Regency, Suite | Kameruitzicht

Beoordelingen van Hyatt Regency Suites Atlanta Northwest

3.5 out of 5
Hyatt Regency Suites Atlanta Northwest
2999 Windy Hill Road, Marietta, GA

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 507 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 254 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 110 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 70 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 62 van 1003 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Jeroen van

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The restaurant was good but with limited menu card. Unfortunately there was some painting work done at the outside which went with some noise early in the morning.
7 nachten verbleven in november 2023
Reactie van General Manager op 23 nov 2023
Dear Mr. Van, We appreciate your feedback on our restaurant and are pleased to hear that you enjoyed your dining experience. However, we regret any disappointment caused by the limited menu, and we will certainly take this into consideration for future improvements. Regarding the painting work outside, we apologize for any disturbance caused by the associated noise in the early morning. We strive to provide a comfortable and enjoyable stay for our guests, and your comments will assist us in addressing areas for enhancement. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back to Hyatt Regency Suites Atlanta Northwest for an even more pleasant stay in the future.Regards,Kent Devantier,General Manager

10/10 – Uitstekend

Madison

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great time. Place was not walkable to the stadium but ubers to stadium were $10-$12. Staff was extremely helpful and nice. I would stay here again.
2 nachten verbleven in mei 2024
Reactie van General Manager op 23 mei 2024
Dear Madison, Thank you for your wonderful words regarding your stay at the Hyatt Regency Suites Atlanta Northwest. It was a pleasure to read that we exceeded your expectations with our comfortable suites and attentive service by our associates. We strive daily to provide the best service possible for all our guests so we will share with our staff your comments about the wonderful job they did. Thank you again for your kind words and we look forward to welcoming you back again. Regards,Kent DevantierGeneral Manager

8/10 – Goed

Yuri

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel is really great.
1 nacht verbleven in mei 2024
Reactie van General Manager op 21 mei 2024
Dear Yuri, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your recent stay and for your kind comments. We were pleased to read that we exceeded your expectations with our amenities and beautiful accommodations. Thank you for being our guest. If you find yourself in our area again, we hope you choose to stay with us. Regards,Kent DevantierGeneral Manager

8/10 – Goed

John

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Pool was closed apparently and no notice was given before. Also the staff was low and required more assistance.
1 nacht verbleven in mei 2024
Reactie van General Manager op 22 mei 2024
Dear John, Thank you for being our at Hyatt Regency Suites Atlanta Northwest and for the kind rating. We sincerely apologize for the issues you faced with our staff, and we will share your comments with them to ensure such events are not repeated. Also, we regret you were unable to take advantage of the pool. We will certainly discuss your comments with our team to ensure our guests have precise details about our amenities and offerings. We hope you will allow us an opportunity to welcome you back soon for the exceptional stay you deserve.Regards,Kent DevantierGeneral Manager

10/10 – Uitstekend

Bryan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van General Manager op 22 mei 2024
Dear Bryan, Thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Hyatt Regency Suites Atlanta Northwest, and we look forward to welcoming you back soon. Regards, Kent Devantier General Manager

10/10 – Uitstekend

Laurie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van General Manager op 23 mei 2024
Dear Laurie, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your recent stay and for your kind comments. We were pleased to read that we exceeded your expectations with our amenities and beautiful accommodations. Thank you for being our guest. If you find yourself in our area again, we hope you choose to stay with us. Regards,Kent DevantierGeneral Manager

8/10 – Goed

Herman, Salem

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
It was very upsetting that a pool was advertised but “not opened”. It should have been in the advertising area. We requested extra blankets and was given a dampened one, there was a chaise lounger in the advertising but not one in the room.
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Jody

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van General Manager op 19 mei 2024
Dear Jody, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Regards,Kent DevantierGeneral Manager

10/10 – Uitstekend

Tiara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I loved everything
1 nacht verbleven in mei 2024
Reactie van General Manager op 17 mei 2024
Dear Tiara, Thank you for sharing your feedback about your visit to the Hyatt Regency Suites Atlanta Northwest with fellow online reviewers. We are so pleased you enjoyed your stay and had a wonderful experience. We were happy to serve you and hope that we have an opportunity to welcome you back in the near future.Regards,Kent DevantierGeneral Manager

