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Beoordelingen van Monastiraki Urban Apartments

3 out of 5
Monastiraki Urban Apartments
Athens, Attica

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 16 van 22 beoordelingen" "
Gastenscore: 8 - Goed. 5 van 22 beoordelingen" "
Gastenscore: 6 - Redelijk. 1 van 22 beoordelingen" "
Gastenscore: 4 - Matig. 0 van 22 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 22 beoordelingen" "

9,8/10

Netheid

10/10

Personeel en service

9,2/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Michel

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Prachtge locatie echt helemaal top. Sochtends alleen vroege kerkklokken
5 nachten verbleven in maart 2024

10/10 – Uitstekend

Subhadra

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The customer service is outstanding. They are always willing to help and go the extra mile to make your stay comfortable. They were available for additional help if need be and were very understanding of our needs.
2 nachten verbleven in november 2023
Reactie van Bill and John Developments op 15 dec 2023
Dear Subhadra,Thank you so much for your generous review! We're thrilled to hear that our customer service stood out during your stay. Our team takes great pride in going the extra mile to ensure our guests' comfort. It's fantastic to know that you found us helpful, available, and understanding of your needs.We appreciate your kind words and hope to have the pleasure of welcoming you back for another comfortable stay.Best regards,

10/10 – Uitstekend

laurence

3 nachten verbleven in oktober 2023
Reactie van Bill and John Developments op 15 nov 2023
Dear Laurence,Thank you so much for your amazing review regarding your stay at our residence. We would love to see you in one of our properties in the future. With kind regards, Bill & John

6/10 – Redelijk

Dyana

Reisde met familie
Negatief: Voorzieningen
We, my adult son and I were there for almost a week. The location was amazing and the apt a good size for 2 adults. However, we were mostly disappointed with our stay. There are several places with good location, and the service here was very lacking. We, as requested, told them when we would be arriving so they could meet us with the keys. They were not there to greet us (its an apartment, there is no front desk staff). I tried calling at the number they told us to and received no response. Has my husband call from the US, he said he'd be there in 10 minutes. It took 20 or so. There was someone else's luggage in the room. They advertise "complementary water bottles". We were shown the tap and told "its fine to drink the tap water". They advertise washer /dryer on site. We found a laundromat not too far away, but there is nothing on site. If they just meant "close by" it would have been nice for them to say that. We were told housekeeping would be there the 14th at 2pm. They never showed. We were only left a partial roll of toilet paper with no extras anywhere. We used napkins and paper towel. I called 2x about this and was hung up on by the lady answering the phone. The apartment has no natural light. One window was blocked and the other opened to a back alleyway leaving the place rather dark and with no air circulating. They have air conditioner, but no circulation. A fan would have helped. Overall, it was disappointing communication and service.
6 nachten verbleven in oktober 2023
Reactie van Bill and John Developments op 25 okt 2023
Dear Dyana, We appreciate your feedback and apologize for the disappointments you experienced during your stay. We take your comments seriously and understand that the service provided did not meet your expectations.We apologize for the inconvenience you faced upon your arrival, as we strive to be punctual and ensure a smooth check-in process. The luggage mix-up and lack of communication regarding tap water, laundry facilities, and housekeeping are issues we will address to prevent similar experiences in the future.Additionally, we apologize for the lack of natural light and ventilation in the apartment. We will look into ways to enhance the overall comfort of the space.Your feedback is invaluable, and we're committed to improving the communication and service to provide a better experience for our guests. We hope that you might consider giving us another opportunity to host you and provide you with a more positive experience. Thank you for sharing your concerns.Best regards, Bill and John Developments.

10/10 – Uitstekend

Dag Olav

2 nachten verbleven in september 2023
Reactie van Bill and John Developments op 25 okt 2023
Dear Dag, Thank you so much for your amazing review regarding your stay at our residence. We would love to see you in one of our properties in the future. With kind regards, Bill and John Developments

10/10 – Uitstekend

Theodoro

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Amazing apartment, location and experience from communication prior to check in to check out. They went above and beyond to ensure I had the best experience. I recommend these apartments for anyone visiting Athina.
1 nacht verbleven in september 2023
Reactie van Bill and John Developments op 25 okt 2023
Dear Theodoro, Τhank you for taking the time to write such a nice review regarding your stay at our property. We are more than glad to read that you were satisfied with the apartment and its central location as well as with the amenities included and the quality of our services.We would love to see you again in one of our properties in the future. With kind regards, Bill and John Developments

