Lounge

Beoordelingen van Aspen Mountain Lodge

2.5 out of 5
Aspen Mountain Lodge
311 W Main St, Aspen, CO

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 382 van 926 beoordelingen" "
Gastenscore: 8 - Goed. 346 van 926 beoordelingen" "
Gastenscore: 6 - Redelijk. 124 van 926 beoordelingen" "
Gastenscore: 4 - Matig. 48 van 926 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 26 van 926 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

7,8/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geert, Brabant

Positief: Personeel en service, comfort kamer
Betaalbaar hotel in Aspen
Beetje gedateerd maar net hotel, Downtown Aspen makkelijk lopend te bereiken

8/10 – Goed

g, landgraaf

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
volgende keer weer hier
goed hotel,leuk balkon,korte loopafstand naar centrum

4/10 – Matig

Kamilla

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's always difficult to leave a negative review, but I believe in honest feedback, especially when choosing a hotel. Here's my experience to help others avoid a similar situation. The Issues: Run-down and Dirty: The hotel felt neglected. Worn carpets, wripped carpets, loose bathroom tiles, and cleaning supplies left in hallways created a poor first impression.For some reason, the staff liked to stay in front of my door and chat frequently. Breakfast Concerns: During breakfast, there were no plates available, and the staff member serving didn't have their hair tied up, which raised hygiene concerns.Also, it was difficult to get to the food as the staff was frequently in the way. Disruptive Noise: The soundproofing was inadequate, allowing noise from upstairs guests to easily disrupt my sleep throughout the night. Unshoveled Walkways: The snow remained uncleared outside the entrance at 7:00 am, making access difficult and potentially unsafe. Unaccommodating Staff: My was cancelled and I asked for 1 day refund, which was flatly denied without any explanation. Misleading Rating: This hotel, in my experience, felt more like a 2-star establishment, not the advertised 3 stars.
5 nachten verbleven in maart 2024
Reactie van Vacasa Reviews Team op 23 apr 2024
Thank you for your feedback, Kamilla. We appreciate you taking the time to share your concerns with us and apologize for missing the mark this time. We take feedback seriously and have made our staff aware of the items you mentioned so they can be addressed for future guests. Thank you for staying with us. We hope to host you again in the future with an improved experience.

10/10 – Uitstekend

Denise, Lewisberry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice & quiet
3 nachten verbleven in maart 2024
Reactie van Vacasa Reviews Team op 4 apr 2024
Thank you for your review, Denise. We're thrilled to hear that you found our home nice and quiet! Thank you for taking the time to share your experience, and we hope to have the pleasure of hosting you again soon!

10/10 – Uitstekend

Lia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location
4 nachten verbleven in maart 2024
Reactie van Vacasa Reviews Team op 4 apr 2024
Thank you for sharing your feedback, Lia. We're delighted to hear that you enjoyed the location. Your satisfaction is important to us, and we hope to welcome you back for another great stay soon!

10/10 – Uitstekend

Jorge

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Great location, very acceptable price
8 nachten verbleven in maart 2024
Reactie van Vacasa Reviews Team op 4 apr 2024
Thank you for taking the time to share your feedback, Jorge. We're thrilled to hear that you enjoyed the location and found the pricing to your liking. Your satisfaction means a lot to us, and we hope to welcome you back for another wonderful stay in the future!

10/10 – Uitstekend

Tim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great Aspen stay. Beds were comfy and Amenities were great. I expected a blah breakfast but was pleasantly surprised although the lady running breakfast couldn’t keep up with dishes for everyone nor some of the basic foods. And this was not during prime ski season. Great location close to bus stops.
4 nachten verbleven in maart 2024
Reactie van Vacasa Reviews Team op 30 mrt 2024
Thank you for your thoughtful feedback, Tim! We look forward to your next stay.

10/10 – Uitstekend

Sabri

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Management very nice staff!
1 nacht verbleven in maart 2024
Reactie van Vacasa Reviews Team op 30 mrt 2024
Thank you for your rating. Sabri! We look forward to your next stay.

6/10 – Redelijk

Francisco

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nos toco una cama con un colchón muy boludo le tuvimos que dar vuelta
3 nachten verbleven in maart 2024
Reactie van Vacasa Reviews Team op 15 mrt 2024
Si bien entendemos que las preferencias para dormir varían mucho, lamentamos saber que la cama no proporcionó una noche de descanso confortable. ¡Esperamos recibirlo nuevamente!

