Receptie

Beoordelingen van Best Western Gwinnett Center Hotel

2.5 out of 5
Best Western Gwinnett Center Hotel
3670 Shackleford Rd, Duluth, GA

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 593 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 268 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 71 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 28 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 42 van 1002 beoordelingen" "

8,8/10

Netheid

9,2/10

Personeel en service

8,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen
Mooi, kleinschalig hotel op een goede locatie. Helaas werd bij het inchecken verteld dat het zwembad vanwege het seizoen niet geopend was (het was ruim 30 graden!!). Erg jammer, hadden juist vanwege het weer een hotel met zwembad geboekt. Er werd niets over een seizoens stop vermeld op de website.
4 nachten verbleven in september 2019
Reactie van General Manager op 26 sep 2019
Dear Guest, We appreciate you having stayed with us and we are sorry that our pool was closed during your stay. If you will look on Expedia's website, you will see that we both mention that it is a "seasnonal" pool and also we specifically tell when it is closed: from Labor day to Memorial Day. We are sorry, nonetheless, that you were disappointed. We appreciate very much, you having stayed with us while you were in the States. We wish you the very best in your future travels. Best Western Gwinnett Center Hotel

10/10 – Uitstekend

Tibebe

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Decent, clean and reasonable
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Jane

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel served my purpose although it was confusing the distance between deluth and lawrencevillegood
2 nachten verbleven in mei 2024
Reactie van Guest Services op 21 mei 2024
Thank you for staying with us, Jane. Duluth and Lawrenceville lie side by side. Our hotel is technically in Duluth but is only 3 traffic lights from the beginning of Lawrenceville. Thank you for having stayed with us. Do come again.

8/10 – Goed

Lily

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Shower water not hot enough.
2 nachten verbleven in mei 2024
Reactie van Guest Services op 19 mei 2024
Dear Lily, Thank you for staying with us and telling us about the water. We have reported your complaint to our Maintenance department. We hope that you will stay with us again.

2/10 – Ontzettend slecht

Himanshu

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Guest Services op 12 mei 2024
Dear Himanshu,We are so sorry that you weren't happy with our hotel. We researched your stay and did not see any interaction in our notes for you as to a problem. And since we don't know what the problem was, we can only wish you well in your future travels.

10/10 – Uitstekend

Ahjin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was so nice of you to be so kind
2 nachten verbleven in mei 2024
Reactie van Guest Services op 9 mei 2024
Dear Ahjin, Thank you for your rating of 5 out of 5. We appreciate you having stayed with us and THANK YOU for saying we are kind. We really appreciate that. Do come again.

6/10 – Redelijk

A

Positief: Netheid, personeel en service
It's was just okay. They said we couldn't eat breakfast in our rooms?
1 nacht verbleven in april 2024
Reactie van Guest Services op 7 mei 2024
Dear A, Thank you for staying with us. We wish you well in your fuure travels.

10/10 – Uitstekend

Zili

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Guest Services op 3 mei 2024
Dear Zili, Thank you for rating us a 5 out of 5 and more specifically, THANK YOU for having stayed with us. We hope that you had a chance to visit some of the shops around us such as Mozart's Bakery just across the way, where they are delectible treats. Do come again.

10/10 – Uitstekend

Chefken

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Goodbye
4 nachten verbleven in april 2024
Reactie van Guest Services op 12 mei 2024
Bye. We wish you well in your future travels.

10/10 – Uitstekend

Jianhui

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
good
1 nacht verbleven in april 2024
Reactie van Guest Services op 20 apr 2024
Jianhui,Thank you for having stayed with us and or having given us a rating of 5 out of 5. We hope you'll come again.

8/10 – Goed

Young, Hanover

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Guest Services op 20 apr 2024
Dear Young, It was a pleasure to have you stay at our hotel and we hope that you had a chance to explore the area with its plethera of shops and restaurants. Do come again.

8/10 – Goed

Erick, Charlotte

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location & quiet area. Price reasonable. Great staff. Nice breakfast.
1 nacht verbleven in april 2024
Reactie van Guest Services op 18 apr 2024
Thank you for having stayed with us, Erick. We are delighted that you liked the location,price, staff AND breakfast. So come again.

10/10 – Uitstekend

shannon

Positief: Netheid, voorzieningen
Location
2 nachten verbleven in april 2024
Reactie van Guest Services op 15 apr 2024
Dear Shannon, Thank you for rating us 5 out of 5. You are so correct that we have a great LOCATION. Indeed, we are surrounded by shops, restaurants and malls. We are also just one block off of the interstate and just 20 minutes from Downtown Atlanta. Thank you so much for having stayed with us.