10/10 – Uitstekend

Anthony Jose

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024
Reactie van Kent Devantier General Manager op 16 mei 2024
Dear Mr. Jose, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Hyatt Regency Suites Atlanta Northwest. Thanks for choosing us for your time in the city; we hope to see you again soon.Regards,Kent DevantierGeneral Manager

6/10 – Redelijk

Wendy

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I would have given more stars however the website shows a beautiful swimming pool area and it was closed in May. It was warm abs sunny and that’s why I booked here. Nowhere does it show on the website that it’s not open until the very end of May. Oh they did offer me 10 percent on my next stay. That’s a joke in this day and time
2 nachten verbleven in mei 2024
Reactie van General Manager op 17 mei 2024
Dear Wendy, Thank you for sharing your feedback with us. We regret you were unable to take advantage of the pool and that our website did not include accurate information regarding the pool's availability. We will certainly discuss your comments with our team to ensure our guests have precise details about our amenities and offerings. We know that the compensation we have provided will not change your experience. However, we do hope that you now feel more comfortable with our attempt to resolve this unfortunate situation and, in some way, help change your mind about us. We hope you will allow us an opportunity to welcome you back soon for the exceptional stay you deserve.Regards,Kent DevantierGeneral Manager

4/10 – Matig

Jamison

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Kent Devantier General Manager op 15 mei 2024
Dear Jamison, Thank you for choosing our hotel for your recent stay. On behalf of our entire staff, please accept our apologies for not meeting your expectations. We make every effort to provide an exceptional stay for each of our guests; therefore, we are disappointed if this was not your experience. We hope you will consider giving us a chance in the future so we can provide you with the hospitality you should always expect from us.Regards,Kent DevantierGeneral Manager

8/10 – Goed

Jeffrey

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Kent Devantier General Manager op 14 mei 2024
Dear Jeffrey, We are pleased to receive your generous rating for Hyatt Regency Suites Atlanta Northwest. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Regards,Kent DevantierGeneral Manager

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was great. Needed an early check in coming from out of town. They said no problem your room is ready! Clean and nice ambiance
1 nacht verbleven in mei 2024
Reactie van General Manager op 13 mei 2024
Dear Michael, Thank you for choosing Hyatt Regency Suites Atlanta Northwest and for your generous comments about our hotel and devoted staff. We are pleased to know that we exceeded all of your expectations and that you loved our fresh accommodations and excellent customer service. Thank you again, and we look forward to welcoming you again whenever your travels bring you back to Atlanta.Regards,Kent DevantierGeneral Manager

10/10 – Uitstekend

Simone

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We loved the room. It as clean and spacious.
3 nachten verbleven in mei 2024
Reactie van Kent Devantier General Manager op 11 mei 2024
Dear Simone, Thank you for sharing your experience at the Hyatt Regency Suites Atlanta Northwest with fellow travelers online. It is great that you thoroughly enjoyed the comforts of our two-bedroom suite with ultra-plush bedding and deluxe amenities. Our housekeeping team understands the importance of cleanliness, and they go above and beyond to keep that standard high. We will share with them your comments about your wonderful experience to recognize them for their hard work. Thank you for being our guest and we look forward to your next visit.Regards,Kent DevantierGeneral Manager

8/10 – Goed

Mercedes

Reisde met partner
Positief: Netheid, personeel en service
I liked the area quick to where i waa going over the weekend. Wish the food services had better hours.
2 nachten verbleven in april 2024
Reactie van Kent Devantier General Manager op 10 mei 2024
Dear Mercedes, Thank you for your review. We were pleased to read you enjoyed your overall stay at our hotel. However, we are sorry that we did not meet your expectations at our restaurant. We have followed up with our food and beverage team to address these concerns so that we can learn and improve accordingly. We hope you will give us another chance to prove ourselves to you again and return to Hyatt Regency Suites Atlanta Northwest in the future. Regards,Kent DevantierGeneral Manager

8/10 – Goed

KRISTIN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van General Manager op 8 mei 2024
Dear Kristin, Thank you for the nice rating for Hyatt Regency Suites Atlanta Northwest. We're glad to have provided you with a satisfying stay. It was our pleasure to have you as our guest, and we hope to see you again soon.Regards,Kent Devantier,General Manager

