Eten en drinken

Beoordelingen van Hotel Captain Cook

4 out of 5
Hotel Captain Cook
939 West 5th Avenue, Anchorage, AK

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 698 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 192 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 61 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 26 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 24 van 1001 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Justin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The dining options inside the hotel were excellent
2 nachten verbleven in april 2024

8/10 – Goed

Tim

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wifi is lousy.
4 nachten verbleven in april 2024

10/10 – Uitstekend

MIN HO, Hope Hull

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best hotel in Anchorage.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Kriss, Ogden

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Morgan Rogers, Marketing op 19 apr 2024
Kriss, thank you for the stellar review! We're thrilled you had a wonderful experience. Looking forward to your next visit!

10/10 – Uitstekend

David, Fairbanks

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Customer service was top notch!
1 nacht verbleven in april 2024
Reactie van Morgan Rogers, Marketing op 16 apr 2024
David, thank you for the glowing review! We're thrilled to hear that our customer service exceeded your expectations. Providing top-notch service is what we strive for, and we're delighted that we hit the mark for you. We can't wait to welcome you back for another exceptional stay!

10/10 – Uitstekend

James

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Anne

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always love the convenience, amenities & atmosphere at the Captain Cook.
1 nacht verbleven in maart 2024
Reactie van Morgan Rogers, Marketing op 16 apr 2024
Anne, thanks for your glowing review! We're thrilled to hear that you love the convenience, amenities, and atmosphere at The Hotel Captain Cook. Looking forward to your next visit!

10/10 – Uitstekend

Louis

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Morgan Rogers, Marketing op 16 apr 2024
Louis, thank you for the perfect score! We're thrilled you had a fantastic experience with us. Looking forward to your next visit!

10/10 – Uitstekend

Debra, South Jordan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location in downtown Anchorage. We were able to walk to all of our planned activities and dining plans. The hotel felt very clean and also had very good dining options on site. I liked seeing the bay out the window.
3 nachten verbleven in maart 2024
Reactie van Morgan Rogers, Marketing op 16 apr 2024
Debra, your review made our day! Thrilled you enjoyed our downtown spot, cleanliness, and dining choices. That inlet view? Pure magic. Can't wait to have you back!

10/10 – Uitstekend

Justin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly service.
1 nacht verbleven in maart 2024
Reactie van Morgan Rogers, Marketing op 16 apr 2024
Justin, your review brightened our day! We're delighted you found our service friendly. Can't wait to see you again soon!

10/10 – Uitstekend

Sarah

4 nachten verbleven in maart 2024
Reactie van Morgan Rogers, Marketing op 16 apr 2024
Sarah, thank you for the perfect score! We're thrilled you had a fantastic experience with us. Can't wait to welcome you back soon!

10/10 – Uitstekend

Kathleen M

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful historic hotel in downtown Anchorage. Easy walk to shops, museum, overlooks. Great service and food.
1 nacht verbleven in maart 2024
Reactie van Morgan Rogers, Marketing op 12 mrt 2024
Hi Kathleen M,Thank you for your glowing review! We're thrilled you appreciated the beauty and history of our hotel, as well as our convenient downtown location. It's fantastic to hear that you enjoyed our great service and food offerings. We hope to have the pleasure of welcoming you back soon for another wonderful stay!

10/10 – Uitstekend

olanda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel
2 nachten verbleven in maart 2024
Reactie van Morgan Rogers, Marketing op 12 mrt 2024
Hi olanda,Thank you for your feedback and for choosing to stay with us! We appreciate your rating and hope to welcome you back again soon.

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Morgan Rogers, Marketing op 16 apr 2024
Susan, thank you for the perfect rating! We're thrilled you had a fantastic experience with us. Can't wait to welcome you back soon!

