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Beoordelingen van Moatoga Hotel

3 out of 5
Moatoga Hotel
Fugalei, Apia

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 25 van 74 beoordelingen" "
Gastenscore: 8 - Goed. 21 van 74 beoordelingen" "
Gastenscore: 6 - Redelijk. 17 van 74 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 74 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 74 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

6,8/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Ioane

Negatief: Netheid, staat van de accommodatie en faciliteiten
Location convenient to town and markets. Linen dirty, made my skin itchy and wasn’t changed during my two week stay even when I requested it. Took a $150 cash key deposit but refused to refund it as I was leaving on an early morning flight before office hours.
17 nachten verbleven in april 2024
Reactie van Helen op 2 mei 2024
Talofa Ioane,Thank you for your review. We apologise about every inconvience occurred during your stay with us.As for your 150 cash bond or security bond for your room, we apologised but we did not refused to refund it. It is a mistake from our end that we should have given to the security like we usually do with our every other guests leaving early morning. Your family members came and uplifted your bond that we hold. Best of wishes and thank you for staying with Moatoga Hotel. Sincerest apology to the issues you had when you are here with us.Faafetai.

10/10 – Uitstekend

Teuila

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
100 percent satisfied
1 nacht verbleven in april 2024
Reactie van Helen op 14 apr 2024
Thank you for staying with us & thank you for your kind review.We look forward too seeing you in the near future.

8/10 – Goed

Elisa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was really good. Might come again real soon Thank you
1 nacht verbleven in april 2024
Reactie van Helen op 12 apr 2024
Talofa,Thank you Elisa for staying with us. We look forward to seeing you in the near future. Thank you and have a great weekend!

10/10 – Uitstekend

Koroseta

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thank you Moatoga for the beautiful room my husband really enjoyed his staying even though it was only few hours but he enjoyed his sleep before he went to his family home. Thanks Expedia for the cheaper fights and the points. Appreciated and Keep it up the good service.
1 nacht verbleven in april 2024
Reactie van Helen op 11 apr 2024
Talofa Koroseta,Thank you so much for staying with Moatoga Hotel. It was a pleasure having and serving people to the best of our abilities. We are glad that your husband enjoyed his stay with us even its only for 1 night.We look forward to seeing you in the near future.Have a blessed Weekend.Faafetai,Moatoga Hotel Staff & Managemnet.

2/10 – Ontzettend slecht

Mr Samuel

Reisde met partner, Reisde met familie
Negatief: Personeel en service, voorzieningen
Reception is hostile and racist.No complaints desk or manager on site or refund.Demand of cash bond from guests. No free wifi or conference services for guests.Complex is doing carpentry on site and other services not ideal for hotel.Rooms are in better condition but poor tv connectivity and limited channels. The staff need further training on tourism and hospitality and can't handle international guests.
5 nachten verbleven in maart 2024
Reactie van Helen op 4 apr 2024
Talofa Samuel,Thank you for review. As for our refundable bond it is require for all our guests that are checking in and they are okay with it. We apologise if our hotel were not up to your standards. Thank you again for your review. Thank you,Moatoga Hotel & management.

10/10 – Uitstekend

Allyna Krisline

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staffs and crew are very accommodating.😊
2 nachten verbleven in maart 2024
Reactie van Helen op 16 mrt 2024
Hi Allyna,Thank you for staying with Moatoga Hotel & thank you for your kind review. We look forward to have you here with us again. Regards,Moatoga Hotel Staff & Management.

2/10 – Ontzettend slecht

Pearl

1 nacht verbleven in maart 2024
Reactie van Helen op 4 apr 2024
Talofa Pearl,Thank your for your review.Best wishes,Moatoga Hotel Management & Staff.

6/10 – Redelijk

Tsugune

非常に便利な場所にある　Wi-Fiは有料　冷蔵庫はあるが壊れていた
1 nacht verbleven in februari 2024
Reactie van Helen op 28 feb 2024
Talofa Tsugune,Thank you for your review. Unfortunately, we apologise regarding the issues you have came across when you were staying with Moatoga Hotel.