10/10 – Uitstekend

Megan

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great size suite with comfortable couch and bed. Good size fridge and microwave with counter space to prepare food. The restaurant downstairs was disappointing but would not stop us from staying at the hotel in the future.
2 nachten verbleven in april 2024
Reactie van General Manager op 5 mei 2024
Dear Megan, Thank you for your wonderful words regarding your stay at the Hyatt Regency Suites Atlanta Northwest. We are particularly glad your room provided all the comforts you expected and that you enjoyed all of the in-room amenities we provide. However, we are sorry for the disappointment you had with our on-site restaurant. We look forward to welcoming you back soon.Regards,Kent DevantierGeneral Manager

10/10 – Uitstekend

Kristie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The cleanliness of the hotel suite.
2 nachten verbleven in april 2024
Reactie van Kent Devantier General Manager op 2 mei 2024
Dear Kristie, Thank you for sharing your experience at the Hyatt Regency Suites Atlanta Northwest with fellow travelers online. It is great that you thoroughly enjoyed the comforts of our two-bedroom suite with ultra-plush bedding and deluxe amenities. Our housekeeping team understands the importance of cleanliness and they go above and beyond to keep that standard high. We will share with them your comments about your wonderful experience to recognize them for their hard work. Thank you for being our guest, and we look forward to your next visit.Regards,Kent DevantierGeneral Manager

10/10 – Uitstekend

Yuri

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Muy bueno
1 nacht verbleven in april 2024
Reactie van Kent Devantier General Manager op 1 mei 2024
Dear Yuri, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your recent stay and for your kind comments. We were pleased to read that we exceeded your expectations with our amenities and beautiful accommodations. Thank you for being our guest. If you find yourself in our area again, we hope you choose to stay with us. Regards,Kent DevantierGeneral Manager

10/10 – Uitstekend

Yuri

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Excellent place
1 nacht verbleven in april 2024
Reactie van Kent Devantier General Manager op 2 mei 2024
Dear Yuri, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your recent stay and for your kind comments. We were pleased to read that we exceeded your expectations with our amenities and beautiful accommodations. Thank you for being our guest. If you find yourself in our area again, we hope you choose to stay with us. Regards,Kent DevantierGeneral Manager

10/10 – Uitstekend

Reagan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely wonderful stay! Super easy to check in and check out!
1 nacht verbleven in april 2024
Reactie van Kent Devantier General Manager op 29 apr 2024
Dear Reagan, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your lodging needs and for sharing your experience online. We take great pride in delivering excellent service and coupled with our wonderful facilities; it makes us one of the best hotel choices in the Marietta area. It was a pleasure to read your comments about our splendid service, which confirms that we are on the right track in providing service excellence. We appreciate your review and hope to have the opportunity to welcome you back very soon.Regards,Kent DevantierGeneral Manager

10/10 – Uitstekend

Perry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It wa great
2 nachten verbleven in april 2024
Reactie van Kent Devantier General Manager op 30 apr 2024
Dear Perry, Thank you for sharing your feedback about your visit to the Hyatt Regency Suites Atlanta Northwest with fellow online reviewers. We're so pleased you enjoyed your stay and had a wonderful experience. We were happy to serve you and hope that we have an opportunity to welcome you back in the near future.Regards,Kent DevantierGeneral Manager

10/10 – Uitstekend

Allyson

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Large rooms
1 nacht verbleven in april 2024
Reactie van Kent Devantier General Manager op 29 apr 2024
Dear Allyson, Thank you for sharing your experience at the Hyatt Regency Suites Atlanta Northwest with fellow travelers online. It is great that you thoroughly enjoyed the comforts of our two-bedroom suite with ultra-plush bedding and deluxe amenities. Our housekeeping team understands the importance of cleanliness, and they go above and beyond to keep that standard high. We will share with them your comments about your wonderful experience to recognize them for their hard work. Thank you for being our guest and we look forward to your next visit.Regards,Kent DevantierGeneral Manager

8/10 – Goed

Melissa

1 nacht verbleven in april 2024
Reactie van General Manager op 27 apr 2024
Dear Melissa, Your generous rating made our day! We are dedicated to providing every guest with a great experience at Hyatt Regency Suites Atlanta Northwest, and we appreciate you taking the time to leave your feedback. We hope to see you soon.Regards,Kent Devantier,General Manager