10/10 – Uitstekend

Caroline

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is spacious and within walking distance of the ceremonial start of the Iditarod. While the hotel was full, we never felt like it was crowded and received immediate attention whenever we asked for something or had questions. The Crow's Nest Restaurant was wonderful!
3 nachten verbleven in maart 2024
Reactie van Morgan Rogers, Marketing op 12 mrt 2024
Hi Caroline,Thank you for your wonderful feedback! We're thrilled you enjoyed your stay, the proximity to the Iditarod start, and our attentive service. We're delighted to hear you had a great experience at the Crow's Nest Restaurant. We look forward to welcoming you back soon!

10/10 – Uitstekend

Ralph

3 nachten verbleven in februari 2024
Reactie van Morgan Rogers, Marketing op 16 apr 2024
Ralph, thank you for the perfect rating! We're so happy you had a fantastic experience with us. Can't wait to welcome you back soon!

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great downtown location. Friendly, helpful staff. Wonderful views of Cook Inlet from my room.
1 nacht verbleven in maart 2024
Reactie van Morgan Rogers, Marketing op 12 mrt 2024
Hi Elizabeth,Thank you for your fantastic review! We're delighted you enjoyed our downtown location, friendly staff, and stunning views. We hope to see you again soon!

10/10 – Uitstekend

Ryan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
1 nacht verbleven in februari 2024
Reactie van Morgan Rogers, Marketing op 12 mrt 2024
Hi Ryan,Thank you for your stellar review! We're glad you enjoyed your stay.

10/10 – Uitstekend

Ralph

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent old historic hotel.
2 nachten verbleven in februari 2024
Reactie van Morgan Rogers, Marketing op 12 mrt 2024
Hi Ralph,Thank you for your kind words! We're glad you appreciated the historic charm of our hotel. We hope to welcome you back for another great stay in the future.

6/10 – Redelijk

Eric

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten
When I booked Expedia indicated that as a gold member breakfast / voucher was included with room. Hotel Captain Cook said that was not the case.
1 nacht verbleven in februari 2024
Reactie van Morgan Rogers, Marketing op 12 mrt 2024
Hi Eric,We apologize for the confusion regarding your booking. Please know that we value your loyalty as an Expedia Gold member and will work to clarify any discrepancies to ensure a smoother experience in the future.

8/10 – Goed

Karen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was good Except room service. There was an answering machine that said someone would can you back. I left two messages, but never got the call back or dinner.
2 nachten verbleven in februari 2024
Reactie van Morgan Rogers, Marketing op 12 mrt 2024
Hi Karen,Thank you for bringing this to our attention, and we apologize for the inconvenience you experienced with our room service. This is certainly not the level of service we aim to provide. We'll address this issue with our team to ensure it doesn't happen again. We appreciate your feedback and hope to have the opportunity to make it up to you on your next visit.

10/10 – Uitstekend

Elaine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the view from our room and the restaurants that were on site. Parking garage next door, convenient but a bit pricy. Within walking distance to the performing arts center and other restaurants and shopping venues.
1 nacht verbleven in februari 2024
Reactie van Morgan Rogers, Marketing op 12 mrt 2024
Hi Elaine,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed the view from your room and the convenience of our on-site restaurants. We appreciate your feedback regarding the parking garage rates and will certainly take it into consideration for future improvements. We're glad you found our location convenient for exploring the area's attractions. We hope to welcome you back for another enjoyable stay soon!

10/10 – Uitstekend

Romualdo

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love Captain Cook! The staff is friendly and food is good.
1 nacht verbleven in februari 2024
Reactie van Morgan Rogers, Marketing op 12 mrt 2024
Hi Romualdo,Thank you so much for your kind review! We're thrilled to hear you enjoyed your stay and that our staff made such an impression! We look forward to welcoming you back for another fabulous stay in the future.

4/10 – Matig

Maurizio

Negatief: Staat van de accommodatie en faciliteiten
Heat didn’t work
1 nacht verbleven in januari 2024
Reactie van Morgan Rogers, Marketing op 12 mrt 2024
Hi Maurizio,We're terribly sorry to hear about your experience with the heat in your room. We do hope our front desk staff and maintenance team were able to mitigate the issue for you.