10/10 – Uitstekend

Cindy

Reisde met een groep, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place very clean. Great hospitality front desk great manager. John is wonderful. Help me with everything where I was saying there.
1 nacht verbleven in april 2024
Reactie van Guest Services op 15 apr 2024
Cindy,Thank you for your long visit with us. We are so glad that you feel that our hotel is "very clean". We DO have a GREAT housekeeping department. We appreciate YOU.

10/10 – Uitstekend

Sandeep

Negatief: Netheid
1 nacht verbleven in april 2024
Reactie van Guest Services op 15 apr 2024
Dear Sandeep, Thank you for your kind rating of 5 out of 5. We hope that you had a chance to enjoy the many attractions very near us, such as the gorgeous BAPS Temple, made from white marble. It is just down the road.Thank you for having stayed with us.

10/10 – Uitstekend

LaShaka

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The hotel could use a bit of an upgrade because the shower was old & kind of rusty but everything was clean
1 nacht verbleven in april 2024
Reactie van Guest Services op 10 apr 2024
Dear LaShaka,We are so glad that you felt "everything was clean". And thank you for giving us a rating of 5 out of 5. Do come again.

10/10 – Uitstekend

Jasmine

1 nacht verbleven in maart 2024
Reactie van Guest Services op 2 mei 2024
Dear Jasmine,Thank you for having stayed with us and for rating us a five out of five. We hope that you will always consider us your home when you are in the Atlanta area. Do come again.

10/10 – Uitstekend

Maria

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy check in and check out. Very kind employees. Nice breakfast convenient to eat there and to go. Very clean. Delicious Indian food nearby!
1 nacht verbleven in maart 2024
Reactie van Guest Services op 13 apr 2024
Dear Maria, Thank you for your nice rating of 5 out of 5. We are so glad that you feel that we have "very kind employees". And you are absolutely correct that there is "delicious Indian food nearby". In fact, there is a large Indian mall down the road, as well as several Indian restaurants, one just behind the hotel. We hope that you will return in the future.

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everyone was very professional and friendly! 10/10
2 nachten verbleven in april 2024
Reactie van Guest Services op 8 apr 2024
Dear Jennifer, Thank you so much for rating us a 10 out of 10. We really appreciate that and we are so happy that you feel that "everyone was very professional and friendy!". Do please consider us your home when you are in the Atlanta area.

4/10 – Matig

Todd

Negatief: Staat van de accommodatie en faciliteiten
Fairly clean but definitely old property. Needs renovating!!
1 nacht verbleven in maart 2024
Reactie van Guest Services op 3 apr 2024
Todd,Thank you for staying with us. We installed new carpet and new furniture just year before last. We are so sorry that you feel we need to renovate. But we wish you well in your future travels. Do come again.

10/10 – Uitstekend

Cindy

Reisde met een groep, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I feel very safe I’ve been here for a while John the manager is great. Even the lady that comes on the weekends. I forgot her name but she is great. Also very kind service with a smile room very clean cleaning service great.
1 nacht verbleven in maart 2024
Reactie van Guest Services op 31 mrt 2024
Dear CindyWe have been happy to have you and your daughter here with us and we are so glad that you feel "safe" and that your room is "very clean". We VALUE you.

10/10 – Uitstekend

JAMES

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location, friendly staff, & cleanliness
2 nachten verbleven in maart 2024
Reactie van Guest Services op 8 apr 2024
Dear James,Thank you for your rating of 5 out of 5. You are very right: We ARE in a "great location", with malls, shops and restaurants all around us. We sit right at the entrace of Little Korea so in addition to regular shops and restaurants, there are many Asian places, as well. We hope that you will consider us your home when you are in the Atlanta area.

8/10 – Goed

Wenny

2 nachten verbleven in maart 2024
Reactie van Guest Services op 29 mrt 2024
Dear Wenny,Thank you for having stayed with us. We VALUE you and hope that you will return in the future.

10/10 – Uitstekend

Malcolm

1 nacht verbleven in maart 2024
Reactie van Guest Services op 13 apr 2024
Dear Malcolm,Thank you for your nice rating of 5 out of 5. We hope that you had a chance to visit the two malls just down the road, while you were here. And of course, all the delicious restaurants all around the hotel, specifically the two just across the street. We hope that you will consider us your home when you are in the Atlanta area. Do come again.

