Exterieur
Beschikbaarheid controleren

Beoordelingen van Radisson Hotel, Astana

5 out of 5
Radisson Hotel, Astana
Sary Arka 4, Astana

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 16 van 44 beoordelingen" "
Gastenscore: 8 - Goed. 22 van 44 beoordelingen" "
Gastenscore: 6 - Redelijk. 4 van 44 beoordelingen" "
Gastenscore: 4 - Matig. 0 van 44 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 44 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Robert Harmen

Positief: Personeel en service
not my first choice
I did expect more from this hotel. It is rather outdated
1 nacht verbleven in oktober 2017
Dear Guest, Thank you for choosing our hotel for stay. We will be glad to see you again in our hotel if your business brings you back to Astana. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

2/10 – Ontzettend slecht

Evgeny, Moscow

Reisde met een groep, Zakenreiziger
3 adult men were suggested to sleep in one King bed!!! Wow! We were really shocked how unfriendly the check in progress can be!!! The manager at the reception told us that they are lack of twin rooms. We were suggested to use one King bed for three of us!!!!)) Can you really imagine this?!))) By the way, we are are 3 adult men, we are very friendly but we're not eager to sleep all together. I'd like to remind that we payed the room for 3 adults and requested a twin bed and an extra bed.
1 nacht verbleven in mei 2024
Reactie van Samgat op 10 mei 2024
Dear Guest,Thank you for choosing Radisson Hotel, Astana!First of all, please let me apologize for the situation that you faced during your check-in at the reception with room type as you booked a room with a king-size bed with an extra bed request, and as the hotel was fully booked, our staff could not provide another room type with twin beds at the same time. We always do our best for our guests to provide the highest level of service to make a memorable stay with us.We hope that you understand the situation and that your next stay with us will be more comfortable and enjoyable.Best regards,Samgat JenisovCluster Director of OperationsRadisson Hotel, Astana

10/10 – Uitstekend

REMI

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect stay
Stayed for the new year eve, The room was splendid, staff really friendly and speaking English well. I will definitely stay here again. Thank you
1 nacht verbleven in december 2023
Reactie van Rustem Sharipbayev op 8 jan 2024
Dear Guest, Greeting of the Day!!! Thank you for choosing Radisson Hotel Astana. We hope that your next stay with us will be soon. Best regards, Rustem Sharipbayev Senior Service Manager

10/10 – Uitstekend

SEUNGHEE

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2023
Reactie van Rustem Sharipbayev op 19 dec 2023
Dear Minwook Lee! Thank you for your feedback regarding your stay at Radisson Hotel Astana! We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near time! Best regards, Rustem Sharipbayev, Senior Service Manager, Radisson hotel Astana!

10/10 – Uitstekend

??????

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quite nice place to stay
3 nachten verbleven in november 2022
Reactie van Rustem Sharipbayev op 5 dec 2023
Dear Aminat Suleimanova! Thank you for your feedback regarding your stay at Radisson Hotel Astana! We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near time !Best regardsRustem SharipbayevSenior Service Manager

8/10 – Goed

Reginaldo

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Good hotel many unexcuseable fails
It is increadeable a 5star hotel and you have to carry your luggage in front of guys that looks should doing this. Also the full paid stay wasn't at system... sad by using Hotels.com
2 nachten verbleven in juni 2022
Reactie van Rustem Sharipbayev op 5 dec 2023
Dear Reginaldo!Thank you for your feedback regarding your stay at Radisson hotel Astana! We are sad to know , that you were not fully satisfied with our service and we apologize for any inconviniences. If we can be of any further asistance please do not hesistate to get in touch.Best regardsRustem SharipbayevSenior Service manager

6/10 – Redelijk

Andrew

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2021
Reactie van Front Office Team op 5 jan 2022
Dear Guest, Thank you for stay with us. Hope to see you soon as your business brings you to Nur-Sultan. Best regards, Hotel Team

