Exterieur

Beoordelingen van Hyatt Place Atlanta Airport-North

3 out of 5
Hyatt Place Atlanta Airport-North
3415 Norman Berry Dr, Atlanta, GA

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 378 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 238 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 154 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 106 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 125 van 1001 beoordelingen" "

7,8/10

Netheid

8,2/10

Personeel en service

7,0/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

david

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2022
Reactie van Stacey Black, General Manager op 10 feb 2023
Thank you for your review!

6/10 – Redelijk

Shreya

2 nachten verbleven in april 2024

8/10 – Goed

Jasmine

Reisde met een groep
Positief: Personeel en service
I loved that it has a free shuttle to the airport since we were staying to go straight to the airport
1 nacht verbleven in april 2024

10/10 – Uitstekend

Clair

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great comfy bed & pillows. Staff friendly and helpful.
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Tayika

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Check in process was very inconvenient. The hotels system was down and we were unable to check in until 5:30pm. We needed to be ready for an event by 6 so this was a huge inconvenience. When we contacted the hotel to see if we could possibly go to another location, they were not helpful and told us “these things happen”.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Andriy

1 nacht verbleven in april 2024

10/10 – Uitstekend

Clair

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All staff were friendly and very helpful.
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Liliana, RIVERBANK

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Nothing
3 nachten verbleven in april 2024

8/10 – Goed

Jeffrey

Reisde met familie
Positief: Netheid, personeel en service
Property was undergoing renovation and updating, so not as "sparkling" as others where we've stayed. But people are friendly and helpful.
1 nacht verbleven in april 2024
Reactie van Jenice Alexander FOM op 19 apr 2024
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

4/10 – Matig

Beatris

Negatief: Netheid, personeel en service
I booked my stay through Expedia. I called a week before to ask for conjoining rooms. The agent at the hotel was able to put it in and said I will have conjoining rooms. When l get there I alga e my name they charged me for one room when I paired for 2. The girl at the front desk had a nasty attitude looks like she hates her job. She told me well call Expedia beacuse I only have one room etc. I called and and Expedia called the problem was fixed but they didn’t have my room connected not even the same floor. Soon as we get to the first room the door to the bathroom is broken. The second room as soon as I walked in it smelled like fish, the beds and the sofa has stains on it, the floors are filthy, Bathroom shower head has mold on it tub was dirty. When I asked to speak to the manger conviently there was no manger on duty. Customer service sucks. They need to do better.
2 nachten verbleven in april 2024
Reactie van Jyneshia op 17 apr 2024
Good morning Beatris,I do apologize for the inconvenience you endured during your stay if you could please contact me here at the property I would like to follow up on the issue.

10/10 – Uitstekend

Scott, Cottage City

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very friendly staff!
3 nachten verbleven in april 2024
Reactie van Jenice Alexander FOM op 19 apr 2024
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

2/10 – Ontzettend slecht

Bianca

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The supervisor busted in the room on us ... Almost hit my brother in face without knocking . Was very rude and saying our room was torn up because waiting on housekeeping to remove trash and they come every other day then said something bout us having to guest when we were in a suite with a living room and bedroom area . Was very rude hung up in my face ... Housekeeping even said nothing was wrong with our room .... I asked for corporate number they said they didn't know it.
2 nachten verbleven in april 2024
Reactie van GM muktar op 19 apr 2024
Hi Bianca , I'm truly sorry for any frustration you have experienced. Our goal is to provide exceptional service, and we realize that we have not met your expectations in this instance. Please know that we take your feedback seriously and will work to improve, Thank you

2/10 – Ontzettend slecht

RIGOBERTO

1 nacht verbleven in april 2024

10/10 – Uitstekend

Dominga

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The ladies that works at front desk, breakfast, housekeepers are very nice
3 nachten verbleven in maart 2024
Reactie van Jenice Alexander FOM op 19 apr 2024
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

