Details aan de buitenkant

Beoordelingen van Aloft Asheville Downtown

3 out of 5
Aloft Asheville Downtown
51 Biltmore Avenue, Asheville, NC

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 755 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 155 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 63 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 22 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 9 van 1004 beoordelingen" "

9,6/10

Netheid

9,6/10

Personeel en service

9,0/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

jeff

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Disappointed to learn at check in that our King room was unavailable and we were assigned queen beds.
1 nacht verbleven in mei 2024
Reactie van Guest Services op 16 mei 2024
Jeff, thank you for taking the time to share your review. We're sorry your room type was unavailable and it had to be changed, but we hope you still enjoyed your stay.

10/10 – Uitstekend

Victor, Franklinville

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place to stay while in town for a concert or just to enjoy downtown Asheville
2 nachten verbleven in mei 2024
Reactie van Guest Services op 13 mei 2024
Victor, thank you for taking the time to share your amazing review! We're happy you enjoyed the location of the hotel!

10/10 – Uitstekend

Margaret

2 nachten verbleven in mei 2024
Reactie van Guest Services op 15 mei 2024
Margaret, thank you for sharing your amazing review! We're happy you enjoyed your stay!

10/10 – Uitstekend

Randy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect spot downtown with plenty of walkable destinations around.
2 nachten verbleven in mei 2024
Reactie van Guest Services op 10 mei 2024
Randy, thank you for taking the time to share your review! We're thrilled to hear that you enjoyed our downtown location and found it convenient for exploring the area!

8/10 – Goed

Tim

Positief: Personeel en service, voorzieningen
Overall good stay. Very pet friendly, so there was some pet hair in the room (not a negative for me, as i ❤️ dogs). Rooms were spacious and beds comfy. Didn’t hear any noise, so slept well. Staff very friendly and hotel is walking distance to endless shopping, dining, breweries etc. For sure would stay here again. Tip- must get to the front desk and check in 1st so you can get garage pass, but temp parking near the entrance was tricky due to very extremely small space on the main street
1 nacht verbleven in mei 2024
Reactie van Guest Services op 10 mei 2024
Tim,thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay overall and appreciated our pet-friendly environment. We apologize for any inconvenience with pet hair in the room, and we'll ensure that our housekeeping team pays extra attention to this in the future. It's great to hear that you found the rooms spacious and comfortable and that you were able to get a good night's sleep. We're also glad you found our staff friendly and enjoyed our convenient location! We are very happy you enjoyed your time!

10/10 – Uitstekend

Cristina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very cool interior
1 nacht verbleven in mei 2024
Reactie van Guest Services op 8 mei 2024
Cristina, thank you for taking the time to share your review! We're happy you found the interior of the hotel to be cool, and we hope you enjoyed your time in Ashville!

10/10 – Uitstekend

Ann

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Guest Services op 5 mei 2024
Ann, thank you for sharing your amazing review! We're happy you enjoyed your stay!

10/10 – Uitstekend

Kyle, Anderson

Positief: Netheid
1 nacht verbleven in mei 2024
Reactie van Guest Services op 5 mei 2024
Kyle, thank you so much for your review! We're happy you enjoyed your time at our hotel!

10/10 – Uitstekend

Britta

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pool area under construction
1 nacht verbleven in april 2024
Reactie van Guest Services op 1 mei 2024
Britta, thank you for the review! We're sorry the pool was under construction during your stay, but we're happy you still enjoyed your time.

10/10 – Uitstekend

Mario

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect stay
1 nacht verbleven in april 2024
Reactie van Guest Services op 1 mei 2024
Mario, thank you for taking the time to share your review! I'm happy we were able to provide a perfect stay for you during your time in Asheville!

10/10 – Uitstekend

SARAH

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful location and staff walking distance to restaurants, shopping and street performances.
5 nachten verbleven in maart 2024
Reactie van Guest Services op 18 apr 2024
Sarah, thank you so much for the amazing review! We're happy you enjoyed all the hotel has to offer, as well as your time in Asheville!

10/10 – Uitstekend

J

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great trip! Easy in and out of parking garage that is attached to hotel. Plenty of restaurants and shopping within walking range. Staff was courteous and attentive. Will be back again!
1 nacht verbleven in april 2024
Reactie van Guest Services op 18 apr 2024
J, thank you for taking the time to share your amazing review! We're happy you enjoyed your stay at our hotel, and we're happy to hear you loved our staff and found parking to be easy!

10/10 – Uitstekend

John

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing hotel!! Highly recommend!
1 nacht verbleven in april 2024
Reactie van Guest Services op 18 apr 2024
John, thank you for sharing your positive feedback and your kind words! We're happy you enjoyed our hotel!