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
So-so
Rather disappointing overall, very hot in the room, even with the window open, key card kept not working so I had to go up and down to reception several times.
1 nacht verbleven in december 2021
Reactie van Front Office Team op 30 dec 2021
Dear Guest, Thank you for choosing our hotel for stay. Please accept our apology. We will do our best to make it right for our guest comfortable stay with us. Hope to see you soon. Best regards, Front Office Team

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep, Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Kopumā, ļoti laba viesnīca. Smuki un tīri. Brokastis lieliskas! Man tik patrāpījās numuriņš ar dīvainu smaržu, bet bij ok. Skaņas izolācija laba, kaimiņus nedzirdēju.
7 nachten verbleven in oktober 2021
Reactie van Samgat Jenisov op 25 okt 2021
Greeting of the Day!!! Dear Guest, Thank you for choosing Radisson Hotel Astana. We hope that your next stay with us will be soon. Best regards, Samgat Jenisov Cluster Director of Fron Office Radisson Hotel Astana

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in september 2020
Reactie van Rustem Sharipbayev op 28 sep 2020
Dear Guest, Thank you for your feedback regarding your stay at Radisson Hotel Astana. Best regards, Rustem Sharipbayev Guest Experience Manager

8/10 – Goed

Thomas

Positief: Netheid, personeel en service
Negatief: Comfort kamer
A/c doesn't work but great room service
Went for the advertised staycation. The room service (food) is solid and prompt (<30 minutes). The rooms are as beautiful as they look in the photos and the clerk's speak decent English. My only complaints relate to the water and A/C. When I arrived, the water quit after washing my hands. A technician came to fix it, but it took 30 minutes for the rust to finish running out of the pipes in the bath tub. Even with the A/C on its lowest setting (12 celsius) it never really cooled down the room. This was a major drag and really marred what was otherwise a nice stay in an interesting, convenient location.
4 nachten verbleven in juni 2020
Reactie van Samgat Jenisov op 15 jul 2020
Dear Guest, Greeting of the Day! Thank you for choosing our hotel for stay. Please accept our apology for inconvenient situation during your stay with us. We hope to see you as a guest again very soon. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

10/10 – Uitstekend

Alena

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2020
Reactie van Rustem Sharipbayev op 10 feb 2020
Dear Guest, Thank you for your notes. Please be our guest again if your business brings you back to Astana. Best regards, Rustem Sharipbayev Guest Experience Manager Radisson Hotel Astana

10/10 – Uitstekend

Joonhwa

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
객실에 창문이 강쪽이 아니라 아쉬웠지만 객실이 강 쪽이면 뷰가 매우 예쁠것 같음 객실 꺠끗하고 운동시설과 수영장을 이용할수 있는 점이 정말 좋았음
2 nachten verbleven in oktober 2019
Reactie van Rustem Sharipbayev op 10 dec 2019
Dear Guest, Thank you for your feedback regarding your stay at Radisson Hotel Astana. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future. Best regards, Rustem Sharipbayev Guest Experience Manager

8/10 – Goed

Alvaro

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2019
Reactie van Samgat Jenisov op 1 nov 2019
Dear Guest, Thank you for rating us. Hope to have you as a guest again. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

10/10 – Uitstekend

Geverifieerde reiziger

12 nachten verbleven in september 2019
Reactie van Samgat Jenisov op 18 okt 2019
Dear Guest, Thank you for rating us. Hope to have you as a guest again. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

8/10 – Goed

Hubert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Gutes Hotel mit sehr gutem Service
Gutes Hotel mit sehr gutem Service; im Umkreis gibt es einige gute Restaurants und eine tolle Segafredo Cafe Bar;
2 nachten verbleven in augustus 2019
Reactie van Rustem Sharipbayev op 11 sep 2019
Dear customer, thank you for your feedback. Best regards, Rustem Sharipbayev Guest Experience Manager

