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Beoordelingen van Ashford International Hotel & Spa

4 out of 5
Ashford International Hotel & Spa
Simone Weil Avenue, Ashford, England

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 395 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 333 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 161 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 68 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 44 van 1001 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

8,2/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Henry

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Hotel GM op 18 dec 2023
Dear Henry.Thank you very much for reviewing your recent stay at Ashford International Hotel. It’s a pleasure to read your positive feedback. We hope that you will visit us again soon.Kind regardsFront of House Co-Ordinator

10/10 – Uitstekend

Ruud

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Hotel GM op 1 okt 2023
Dear Ruud, Thank you for reviewing your recent stay at Ashford International Hotel. It’s a pleasure to have your positive feedback and I will certainly share this with the team. We hope that you will visit us again soon. Kind regards,Hotel General Manager

10/10 – Uitstekend

Ruud

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ons jaarlijkse uitje
Prima hotel makkelijk met de auto te bereiken
1 nacht verbleven in september 2023
Reactie van Hotel GM op 1 okt 2023
Dear Ruud, Thank you for reviewing your recent stay at Ashford International Hotel. It’s a pleasure to have your positive feedback and I will certainly share this with the team. We hope that you will visit us again soon. Kind regards,Hotel General Manager

8/10 – Goed

barry

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Niet heel erg schoon..
1 nacht verbleven in augustus 2023
Reactie van Hotel GM op 20 aug 2023
Dear Barry, Thank you very much for reviewing your recent stay at Ashford International Hotel. It’s a pleasure to have your positive feedback and I will certainly share this with the team. I do hope you will visit again soon. Kind regards,Hotel General Manager

8/10 – Goed

Sylvie

1 nacht verbleven in juli 2023
Reactie van Hotel GM op 7 aug 2023
Dear Sylvie, Thank you for reviewing your recent stay at Ashford International Hotel. It’s a pleasure to read your positive feedback and I will certainly share this with the team. We hope that you will visit again soon. Kind regards,Hotel General Manager

10/10 – Uitstekend

Rene

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023
Reactie van GM op 22 mei 2023
Dear Rene. Thank you very much for rating your recent stay at Ashford International Hotel with five stars. It’s a real pleasure to receive your wonderful rating and we do hope that you will return and visit us again soon. Kind regards, Gordon.

10/10 – Uitstekend

Rene

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2022
Reactie van Claire Johnson, General Manager op 6 dec 2022
Thank you for a 10/10 review. I hope that we will see you again soon.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Vriendenreis was uitstekend
Alles was prima geregeld. Goede kamers en een goed ontbijt(buffet) We komen zeker nog eens terug met onze vriendengroep.
1 nacht verbleven in september 2022
Reactie van General Manager op 30 sep 2022
Dear Guest. Thank you for taking the time to review your recent stay at Ashford International Hotel. It's great to hear your stay was so enjoyable and we hope to welcome you again in the future. Kind Regards Claire Johnson, General Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2022
Reactie van General Manager op 18 mei 2022
Dear Guest. Thank you very much for your 8/10 rating. I do hope you had an enjoyable time and that we’ll see you again soon. Kind regards Claire Johnson, General Manager

10/10 – Uitstekend

KCA

1 nacht verbleven in maart 2022
Reactie van General Manager op 3 apr 2022
Dear KCA. Many thanks for your 10/10 review rating following your recent visit to Ashford International Hotel. It’s great that you enjoyed your stay and we hope to welcome you back again soon. Kind regards Claire Johnson, General Manager

10/10 – Uitstekend

Rene

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2021
Reactie van Operations Manager op 1 jan 2022
Dear Rene. Many thanks for your 10/10 review following your recent visit to Ashford International Hotel. We hope to welcome you back again soon. Kind regards Claire Johnson, Operations Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep, Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2021
Reactie van Guest Experience Supervisor op 1 nov 2021
Dear Guest. Thank you for your review. I do hope you had an enjoyable stay with us. Kind regards Guest Experience Supervisor