10/10 – Uitstekend

elizabeth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Guest Services op 8 apr 2024
Elizabeth, thank you for taking the time to share your positive feedback! We're happy to hear you enjoyed the hotel!

10/10 – Uitstekend

Rob

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Everything was excellent except…..,,Pool and fitness center were closed. Upgrades looked like a ways off. I would be shocked if ready by Memorial Day weekend. The “2nd floor” area of bar, outside rooftop (with fire places and fire pits) and Starbucks shop were awesome. Located within a 5 or 6 block walk to many restaurants, bars and shopping.
2 nachten verbleven in april 2024
Reactie van Guest Services op 5 apr 2024
Rob, we're thrilled to hear that you had an excellent experience overall during your stay with us! We apologize for the inconvenience regarding the closure of the pool and fitness center due to renovations. We understand how important these amenities are to our guests and are working diligently to ensure they are reopened as soon as possible. Your feedback about the 2nd-floor area, including the bar, outside rooftop, and Starbucks shop, is greatly appreciated, and we're delighted that you enjoyed these amenities. Thank you for choosing to stay with us!

8/10 – Goed

randy

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
They were doing construction so it was right belows us, but we were out for most of the time so it was not that bad. Other guest had dogs, and they left the alone for hrs and they just barked all night. Not the hotel's fault, but it was annoying.
3 nachten verbleven in maart 2024
Reactie van Guest Services op 5 apr 2024
Randy, we apologize for any inconvenience caused by the construction noise during your stay. Your understanding is greatly appreciated, and we're glad to hear that it did not significantly impact your experience. We understand that other guests' pets can sometimes be disruptive, and we'll do our best to address any disturbances in the future. Thank you for sharing your feedback.

8/10 – Goed

Gisela M.

Reisde met familie
Positief: Voorzieningen
Walking distance to main attractions and restaurants. Clean, friendly staff.
2 nachten verbleven in april 2024
Reactie van Guest Services op 3 apr 2024
Gisela M., we're thrilled to hear that you enjoyed our convenient location and found our staff to be friendly. Ensuring a clean and comfortable environment for our guests is always a top priority.

10/10 – Uitstekend

Cole

1 nacht verbleven in maart 2024
Reactie van Guest Services op 3 apr 2024
Cole, thank you for sharing your positive feedback! We're happy you enjoyed the hotel!

10/10 – Uitstekend

Joshua

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place downtown, walking distance to many restaurants and shops Staff was excellent, room was great all need met to high standards
1 nacht verbleven in maart 2024
Reactie van Aloft Guest Service op 1 apr 2024
Thank you so much for this great review Joshua!

10/10 – Uitstekend

Cynthia, San Diego

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the ease of access and protection. A dichotomy, right? Umbrellas available in lobby. Staff incredibly friendly.
2 nachten verbleven in maart 2024
Reactie van Guest Services op 29 mrt 2024
Cynthia, we're delighted to hear that you enjoyed the ease of access and felt well-protected during your stay! It's wonderful to know that our lobby umbrellas were convenient for you, and we're pleased that you found our staff to be incredibly friendly. Your feedback is greatly appreciated!

10/10 – Uitstekend

Shiloh

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful property and in a great area in walking distance of a lot of great breweries and restaurants. Staff was super friendly and helpful. When booking, be aware that there is currently some construction on the “mountain view” side of the hotel (outside).
1 nacht verbleven in maart 2024
Reactie van Guest Services op 27 mrt 2024
Shiloh, thank you for your positive feedback about your recent stay with us! We're thrilled to hear that you enjoyed our property and its convenient location near breweries and restaurants. Our staff works hard to ensure our guests have a pleasant experience, so we're glad to hear that they were friendly and helpful during your stay. We apologize for any inconvenience caused by the construction on the "mountain view" side of the hotel. We always strive to inform our guests about any ongoing renovations or construction to manage expectations accordingly.

10/10 – Uitstekend

Ethan

1 nacht verbleven in maart 2024
Reactie van Guest Services op 18 apr 2024
Ethan, thank you so much for the amazing review! We're happy you enjoyed so much about the hotel!

8/10 – Goed

judy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was very modern and clean. The staff was lovely. I was happy to reserve a room there because it was so dog friendly. I was a little put off by the fact that there was no Hotel space to take my dog outside. I guess that was my assumption because it was a dog friendly hotel that there would be an area that the hotel had for the dogs. We had to go to a church that was next door and around the block not very convenient.
2 nachten verbleven in maart 2024
Reactie van Aloft Guest Service op 24 mrt 2024
Thank you so much for the review Judy!