8/10 – Goed

Marie Eve

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The host was just fantastic and welcoming. The room was clean and well located and equipped. The room that was provided to us had limited window access which made the room very dark and the light (neon) had to be turned on continuously.
4 nachten verbleven in juli 2023

10/10 – Uitstekend

Katherine

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great stay…nice welcome with helpful info!
2 nachten verbleven in juli 2023
Reactie van Bill and John Developments op 19 jul 2023
Dear Kathrine,Thank you for your review and your kind words.We are glad that you liked our apartment.We always remain at your disposal and we will be more than happy to accommodate you once again in the future.Best regards,Bill and John Developments

10/10 – Uitstekend

Amir

Positief: Netheid, comfort kamer
Pleasent stay
It was a very nice apartment, very clean and quite centrally located. Host Nikolas was very nice and we were able to check-in early as the apartment was ready for us.
3 nachten verbleven in juni 2023
Reactie van Bill and John Developments op 19 jul 2023
Dear Gaylea,Thank you for your review and your kind words.We are glad that you liked our apartment and our central location.We always remain at your disposal and we will be more than happy to accommodate you once again in the future.Best regards,Bill and John Developments

10/10 – Uitstekend

Lukas

2 nachten verbleven in mei 2023

8/10 – Goed

Raynald

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Tout était très bien , bien localisée à proximité de tous .Bonne communication tous jours prêt à rendre service.
5 nachten verbleven in april 2023

8/10 – Goed

Catharine

Positief: Netheid, comfort kamer
Taxi dropped me off in the dark and it was hard to find. However I was called and rescued so bad and good care. Watch out as 2 flights of stairs before the lift. Great location ,busy but surprisingly quiet.
3 nachten verbleven in oktober 2022
Reactie van Bill & John op 27 okt 2022
Dear Catharine, thank you for taking the time to rate us. We would be more than happy to accommodate you again in the future in one of our properties. With kind regards,

10/10 – Uitstekend

Ken

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great hosts, great location. Nice to have some water bottles in the fridge and a few other basic supplies. Comfortable beds. Fairly central location. Would stay again.
1 nacht verbleven in mei 2022

10/10 – Uitstekend

Maria

Positief: Netheid, comfort kamer
3 nachten verbleven in augustus 2021

8/10 – Goed

Ali

Reisde met familie
Positief: Netheid, comfort kamer
7 nachten verbleven in juli 2021
Reactie van Bill and John op 25 aug 2021
Thank you very much for your review. We hope next time to meet your expectations and to be able to reach our goal which is always to fulfill all guest needs and satisfaction.

8/10 – Goed

DIDIER

Reisde met een groep
Positief: Netheid, comfort kamer
2 nachten verbleven in juni 2020
Reactie van Bill & John op 15 jul 2020
Dear Didier, Thank you for taking the time to rate your stay at our residence. We hope to see you again in one of our properties in the future. With kind regards.

10/10 – Uitstekend

SAIF RIYADH HAMMOODI

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2019
Reactie van Bill & John op 19 okt 2019
Dear Saif, Thank you for your high score regarding your stay at our property. We hope to see you again in one of our residences in the future. With kind regards.

10/10 – Uitstekend

Rochelle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent apartment great location. George so helpful
2 nachten verbleven in september 2019
Reactie van Bill & John op 25 sep 2019
Dear Rochelle, Thank you very much for your nice words regarding your stay at our residence. We are happy to see that you were satisfied with the central location of the property as also as George's assistance. You are always welcome back to one of our properties in the future. With best regards.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic location, very clean and great communication from the property owners.
1 nacht verbleven in september 2019
Reactie van Bill & John op 24 sep 2019
Dear sir/madam, Thank you very much for your great words regarding your stay at our property. We are glad you enjoyed the central location and the cleanliness of the property as also as our responsiveness and assistance during your stay. You are always welcome back to one of our properties in the future. With kind regards.

10/10 – Uitstekend

Michelle

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2019
Reactie van Bill & John op 9 sep 2019
Dear Michelle, Thank you for your high score regarding your stay at our property. We hope to see you again in one of our properties in the future. With kind regards.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
John is the best! He helped as with everything. He is very pleasant and friendly.
1 nacht verbleven in augustus 2019
Reactie van Bill & John op 13 aug 2019
Dear sir/madam, Thank you for your kind words regarding your stay at our residence. We are more than glad that you were satisfied with John's hospitality and assistance during your stay. You are always welcome back to one of our properties in the future. With regards.

10/10 – Uitstekend

Geverifieerde reiziger

3 nachten verbleven in juli 2019
Reactie van Bill & John op 11 jul 2019
Thank you for your high score. You are always welcome back at our residence. With regards,