8/10 – Goed

Rene

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2021
Reactie van GM op 23 jan 2021
Dear Rene, Thank you for rating your stay with us at Ashford International Hotel. We do hope we can welcome you back soon. Kind regards Veronica Kingham, General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Marks & Spencer foodstore en eetgelegenheden ( Eureka Park ) in de buurt.
3 nachten verbleven in juli 2018
Reactie van General Manager op 17 jul 2018
Dear Guest. Many thanks for your 5 star review following your recent visit to Ashford International Hotel. Indeed there are a number of eateries nearby but we also offer 24 hour room service, a bar menu from our Quench Bar and a la carte menu in Horizon Restaurant. We hope to welcome you back again soon. Kind regards Veronica Kingham, General Manager

6/10 – Redelijk

John

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
A very tired property
1 nacht verbleven in maart 2024

6/10 – Redelijk

Gemma, Brighton

Reisde met een groep
Positief: Voorzieningen
The property was average - communal areas were modern, bright and clean however, the rooms are old and dated and not particularly clean. There was no offer of an upgrade at check-in, I was sent an offer to upgrade for extra cost by the hotel prior to travel. The room did not have a fridge, we asked to move to a room with one, as my friend needed to store medication, but there was no availability for the 2 nights stay.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Mark

Zakenreiziger
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A really nice hotel.
1 nacht verbleven in april 2024

10/10 – Uitstekend

john

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great value for money with a special deal - £54 for two ppl including breakfast was a steal! Nice place and very friendly staff
1 nacht verbleven in april 2024

8/10 – Goed

Kieran

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed with my young daughter and was a clean and friendly hotel. Swimming pool was well used by us and no complaints at all! Buffet breakfast, tasty with lots of choice. Nice hotel and would happily stay again
2 nachten verbleven in april 2024
Reactie van Hotel GM op 16 apr 2024
Dear KieranThankyou for reviewing your recent stay at Ashford International Hotel. It's a pleasure to see you enjoyed our facilities and breakfast service whilst here with us. We look forward to welcoming you back on your return to the hotel.Kind RegradsThe Team

8/10 – Goed

Zsolt

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Conveniently located, close to Dover Port. Good facilities.
1 nacht verbleven in maart 2024
Reactie van Hotel GM op 8 apr 2024
Dear ZsoltThankyou for your positive feedback regarding your recent stay here with us at Ashford International Hotel. We hope you will return to us again in the future.Kind RegardsThe Team

8/10 – Goed

James

Zakenreiziger
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is ok and the staff are friendly
3 nachten verbleven in maart 2024
Reactie van Hotel GM op 3 apr 2024
Dear JamesThankyou for reviewing your recent stay at Ashford International Hotel. It's a pleasure to see you enjoyed your time here with us. We hope you return to us again soon.Kind regardsThe Team

10/10 – Uitstekend

Yasoda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Hotel GM op 2 apr 2024
Thankyou for reviewing your recent stay at Ashford International Hotel. We hope that you will return to us again soon.

8/10 – Goed

Selina

Positief: Netheid, personeel en service
11 nachten verbleven in maart 2024
Reactie van Hotel GM op 27 mrt 2024
Thankyou for your positive review regarding your recent stay. We hope that you will return to us again soon.

10/10 – Uitstekend

Angela

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was convenient for both the shopping outlet and Curious Brewery which we came to visit. A lovely comfortable hotel with friendly very helpful staff.
2 nachten verbleven in maart 2024
Reactie van Hotel GM op 18 mrt 2024
Dear AngelaIt's a pleasure to read your positive feedback, I will share your kind comments with the team. We're glad our location is convenient for our guests and hope that you will return again soon.Kind RegardsThe Team