10/10 – Uitstekend

Crystal, Boyds

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean and really nice staffs. Walk to all the restaurants and shops, Safe to walk around but not after dark.
1 nacht verbleven in maart 2024
Reactie van Guest Services op 21 mrt 2024
Crystal, thank you for your feedback! We're thrilled to hear that you found our hotel very clean and appreciated our friendly staff. It's great to know that you found our location convenient for exploring the nearby restaurants and shops.

6/10 – Redelijk

AnnaLee

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was nice but not suitable for pet owners. Also very confusing using the elevators. We weren’t the only ones having problems with finding our rooms.
1 nacht verbleven in maart 2024
Reactie van Aloft Guest Service op 18 mrt 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our property to be nice, but we're truly sorry to learn that you encountered difficulties during your stay, especially regarding our pet-friendly policies and navigating our elevators. Ensuring a pleasant experience for both our human and furry guests is of utmost importance to us, and we sincerely apologize if our pet-friendly amenities didn't meet your expectations. Regarding the issue with finding your room and navigating our elevators, we understand the frustration this can cause and apologize for any inconvenience it may have caused. We're constantly striving to make improvements to our signage and guest guidance to enhance the overall experience for everyone staying with us. We genuinely appreciate your feedback as it helps us identify areas where we can improve. Please know that your comments have been shared with our team, and we're committed to taking the necessary steps to ensure a smoother experience for all our guests in the future.

10/10 – Uitstekend

Anne

1 nacht verbleven in maart 2024
Reactie van Guest Services op 8 apr 2024
Anne, we are so happy you enjoyed your stay! Thank you for sharing your amazing review!

10/10 – Uitstekend

William, Kingsport

1 nacht verbleven in maart 2024
Reactie van Guest Services op 8 apr 2024
William, thank you so much for the amazing review! We're happy you enjoyed your stay at the Aloft!

10/10 – Uitstekend

Daiza

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
How the animals that needed to be adopted stay at the hotel until they get a new home.
1 nacht verbleven in maart 2024
Reactie van Aloft Guest Service op 16 mrt 2024
Thank you so much Daiza! We are glad you enjoyed the foster program!

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good value.
2 nachten verbleven in maart 2024
Reactie van Aloft Guest Service op 18 mrt 2024
Thank you so much Michael!

10/10 – Uitstekend

David

1 nacht verbleven in maart 2024
Reactie van Guest Services op 3 apr 2024
David, thank you for sharing your review! We're happy you enjoyed the hotel!

10/10 – Uitstekend

Shannon

2 nachten verbleven in maart 2024
Reactie van Guest Services op 12 mrt 2024
Shannon, thank you so much for the amazing review! We're happy you enjoyed your stay at our hotel!

10/10 – Uitstekend

Caroline

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were a little nervous about the construction, but on the weekend it was so peaceful. Our experience was very quiet, clean, and fun. Great hotel and perfect location!
1 nacht verbleven in maart 2024
Reactie van Guest Services op 11 mrt 2024
Caroline, thank you for taking the time to share your feedback! We're delighted to hear that your experience with us was peaceful, quiet, and enjoyable despite the ongoing construction. It's wonderful that you found our hotel to be clean and fun, and we appreciate your positive comments about our perfect location.

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Guest Services op 11 mrt 2024
Joseph, thank you so much for the amazing review! We're happy to hear you enjoyed your stay!

10/10 – Uitstekend

KELLY

1 nacht verbleven in maart 2024
Reactie van Guest Services op 27 mrt 2024
Kelly, thank you for taking the time to share you're amazing review! We're happy you enjoyed the hotel!

6/10 – Redelijk

Lorel

Reisde met huisdieren, Reisde met partner
Positief: Netheid
The staff was not as friendly and accommodating as we experienced last year.
1 nacht verbleven in maart 2024
Reactie van Guest Services op 4 mrt 2024
Lorel, we genuinely apologize for any shortcomings you experienced during your recent stay. Our goal is to provide consistently exceptional service, and we regret that we fell short of your expectations compared to your previous visit. Your feedback is valuable, and we will address this with our team to ensure improvements moving forward.

10/10 – Uitstekend

Terrance

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice people at check in, friendly atmosphere.
1 nacht verbleven in februari 2024
Reactie van Guest Services op 4 mrt 2024
Terrance, thank you for your kind words! We're delighted to hear that you had a positive experience with our team and enjoyed the friendly atmosphere during your stay at Aloft Asheville Downtown. We appreciate your feedback

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
staff very accomodating
3 nachten verbleven in februari 2024
Reactie van Guest Services op 2 mrt 2024
John, thank you for your kind words! We're thrilled to hear that you found our staff very accommodating, and that you enjoyed the hotel!