6/10 – Redelijk

MORGAN

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The lobby and dining areas were nice, but for how expensive the rooms are… you’d think they’d be updated and not feel so out of the 80s.
1 nacht verbleven in december 2023

6/10 – Redelijk

Craig

Reisde met familie en kleine kinderen
Positief: Netheid
The property is beautiful and is a very nice, historic hotel. We were unimpressed with checkin. The front desk told me to find a bellhop but none were available and I didn’t know where to even wait. There weren’t any options to get a cart to transport all of our bags without a bellhop, so we had to struggle with our bags and 2 kids. It’s a very large hotel and we didn’t know where to go to get to our room. When I asked the front desk, I got a short, incorrect, response. My husband got the same. No one was going out of their way to help us. At that point I’d have rather been at a 3 star hotel where they set it up so you can help yourselves more conveniently. We also weren’t prepared for such a large parking fee - even without valet we’d be paying 30-50 dollars a night. And if you forego the valet, then you’re left walking in downtown from the parking garage to the hotel. This information wasn’t really available prior to getting there - it wasn’t even super clear where you were supposed to enter the hotel. So it was just confusing and stressful checking in initially. The pool is very small and cold with no hot tub but the locker room was VERY nice with great service. I wish there was more kid friendly dining available, but the food was very good. Overall, it wasn’t any better than a cheaper hotel. We’ll be trying something different next year.
1 nacht verbleven in december 2023

8/10 – Goed

Danarlene

1 nacht verbleven in december 2023
Reactie van Morgan Rogers, Marketing op 12 mrt 2024
Hi Danarlene,Thank you for your kind review! We're glad you enjoyed your stay.

10/10 – Uitstekend

DANIEL

1 nacht verbleven in december 2023
Reactie van Morgan Rogers, Marketing op 12 mrt 2024
Hi DANIEL,Thank you for your stellar review!

10/10 – Uitstekend

Jeffrey, Sammamish

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Marsha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

8/10 – Goed

Cinthia, Anchorage

1 nacht verbleven in december 2023

6/10 – Redelijk

Trenton

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Morgan Rogers, Marketing op 11 dec 2023
Hi Michael,Thank you for your perfect rating of our hotel! We're thrilled you enjoyed your stay and hope to welcome you back for another great stay soon.

10/10 – Uitstekend

Miguel Angel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Morgan Rogers, Marketing op 11 dec 2023
Hi Miguel Angel,Thank you so much for your outstanding rating of our hotel! We're glad you enjoyed your stay and look forward to welcoming you back for another memorable stay in the future.

8/10 – Goed

Shelley

1 nacht verbleven in december 2023

4/10 – Matig

Shelley

1 nacht verbleven in december 2023

10/10 – Uitstekend

Madonna

1 nacht verbleven in december 2023
Reactie van Morgan Rogers, Marketing op 7 dec 2023
Hi Madonna,Thank you for your perfect rating of our Hotel! We look forward to welcoming you back in the future for another fantastic stay.

6/10 – Redelijk

Ed

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very festive decorations in and around the hotel. Decent in-hotel food options although limited menus.
2 nachten verbleven in december 2023
Reactie van Morgan Rogers, Marketing op 7 dec 2023
Hi Ed,Thank you for sharing your experience with us! We're delighted that you enjoyed the festive decorations throughout the hotel and found the in-hotel food options satisfactory, despite the limited menus. We constantly strive to enhance our offerings and hope to welcome you back for an even more delightful experience with expanded culinary choices in the future!

