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Beoordelingen van Quality Inn

2.5 out of 5
Quality Inn
741 US HWY 250 East, Ashland, OH

Beoordelingen

6,6
Gastenscore: 10 - Uitstekend. 24 van 80 beoordelingen" "
Gastenscore: 8 - Goed. 17 van 80 beoordelingen" "
Gastenscore: 6 - Redelijk. 11 van 80 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 80 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 18 van 80 beoordelingen" "

6,6/10

Netheid

7,0/10

Personeel en service

6,2/10

Voorzieningen

6,2/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Julia

Reisde met partner
Unfortunately my exposure with booking through Expedia did not go as planned. I thought I booked the hotel in Ashland, KY but mistakenly booked the hotel in Ashland, OH. I did not realize this mistake until I actually got to the Quality Inn in Ashland, KY. The front desk told me there are 3 Ashlands (Ohio, Kentucky and nearby West Virginia). I was past my cutoff time and was charged for a missed stay. Disappointed that the Quality Inns are not connected because I did get a room at the Quality Inn in Ashland, KY.
1 nacht verbleven in april 2024
Reactie van jay op 23 apr 2024
Hello Julia,hotel has cancelation policy-24 hour prior to check in if you cancel -no charge but within 24 hour cancel or no show charge for 1 night. you should have this by Expedia. you booked this hotel room on april4 so you had enough time to cancel-but you did not do that. so you need to check before you book it. hotel policy for everyone will be same.

2/10 – Ontzettend slecht

Tierra

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van jay op 17 apr 2024
Hello Tierra,first you did not allow to stay & try to misuse property.when you know you are 4 or 5 people you should book 2 queen beds before come to hotel. that day hotel sold out 2 beds.you booked by expedia one bed king size and that room only two peoples maximum can go. if one little kid is ok, we let it go but first you said 3 adult and then you said two adult and two kids. told her that many peoples we are not allowed in one bed for safety & security purpose.

10/10 – Uitstekend

Winnifred, Niagara Falls

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The friendly, professional, caring staff made the difference between this last-minute stay being stressful (car issues) and, instead, being exceptionally pleasant and relaxing. Really appreciated the 24-hour-accessibility to bottled water. Exceptional customer care that made us feel welcome and at home. Kudos!
2 nachten verbleven in januari 2024
Reactie van jay op 4 mrt 2024
Hello Winnifred,Thank you for staying with us & positive feedback.

10/10 – Uitstekend

Jared

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van jay op 4 mrt 2024
Hello Jared,Thank you for staying with us & positive feedback.

10/10 – Uitstekend

Cynthia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was quiet, clean, and comfortable.
1 nacht verbleven in januari 2024
Reactie van jay op 4 mrt 2024
Hello Cynthia,Thank you for staying with us & positive feedback.

10/10 – Uitstekend

Emmanuelle

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Negatief: Voorzieningen
1 nacht verbleven in januari 2024
Reactie van jay op 20 jan 2024
Hello Emmanuelle,Thanks for staying with us & positive feedback.

10/10 – Uitstekend

Jonathan

Positief: Netheid, personeel en service
1 nacht verbleven in januari 2024
Reactie van jay op 17 jan 2024
Hello Jonathan,Thank you for staying with us .

2/10 – Ontzettend slecht

Darryll

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
No receipt as i was told i would have 1. Also charged second day without my authorization.
2 nachten verbleven in januari 2024
Reactie van Jay op 9 jan 2024
Hello Darryll -your reservation on Expedia still be showing us 2 nights so it means you didn’t modify your reservation that day while you checked in . Hotel front desk educated to you need to cancel second night from Expedia because hotel have to pay commission to Expedia for 2 nights . We happy to sent receipt but hotel doesn’t see your email on file so call hotel & provide email. Thanks

4/10 – Matig

Jeff

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van jay op 17 jan 2024
Hello Jeff,Thank you for staying with us.

