I really wanted to give this hotel a top rating by there were a couple things that were a bit unfortunate. The shade by our bed was broken and we weren’t able to close it completely, so we had the morning light right in our faces when we were trying to sleep. It didn’t allow for the most restful night.
Also, when the front desk attendant called me the evening we were checking in to confirm our arrival, I asked over the phone for a 12:00 p.m. versus 11:00 a.m. checkout. He said that would be acceptable but must not have written it down. The next morning we were confronted by the manager at our hotel room door about why we weren’t out of the room, and the front desk agent who called me the night before acted like he never agreed to our arrangement. For what we paid for our room, it was not a very welcoming experience. We were made to feel like squatters. Beautiful place, but I doubt we’ll be back.