10/10 – Uitstekend

Sean

1 nacht verbleven in december 2023

6/10 – Redelijk

Beverly

Positief: Netheid
We were celebrating our 20th year anniverssary and was told that this was a great place to get a room for a few nights. 1-the staff at the front desk came off as though they were bothered that we were checking in, they were not very easy to approach, except for the guy over a bit from the front desk who was giving information, he was very nice. You really should seperate the ratings for the front desk and other staff. 2-the room was not as grand as we were told (I booked the "deluxe" king size room, guess I didn't pay enough?) The bathroom was quite small. Walls were very, very, VERY thin (I heard neighbors across the hall having a "great time"). 3-the staff in the breakfast area were awesome. I just expected a little more from a hotel that was given Great reviews..........if I wanted to hear people across the hall, I would have gone to a motel....for our next milestone, will be booking elsewhere.
2 nachten verbleven in november 2023
Reactie van Morgan Rogers, Marketing op 7 dec 2023
Hi Beverly,We deeply regret that your 20th-anniversary celebration did not meet your expectations due to the perceived lack of attentiveness at the front desk and the room's quality not aligning with your expectations. We apologize for any inconvenience caused by noise disturbances and the room's size. Your feedback about the breakfast staff's excellence is appreciated, and we'll certainly look into ways to improve our services to ensure a more enjoyable and memorable stay for our guests in the future. We sincerely hope you reconsider and give us the chance to provide you with an exceptional experience on your next milestone celebration.

10/10 – Uitstekend

Emily

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van Morgan Rogers, Marketing op 7 dec 2023
Hi Emily,Thank you for your wonderful rating!

10/10 – Uitstekend

Tom

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love staying here!
3 nachten verbleven in november 2023
Reactie van Morgan Rogers, Marketing op 7 dec 2023
Hi Tom,Thank you for your wonderful rating! We are thrilled to hear you always enjoy staying with us and we look forward to welcoming you back for another great stay in the future.

10/10 – Uitstekend

David

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Cook this time of year is used by flight crews on overnights, and lawyers with matters at the state courthouses across the street. Federal Court is a bit of a walk.
1 nacht verbleven in november 2023
Reactie van Morgan Rogers, Marketing op 9 nov 2023
Hi David,We appreciate your stay and kind feedback. It's wonderful to know that The Cook is a preferred choice for flight crews and legal professionals visiting Anchorage. We strive to provide a comfortable and convenient experience, and we hope to continue exceeding your expectations during your future visits. Thank you for choosing us for your accommodations.

10/10 – Uitstekend

Michael

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Morgan Rogers, Marketing op 8 nov 2023
Hi Michael,Thank you so much for your fantastic rating of our Hotel! We look forward to seeing you in the future for another great stay.

10/10 – Uitstekend

Kathryn

3 nachten verbleven in oktober 2023
Reactie van Morgan Rogers, Marketing op 8 nov 2023
Hi Kathryn,Thank you for your lovely review! We are so glad to hear you enjoyed your stay.

10/10 – Uitstekend

Nichelle, Anchorage

Positief: Netheid, personeel en service
Staff is great. Great service
2 nachten verbleven in oktober 2023
Reactie van Morgan Rogers, Marketing op 8 nov 2023
Hi Nichelle,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our great staff and their impeccable service. We look forward to welcoming you back for another visit of meeting your standards in the future!

8/10 – Goed

Levi, Kodiak

1 nacht verbleven in oktober 2023
Reactie van Morgan Rogers, Marketing op 7 dec 2023
Hi Levi,Thank you so much for your kind rating!

10/10 – Uitstekend

Nancy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was very comfortable. Walking distance to shopping food venues.
1 nacht verbleven in oktober 2023
Reactie van Morgan Rogers, Marketing op 8 nov 2023
Hi Nancy,Thank you so much for your great review! It's so wonderful to hear you enjoyed your stay and that the walking proximity to shopping and food was up to your standards. We look forward to seeing you again in the future for another visit.

2/10 – Ontzettend slecht

Michelle

1 nacht verbleven in oktober 2023
Reactie van Morgan Rogers, Marketing op 8 nov 2023
Hi Michelle,We're so sorry to hear we weren't able to meet your standards. We hope you'll give us another chance to do so in a future stay at The Hotel Captain Cook.

10/10 – Uitstekend

eunjung

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Morgan Rogers, Marketing op 8 nov 2023
Hi eunjung,Thank you for your perfect rating! We're so happy to hear you enjoyed your stay and look forward to seeing you for another fantastic stay in the future.