10/10 – Uitstekend

Stephanie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van General Manager op 24 apr 2024
Dear Stephanie, Knowing you enjoyed every aspect of your stay at Hyatt Regency Suites Atlanta Northwest is why we do what we do! Thank you for taking the time to leave your rating. We look forward to seeing you again whenever your travels bring you back to the area.Regards,Kent Devantier,General Manager

10/10 – Uitstekend

neuber

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place,
2 nachten verbleven in april 2024
Reactie van General Manager op 22 apr 2024
Dear Neuber, It was a pleasure having you as our guest at Hyatt Regency Suites Atlanta Northwest. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Regards,Kent DevantierGeneral Manager

10/10 – Uitstekend

Donnie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
That you gave free rides to the battery.
2 nachten verbleven in april 2024
Reactie van General Manager op 9 mei 2024
Dear Donnie, Thank you for choosing to stay with us at Hyatt Regency Suites Atlanta Northwest. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we appreciate you mentioning our thoughtful hospitality. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Regards,Kent DevantierGeneral Manager

8/10 – Goed

Kelsey A

Reisde met familie
Negatief: Voorzieningen
Everyone was friendly and was a great price for large accommodations. Two things I didn’t care about was we waited about 10-15 minutes upon arrival to be helped when there were four staff members standing around not doing much of anything but talking. The rooms are a bit dated and not in the best of conditions personally but large and accommodating. Parking is not free for hotel guests because of the convenient free bus at the end of the driveway to Truest stadium. So you are charged 15 dollars a night. Mind you it is a steep incline up and down to the bus. Bar closes early so we never got to try it out and pool was closed. Great location for going to see baseball.
2 nachten verbleven in april 2024
Reactie van General Manager op 23 apr 2024
Dear Kelsey A, Thank you for being our guest at Hyatt Regency Suites Atlanta Northwest and sharing your experience. We are delighted to know you were pleased with our friendly associates, ideal location, and the price of your visit. However, we apologize for the service shortfalls you experienced during your visit and the inconvenience this has caused. We will share your comments with appropriate individuals as we strive to enhance our guest experience going forward. We are also sorry you were not entirely satisfied with the condition of our accommodations. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. Furthermore, we regret your disappointment with our parking fees and our on-site bar and pool being closed. We appreciate your feedback, and we look forward to your next visit. Regards,Kent Devantier,General Manager

8/10 – Goed

bo

Reisde met een groep
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Great price point and large rooms. Restaurant/Lounge closes at 10pm on Friday and Saturday which was a bit inconvenient. After seeing a couple of Braves games we wanted to have a couple drinks and maybe some food and we’re not able to do that here at the Hyatt. Other than that the stay was very nice. We will return.
2 nachten verbleven in april 2024
Reactie van General Manager op 23 apr 2024
Dear Bo, Thank you for choosing Hyatt Regency Suites Atlanta Northwest and sharing your feedback. We are delighted to know you liked the spacious accommodations and the price of your visit. However, we regret your disappointment with our on-site restaurants and lounge hours and the inconvenience this has caused. Thank you again for your feedback, and we look forward to your return visit. Regards,Kent Devantier,General Manager

10/10 – Uitstekend

Erin

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very close to Truist Park, super convenient, large and comfortable room!
1 nacht verbleven in april 2024
Reactie van General Manager op 23 apr 2024
Dear Erin, Thank you for being our guest at Hyatt Regency Suites Atlanta Northwest and sharing your experience. We are delighted to know you were pleased with our ideal location and spacious and comfortable accommodations. It was a pleasure to host you, and we look forward to your return visit. Regards,Kent Devantier,General Manager

6/10 – Redelijk

Tina

Reisde met partner
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
The outside pool area is beautiful during season. We stayed in Room 607 and there was no hot water AT ALL. We had to take cool bathes that night and morning. The toilet water ran off and on our entire stay, very irritating.Told front desk about and all they said was they will have someone to check it. No type of compensation and our total for one night was $230..i will rethink before booking again:(
1 nacht verbleven in april 2024
Reactie van General Manager op 23 apr 2024
Dear Tina, Thank you for taking the time to provide feedback about your stay. We are sorry for the maintenance issue you experienced in your bathroom. We appreciate you bringing this to our attention. We understand the frustration and appreciate your patience in these matters. We hope you will come back to experience our hotel the way we would have liked during this stay.Regards,Kent DevantierGeneral Manager

