Service: Staff were very polite and supportive all the way during our stay. They could do more to get extra staff who do speak English specially on the food site but I managed my stay as I have reasonable Turkish language skills.
Hotel: Excellent rooms, very luxury, amazing entertainment programme and they update you via whatsapp in the morning to schedule your day.
Pool and sea games were great and engage both kids and adults.
The kids club is amazing but it needs to be promoted more as we only knew about it by coincidence. The hotel must give visitors a list of all the facilities available once they arrive to benefit from the support.
Foodwise: Great food, more than 50+ variety in the restaurants and available 24 hours and this applies to drinks as well.
One bad thing happened on the last day when I wanted to celebrate my son's birthday and the head of the entertainment team promised to announce this on the theatre stage where the shows take place at 9 pm every night but then he failed to do, He approached me again and said he'll be back in 20 minutes but never did this which left my son deeply upset and we left the theatre to celebrate somewhere else. It is better to stick with the promise next time "Mr. Head of entertainment". But all the other entertainment team were great and supportive.