6/10 – Redelijk

ISAAKO

1 nacht verbleven in december 2023
Reactie van Helen op 23 feb 2024
Thank you for your kind review. Thank you for staying with Moatoga Hotel.Best wishes,Moatoga Hotel Staff & Management.

6/10 – Redelijk

John

2 nachten verbleven in februari 2024
Reactie van Helen op 5 feb 2024
Thank you for your review. We will work on providing the better services going forward.Thank you for staying with Moatoga Hotel.Best wishes,Moatoga Hotel Staff & Management.

8/10 – Goed

Letiana

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Helen op 26 jan 2024
Thank you for your kind review. We look forward to seeing you inthe near future.Regards,Moatoga Staff & Management.

8/10 – Goed

Hayna Mae

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Recommended.
4 nachten verbleven in januari 2024
Reactie van Helen. op 26 jan 2024
Thank you for staying with Moatoga Hotel. We hope to see you in the near future.Regards,Moatoga Hotel Staff & Management.

2/10 – Ontzettend slecht

AARON, OAKLEIGH

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room they put us in was outdated and very dirty. We made a complaint to the manager who moved us to another room and after spending a few days there.. the toilet and bathroom got flood. It was dirty, smelly and outdated.. Will not recommend this to anyone
13 nachten verbleven in november 2023
Reactie van Helen op 4 jan 2024
Talofa lava,Thank you so much for your feedback. We will take these in consideration for things that we can work on for the betterment of our services and hotel. We sincerely apologise that you get to experience all that upon staying with us.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great service
2 nachten verbleven in december 2023
Reactie van Helen op 4 jan 2024
Talofa lava,Thank your for your feedback. We love to see you with us in the near future.

10/10 – Uitstekend

Donald

Zakenreiziger
1 nacht verbleven in november 2023
Reactie van Helen op 28 nov 2023
Thank you so much Donald for your review and for staying with us. It was lovely having you and letting us be your host. We look forward to see you in the future.Best wishes.Regards,Moatoga Hotel & Management.

10/10 – Uitstekend

Tusipi

Positief: Netheid, personeel en service
10 nachten verbleven in september 2023
Reactie van Helen op 28 nov 2023
Thank you for your review. We appreciate having you over with us. Looking forward to your visit in the near future.Best wishes Tusipi!Regards,Moatoga Hotel & management.

4/10 – Matig

Miriam

4 nachten verbleven in augustus 2023

6/10 – Redelijk

Kylah

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Good location close to markets Nice to have a warm shower Sadly one bedframe was broken meaning very uncomfortable for my daughter The aircon wasnt functional. Other guests were extremely noisy late into the night and then again early in the morning. I am glad i was only there one night
1 nacht verbleven in augustus 2023

8/10 – Goed

Marcus

Reisde met een groep
Positief: Netheid, personeel en service
Hotel is hidden from the main road, but room was big and clean. Grocery stores are all working distance. Staff is very nice and helpful. Rooms are only cleaned on Tuesdays. It's not a resort, but for the World Distance Paddling Championships, it was a great location and price. I would stay there again!
7 nachten verbleven in augustus 2023

6/10 – Redelijk

Navin

3 nachten verbleven in juli 2023

6/10 – Redelijk

Julie

Reisde met partner
Average place
1 nacht verbleven in juni 2023

6/10 – Redelijk

Damian

7 nachten verbleven in april 2023

8/10 – Goed

Naseri

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just only one things the room is fantastic but only the mosquitos and small flies inside at nite when the light is off thanks
5 nachten verbleven in augustus 2022
Reactie van Inoke op 7 sep 2022
Thank you for your feedback on your stay. However, we are sorry about the drawbacks of your stay. We take cleanliness seriously and will instruct our housekeepers to be more attentive in the future. We hope you will give us another chance to serve you better.Inoke NawaikalouHotel Manager.

