On the day of checkout, our son was sick. Checkout time is 1000 and at 1012 there came a knock at the door. The housekeeping ladies (a group of 3-4 women) said that we were late and that they were in a hurry to clean the room. We apologized for being late and told them we would be finished soon. They remained outside of our door and watched as we put our things into our car. 5 minutes later they knocked again and told us we had to leave. We were still not finished and we asked them to please allow us to finish packing out. A few minutes later they knocked again and said they wanted to come into the room. We said no, and that they could come in when were we gone. They were angry and said they were going to call the reception. At 1022, a man from reception was outside our door, tapping on his watch and telling us we were late for check-out. By this time, we were upset. We finished packing and drove to reception to check out. Upon check out, we told the manager what had happened and they had no excuse for us. No apology, and nothing other than to say that they have a checkout time of 1000am. Never in the history of staying at a hotel have we ever been treated as such. KNocking on our door 4 times, basically demanding that we leave, and tapping on their watch was completely unacceptable. We had a good hotel experience until this point. We checked out at 1030am. Did being 30 minutes late really deserve this kind of treatment? Did the staff really need to harass us in such a way?