8/10 – Goed

Kelvin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pleasant Stay at Radisson Astana
Hotel is located beside the bank and near to Astana Park. Breakfast has good selection but would be nice if there can be some variation of the hot food. Room is big and ample space to move around and for those with big luggage. Toilet is big too. Good if there is charging plug beside the bed. Staff were attentive though not all are proficient in English. Nice gesture to accommodate our request for late check as we were on 6pm flight. Guests are able to access World Class fitness centre, a mega fitness centre with classes, gym floor and indoor pool. Will stay at the property again for my next visit.
3 nachten verbleven in mei 2019
Reactie van Samgat Jenisov op 22 mei 2019
Dear Guest, Thank you for taking time and posting your review here. It was pleasure for us to get such positive note from you. We hope to see you again in near future. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in februari 2019
Reactie van Rustem Sharipbayev op 9 apr 2019
Dear customer, thank you for your feedback. Best regards, Rustem Sharipbayev Guest Experience Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service
it was great but do not tell me what to write when i am doing a voluntary survey
1 nacht verbleven in februari 2019
Reactie van Samgat Jenisov op 31 mrt 2019
Dear Guest, Thank you for taking time and posting review here. Please be our guest again if your business brings you back to Nur-Sultan city. Best regards, Samgat Jenisov. Cluster Director of Front Office Radisson Hotel Astana.

10/10 – Uitstekend

Alena

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good hotel
The hotel is good. I didn’t like that they don’t have their own gym and they use WorldClass club’s facilities which are great but you get a coupon for one time visit per day
4 nachten verbleven in januari 2019
Reactie van Samgat Jenisov op 5 feb 2019
Dear Guest, it was great that you found time and posted your review here. We noted your comments. Hope to see you again with us. Best regards, Samgat Jenisov. Cluster Director of Front Office. Radisson Hotel Astana.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location
2 nachten verbleven in januari 2019
Reactie van Samgat Jenisov op 5 feb 2019
Dear Guest, thank you for your review here. Please be our guest again. Best regards, Samgat Jenisov. Cluster Director of Front Office. Radisson Hotel Astana.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Business travel in Astana
The temperature in my room was very hot even without the heat turned on, but everything else about my stay was lovely. The Radisson is in a good location by the river. The staff were all very friendly and accommodating.
1 nacht verbleven in januari 2019
Reactie van Rustem Sharipbayev op 5 feb 2019
Dear Guest, Thank you for choosing our hotel for stay during visit to Astana. We are glad that your found time and posted your review here. Please be our guest again if your business brings you back to Astana. Best regards, Rustem Sharipbayev Guest Experience Manager Radisson Hotel Astana

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Guter Platz für Geschäftsreisenden, zentrale Lage.
1 nacht verbleven in januari 2019
Reactie van Rustem Sharipbayev op 15 jan 2019
Dear Guest, Thank you for choosing our hotel for stay during visit to Astana. We are glad that your found time and posted your review here. Please be our guest again if your business brings you back to Astana. Best regards, Rustem Sharipbayev Guest Experience Manager Radisson Hotel Astana

10/10 – Uitstekend

Alvaro

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good hotel and nice location. Highly recommended!!
2 nachten verbleven in november 2018
Reactie van Samgat Jenisov op 18 dec 2018
Dear Guest, Thank you for taking time and posting your review here. Please be our guest again if your business brings you back to Astana. Best regards, Samgat Jenisov. Cluster Director of Front Office. Radisson Hotel Astana.

2/10 – Ontzettend slecht

stephanie

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2018
Reactie van Samgat Jenisov op 20 dec 2018
Dear Guest, Please accept our sincere apology for situation where we did not meet your expectations. It would be great if you share with us details and we could to follow up and make them right. Best regards, Samgat Jenisov. Cluster Director of Front Office. Radisson Hotel Astana.

8/10 – Goed

Geverifieerde reiziger

Bon hotel avec une très jolie vue sur le fleuve, grande chambre et très bon PDJ.
3 nachten verbleven in november 2018
Reactie van Rustem Sharipbayev op 27 nov 2018
Dear Guest, Thank you for rating us here. Please be our guest again if your business brings you back to Astana. Best regards, Rustem Sharipbayev Guest Experience Manager Radisson Hotel Astana