8/10 – Goed

ALLISON

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Vacasa Reviews Team op 1 mrt 2024
Thank you for rating your stay, Allison. We hope you choose to stay with us again!

10/10 – Uitstekend

Raymundo

5 nachten verbleven in februari 2024
Reactie van Vacasa Reviews Team op 30 mrt 2024
Thank you for rating your stay, Raymundo! We hope to host you again in the future!

10/10 – Uitstekend

Matt

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in februari 2024
Reactie van Vacasa Reviews Team op 23 feb 2024
Thank you for rating your stay, Matt. We appreciate you staying with us and hope you'll come again soon!

8/10 – Goed

Michael

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Very friendly Perfect location Limited parking
3 nachten verbleven in februari 2024
Reactie van Vacasa Reviews Team op 16 feb 2024
Thank you for your feedback, Michael. We are pleased to read that you enjoyed the location. We look forward to hosting you again.

10/10 – Uitstekend

Alcides L

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay for ski trip in Aspen. Service and staff was amazing. Will definitely stay again the future.
4 nachten verbleven in januari 2024
Reactie van Vacasa Reviews Team op 8 feb 2024
Thank you for your feedback, Alcides L. We're delighted to hear that you enjoyed your stay for your ski trip in Aspen and that you found our service and staff to be amazing. We look forward to welcoming you back in the future!

8/10 – Goed

Martin

Great
1 nacht verbleven in januari 2024
Reactie van Vacasa Reviews Team op 25 jan 2024
Thank you for rating your stay, Martin. We are glad you had a great visit with us and hope to host you again in the future!

10/10 – Uitstekend

Robert

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Professional Staff
The front desk attendant with colored hair was great. Very pro and informative.
3 nachten verbleven in januari 2024
Reactie van Vacasa Reviews Team op 25 jan 2024
Thank you for your positive feedback, Robert. We appreciate your kind words about our front desk team. We look forward to welcoming you again in the future!

10/10 – Uitstekend

Heide

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful building
3 nachten verbleven in januari 2024
Reactie van Vacasa Reviews Team op 19 jan 2024
Thank you for rating your stay, Heide! We hope to host you again in the future!

10/10 – Uitstekend

JUAN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was an amazing experience in this hotel.
4 nachten verbleven in januari 2024
Reactie van Vacasa Reviews Team op 19 jan 2024
Thank you for your feedback, Juan. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!

4/10 – Matig

Jenna

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Arrived to dirty sheets with brown stains. The staff wasn’t able to replace them till the following day so we had to use dirty sheets for our first night. We were told we would receive a refund, followed up 3 times, and have yet to receive our refund. Very terrible service
Reactie van Vacasa Reviews Team op 23 feb 2024
Jenna, thank you for your review. We sincerely apologize for the condition of the sheets upon arrival. Rest assured, we have taken immediate action to rectify the situation, and compensation has been processed successfully for the trouble experienced. Your feedback is invaluable to us, and we will use it to improve our services. We hope to have the opportunity to welcome you back for a carefree stay in the future!

4/10 – Matig

Chris

Reisde met een groep, Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel had no heat one of the nights, lukewarm hot water at best and one of the employees left dip spit in the sink after working on the heat. I will never go back to this hotel.
2 nachten verbleven in januari 2024
Reactie van Vacasa Reviews Team op 25 jan 2024
Chris, thank you for your review. We sincerely apologize for the heat, hot water, and cleanliness issues in the bathroom. We take your concerns seriously. Rest assured, we are investigating these matters internally to prevent any recurrence. We truly regret that we fell short of your expectations, and your feedback is invaluable as we strive to make immediate improvements. We genuinely hope to have another chance to impress you on a future stay!

10/10 – Uitstekend

Christopher

1 nacht verbleven in januari 2024
Reactie van Vacasa Reviews Team op 25 jan 2024
Thank you for rating your stay, Christopher. We hope to host you again in the future!

2/10 – Ontzettend slecht

Gabriel

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
2 nachten verbleven in december 2023
Reactie van Vacasa Reviews Team op 9 jan 2024
Thank you for rating your recent stay, Gabriel. We look forward to the chance to offer you an exceptional experience in the future!