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Almost a great place to stay!
1 nacht verbleven in april 2024
Reactie van General Manager op 19 apr 2024
Dear Michael, Thank you for your wonderful words regarding your stay at the Hyatt Regency Suites Atlanta Northwest. It was a pleasure to read that we exceeded your expectations. Thank you again for your feedback and we hope you will stay with us again in the near future. Regards,Kent DevantierGeneral Manager

10/10 – Uitstekend

Leondria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in maart 2024
Reactie van GENERAL MANAGER op 18 apr 2024
Dear Leondria, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your recent stay. We were pleased to read that we exceeded your expectations and appreciate your perfect rating. If you find yourself in our area again, we hope you choose to stay with us. Regards,Kent Devantier,General Manager

10/10 – Uitstekend

Veronica, Maple Grove

1 nacht verbleven in april 2024
Reactie van General Manager op 7 mei 2024
Dear Veronica, Thank you for letting us know your visit to Hyatt Regency Suites Atlanta Northwest was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Regards,Kent DevantierGeneral Manager

10/10 – Uitstekend

Kimi

Reisde met partner
Positief: Voorzieningen
Nice
2 nachten verbleven in april 2024
Reactie van General Manager op 15 apr 2024
Dear Kimi, It was a pleasure having you as our guest at Hyatt Regency Suites Atlanta Northwest. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Regards,Kent DevantierGeneral Manager

10/10 – Uitstekend

Jasmine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice rooms that were well kept and comfortable bed
2 nachten verbleven in april 2024
Reactie van etx-danairesponze op 15 apr 2024
Dear Jasmine, Thank you for sharing your experience at the Hyatt Regency Suites Atlanta Northwest with fellow travelers online. It is great that you thoroughly enjoyed the comforts of our room with ultra-plush bedding and deluxe amenities. Our housekeeping team understands the importance of cleanliness and they go above and beyond to keep that standard high. We will share with them your comments about your wonderful experience to recognize them for their hard work. Thank you for being our guest and we look forward to your next visit.Regards,Kent DevantierGeneral Manager

10/10 – Uitstekend

Tosha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van General Manager op 15 apr 2024
Dear Tosha, Thank you for letting us know your visit to Hyatt Regency Suites Atlanta Northwest was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Regards,Kent DevantierGeneral Manager

10/10 – Uitstekend

Jesus

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van General Manager op 13 apr 2024
Dear Jesus, Thank you for letting us know your visit to Hyatt Regency Suites Atlanta Northwest was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Regards,Kent DevantierGeneral Manager

10/10 – Uitstekend

Sylvia, Lakeland

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our home away from home. We love this hotel!
1 nacht verbleven in april 2024
Reactie van General Manager op 12 apr 2024
Dear Sylvia, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your recent stay and for your kind comments. We were pleased to read that we exceeded your expectations with our amenities and beautiful accommodations. Thank you for being our guest. If you find yourself in our area again, we hope you choose to stay with us. Regards,Kent DevantierGeneral Manager

8/10 – Goed

Erin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed our stay here. Staff was friendly, great location for going to the braves games and a great value property! Will be staying again on our return
2 nachten verbleven in april 2024
Reactie van GENERAL MANAGER op 10 apr 2024
Dear Erin, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest while you were here for the Braves Game. It was a pleasure to read that we exceeded your expectations with our ideal location and attentive service by our associates. We are also glad you found us of great value. Thank you again for your feedback, and we are excited to host you again soon.Regards,Kent Devantier,General Manager

4/10 – Matig

William

Reisde met partner
The bathtub took forever to drain so while I took a shower the water backed up. I let them know at the desk and they were supposed to fix the issue but did not do so.
2 nachten verbleven in april 2024
Reactie van GENERAL MANAGER op 9 apr 2024
Dear William, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide a wonderful experience to all of our guests; therefore, we are truly sorry for the inconvenience caused due to the maintenance issues you encountered and that we were unable to fix this to your satisfaction. We also apologize for the way our associates handled these matters and are grateful for your patience. Your feedback is important to us, and we have shared it with the appropriate individuals to improve our services going forward. We hope you will stay with us another time so we can provide you with a much more satisfying visit.Regards,Kent Devantier,General Manager