10/10 – Uitstekend

Kerri

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
the front desk staff was so nice!
2 nachten verbleven in april 2024
Reactie van Jenice Alexander FOM op 19 apr 2024
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

4/10 – Matig

DEBRA

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The young lady at check in was terrific, attitude was great, but the lady in the kitch has a very nasty attitude, the house keep sreals..she tried to hid my daughter's minnie mouse that she got in her easter basket insted of her returing it after she cleaned she hid it on her cart locked in a clost and the young man who works there helped use find it sad to take from a child....and we were down stair and she walke by us multiple times thats y she didnt take it right then and there....bring ur own cups and plenty of bottle water bc a bottle here is 3.00 and something....as far as the room i give them a 1.5 rating...imma post pic on google so u can see for your self why over all i will not be staying here again...them four days were hell...
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Amber

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed our stay
1 nacht verbleven in april 2024
Reactie van Jenice Alexander FOM op 5 apr 2024
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your We hope to see you again!

8/10 – Goed

Chimere, Poinciana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Asis

Positief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Jenice Alexander FOM op 5 apr 2024
Thank you so much for taking the time to leave us a rating. We’re glad that you enjoyed your We hope to see you again!

8/10 – Goed

Simona

Positief: Netheid, personeel en service
No plugs near bed
1 nacht verbleven in maart 2024
Reactie van Jenice Alexander FOM op 19 apr 2024
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

8/10 – Goed

Nick

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good place. Just wish they had vending machines.
2 nachten verbleven in maart 2024
Reactie van Jenice Alexander FOM op 5 apr 2024
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay here at Hyatt Place Atlanta North. I apologize you didn't see our gallery area where our offer a variety of snacks. We hope to see you again soon!

10/10 – Uitstekend

Simona

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay
2 nachten verbleven in maart 2024
Reactie van Jenice Alexander FOM op 19 apr 2024
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

10/10 – Uitstekend

Gustavo

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place to stay
1 nacht verbleven in maart 2024
Reactie van Jenice Alexander FOM op 5 apr 2024
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your Hyatt Place Atlanta North. We hope to see you again soon!

4/10 – Matig

Amish

Zakenreiziger
Negatief: Personeel en service, voorzieningen
While room and breakfast were good, I would not go back to this place again. Sofabed was fragile and risky to sleep on. No way to contact front desk from the room as no phone in the room. We requested an extra blanket/pillow and surprisingly they were out of the pillow and literally favored us by giving a blanket which was so old and worn out that you can't use it. While room had basic TV channels, they took the remote from the room while we were away. We spent 20 mins searching for it thinking that we lost it. When asked at the front desk, they didn't tell us until a cable guy noticed us talking and mentioned that the owners has asked to remove remotes from all the rooms.

10/10 – Uitstekend

Evelyn

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was amazing
3 nachten verbleven in maart 2024
Reactie van Jenice Alexander FOM op 28 mrt 2024
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

10/10 – Uitstekend

Kathleen

1 nacht verbleven in maart 2024
Reactie van Jenice Alexander FOM op 19 apr 2024
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

6/10 – Redelijk

Anoop

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Very old property
2 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Lisa

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Mole in bathroom, sink handle broken, rust on tower bars , tiny closet, overall not so clean
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Saleem

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Jenice Alexander FOM op 19 apr 2024
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

4/10 – Matig

Reyes

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Sofia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For sure I will return
1 nacht verbleven in maart 2024
Reactie van GM op 20 mrt 2024
Thank you for choosing us and giving us a perfect 5/5 rating. We’re delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we’re thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.

10/10 – Uitstekend

Kayla

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was amazing and big very very clean
1 nacht verbleven in maart 2024
Reactie van GM op 20 mrt 2024
Thank you for your wonderful feedback! We’re thrilled that you found the room amazing, spacious, and impeccably clean. Our team takes great pride in maintaining high standards, and it’s rewarding to know that we exceeded your expectations. Your kind words motivate us to continue providing exceptional service. We look forward to welcoming you back soon!