10/10 – Uitstekend

Kaio

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hooray!
Love and adore the stay with Moatoga. Clean, enough parking, friendly family business. Just love it...it's a home away from home setting.
3 nachten verbleven in november 2019
Reactie van Ruta op 23 dec 2019
Talofa Kaio, Thank you for taking time to review Moatoga Hotel. We really do appreciate the kind feedback. And again thank you for choosing Moatoga Hotel and trusting our service. Have a blessed Christmas and happy holidays. Kind regards.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I did not even like anything in that hotel, the room was dirty, no room service, the bed was disgusting there were hairs on the pillows, sheets and the towels had stains on them. The shower floor is awful. The room door needs a padlock for tourists safety and so much more needs to be improved. I was not safe in that hotel building.
2 nachten verbleven in oktober 2019
Reactie van Ruta op 25 okt 2019
Talofa, Thank you for taking the time to review our property. It saddens us to notice what you went through during your stay with us and for that we sincerely apologise for the inconvenience caused. With this feedback we can use it to improve on what we (service) needs improvement on. With thanks.

4/10 – Matig

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
Was disappointed that my room had no microwave while my friend had a microwave. Also was disappointed that no explanation was given on check out time as we were charged 30 tala each when we checked out. This should have been explained when we checked in. However the positive aspects the room was clean and amenities like tea, coffee and bathing shampoo soap etc was great. Good location and may use hotel again when I do visit samoa. Thank you
2 nachten verbleven in juli 2019
Reactie van Ruta op 9 sep 2019
Thank you very much for taking time to review our hotel. Its always heart warming to hear that our service is appreciated. And we sincerely apologise for the inconvenience that took place while staying with us.

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient, clean, good size room and bathroom and helpful staff. It was perfect for our last night in Apia and the staff organised a taxi very early in the morning to meet our 6am flight. Would recommend!
1 nacht verbleven in juni 2019
Reactie van Ruta op 9 sep 2019
Thank you very much for taking time to review our hotel. Its always heart warming to hear that our service was appreciated.

2/10 – Ontzettend slecht

Geverifieerde reiziger

3 nachten verbleven in mei 2019

4/10 – Matig

Geverifieerde reiziger

1 nacht verbleven in mei 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was all very good, friendly team, all of them help us for a nice staying! Five starts team
1 nacht verbleven in maart 2019
Reactie van Ruta op 9 sep 2019
Talofa lava, Thank you very much for taking time to review our hotel. Its always heart warming to hear that our service was appreciated.

10/10 – Uitstekend

Moe

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2018

10/10 – Uitstekend

Anitelea, Sydney Australia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice close to the market
Excellent close to the markets and the shops plus it is in town Beautiful atmosphere
5 nachten verbleven in oktober 2018
Reactie van Ruta op 11 sep 2019
Talofa Anitelea, Thank you very much for taking the time to review our hotel. Its always heart warming to hear that our service was appreciated. Regard, Moatoga Hotel.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
13 nachten verbleven in september 2018

2/10 – Ontzettend slecht

Geverifieerde reiziger

Very disappointing
I don’t trust the other reviews here. The lodging was poor in every aspect: poor location and security, the room hadn’t been properly swept and there was water on the floor and hairs in the bed, and no peace and quiet whatsoever. The walls are literally paper-thin; I listened to an intimate couple to my left, and a television blaring until midnight to my right. Construction is taking place all day, a feature not listed on their website or on Hotels.com. Even checking in was difficult; the check-in desk is inside a restaurant entrance across from the actual hotel, without clear or visible signage. I’ve stayed in several other places in Apia for the same price that are MUCH nicer, and feel the website and reviews are very misleading about this property.
1 nacht verbleven in augustus 2018

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We were looking for a basic, comfortable place close to the downtown area and this was a very good choice There is also a very good restaurant on the premises.
2 nachten verbleven in juli 2018
Reactie van Ruta op 9 sep 2019
Talofa lava, Thank you very much for taking the time to review our hotel. Its always heart warming to hear that our service was appreciated.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Two locations!
Booked for somewhere cheap and cheerful to stay on our last night in Samoa. It was a little hard to find at first (main entrance is around the corner) The woman that checked us in seemed confused and flustered by our arrival, but was pleasant and checked us in. We were told our room is in a different site, and that she would drive us there in convoy. This wasn't a problem, but it turns out that the other site is 15 minutes away from Apia, and we weren't informed of this when we checked in. It was a slightly better location for the airport, however we had dinner reservations in Apia which we were a bit more pressed for time to get to. It was very quiet in the other site, but I was reassured there were other guests staying there, and we saw cars parked there later on. Room was clean and spacious, bed comfy and bedding clean. Useful little kitchenette area, and hot water in the shower. No wifi in the area We left at 4am to get our flight back to Auckland, so served us well for our last night.
1 nacht verbleven in juli 2018

