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Beoordelingen van Holiday Inn Express Atlanta Airport - North

2.5 out of 5
Holiday Inn Express Atlanta Airport - North
1419 Virginia Avenue, College Park, GA

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 56 van 101 beoordelingen" "
Gastenscore: 8 - Goed. 20 van 101 beoordelingen" "
Gastenscore: 6 - Redelijk. 8 van 101 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 101 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 14 van 101 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

7,6/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Dipesh, Elgin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Adequate for a quick visit to Atlanta
2 nachten verbleven in april 2024
Reactie van RICO M. op 27 apr 2024
Thank you for your feedback

10/10 – Uitstekend

Matt

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van RICO M. op 23 apr 2024
Thank you for your feedback.

2/10 – Ontzettend slecht

Donna, Eastpointe

It was over priced and it was a two hour wait to check in, only to be told a different price when you arrive there, and this was at 3:00 a.m., it was a terrible night. We didn't stay, we went to sleep in our car.
3 nachten verbleven in april 2024
Reactie van RJ op 15 apr 2024
We apologize for your experience but that evening we had a downed flight with over 100 Rooms checking in at the same time. This was unexpected and was expedited as quickly as possible. We do not change prices when you check into our hotel. You must be confused on incidental holds as opposed to the actual room rate. Thank you

8/10 – Goed

Jeremy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff breakfast was good
2 nachten verbleven in maart 2024
Reactie van rico m op 4 apr 2024
Thank you for your feedback.

10/10 – Uitstekend

DMITRY, BROOKLYN

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean, well maintained, safe, a lot of parking, close to restaurants and Georgia international convention center
3 nachten verbleven in maart 2024
Reactie van RICO M. op 1 apr 2024
Thank you for your feedback

10/10 – Uitstekend

Ignacio

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo fue tranquilo
2 nachten verbleven in maart 2024
Reactie van RICO M. op 27 mrt 2024
Thank you for your feedback

10/10 – Uitstekend

William

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van RICO M. op 27 mrt 2024
Thank you for your feedback

10/10 – Uitstekend

Millard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to airport
1 nacht verbleven in maart 2024
Reactie van Anna T op 23 mrt 2024
Thank you for your feedback.

2/10 – Ontzettend slecht

Erika

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Non smoking policy should really be enforced. The smell of marijuana was up and down the halls. The elevator by our room was not in service and one of my guests was handicapped.
Reactie van Anna T op 23 mrt 2024
Thank you for your feedback.

10/10 – Uitstekend

Shiree Alice

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The free hot breakfast was really a winner!
2 nachten verbleven in maart 2024
Reactie van Anna T op 23 mrt 2024
Thank you for your feedback.

10/10 – Uitstekend

duffy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Me
1 nacht verbleven in maart 2024
Reactie van Anna T op 23 mrt 2024
Thank you for your feedback.

10/10 – Uitstekend

Michael, Elloree

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and smelled fresh.
1 nacht verbleven in maart 2024
Reactie van Anna T op 23 mrt 2024
Thank you for your feedback.

8/10 – Goed

GERMAIN

1 nacht verbleven in maart 2024
Reactie van RICO M. op 1 apr 2024
Thank you for your feedback.

10/10 – Uitstekend

Eveline

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van RICO M. op 28 feb 2024
Thank you for your review.

10/10 – Uitstekend

Christina

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
The staff was nice and the facility was noise free
2 nachten verbleven in februari 2024
Reactie van RICO M. op 19 feb 2024
Thank you for your feedback.

10/10 – Uitstekend

Bryan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van RICO M. op 18 feb 2024
Thank you for your feedback

10/10 – Uitstekend

Ralph, Los Angeles

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
New facility super close to the airport & freeways.
5 nachten verbleven in januari 2024
Reactie van rico m op 7 feb 2024
Thank you for your feedback.

10/10 – Uitstekend

Vanessa

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Renovations were underway and the first floor elevator could not be boarded on the first floor. You had to walk upstairs if you could.
3 nachten verbleven in december 2023
Reactie van RICO M. op 2 feb 2024
Thank you for your feedback.

8/10 – Goed

kaylene

1 nacht verbleven in januari 2024
Reactie van Anna T op 23 mrt 2024
Thank you for your feedback.