8/10 – Goed

Lee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Jenice Alexander FOM op 20 mrt 2024
We’re really grateful and appreciate you taking the time to share your rating with us. We hope to see you again soon!

2/10 – Ontzettend slecht

Selina

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Just not a clean property.
1 nacht verbleven in maart 2024
Reactie van GM op 20 mrt 2024
We sincerely apologize for any inconvenience you experienced during your stay. Cleanliness is of utmost importance to us, and we regret that we fell short of your expectations. Rest assured, we take your feedback seriously and will address this promptly. We appreciate your honesty and hope to have the opportunity to improve your experience in the future. Thank you for bringing this to our attention.

6/10 – Redelijk

Donte

Positief: Personeel en service
Shuttle driver was rude hotel was over booked
2 nachten verbleven in maart 2024
Reactie van Jenice Alexander FOM op 20 mrt 2024
Dear Donte, we're disappointed to hear about your experience, and we'll strive to do better. We apologize for the inconvenience/frustration and would appreciate another chance to earn your business if the opportunity presents.

6/10 – Redelijk

Colby

The food was good but someone was knocking on the door at night
1 nacht verbleven in maart 2024
Reactie van Jenice Alexander FOM op 20 mrt 2024
Dear Colby, we’re glad that you enjoyed your meal. We're disappointed to hear about your experience and we'll strive to do better. We apologize for the inconvenience and would appreciate another chance to earn your business.

10/10 – Uitstekend

Rita

Nice room layout.
1 nacht verbleven in maart 2024
Reactie van Jenice Alexander FOM op 20 mrt 2024
We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to make your next visit even better, please let us know.

6/10 – Redelijk

Melissa

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Expected better from the ratings but overall it was good and served it purpose as a layover close to airport. Definitely wouldn't stay here if it was for anything else.
1 nacht verbleven in februari 2024
Reactie van Jenice Alexander FOM op 20 mrt 2024
Dear Melissa, we're disappointed to hear about your experience, and we'll strive to do better. We apologize for the inconvenience and would appreciate another chance to earn your business.

10/10 – Uitstekend

Theresa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very professional
1 nacht verbleven in februari 2024
Reactie van Jenice Alexander FOM op 20 mrt 2024
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay. We hope to see you again soon!

8/10 – Goed

Meklit

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
2 nachten verbleven in februari 2024
Reactie van Jenice Alexander FOM op 20 mrt 2024
Dear Meklit, we are grateful that you took the time out to leave us a review. We’re glad that you enjoyed yours stay. We hope to see you again soon!

10/10 – Uitstekend

Gregory

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel and very clean.
1 nacht verbleven in februari 2024
Reactie van Jenice Alexander FOM op 20 mrt 2024
At Hyatt Place Atlanta North, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.

6/10 – Redelijk

Brent

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Oredered Two Glasses of Wine...paid Cash and Person stuck cash in their Pocket! Employees lacked Professionalism. Pizza Hut Boxes on Back Bar where Customers Could See Employees Open Boxes and Eat behind Bar.
1 nacht verbleven in februari 2024
Reactie van Jyneshia op 18 feb 2024
Hey Brent I'm the Assistant General Manager if you could please give me a call here at the property.

6/10 – Redelijk

René

Reisde met familie
.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Rafael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff and clean room. Nice remodeled rooms
2 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Giancarlo

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Very dirty and bad looking building
1 nacht verbleven in december 2023

6/10 – Redelijk

James

8 nachten verbleven in januari 2024

8/10 – Goed

Walter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hat uns sehr gefallen. Schneller Check-in, geräumiges Zimmer. Frühstück sehr gut. Empfehlenswert. Gerne wieder
1 nacht verbleven in januari 2024

8/10 – Goed

Brian

4/10 – Matig

vikramjit

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The washroom door handle was broken . There was hair on towels and were dirty.The floor carpet smelled so bad .
1 nacht verbleven in januari 2024

8/10 – Goed

William

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024