4/10 – Matig

Darryl

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Netheid
The Weatherspoons of hotels. Food was average to poor, both rooms had mould, ( we had to change rooms as first one had a bed with stains on it) staff overworked (too few for size of hotel/restaurant) parking was tight (small spaces) and generally felt unkempt. Would not be staying again. On a positive note the room As quiet and the bed was comfortable.
1 nacht verbleven in maart 2024
Reactie van Hotel GM op 12 mrt 2024
Dear DarrylThankyou for your review regarding your recent stay. We're sorry the food wasn't to your liking but glad our staff were able to help assist in any issues you had with your room. Please note we do have 400 car parking spaces for the comfort of all our guests. We appreciate all our guests honest and constructive feedback in order to improve our products and services for future guests enjoyment.Kind RegardsThe Team

8/10 – Goed

PHILIP

Reisde met huisdieren
Positief: Netheid
Overall the hotel is good value for money and conveniently situated if you have a car. It is a very busy hotel with conferences and thus this led to a shortage of coffee mugs for their own guests on one day. Although a dog friendly hotel, don't expect to be eating breakfast with your loved pooch, anywhere near the restaurant, especially if there is a conference going on. Considering there was a section of the restaurant that was a long way from any cooked food, this could have been opened up for customers with their dogs, instead on one day we had to eat our breakfast near the entrance doors of the hotel! Spa/swimming is available but attention is required on ensuring that lockers are not broken and floors are as clean as possible.
5 nachten verbleven in februari 2024
Reactie van Hotel GM op 27 feb 2024
Dear PHILIPThankyou for reviewing your recent stay at Ashford International. We appreciate all guests honest and constructive feedback. We hope that you will return to us in the future.Kind RegardsThe Team

10/10 – Uitstekend

Molly

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice having free pool access but lack of drinks in bar, only one cocktail avaliable when we went!
2 nachten verbleven in februari 2024
Reactie van Hotel GM op 26 feb 2024
Dear MollyThankyou for you recent feedback. Its a pleasure to see you enjoyed our spa and leisure facilities. We apologise that we didn’t have your preferred drinks available. We are currently looking to expand our range, which is now under review with our head office.Kind RegardsThe Team

4/10 – Matig

Gianluca

Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The only issues we had was when i booked it, i was garainteed an early check in due to a wedding, we weren't allowed to check in early and you aparantly don't do that. And then the mattress was awful, literally felt like we were laying on cardboard with a tiny bit of padding, both me and my wife struggled to sleep on it.
Reactie van Hotel GM op 20 feb 2024
Dear GianlucaWe apologise if this was the case. Our extra fee for early check in is subject to availability. If this was not pre paid to guarantee prior to arrival, unfortunately this is not always a possibility. Please note we have sent your comments to the head of reception who will investigate this further. Kind regardsThe Team

8/10 – Goed

Callum

1 nacht verbleven in februari 2024
Reactie van Hotel GM op 21 mrt 2024
Thankyou for reviewing your recent stay at Ashford International Hotel. It's a pleasure to see your positive feedback and we hope that you will visit us again soon.

10/10 – Uitstekend

Sdffie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
酒店後面有supermarket ，非常方便，早餐好食😋酒店職員好friendly
3 nachten verbleven in februari 2024
Reactie van Hotel GM op 15 feb 2024
Dear SdffieThank you for reviewing your recent stay here with us at Ashford International Hotel. We're pleased to see you enjoyed your time.Kind regardsThe Team

8/10 – Goed

Maria

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotellet låg bra till när man ska åka långt dagen efter.
1 nacht verbleven in februari 2024
Reactie van Hotel GM op 13 feb 2024
Dear MariaThank you for reviewing your recent stay at Ashford International Hotel. We're pleased to see you enjoyed a convenient stop off here with us. We hope you will visit us again in the future.Kind regardsThe Team