8/10 – Goed

Christopher

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Decent hotel experience
Overall decent hotel experience. Good food (though a bit overpriced), nice gym affiliation. Rooms and hotel in general a bit outdated. Good service overall though.
5 nachten verbleven in oktober 2018
Reactie van Samgat Jenisov op 9 nov 2018
Dear Guest, Thank you for stay with us. It was great that you found time and posted your review here as it is important for us any detail for guests’ comfortable stay. Please be our guest again if your business brings you back to Astana. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
good
1 nacht verbleven in oktober 2018
Reactie van Samgat Jenisov op 30 okt 2018
Dear Guest, Thank you for choosing our hotel for stay during visit to Astana. We are glad that your found time and posted your review here. Please be our guest again if your business brings you back to Astana. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

8/10 – Goed

Antti

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good hotel and convinient location
A good Business style hotel in Astana.
3 nachten verbleven in mei 2018
Reactie van Samgat Jenisov op 6 jun 2018
Dear Guest, Thank you for stay with us. We are glad that your found time and posted your review here. Please be our guest again if your business brings you back to Astana. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good hotel
Clean room, good breakfast, excellent fitness center
4 nachten verbleven in april 2018
Reactie van Samgat Jenisov op 25 apr 2018
Dear Guest, Thank you choosing our hotel for stay. It was great that your found time and posted your review here. Please be our guest again if your business brings you back to Astana. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

10/10 – Uitstekend

Elena

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reactie van Samgat Jenisov op 25 apr 2018
Dear Guest, Thank you for rating us here. Please be our guest again if your business brings you back to Astana. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

8/10 – Goed

Angela

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very comfortable stay with pleasant and efficient staff. Shirt business trip, therefore not very much to say
2 nachten verbleven in juni 2017
Dear Guest, Thank you for choosing Radisson Hotel Astana. We appreciate you for taking time and posting your review here. Best Regards, Radisson Hotel Astana Team

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Thank you for rating our hotel!

8/10 – Goed

Yunlong

Positief: Netheid, personeel en service en comfort kamer
Thank you for rating our hotel!!!

8/10 – Goed

Thomas

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
This here is a very good business hotel.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
cozy place
nice and neat, but location is little bit far from center.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great view and excellent breakfast.
Great view of the river and/or the city. Excellent breakfast and very friendly staff.

8/10 – Goed

Henrik Voigt, Danmark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dejligt hotel
Internet forbindelsen var ikke specielt hurtig, men det var også eneste minus.

8/10 – Goed

LB-Y, Washington DC

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good snowy business hotel
The lay-out is a bit dated--lots of marble and columns, which wasn't a great first impression. However the room and furinishing were all first class. The service staff were wonderful and very responsive.

10/10 – Uitstekend

John, KZ

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay at the Astana Radisson
Excellent property, a little pricey

10/10 – Uitstekend

KAZIM

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I ENJOY STAING WITH THEM THEY PROVIED GOOD SERVESES

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
-30C
Hotelli on muuten hyvänkuntoinen ja trendikäs, mutta kun ulkona oli -30C niin huoneessa oli myös kylmä. Ikkunoiden laatu on heikko. jouduin pyytä ylimääräisen lämmittimen joka järjestyi kyllä heti. Erinomainen ja ystävällinen palvelulaatu.

6/10 – Redelijk

ST, New york

Positief: Netheid, personeel en service
Phenomenally overpriced for this level of hotel
The best thing about this hotel is its enormous breakfast buffet served till 10:30am so that you can skip lunch, and the access to the fitness center/spa/swimming pool -- although their system of making you obtain a pass for each visit is tedious (as is the same Internet pass system, instead of just offering open access). For the phenomenal price you'd expect much more: that the towel warmer in the bath should work; that there should at least be a kettle in the room for coffee and tea; that the mirrored closet shouldn't have a crack in it -- all of the small stuff that makes a hotel worth the price. But the Radisson more or less has a monopoly as the only Western chain in town. This hotel would have been just fine at half the price. Let's hope future competition spurs either better service or room amenities. It would also be a better hotel if they served more Kazakh or Russian food, but the menu offerings in that regard are sparse (just manti) and mostly focus on pizza and European cuisine. Not even one shashlik or plov offering? The result is that you have to venture out into the tundra (-20C) if you want to eat well.