4/10 – Matig

Linza

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Needs TLC
Quite outdated, musty smell in room which led to sneezing of both guests.
1 nacht verbleven in december 2023
Reactie van Vacasa Reviews Team op 9 jan 2024
Thank you for your feedback, Linza. We deeply apologize for any discomfort you experienced. Your feedback is crucial, and our local team has been informed to address these areas promptly. We appreciate your understanding and thank you for bringing these concerns to our attention. We hope for the opportunity to better impress you in the future!

10/10 – Uitstekend

Darcy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Holiday Visitor from Minneapolis
The front desk people were wonderful. Both Isiah and Ruben were great. I appreciated that I could open the door to the outside for some fresh air, and I also could easily control the heat in the room by its thermostat. Room decor was simple, but cheerful. Bathroom could use an update, but was clean.
3 nachten verbleven in december 2023
Reactie van Vacasa Reviews Team op 9 jan 2024
Thank you for your review, Darcy. We're delighted to hear that our team provided you with excellent service. Your feedback about the room decor and bathroom is valuable, and we'll certainly take it into consideration. We hope to have the pleasure of welcoming you back soon for another enjoyable stay!

6/10 – Redelijk

ROBERTO

Reisde met familie
Positief: Personeel en service
Pueden mejorar la limpieza en toallas y baño
3 nachten verbleven in december 2023
Reactie van Vacasa Reviews Team op 9 jan 2024
Roberto, gracias por dejarnos una reseña. Nuestras más sinceras disculpas por el estado de las toallas y baño. Nos tomamos muy enserio los comentarios de nuestros huéspedes y sin duda, abordaremos estas áreas con nuestro equipo local. Gracias por elegirnos y esperamos poder darte la bienvenida nuevamente!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Comfortable stay with good value for money for Aspen. Sizeable rooms and a lovely common area with a fireplace. Didn’t try to pool or other facilities. Only negative would be a loud heating system.
1 nacht verbleven in december 2023
Reactie van Vacasa Reviews Team op 9 jan 2024
We appreciate your feedback and are glad to hear that you found your stay comfortable. However, we apologize for any inconvenience caused by the heating system. Your comments are important to us, and we'll make sure to address this area to enhance the overall experience for our guests. We hope to have the opportunity to welcome you back and provide an even better stay in the future!

10/10 – Uitstekend

Mike

3 nachten verbleven in december 2023
Reactie van Vacasa Reviews Team op 28 dec 2023
Thank you for rating your recent stay, Mike. We hope to see you again in the future!

10/10 – Uitstekend

Yuritzi

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place, incredibly friendly and helpful staff. They all gave us amazing recommendation. Place is very walkable! Would return in a heartbeat
3 nachten verbleven in december 2023
Reactie van Vacasa Reviews Team op 21 dec 2023
Thank you for your feedback, Yuritzi. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!

10/10 – Uitstekend

Alma

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I enjoy my stayed there. Everyone is so friendly and so nice. So so clean
4 nachten verbleven in december 2023
Reactie van Vacasa Reviews Team op 21 dec 2023
Thank you for your feedback, Alma. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!

10/10 – Uitstekend

Yosvanys

4 nachten verbleven in december 2023
Reactie van Vacasa Reviews Team op 8 jan 2024
Thank you for rating your stay, Yosvanys. We look forward to hosting you again!

10/10 – Uitstekend

Oswaldo, Denver

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Solo ya no encontré gente en frondez
1 nacht verbleven in oktober 2023
Reactie van Vacasa Reviews Team op 24 okt 2023
Thank you for rating your stay, Oswaldo! We hope to host you again in the future!

8/10 – Goed

Tim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Vacasa Reviews Team op 21 okt 2023
Thank you for rating your stay, Tim! We hope to host you again in the future!

8/10 – Goed

Karen, Maumelle

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
This property was just what my husband and I needed for our stay in Aspen. It was an easy walk to downtown. Staff was helpful. Breakfast was a good perk. The place is not accessible for those with issues with stairs. We felt safe and loved the view from our room. Clean and comfortable! Would stay again
2 nachten verbleven in oktober 2023
Reactie van Vacasa Reviews Team op 21 okt 2023
Thank you for your feedback, Karen. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!

10/10 – Uitstekend

Douglas

2 nachten verbleven in oktober 2023
Reactie van Vacasa Reviews Team op 21 dec 2023
Thank you for rating your stay, Douglas! We hope to host you again in the future!