2/10 – Ontzettend slecht

Vijay

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
DO NOT BOOK at this hotel. Pathetic hotel and hotel management. Do not book at this hotel. My car rental agency at Atlanta airport mentioned that almost 10 cars are getting broken by thieves at this hitel every week.I stayed at this hotel on 1/10/2024. I parked the car in a very visible area right in the middle of hotel's parking lot area. That day a total 11 cars were broken in and one of them was mine. I had few valuables worth 500$ in the car and the window was broken. It was a rental car with limited insurance and i had to go to Atlanta airport to exchange the car runing my travel plans. The hotel does not take responsibilty of what happened of what happened. The hotel management was rude to say that its not theor responsibility. They do not take any any ownership of whay happened and instead they gave me the IHG corporate office # and i spent 3 hours talking to them about the situation and they say they will talk to the hotel management. It was goong in cicrcles. I had to go through all this effort, time and money and these guys not even bother to ask if at least they can refund my stay. Pathetic hotel and pathetic service.
Reactie van Anna T op 25 jan 2024
Thank you for your review, please contact the hotel directly.

8/10 – Goed

Phillip

Reisde met familie en kleine kinderen
Positief: Staat van de accommodatie en faciliteiten
Desk check in lady very unfriendly
1 nacht verbleven in januari 2024
Reactie van RICO M. op 23 jan 2024
Good morningThank you for your feedback. We will use your feedback to help better our team.

10/10 – Uitstekend

Wilson

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great
2 nachten verbleven in januari 2024
Reactie van RICO M. op 23 jan 2024
Good morningThank you for your feedback. We will use your feedback to help better our team.

6/10 – Redelijk

Jacqueline

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Safety is NOT a factor with this hotel. The whole week i was there, there was NO security guard AT ALL. My rental car, along with 11 other vehicles got their windows busted out Hotel management said they have a sign posted that they are not responsible. Fine, however, why do you have a security room with tv monitors showing the camera images with NO ONE monitoring them? Then the next day another vehicle got their window busted out as well! I have pics showing that the parking lot lights work randomly. Also, while outside on hotel property I was approached by 4 different wanderers on seperate days! I am an elderly female and I did NOT feel safe at all! The front desk staff was EXTREMELY nice, personable and as helpful as they could be every day. The breakfast was eh, decent selection when it was filled up but room temperature and when I asked about the empty coffee urn the one gentleman rolled his eyes and walked away he was the kitchen worker who else was i suppose to ask?! I will not stay there again
1 nacht verbleven in januari 2024
Reactie van RICO M. op 17 jan 2024
Thank you for your review, I will share your feedback with our management team.

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff really made the experience. When our shuttle was late they reimbursed us for our Uber. Check in and out was seamless.
1 nacht verbleven in januari 2024
Reactie van RICO M. op 17 jan 2024
Thank you so much for your feedback.

8/10 – Goed

Luis

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van RICO M. op 17 jan 2024
Thank you so much for your feedback.

10/10 – Uitstekend

Franz

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in december 2023
Reactie van RICO M. op 9 jan 2024
Thank you

8/10 – Goed

Pamela

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a very short stay but good
1 nacht verbleven in januari 2024
Reactie van RICO M. op 17 jan 2024
Thank you so much for your feedback.

10/10 – Uitstekend

Ankita

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Exceeded expectations, great hotel
This hotel exceeded my expectations, it’s a great hotel. It’s not in the sexiest area but this hotel stands out. Very clean, remodeled, very friendly and helpful staff, and solid breakfast. They provide a shuttle to the airport which is a plus. This hotel provides outstanding value.
4 nachten verbleven in december 2023
Reactie van RICO M. op 9 jan 2024
Thank you for your feedback

10/10 – Uitstekend

mike

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van RICO M. op 7 jan 2024
Thank you

2/10 – Ontzettend slecht

NADIA

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van RICO M. op 7 jan 2024
Thank you

10/10 – Uitstekend

elizabeth

If you call having a KFC in the front yard than we’ll say excellent on location. We loved being able to get to the airport so easily and we loved our driver. Night staff gets higher marks than morning staff.
1 nacht verbleven in december 2023
Reactie van RICO M. op 7 jan 2024
Thank you

2/10 – Ontzettend slecht

Theresa

1 nacht verbleven in december 2023
Reactie van RICO M. op 2 jan 2024
Thank you for your feedback. We would have love to have read a review from you. Thanks

8/10 – Goed

luis

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It seems that a party was going on throughout the night, music until dawn, that was the only thing we can complain, although there was a sign that we had to keep the noise down from 9 PM-6AM, to let the other guests sleep
1 nacht verbleven in december 2023
Reactie van RICO M. op 2 jan 2024
Yes, we apologize for the inconvenience, but please know we handle the situation with the guest with the loud music. Thank you so much for your feedback.

10/10 – Uitstekend

Douglas, Littleton

1 nacht verbleven in december 2023
Reactie van RICO M. op 23 jan 2024
Good morningThank you for your feedback. We will use your feedback to help better our team.

