Hi Sam, thanks for letting us know about your stay. We followed up with the homeowner after reading your feedback, and they would like to share the following: In the six years of renting out our home, we've received no other complaints about the beds; on the contrary, several guests have specifically inquired about the mattress type due to their comfort. We utilize removable and washable mattress toppers on all beds for both comfort and hygiene purposes. We appreciate the guest's acknowledgment of the house's aesthetics and cleanliness, and we're sorry that their perception of the beds negatively influenced their experience. Thank you for providing your input on the stay.

Hi Misty, we want our guests to rest easy when they stay with us, and we apologize you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We use professional cleaning and landscaping services to ensure the home is ready for every guest's arrival. We have followed up with these teams regarding the lawn and the scuffs on the upstairs walls to ensure they are addressed. We wish you would have reached out to us when you arrived. We would've been more than happy to address your concerns immediately to make your stay more comfortable - We sincerely apologize for the inconvenience you experienced with the washer. We offered to repair it the morning after you reported the issue and had Evolve process a partial refund. Evolve has confirmed the refund was processed a few days after checkout Thanks for your valuable feedback as we continue to improve for future guests!

From the owner: "Melissa, thanks for staying with us! We are sorry you experienced a few issues that had a negative impact on your stay. - We believe the A/C broke down during this family's stay, we called the repair company as soon as we heard it was malfunctioning. We gave the guests a discount due to this issue. - We sent a note to our cleaner about this review, as this is now the second complaint we've gotten about things not being perfectly clean. We will address your concerns regarding the cleanliness of the appliances with the cleaning company so this issue does not affect future guests. - We are happy that you enjoyed our home and that it was spacious enough for you and your family. We appreciate your feedback as it allows us to improve in the areas needed."