8/10 – Goed

Michael

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean rooms and close to nice restaurants
2 nachten verbleven in maart 2024
Reactie van Jonathan op 20 mrt 2024
Dear Michael,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at Best Western.It was our pleasure to have you as our guest, and we're delighted to know that we provided you with a comfortable and enjoyable stay. Ensuring our guests' satisfaction is our top priority, and your kind words reaffirm that we are meeting that goal.We take great pride in being a place where guests can relax and unwind, and we're glad that we could contribute to making your visit memorable. Your appreciation means the world to us, and we hope to have the pleasure of welcoming you back in the near future.If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know. We look forward to the opportunity to host you again soon!Warm regards,Jonathan BellangerFront Office Manager Best Western Gwinnett Center

4/10 – Matig

yong kun

4 nachten verbleven in maart 2024
Reactie van Guest Services op 12 mrt 2024
Dear Yong Kun, We want to thank you for having stayed with us and we wish you well in your future travels.

10/10 – Uitstekend

Jesus

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Is very good
1 nacht verbleven in maart 2024
Reactie van Guest Services op 10 mrt 2024
Jesus, Thank you for having stayed with us. We are so happy that you felt that your stay with us was "very good". We hope that you had a chance to enjoy our hot breakfast while you were with us. Do come again!!

8/10 – Goed

Robert

2 nachten verbleven in maart 2024
Reactie van Guest Services op 11 mrt 2024
Dear Robert, We appreciate SO MUCH, you having stayed with us. We hope that you had a chance to visit some of the shops and restaurants surrounding our hotel. Do consider us your home when you are in the Atlanta area.

10/10 – Uitstekend

Mykola

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice
1 nacht verbleven in februari 2024
Reactie van Guest Services op 27 feb 2024
Dear Mykola, Thank you for your rating of 5 out of 5. We really appreciate it but we so more appreciate you having stayed with us. We hope that while you were with us, you had a chance to have breakfast in our breakfast room and to have experienced some of the restaurants around us. Once again, thank you for being our guest.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Guest Services op 15 feb 2024
Dear Anonymous, Thank you for your rating of 10 out of 10. We really appreciate you having stayed with us and we hope that you had a chance to try out some of the restaurants that are within walking distance of our hotel. Do come again!!

10/10 – Uitstekend

Carlton

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great welcome by front desk!
1 nacht verbleven in februari 2024
Reactie van Guest Services op 14 feb 2024
Dear Carlton, We are so glad that you felt welcomed by our front office staff and we appreciate you having stayed with us. Do please consider us your home, when you are in the Atlanta area.

8/10 – Goed

Yudi

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
OK but smelly hallway
Noise from other rooms and from I-85 traffic. There is smell in the hallway once I exit out my room 312
1 nacht verbleven in februari 2024
Reactie van Guest Services op 14 feb 2024
Dear Yudi, Thank you for staying with us. We are so sorry that you feel our hallway is "smelly". Nonetheless, we wish you well in your future travels.

8/10 – Goed

Christianna

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Breakfast wasn’t good but it was clean, quiet & safe. Staff was okay!
3 nachten verbleven in februari 2024
Reactie van Guest Services op 13 feb 2024
Dear Christianna, Thank you for having stayed with us. We wish you well in your future travels.

6/10 – Redelijk

Howoon

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten
The location looked safe. The facility is average not too bad.
1 nacht verbleven in februari 2024
Reactie van Guest Services op 10 feb 2024
Dear Howoon,Indeed, our location IS safe and is one block off of the interstate with stores and restaurants all around us. Thank you for having stayed with us.

10/10 – Uitstekend

Putu Sandra

Good
1 nacht verbleven in februari 2024
Reactie van Guest Services op 9 feb 2024
Dear Putu Sandra, Thank you for your rating o 5 out of 5. We are so happy that you stayed with us and we hope that you will consider us your home when you are in the Atlanta area. We have many malls, shops and restaurants all around the hotel for you to enjoy. Do come again!!

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The breakfast was great, very clean.
1 nacht verbleven in februari 2024
Reactie van Guest Services op 5 feb 2024
Dear Michael, Thank you for your rating of 5 out of 5. We are so glad you enjoyed our hot breakfast and that you felt we are clean. Do come again.

10/10 – Uitstekend

Blanca

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Coffee is GREAT!
1 nacht verbleven in januari 2024
Reactie van Guest Services op 1 feb 2024
Dear Blanca,Thank you for your rating of 5 out of 5. We really appreciate it and we are so glad you liked our coffee!! Perhaps you liked our pancakes as well. Do come again.

8/10 – Goed

Allen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
noisy
The overall stay was good. Unfortunately you could hear hallway noise too easily. We were by the ice maker and could hear when people used it. We also could hear housekeeping in the morning. We even heard people in the halls all night.
1 nacht verbleven in januari 2024
Reactie van Guest Services op 26 jan 2024
Dear Allen,Thank you for staying with us. We appreciate you patronage. Sorry about the other loud happy guests. We wish you well in your future travels.

