Good afternoonWe are very sorry that his stay was not pleasant.Please note that regarding the rooms on the ground floor, we only have 7 of which some are standard rooms and others are economical (single, triple and double).The issue of giving them a room on the first floor is because the clients who were on the ground floor had the reservation before you and they also requested a ground floor.It is impossible for us to give all the rooms requested on the ground floor since there is not much availabilityGreetings

Good morningWe are very sorry for the problem you had with the room on April 4.Please note that on the ground floor we only have 7 rooms (1 room for 3 people, 1 for 1 person and the rest are doubles), of which we only have 3 economical double rooms and the rest are standard.If clients who have made reservations before you have asked us for a room on the ground floor like you (and they ask us for many), it may well be that we do not have any available that day.Whenever clients ask us for something, be it a double room, or a ground floor or upper floor, we always try to give it to them, but there are times when it is totally impossible, since the ground floor is quickly sold out.Best regards