6/10 – Redelijk

Thomas

Positief: Netheid
Negatief: Comfort kamer
A strangely desirable hotel with excellent public spaces where people from different walks of life cross over. Staff are friendly, though there does need to be more of them (management issue). However, room was tired and we had to move due to boiler noise only to be ladled with road noise. To be honest, it’s understandable as the hotel is so large for staff to understand every room in detail - had we paid £70, and not £100, it would be worthy of a better review.
1 nacht verbleven in januari 2024
Reactie van Hotel GM op 30 jan 2024
Dear ThomasThankyou for reviewing your recent stay at Ashford International Hotel. We're pleased to see our staff were friendly and that you enjoyed our public areas. We apologise if this was the case, however we are glad that reception were able to move your room. Please note we do offer quiet guest rooms which can be requested prior to booking. We hope this helps for future reference. Kind regardsThe Team

10/10 – Uitstekend

ruth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wondeful stay
Wonderful stay Room was incredibly comfortbale Staff were very helpful An enjoyable experience Would highly recommend
2 nachten verbleven in januari 2024
Reactie van Hotel GM op 30 jan 2024
Dear RuthWe're pleased to see your positive feedback regarding your recent stay stay. We're glad you enjoyed your room and that our staff were helpful throughout your stay. We hope you will return again soon.Kind regardsThe Team

6/10 – Redelijk

Sarah

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Maybe short staffed?
Hotel is lovely & clean , amazing space . If an event is on parking is awful. Went to have dinner told no room .went out for dinner & came back to have drink at the bar , no sign of anybody . Ended up going back uk room
2 nachten verbleven in januari 2024
Reactie van Hotel GM op 30 jan 2024
Dear SarahThankyou for reviewing your recent stay, we're pleased to see you enjoyed the space we offer. Please note the hotel does hold 400 car parking spaces on site. We hope that we are able to accommodate all guests when visiting us. During busy periods we may expect wait times to be longer than usual however we apologise is this was the case and have sent your comments to the head of department who will investigate further. We do hope that you will return again soon.Kind regardsThe Team

2/10 – Ontzettend slecht

arthur

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Kiwi visitors
Bitterly disappointed. Having used this hotel on numerous occasions when visiting from New Zealand. The room was freezing cold, was given a heater after complaining 2 days running but never offered another room. we invited family to stay with us from Birmingham in the disabled room which was also freezing. We had to wear our coats in the restruant and the reception area. Food was cold as were the plates and communal areas. A shortage of staff meant long waits for bar service. I appreciate its the off season but for a 4 star hotel it was sorely lacking. Will be looking for alternative accommodation on our next visit to the UK.
6 nachten verbleven in januari 2024
Reactie van Hotel GM op 30 jan 2024
Dear arthurWe're disappointed to read that your experience with us was not the same as previous standards here at Ashford International Hotel. Please note we are aware of any heating issues that occurred, which is being worked on. We apologise that you was not offered a room move unfortunately due to availability in the event of a full hotel this is not always possible. We apologise this was the case and we hope that you continue to visit us as a loyal costumer. We will do our very best to accommodate you on your return too the hotel.Kind regardsThe Team

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We had a nice comfortable stay and enjoyed all the facilities i definitely recommend and definitely be visiting again.
1 nacht verbleven in januari 2024
Reactie van Hotel GM op 25 jan 2024
Dear ChristopherIts a pleasure to read your positive feedback. We're glad to see you enjoyed our facilities and look forward to welcoming you back on your return to the hotel.Kind RegardsThe Team

6/10 – Redelijk

Sebastian

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Netheid
1 nacht verbleven in januari 2024
Reactie van Hotel GM op 25 jan 2024
Dear SebastianThankyou for reviewing your recent stay. We hope you will return to Ashford International Hotel again in the future.Kind RegardsThe Team

6/10 – Redelijk

Bethany

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Hotel GM op 25 jan 2024
Dear BethanyThank you for reviewing your recent stay at Ashford International. We hope you will return again soon.Kind Regards The Team

6/10 – Redelijk

david

1 nacht verbleven in januari 2024
Reactie van Hotel GM op 23 jan 2024
Dear DavidThankyou for reviewing your recent stay. We hope that you will return again soon.Kind RegardsThe Team