10/10 – Uitstekend

Carl

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, convenient, quiet and the price was right.
1 nacht verbleven in november 2023
Reactie van jay op 17 jan 2024
Hello Carl,Thank you for staying with us & positive feedback.

8/10 – Goed

Ronald, Whitinsville

Reisde met familie
Positief: Personeel en service
Nice enough place to stay. We were there overnight. Staff was friendly and kind. Breakfast wasn't the best, but available.
1 nacht verbleven in november 2023
Reactie van jay op 17 jan 2024
Hello Ronald,Thank you for staying with us.

8/10 – Goed

Michelle

1 nacht verbleven in september 2023
Reactie van jay op 4 okt 2023
Hello Michelle,Thank you for staying with us.

2/10 – Ontzettend slecht

Mark

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room stunk like rotten corpus. Mold in the bathroom. floors dirty as hell. exhaust fan inop. No tissue in dispenser. Door would not lock properly nor would it close right. Breakfast sucked. not sure what the "meat" links were

8/10 – Goed

Rick

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van jay op 28 sep 2023
Hello Rick,Thank you for staying with us.

2/10 – Ontzettend slecht

Mark

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room stinks to high heaven. And dirty as hell
1 nacht verbleven in september 2023
Reactie van jay op 23 sep 2023
Hello Mark,we are very sorry to hear from behalf of our team, but we always tell our guest if you have any concern regarding room we are happy to change different room. we have 24 hours front desk open so please update to front desk. we would like to see all our guest happy stay.

8/10 – Goed

David

Positief: Personeel en service
Expecations
1 nacht verbleven in september 2023
Reactie van jay op 21 sep 2023
Hello David,Thank you for staying with us.

4/10 – Matig

christina

Disappointing
The hotel was dated, the front desk tried to charge me before I got there; then didn’t give me the king room I reserved but a queen room with a pull out couch. I normally choose Choice Hotels but this one has me rethinking my decisions.
1 nacht verbleven in september 2023
Reactie van jay op 19 sep 2023
Hello Christina,your reservation was cancelled on hotel.com because of your credit card was decline.that is why when you check in all king bed occupied by other guests so only queen bed available at that time.

8/10 – Goed

Mark

1 nacht verbleven in augustus 2023
Reactie van jay op 19 sep 2023
Hello Mark,Thank you for staying with us

10/10 – Uitstekend

Brandy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The hotel room and property was very clean. Staff was super nice and very peaceful
1 nacht verbleven in augustus 2023
Reactie van Jay op 23 aug 2023
Hello Brandy,Thank you for staying with us & positive feedback.

2/10 – Ontzettend slecht

Rachel

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dirty!!
1 nacht verbleven in augustus 2023
Reactie van jay op 12 aug 2023
Hello Rachel,you never come to hotel & your reservation is no show

10/10 – Uitstekend

Thomas

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nothing unique,comfortable bed but on metal frame that made loud noise when getting into & out of bed . Carpeting dingy except in hallways. Sofa &chairs in rooms dingy and dirty. No room service. Would not recommend.
3 nachten verbleven in juni 2023
Reactie van jay op 12 aug 2023
Hello Thomas,thank you for staying with us

4/10 – Matig

Thomas Brian

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
I would not stay here again you are expected to plunge a toilet that was already known to be plug before we got there
1 nacht verbleven in juni 2023

2/10 – Ontzettend slecht

Gary

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2023
Reactie van jay op 27 jun 2023
Hello Gary,you did not stay with us because you have total 6people which is not allowed by ohio law maximum 4 people can go.

6/10 – Redelijk

FAITH

Reisde met familie
Positief: Personeel en service, comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
Our room smelled musky we had to air it out by opening the window...there was stains on the chair and carpets in the halls. Also the hot tub was out of order and that was a big part of why the hotel was chosen. There was only 2 towels in a room meant for 4
1 nacht verbleven in juni 2023

6/10 – Redelijk

Joshua

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023
Reactie van jay op 9 jun 2023
Thank you for staying with us.

