Thank you for your review, Francisco, we regret to hear that your time with us was less than satisfactory. We apologize that your experience in our home was not the vacation for which you had planned and for which we strive to provide our guests. We appreciate you notifying us promptly of the issues you encountered so that we could take the appropriate steps toward a resolution. Please know that the comfort and satisfaction of our guests is our priority and the experience you had is certainly not commonplace, nor is it indicative of our level of service. We hope to have the opportunity to truly impress you in the future.

Thank you for taking the time to share your feedback. We apologize for the issues you encountered with the outlets and for any inconvenience it may have caused. Our local staff is always available to assist you with any issues during your stay if we are notified. Your feedback has been passed along to our local staff. We hope to host you again.

Thank you for your review. We apologize for your concern with the broken window latch. It has since been repaired. We also apologize for your disappointment with the unit in general. We make every effort to present clear, accurate descriptions of our homes, including pictures and virtual tours, in order for guests to make informed decisions on their rental choices. We encourage guests to reach out with any questions or concerns prior to booking, as we are happy to help. We look forward to hosting you again soon!

Thank you for taking the time to share your feedback with us, Tori. We are glad you enjoyed this unit and we appreciate you letting us know there is room for improvement. We will pass your comments to the owner for consideration, and we hope to have another chance to impress you in the future!