8/10 – Goed

Quoc

Positief: Netheid, personeel en service
1 nacht verbleven in oktober 2023
Reactie van Vacasa Reviews Team op 21 dec 2023
Thank you for rating your stay, Quoc! We hope to host you again in the future!

10/10 – Uitstekend

Mario

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The lobby is gorgeous
1 nacht verbleven in oktober 2023
Reactie van Vacasa Reviews Team op 21 okt 2023
Thank you for rating your stay, Mario! We hope to host you again in the future!

6/10 – Redelijk

Lauren

1 nacht verbleven in september 2023
Reactie van Vacasa Reviews Team op 21 okt 2023
Thank you for rating your stay, Lauren! We hope to host you again in the future!

10/10 – Uitstekend

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Decent property Helpful staff
3 nachten verbleven in september 2023
Reactie van Vacasa Reviews Team op 21 okt 2023
Thank you for rating your stay, James! We hope to host you again in the future!

10/10 – Uitstekend

Anthony

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Inviting Hotel
Staff was friendly, professional, and helpful. The 1st floor common area is very inviting with a fireplace and free books to read. The room was clean and had everything you would expect from a standard hotel room. This was my second stay with this hotel; a hotel that has free breakfast. I stayed almost a year before to the day, and the breakfast options then were better than this year. But the options they did have got the job done. There are a limited number of parking spaces, and they’re a bit tight, but I was usually able to find one. The one time I didn’t I had no problem finding street parking adjacent to the hotel. Overall I had a very pleasant stay in this hotel, and I intend to be back again for next year’s trip to Aspen.
2 nachten verbleven in september 2022

4/10 – Matig

Erica

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Gnats in the bathroom, only got housekeeping once during 4 days. Onto saw someone at the front desk once during our entire time and that was at check in. They have a communal door key at the desk that anyone can use to get into any room if your key doesn’t work
3 nachten verbleven in september 2022

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Close to town
My daughter and I enjoyed our 1 night stay. We loved being able to walk to town for dinner and the next morning. It was only 8 min away. The cost to stay was high but being so close to town really helped.
1 nacht verbleven in juli 2022

8/10 – Goed

Frederick

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Modestly priced and quiet. A few blocks from the busy areas of shopping and restaurants. Right on the bus route.
1 nacht verbleven in juli 2022

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great little hotel with a great breakfast. Parking is a little tight but for the price you can’t beat this hotel people are wonderful I would definitely come back
1 nacht verbleven in juli 2022

6/10 – Redelijk

Anne

Positief: Netheid, personeel en service en voorzieningen
The property was well located and convenient to Aspen restaurants and gondola area. Good breakfast. Very nice staff. Only downside is that there is no elevator and there are stairs going into the hotel. We were on the fourth floor in a lovely room with a balcony, but had to lug all our bags up several flights of stairs.
2 nachten verbleven in juli 2022

10/10 – Uitstekend

Andrew

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2022

8/10 – Goed

Jason

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location was walkable to the town. So was quite good. Hotel and rooms could use some renovating but were alright if you’re not looking for anything too fancy.
2 nachten verbleven in juli 2022

10/10 – Uitstekend

Martha, Bellaire

Positief: Netheid, personeel en service
1 nacht verbleven in juli 2022

10/10 – Uitstekend

Hector

1 nacht verbleven in juni 2022

2/10 – Ontzettend slecht

Rolf-Werner

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Lage war ok, die gesamte Unterkunft ist sehr in die Jahre gekommen und veraltet. Unsere Zimmer im Souterrain waren dunkel,hellhôrig und stark abgewohnt. Man hatte keinen Ausblick nach draußen,die Teppiche waren verschmutzt und die Badezimmer stark renovierungsbedürftig.Nachts schaltete sich lautstark stündlich eine undefinierbare Lüftung ein. Alles in allem stimmt das Preis-Leistungsverhältnis gar nicht und der Aufenthalt war ein Reinfall.
1 nacht verbleven in juni 2022

4/10 – Matig

Clarke

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2022
Reactie van Melanie op 6 jun 2022
Good Afternoon Mr. Clarke, Thank you for taking the time to write a review. I am sorry that you did not have a good experience. Could you please let me know your issues, as I would love the opportunity to correct anything that we can. Thank you for staying with us, and again, I am sorry that your stay was not to your expectations.