8/10 – Goed

Byron

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable, clean, good rates, and excellent customer service. Good job renovating property. It’s worth the stay.
2 nachten verbleven in december 2023
Reactie van RICO M. op 29 dec 2023
Thank you so much for your feedback.

8/10 – Goed

Thomas

I wasn't there long enough to really give a good rating
Reactie van RICO M. op 9 feb 2024
Thank you for your feedback.

8/10 – Goed

Zakiya

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van RICO M. op 29 dec 2023
Thank you so much for your feedback.

6/10 – Redelijk

Sandy

Reisde met familie
Positief: Netheid, comfort kamer
I actually checked out the night of 12/18, instead of 12/19. During my original stay 12/14-12/17, the elevator was broken and we took the steps from the 5th floor. When asking a staff member, they asked if I saw the contractors working on it. The incidental fee then was $50. I returned for this booking so to a flight delay and was charged $100. Service wasn’t consistent but overall, I enjoyed my stay
2 nachten verbleven in december 2023
Reactie van RICO M. op 29 dec 2023
We apologize for the inconvenience with the elevators, and we will used your feedback as a tool to help better our staff. We thank you for your feedback and look forward to seeing you again.

10/10 – Uitstekend

Pedro

1 nacht verbleven in december 2023
Reactie van RICO M. op 7 jan 2024
Thank you.

10/10 – Uitstekend

Roberto

1 nacht verbleven in december 2023
Reactie van RJ op 18 dec 2023
Thank you!!

6/10 – Redelijk

Luis Medina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van RJ op 18 dec 2023
Thank you for staying with us. Can you expand on why a rating of a 3 please. This inforamtion will better help serve our guests in the future.

10/10 – Uitstekend

Laryssa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van RJ op 18 dec 2023
Thank you !

6/10 – Redelijk

Helen

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
THIS IS NOT AT AIRPORT
Very shady neighborhood, would not book again! It was clean, but did NOT feel safe!
1 nacht verbleven in december 2023
Reactie van RICO M. op 13 dec 2023
Good afternoon.We thank you for your feedback! However, I am not sure if you have the correct hotel because we are located the next exit from the airport.

8/10 – Goed

Tikeisha

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We were very pleased with our room It was clean and spacious Only thing we didn’t like was the breakfast Food wasn’t good and the pancake machine was broke
1 nacht verbleven in november 2023
Reactie van RICO M op 10 dec 2023
Thank you for your feedback! We look forward to seeing you again at Holiday Inn Express Atlanta Airport North.

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great clean rooms
Reactie van RICO M. op 6 dec 2023
Thank you for choosing Holiday Inn Atlanta Airport North! We are excited to hear you enjoyed your stay. We look to seeing you in the near future! -Rico M.

6/10 – Redelijk

Nicole

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
I would have given a 5, but my room had no hot water. I was told to let the water run. After I let the water run for about 20 minutes and the water still cold, I called back to the front desk. I was told that there was nothing mechanics could do. The lady at the front desk said that she could switch my room but there were no more king rooms available.
1 nacht verbleven in november 2023
Reactie van RICO M op 10 dec 2023
Thank you for your feedback. We apologize about the hot water inconvenience. We will used your feedback to better our staff. We look forward to seeing you again at Holiday Inn Express Airport North.

10/10 – Uitstekend

Mario

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very location, good shuttle service, also there is a restaurant beside the hotel and more options around Mario Q
1 nacht verbleven in november 2023
Reactie van RICO M. op 29 nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express ATLANTA AIRPORT - NORTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at fom@hieatlantaairport.comSincerely,Rico Mcgruder

2/10 – Ontzettend slecht

Jesus

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen
My reservation was given to another customer ! Bad business! Period. So I was stuck with a left over room without my sofa bed. My son had to sleep on the floor , I was a party of 5 like I noted when I made my reservation!
1 nacht verbleven in november 2023
Reactie van rico m op 20 nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express ATLANTA AIRPORT - NORTH.Please know that your feedback is extremely valuable to us. We apologize for the inconvenience with the room, we did call the guest in advance due to us being sold out of his room type to accommodate him. We did give guests 5,000 points towards his IHG number. Again, we use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at fom@hieatlantairport.comSincerely,Rico Mcgruder

8/10 – Goed

Johnny

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van RICO M. op 14 nov 2023
Thank you for your feedback. We appreciate you and hopefully you choose Holiday Inn Express-Airport North again as your choice of stay. Thanks

10/10 – Uitstekend

Danielle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van RICO M. op 14 nov 2023
Thank you for your feedback. We appreciate you and hopefully you choose Holiday Inn Express-Airport North again as your choice of stay. Thanks