4/10 – Matig

arthur

Positief: Netheid
Negatief: Personeel en service, comfort kamer
Kiwis
Very few guests. Heating turned off so very cold. Restaurant and reception so cold we wore our coats. Came from new Zealand invited family and were embarrassed at the place. Plates unheated food pnlu just warm. This realty needs to be addressed
3 nachten verbleven in januari 2024
Reactie van Hotel GM op 23 jan 2024
Dear arthur.Thank you for reviewing your recent stay at Ashford International Hotel. It’s disappointing to read your experience was not to the high customer satisfaction level that we strive to achieve for every guest here at Ashford International Hotel. We are aware of the heating issue which is currently being worked on by our maintenance team.Kind regardsThe Team

6/10 – Redelijk

David

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Eve
2 nachten verbleven in januari 2024
Reactie van Hotel GM op 18 jan 2024
Dear DavidThankyou for reviewing your recent stay at Ashford International Hotel. We hope that you will return again soon.Kind regardsThe Team

10/10 – Uitstekend

Kris

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A proper treat
Very pleasant place to be. Great food. Fantastic facilities. Very helpful staff.
9 nachten verbleven in december 2023
Reactie van Hotel GM op 15 jan 2024
Dear KrisThank you for reviewing your recent stay at Ashford International. We're pleased to see your positive feedback and glad you enjoyed your time spent here with us. We hope that you will return soon.Kind Regards The Team

6/10 – Redelijk

Samantha

Zakenreiziger
Positief: Netheid
Reactie van Hotel GM op 7 feb 2024
Dear SamanthaThankyou for your feedback regarding your recent stay. We hope you will return again soon.Kind RegardsThe Team

10/10 – Uitstekend

Toni

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Hotel GM op 11 jan 2024
Dear ToniThankyou for reviewing your recent stay at Ashford International Hotel. Its a pleasure to see your positive review. We hope that you will return again soon.

6/10 – Redelijk

Angela

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in december 2023
Reactie van Hotel GM op 2 jan 2024
Dear AngelaThankyou for reviewing your recent stay at Ashford International Hotel. We hope you will return to us again soon.Kind RegardsThe Team

10/10 – Uitstekend

Nic

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Hotel GM op 20 dec 2023
Dear NicThankyou for taking the time to review your recent stay at Ashford International Hotel. We appreciate your positive feedback.Kind RegardsFront of House Co-Ordinator

6/10 – Redelijk

Sharon

1 nacht verbleven in december 2023
Reactie van Hotel GM op 14 dec 2023
Dear Sharon,Thankyou for reviewing your recent stay at Ashford International Hotel. We appreciate all our guests honest feedback.Kind RegardsThe Team

10/10 – Uitstekend

Amanda

1 nacht verbleven in december 2023
Reactie van Hotel GM op 12 dec 2023
Dear Amanda.Thank you for reviewing your recent stay at Ashford International Hotel. We hope you will visit us again soon. Kind regards The Team

6/10 – Redelijk

Thomas

1 nacht verbleven in december 2023
Reactie van Hotel GM op 12 dec 2023
Dear Thomas.Thank you for reviewing your recent stay at Ashford International Hotel. We hope you will visit us again soon.Kind regardsThe Team.

6/10 – Redelijk

Sylwester

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Disappointed
We are regulars since 2017 and this was our worse experience. Some of the towels were dirty. The cosmetics not enough for one person. No handwash. During the breakfast- dirty tables, when tried to make of coffee some of the coffee cups were dirty- lipstick marks. Compared with previous years - quite poor.
1 nacht verbleven in december 2023
Reactie van Hotel GM op 18 dec 2023
Dear Sylwester Thankyou for your review. We're disappointed to read that your experience was not to the high standard we expect. I hope that reception were able to help once you had informed them of your issues.Kind Regards