4/10 – Matig

Darren

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2023
Reactie van jay op 5 jun 2023
Hello Darrenthanks for staying with us

2/10 – Ontzettend slecht

Mark

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Clean yes...HOWEVER...
Would you like to receive a lecture about the evils of booking online through sites like hotels.com? Would you like to have printed or hand-written signs everywhere you look exclaiming, "Don't do this..." "No doing this..."? If such elements add to your stay, this is certainly the place for you! Add to this how there are no options to adjust the length or dates of your stay once they are booked. In short, yes the place was clean. Updated? Ehhh...not overly. But the various other elements of our stay made me decide that I would recommend nearly ANYWHERE else if you have an option.
1 nacht verbleven in mei 2023

8/10 – Goed

Mark

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023
Reactie van jay op 21 mei 2023
Hello Mark,Thank you for staying with us.

10/10 – Uitstekend

Jeannie

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2023
Reactie van jay op 20 mei 2023
Hello Jannie,Thank you for staying with us & positive feedback.

2/10 – Ontzettend slecht

John

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Idk we didnt stay there they messed up our reservation they said we didn't have one
2 nachten verbleven in mei 2023
Reactie van jay op 9 mei 2023
Hello John,because of your credit card decline your reservation got cancel on hotel.com or Expedia.com.thank you

2/10 – Ontzettend slecht

Karen

1 nacht verbleven in april 2023
Reactie van jay op 23 apr 2023
Hello Karen,your reservation was no show.Your reservation was prepaid with hotel.com so when you called hotel we have no control to cancel reservation because you chose prepaid option to hotels.com & very important you never paid to Quality inn Ashland Ohio as well.so there is no point to write review to us

2/10 – Ontzettend slecht

Michael

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Advertised pool through expedia but it has been broken since December and the person behind the counter could have cared less about it and refused to even talk us about it.
2 nachten verbleven in februari 2023
Reactie van jay op 13 feb 2023
Hello Michael,I am very sorry you feel that way.I never rude with you , I simply explain you pool was closed from December 24-2022 due to mother nature(-50 F DAMAGE POOL FACILITY )which was already update on choice hotels website from december-24-2022 pool is temporary out of order. we are working on it put back hopefully soon. Thank you

10/10 – Uitstekend

Angeline

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and convenient from the freeway.
1 nacht verbleven in februari 2023
Reactie van jay op 3 feb 2023
Hello Angeline,Thank you for staying with us and positive feedback.

10/10 – Uitstekend

Kristina

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2023
Reactie van jay op 3 feb 2023
Hello Kristina,Thank you for staying with us and positive feedback.

6/10 – Redelijk

María Teresa

1 nacht verbleven in januari 2023
Reactie van jay op 3 feb 2023
Thank you for staying with us.

2/10 – Ontzettend slecht

mary

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I reserved a room in advance for a family member who attempted to check in at 10:00 pm with two children only to be treated with such disrespect and absolutely NO customer service skills except to say” that is the oolicy@. I was not present to show an ID but my D-in-law tried to convey this and present her ID. The credit card for payment was already registered with the hotel. The receptionist was rude, and not helpful what so ever. Expedia was notified to see if this hotel payment could be cx and applied to a hotel across the street. I was told “no”. Again, “ that is the policy “. I will NEVER use Expedia again AND I will convey to everyone wanting to book to NOT use Expedia. I do not give reviews (good or bad) normally, but for the type of experience we encountered a BAD review is justified!!! I am assuming that this review will /will not be reviewed and if it is, their will not be a response back . Very very disappointed!!

8/10 – Goed

Bradley

2 nachten verbleven in juli 2022

10/10 – Uitstekend

Arlene

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2022
Reactie van Jay op 12 nov 2022
Thank you for staying with us &positive feedback .

