door wouldn't stay closed nor could you lock it. Bathroom door has a lot of black marks on the front and back of the door.
Stayed 2 nights in Nov 2023
Response from Steve P. on 6 Nov 2023
Thanks for staying with us, Adranell! We will follow up on these items with our team today. We do hope the rest of your visit was great and that you'll come back to see us anytime you're in town. Safe travels!

10/10 Excellent

Benjamin

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Steve P. on 29 Oct 2023
Thanks for staying at Home2 Suites in Amarillo, Benjamin! We're glad everything was great and hope to see you again soon. Safe travels!

2/10 Terrible

Erin

Stayed 1 night in Oct 2023
Response from Steve P. on 12 Nov 2023
Thanks for staying with us, Erin. We apologize for any issues you had while staying with us and will discuss your feedback with our team. We want all of our guests to have a great experience! Travel safely, and have a great day.

8/10 Good

Kean, Buford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little dated. It could use some renovations. The staff was friendly and helpful. A very good breakfast.
Stayed 1 night in Oct 2023
Response from Steve P. on 22 Oct 2023
Thanks for staying with us, Kean! We are working on a plan to update our hotel and appreciate your patience! Our team is the best and works hard to ensure all of our guests have a great experience. We hope you'll come back to visit us anytime you're in town. Travel safely!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Steve P. on 23 Oct 2023
Thanks, Robert! We're glad your visit was good and hope to see you again very soon. Travel safely, and have a wonderful week!

10/10 Excellent

FRED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Steve P. on 18 Oct 2023
Thanks for staying with us, Fred! We're glad your visit was great and hope to see you again very soon. Travel safely, and have a wonderful day!

8/10 Good

Hope

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I would've given 5 stars in all areas except for one simple issue. I appreciate the front desk texting to check on us but NOT at 10pm. We had been traveling for 6 days straight and were already asleep. Phone woke us up and took a couple hours to get back to sleep. 14hr drive the next day. Otherwise was a great stay!
Stayed 1 night in Oct 2023
Response from Steve P. on 16 Oct 2023
Hope, thank you for staying with us! Please accept our apologies for the late night text. We will discuss this with our team and make sure they're more aware of time issues like this. We're glad everything else was great and hope to see you again soon. Thanks again. Have a wonderful evening!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Steve P. on 10 Oct 2023
Thanks for staying with us, Carlos! We're glad your visit was great and hope to see you again very soon. Safe travels!

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Steve P. on 8 Oct 2023
Thanks, Belinda! We're glad your stay was great and hope to see you again soon. Safe travels!

8/10 Good

b

Stayed 1 night in Sep 2023
Response from Steve P. on 4 Oct 2023
Thanks for staying with us! We're glad your visit was good and hope to see you again very soon. Safe travels!

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Steve P. on 28 Sept 2023
Thanks for staying with us, Ernest! We're glad your visit was great and hope to see you again soon. Safe travels!