10/10 – Uitstekend

Sarah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Guest Services op 2 mrt 2024
Sarah, thank you for taking the time to share your amazing review! We're happy to hear you enjoyed our hotel!

10/10 – Uitstekend

Chad

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only place to stay in Asheville
1 nacht verbleven in januari 2024
Reactie van Guest Services op 28 feb 2024
Chad, thank you so much for the amazing review! We appreciate your loyalty! It's fantastic to hear that our hotel is your go-to place in Asheville.

10/10 – Uitstekend

Sandra

Reisde met een groep, Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful, friendly staff. My dog got yummy locally made treats and a toy, which truly made our stay a delight. Thank you.
1 nacht verbleven in februari 2024
Reactie van Guest Services op 22 feb 2024
Sandra, thank you for your delightful feedback! We're thrilled to hear that you had a wonderful stay with our friendly staff and that your dog enjoyed the locally made treats and toy. It's our pleasure to create a delightful experience for both our human and furry guests.

10/10 – Uitstekend

Raphael

1 nacht verbleven in februari 2024
Reactie van Guest Services op 19 feb 2024
Raphael, thank you so much for the amazing review! We're glad you enjoyed your stay while visiting Asheville!

10/10 – Uitstekend

David

1 nacht verbleven in februari 2024
Reactie van Guest Services op 17 feb 2024
David, thank you so much for the amazing review! We're happy to hear you enjoyed your time at our hotel!

10/10 – Uitstekend

J.R.

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very dog friendly. Staff very friendly and accommodating.
1 nacht verbleven in februari 2024
Reactie van Guest Services op 15 feb 2024
J.R.. thank you for choosing Aloft Asheville Downtown and for your positive feedback. We're delighted to hear that you appreciated our dog-friendly policy and that our staff made your stay enjoyable with their friendliness and accommodations!

10/10 – Uitstekend

Patricia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location! Wishing the construction next door had not been going, on but it’s not forever! Just meant not being able to use rooftop. So next time!
1 nacht verbleven in februari 2024
Reactie van Guest Services op 12 feb 2024
Patricia, hank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you enjoyed our great location! We appreciate your understanding regarding the construction next door, and we apologize for any inconvenience it may have caused during your visit.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
Okay, but…
I love staying at Aloft hotels. Check in experience was great and room in general was as well! Just a few things were off - one of the blinds was broken and o had to fight to get it down (necessary because I was on a Main Street), the coffee machine didn’t work and there was no body wash in the dispenser.
1 nacht verbleven in februari 2024
Reactie van Guest Services op 7 feb 2024
Thank you for choosing Aloft and taking the time to share your feedback. We appreciate your kind words about the check-in experience and overall stay. We apologize for the inconvenience you encountered with the broken blind, coffee machine, and missing body wash. This is not the experience we aim to provide, and your comments will be shared with our team to address and rectify these issues.

2/10 – Ontzettend slecht

Angela

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was the worst experience in my life. I wanted to play my guitar and got run off from every place I wanted to play. The last place was the bar where I had a lot of fans who loved me playing and took up for me and said they wanted me to stay and play they kicked all of us of of bar area. They ended up calling police on me and making me leave the hotel. They refused to give me my belongings that are left in hotel room. This was the worst trip I have ever had. Every other hotel has always let us play music as long as we wasn’t disturbing anyone both places we were only ones in there. Later when guest came they loved it. I will never waste my money at this place again and I am also going to try to further this complaint.
3 nachten verbleven in februari 2024
Reactie van Guest Services op 7 feb 2024
Angela, thank you for sharing your review. We're sorry for the negative experience you had while staying at the hotel. Despite the issues you experienced, we hope you enjoyed your time in Asheville.

8/10 – Goed

Isaac

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Guest Services op 31 jan 2024
Isaac, thank you so much for the amazing review! We're happy to see you enjoyed so much about the hotel!

10/10 – Uitstekend

Lindsay

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean, convenient to walk downtown and staff was very accommodating. Will definitely stay again when I'm in Asheville!
1 nacht verbleven in januari 2024
Reactie van Guest Services op 31 jan 2024
Lindsay, thank you for taking the time to share your positive experience! We're delighted to hear that you found our hotel very clean, convenient for walking downtown, and that our staff was accommodating. Your kind words are greatly appreciated!

10/10 – Uitstekend

Rebecca

1 nacht verbleven in januari 2024
Reactie van Guest Services op 21 mrt 2024
Rebecca, thank you so much for the review! We're happy you enjoyed your stay!

10/10 – Uitstekend

Erica

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Guest Services op 25 jan 2024
Erica, thank you so much for the amazing review! We're happy to hear you enjoyed so much about our hotel!