10/10 – Uitstekend

Jaeseok

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location was excellent. We wanted to visit Korean restaurants near the place, and it was convenient to go there during our stay. The hotel was clean, and the staff were all kind. Nothing unsatisfactory.
Reactie van Guest Services op 22 jan 2024
Dear Jaeseok, Thank you for your rating of 5 out of 5. You are absolutely correct that our location is excellent. We have many Korean guests at our hotel precisely because we are in "Little Korea" and have so many restaurants and shops around us. We value your communitiy and hope that you will consider us your home when you are in the Atlanta area.

8/10 – Goed

Jeffrey

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
1 nacht verbleven in januari 2024
Reactie van Guest Services op 22 jan 2024
Dear Jeffrey, Thank you for having stayed with us. We appreciate it so much and we hoped that you had a chance to visit one of the many restaurants surrounding our hotel and that you had our breakfast buffet in the morning. Do come again.

10/10 – Uitstekend

Aydee

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really enjoy staying here 2nd time and its a great place !
6 nachten verbleven in januari 2024
Reactie van Guest Services op 15 jan 2024
Dear Aydee, Thank you for your rating of 5 out of 5. We really appreciate that and we are so happy that you feel that our hotel is "a great place". Do please consider us your home when you are in the Atlanta area.

10/10 – Uitstekend

Earline

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I couldn't have asked for a nicer place with excellent front desk help. I was running late, but I called about my reservation and was quickly relieved to find my room would be held. Everything was excellent.
1 nacht verbleven in januari 2024
Reactie van Guest Services op 15 jan 2024
Dear Earline, Thank you so much for your rating of 10 out of 10 and for having stayed with us. We are so glad that you felt that "everything was excellent" and that we have "excellent front desk help". DO please consider us your home when you are in the Atlana area.

6/10 – Redelijk

Thomas

Reisde met familie
1 nacht verbleven in januari 2024
Reactie van Guest Services op 22 jan 2024
Dear Thomas, Thank you for staying with us. We appreciate you so much. We hope that while you were here, you had time to visit Georgia's LARGEST mall, which is just down the road from us. And of course, we hope that you enjoyed our breakfast buffet each morning. Do come again.

4/10 – Matig

Liza

Zakenreiziger, Reisde met partner
Negatief: Voorzieningen
I’m still waiting for $150 deposit back
1 nacht verbleven in januari 2024
Reactie van Guest Services op 10 jan 2024
Dear Liza, Upon arrival, we do not ACTUALLY charge a 150.00 deposit. The only time you will be charged is AFTER check out, if you SMOKED. Otherwise, we just keep your card on file IN LIEU of a deposit. So unless you smoked, there was no charge to your card.

8/10 – Goed

Martin Pontbriand

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Guest Services op 11 jan 2024
Mr Pontbriand, We appreciate that you stayed with us twice this month, once on your way to Florida and once on your way back.It was a great pleasure to meet you and to talk about French with us. Please consider us your home when you are in the Atlanta area.

10/10 – Uitstekend

Rosa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I highly recommend this BW; I would stay again; staff and accommodations were just what I needed for my stay. Thank you!
2 nachten verbleven in januari 2024
Reactie van Guest Services op 10 jan 2024
Dear Rosa, Thank you for your review and for having stayed with us. We are so glad that you felt like our property was just what you "needed". Do come again!!

10/10 – Uitstekend

Charles

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very centralized location. Many entertainment, dining and shopping options nearby. Staff is always helpful and pleasant.
5 nachten verbleven in december 2023
Reactie van Guest Services op 10 jan 2024
Dear Charles, You are correct when you say that there are "many entertainment, dining and shopping options neaby". There certainly are. Thank you so much for having stayed with us.

2/10 – Ontzettend slecht

Alan

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Misleading rating Worse hotel experience Welfare queens and thugs
1 nacht verbleven in december 2023
Reactie van Guest Services op 10 jan 2024
Our only hope is that others here reading this review will read the many positive reviews surrounding it and take into account the choice of words used and take the review for what it is . . .

8/10 – Goed

Quyen

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean
Clean and friendly staff.
2 nachten verbleven in december 2023
Reactie van Guest Services op 5 jan 2024
Thanks for having stayed. We appreciate it.

6/10 – Redelijk

Suebin

2 nachten verbleven in december 2023
Reactie van Guest Services op 31 dec 2023
Dear Suebin, Thank you for staying with us. We hope that you enjoyed your stay with us and that you had time to visit the many shops and restaurants all around the hotel. DO come again!