10/10 – Uitstekend

Byron

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awesome experience
Our stay in SU Accomodation was absolutely amazing. All of the staff were so welcoming. They really make sure you will have a great stay. Food was delicious. Location was great Our experience was all superb. Thank you again. All the best. Evanne & Byron
3 nachten verbleven in juli 2018
Reactie van Ruta op 9 sep 2019
Talofa lava Evanne & Byron, Thank you very much for taking the time to review our hotel. Its always heart warming to hear that our service was appreciated.

10/10 – Uitstekend

Joe, Sydney

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Friendly staff
Awesome location, with supermarkets next door, walking distance to shops. Highly recommend trying the fresh produce market food court across the street, on-site kitchen was good tho. Room furnishings are what you'd expect for the price. If you're after somewhere clean, no-frills, secure, with air conditioning and a comfy bed, would very much recommend staying here.
9 nachten verbleven in juli 2018
Reactie van Ruta op 9 sep 2019
Talofa lava, Thank you very much for taking the time to review our hotel. Its always heart warming to hear that our service was appreciated.

6/10 – Redelijk

Dave, Wellington, NZ

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Convenient in Apia
Lovely friendly staff, spotless, air conditioning really works. Handy location in central Apia next to market and bus station. Nice and cheap too. Little difficult to find.
1 nacht verbleven in april 2018

6/10 – Redelijk

John, Canada

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Some photos are deceiving
This is a very basic 1 or 2 star "back-packer" type accommodation. Lots of ants & geckos in the room, but they did come & spray a couple of times. We hate to use the big "C' word for insects, but we have none of those in our cold area of the U.S.A., so that was quite unnerving to have them in our bathroom. I went & borrowed the mop 3 times during our stay, or it probably wouldn't have been washed / sanitized. Third-world country, what can we say --probably average for some folks. Variety of annoying & sometimes louder noises all night long. Tough to sleep. Mostly preachers on TV's couple of channels. Just don't rely on exterior photos showing the better side of things, & not the seedier side of the rooms. If this wasn't in Samoa, most owners would knock this place down & re-build new.
12 nachten verbleven in maart 2018
Reactie van Vange op 25 apr 2018
Talofa John Thanks for the feedback. All the best with the future :) Regards, Vange

4/10 – Matig

Vic, NZ

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
How did this ever get good reviews?
Overall just very disappointing. Hotel is hidden down a very dodgy driveway behind some supermarket complexes. The corner room on the top floor that we stayed in, was right by a storm water canal, which I assume added to the very damp smell in the room. Thank goodness for scented candles. For the price of the room which is about US$90 a night, I at least expect to have decent sheets that aren't stained by previous tenants.
8 nachten verbleven in februari 2018
Reactie van Vange op 13 apr 2018
Talofa Vic Thanks for the feedback and we apologise for the negative experience you had with our facilities. We hope to see you again soon. Regards, Vange

8/10 – Goed

Hana, Australia

Positief: Personeel en service, comfort kamer
Nice accommodation close to all amenities
Good experience overall, staff were friendly. Good hospitality, I would recommend this accommodation to friends and family if they are looking for places in Samoa. I found they were cheap and aforable, Will definitely book with Su's accommodation again in the near future. Thank you very much. Kind regards Hana Afuie
7 nachten verbleven in februari 2018
Reactie van Shan op 3 mrt 2018
Thank you so much Hana for your wonderful review. It was our pleasure accommodating you and your mother. We are glad that you enjoyed our hospitality just as much as we enjoyed accommodating you. We hope to see you again in the near future. On behalf of Su-Accommodation's management and staff, we wish you the very best in all future endeavours. God bless :)

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice little hotel right in the heart of Apia.
Hotel staff was super pleasant, if only there were phones in the room so reception could be contacted. Air con was brilliant.
10 nachten verbleven in januari 2018
Reactie van Vange op 13 apr 2018
Hi, Thanks for the beautiful review. Your review has been shared with the rest of the staff. We look forward to your next stay with us. Thanks Vange