10/10 – Uitstekend

Pam

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Rooms are spacious and clean. Easy on and off interstate to get where you are going.
2 nachten verbleven in april 2024
Reactie van GENERAL MANAGER op 9 apr 2024
Dear Pam, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your recent stay and for your kind comments. We were pleased to read that we exceeded your expectations with our proximity to the interstate and beautiful accommodations. Thank you again for being our guest. If you find yourself in our area again, we hope you choose to stay with us. Regards,Kent Devantier,General Manager

6/10 – Redelijk

Jara

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
Very close to the battery for Braves game.
2 nachten verbleven in april 2024
Reactie van GENERAL MANAGER op 9 apr 2024
Dear Jara, Thank you for taking the time to rate your experience; we love that you could join us for the Braves Game. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Regards,Kent Devantier,General Manager

10/10 – Uitstekend

LaToyia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed here for the convenience of attending the Braves game. It was a wonderful stay!!
1 nacht verbleven in april 2024
Reactie van GENERAL MANAGER op 9 apr 2024
Dear LaToyia, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest while attending the Braves Game. We are glad you found our hotel location convenient for your needs. Our goal is to provide an exceptional stay so we are delighted that was your experience. Thank you again for being our guest and we look forward to having the pleasure of welcoming you back soon.Regards,Kent Devantier,General Manager

10/10 – Uitstekend

Lisa

Reisde met partner
Positief: Voorzieningen
Everything was nice
1 nacht verbleven in april 2024
Reactie van General Manager op 8 apr 2024
Dear Lisa, Thank you for your wonderful words regarding your stay at the Hyatt Regency Suites Atlanta Northwest. It was a pleasure to read that we exceeded your expectations. Thank you again for your feedback, and we hope you will stay with us again in the near future. Regards,Kent DevantierGeneral Manager

8/10 – Goed

Ashley

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van General Manager op 7 apr 2024
Dear Ashley, Thank you so much for the terrific rating regarding your stay at Hyatt Regency Suites Atlanta Northwest. We hope you are already planning another trip our way.Regards,Kent DevantierGeneral Manager

10/10 – Uitstekend

Natalie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall great hotel
3 nachten verbleven in maart 2024
Reactie van General Manager op 6 apr 2024
Dear Natalie, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your recent stay and for your kind comments. We were pleased to read that we exceeded your expectations. Thank you for being our guest. If you find yourself in our area again, we hope you choose to stay with us. Regards,Kent DevantierGeneral Manager

2/10 – Ontzettend slecht

Yashika

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was by far the worst hotel I have ever stayed in. The hotel does not look anything like the pictures online. The rooms (I had to move twice) were filthy, you can tell housekeeping does nothing to maintain those rooms. The hotel itself, past the lobby area, has no upkeep. The walls are disgusting, they’ve half done paint jobs, the building, ceiling, etc is falling apart. We attempted to get early check-in and were told no because the room was not ready just for it not to be clean any way. This was the worst experience and hotel room and it’s not even close. Wouldn’t even recommend a homeless person lay their head in those conditions!!!
1 nacht verbleven in maart 2024
Reactie van General Manager op 2 apr 2024
Dear Yashika, On behalf of our entire team, please accept our sincere apologies for the inconvenience caused to you due to unacceptable suite conditions. Steps were apparently missed in our inspection procedures, so we regret that we dropped the ball. Our executive housekeeper and associates have identified where mistakes were made and corrected it immediately. We hope you will consider giving us another opportunity to serve you in the future to see that we have made improvements in our processes. Thank you for being our guest and we hope to welcome you back again soon.Regards,Kent DevantierGeneral Manager

8/10 – Goed

Wael

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Room service was poor, but the hotel rooms are nice and spacious.
2 nachten verbleven in maart 2024
Reactie van General Manager op 1 apr 2024
Dear Wael, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your recent stay and for your kind comments. We are glad to know you had a comfortable stay and that you liked your well-kept room. However, we are sorry for any service issue you experienced while here. However, we apologize for the poor experience you had with room service. We have discussed your observations with our team to look at our current standards and revise them where needed to better serve our guests. Thank you again for your candid feedback, and we hope you will come back to experience our hotel the way we would have liked during this stay.Regards,Kent DevantierGeneral Manager