The hotel looks a bit tired but it is nice overall. There is a private beach, which is nice enough and a wonderful bar overlooking the Maddalena Archipelago. The food and drinks are very good. The location is excellent. Overall, staff are nice when there are no problems. Therefore, in normal circumstances, I probably would have given a better review. The reason why my review is less positive than it might have been is because of the appalling customer service provided by the Deputy Director. I had a very bad experience with the tour operator the hotel works in partnership with as they (tour operator called Fortieventi) had cancelled my reservations for the Emerald Coast Tour 3 times, one of which one hour before pick up, on my birthday. As a consequence of this I wrote a negative review. What I had not realised was that another tour (Barbagia tour) I had booked through the hotel was with the same tour operator, therefore, after my negative review not only did they (Fortieventi) cancel my reservations, but they also wrote a very offensive email about me (the customer) to the hotel. The deputy director sided with the tour operator and completely failed to listen to me and value me as a customer. In her opinion the behaviour of the tour operator was of little significance to her and she was more interested in keeping a good relationship with Fortieventi. Basically, at this hotel if you raise an issue, do not look for any support from management unless you are a German speaker.