10/10 – Uitstekend

Anna

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Satisfied
My stay at Su Accommodation was perfect. Bed was comfortable, room was clean, easy access to the local shops, right in town, hot water at all times of the day, quick check in and check out. Thanks Su....i would definitely use you again. If only you had a swimming pool.
2 nachten verbleven in januari 2018
Reactie van Shan op 3 mrt 2018
Thank you very much Anna for your awesome review. We are glad that you loved your stay with us just as much as we loved accommodating you. We hope to see you again soon :) On behalf of Su-Accommodation's management and staff, we would like to wish you all the best for the future!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very comfortable and lovely place to stay. Would definitely stay there again. Highly recommend this place
4 nachten verbleven in januari 2018
Reactie van Donita op 20 jan 2018
Hi, Thank you for sharing your feedback with us. That's awesome news that you enjoyed your stay. We look forward to your next visit. Reagrds, Sophie

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Friendly staff ever since the first time I stayed there. Breakfast has improved. Great location for visitors.
3 nachten verbleven in december 2017
Reactie van Sophie op 20 jan 2018
Hi, Thanks for the lovely review. We look forward to having you back again soon. Best wishes, Sophie

10/10 – Uitstekend

Jayleen, Pago Pago, American Samoa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Location
Love the location and hotel staff service. The kitchenette for guests is a great plus, and all amenities are worth more than the price paid.
1 nacht verbleven in december 2017
Reactie van Sophie op 20 jan 2018
Talofa Jayleen, Apologies for the delayed respond. That's wonderful to hear that you loved our amenities. It was a pleasure hosting you and we hope to see you again soon. Faafetai, Sophie

8/10 – Goed

Jayleen, Pago Pago

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
One Week of Peace in Downtown Apia
Su Accommodation provides a little sanctuary in the hustle and bustle of downtown Apia. Its central location allows for easy access to all the conveniences of the city while still providing a quiet and serene atmosphere through its design, not facing the street. You get more than you pay for, with a friendly staff and security guard, our one week stay at Su was without incidence and we enjoyed it very much. Donna, the lead girl/manager/housegirl (wonderwoman), is an excellent host and will oblige to all your accommodation needs. I highly suggest Su if you want a great affordable place to stay in the city that is peaceful and modern.
2 nachten verbleven in november 2017
Reactie van Riah op 20 jan 2018
Hi Jayleen, Thanks for taking the time to provide us with this lovely feedback. It's awesome to see that you were happy with what our accommodation provides. We're proud that Donita was able to perform exceptionally during your stay. Donita will be acknowledged in regards to this matter. It was a pleasure hosting you and we look forward to your next visit soon. Faafetai, Mariah

6/10 – Redelijk

Bill, NZ

Positief: Netheid
Functional in a strange setting
Reasonably priced next to the fruit and veg market.
2 nachten verbleven in november 2017
Reactie van Vange op 13 apr 2018
Thank you for making the time to give us feedback on your stay with us. Faafetai, Vange

10/10 – Uitstekend

Tahlia , Brisbane, Au.

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice Hotel close to the city
My partner and I booked Su's after staying one night in another hotel in Apia, to which we were awoken at 5am by other guests blasting music until about 9am, they also attempted to open our room door. We left this hotel and booked Su's Accommodation that day. When we arrived we were warmly welcomed by the staff, to a lovely, clean and spacious room with everything we would need for our stay. My partners parents asked if they to could change to this hotel, but it appeared the hotel was fully booked. Su's made up another room especially for them and managed to get them booked in the same day as well. We couldn't be happier with the stay we had there, the other guests were friendly and we enjoyed the daily breakfast. We had to extend our stay by 2 days and this was no problem at all. The hotel itself has plenty of parking and is across the road from the market, and beside two major grocery stores. It is a short walk/drive to restaurants. We would definitely recommend Su's Accommodation and will be staying here again next time we visit Apia.
6 nachten verbleven in september 2017
Reactie van Vangelina op 21 okt 2017
Hi Tahlia, thank you for sharing your review of your stay with us at Su Accommodation. We appreciate your compliments in regards to our service. We’re also very happy that you and your family were able to experience the flexible and outstanding service from our team. We look forward to your next visit with us.