8/10 – Goed

Stacie

Zakenreiziger
Positief: Netheid, personeel en service
It as ok.
Bed was not very comfortable and pillows were also not comfortable. Our room was also missing the safely door lock. It was completely missing...so if we wanted to answer the door, not knowing who was there, then someone could just open the door since there was no safely lock. Was not comfortable without that.
2 nachten verbleven in oktober 2022

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terrible Service
Room was not clean. AC unit had a lot of bird droppings. Refused another room when requested. Terrible Service
1 nacht verbleven in oktober 2022

10/10 – Uitstekend

Lauren

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Value
All of the staff were friendly and helpful. The facility was very clean.
1 nacht verbleven in oktober 2022
Reactie van Jay op 18 okt 2022
Thank you for staying with us & positive feedback.

10/10 – Uitstekend

Joshua

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff has always been fantastic. It was my second stay and I’d stay there again.
1 nacht verbleven in oktober 2022
Reactie van jay op 17 okt 2022
Thank you for staying with us & positive feedback.

10/10 – Uitstekend

Debra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mostly a good stay and I would return again
Overall I had a good stay. The first room I was assigned had an odor of urine, but when I reported it to the front desk the next room they took me to was clean and smelled good. The bed was very comfortable - average firmness with a nice, soft and comfortable topper. No other issues except the breakfast. The eggs and sausage were just ok and the juices did not taste good at all. They did have waffles and other carbs that looked okay and they also had fruit, so I did at least get a breakfast before hitting the road.
1 nacht verbleven in oktober 2022
Reactie van jay op 14 okt 2022
Thank you for staying with us & positive feedback.

6/10 – Redelijk

John

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front desk staff (especially night shift) were extremely courteous, helpful, professional. The rooms were nice, beds and bedding very comfortable. Some of the areas and the rooms were dirty.
1 nacht verbleven in oktober 2022
Reactie van jay op 9 okt 2022
Thank you for staying with us.I am very sorry to hear that.. Behalf of our team i am assuring you your next visit we will take care. please let us know right away upon checking if you are not happy with room than we are very happy to change room for you.

10/10 – Uitstekend

Jo

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay.. Very nice staff.. Was clean and everything was at our fingertips.. 5 Stars
1 nacht verbleven in oktober 2022
Reactie van jay op 8 okt 2022
Thank you for staying with us & positive feedback.

10/10 – Uitstekend

Randy, Lilburn

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
xx
2 nachten verbleven in september 2022
Reactie van jay op 8 okt 2022
Thank you for staying with us& positive feedback.

10/10 – Uitstekend

Denise

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Loved the pool, location is close to everything, staff accommodated our needs.
2 nachten verbleven in september 2022
Reactie van jay op 29 sep 2022
Thank you for staying with us & positive feedback.

2/10 – Ontzettend slecht

Erin

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I would choose somewhere else
2 nachten verbleven in september 2022

10/10 – Uitstekend

William

1 nacht verbleven in september 2022
Reactie van jay op 17 sep 2022
Thank you for staying with us& positive feedback.

4/10 – Matig

Timothy, Troy

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This was a very disappointing stay in my hometown of Ashland. While the young lady who met us at the desk was pleasant, she kept telling me about all the things we can't do. That must have included the broken down hot tub, which we really wanted. The real issues came from cleanliness. The hallways had a certain odor that was not welcoming. Our room was VERY musty and smelled of old basement. The windows have not been cleaned in forever. The carpet had a damp, squishy quality to it. The lights were unwelcome hospital lights. On a good note, the bed was okay and the sheets were clean from what we could tell. The in room chair was moldy, which made it hard to sleep with the smell. Finally, not all the lights in the bathroom did not work. While we would have said something, I feared I would just be told nothing else was available. We just endured for one night. Breakfast was okay at best.
1 nacht verbleven in september 2022