Exterieur

Beoordelingen van Wylie Hotel Atlanta, Tapestry Collection by Hilton

3 out of 5
Wylie Hotel Atlanta, Tapestry Collection by Hilton
551 Ponce De Leon Ave NE, Atlanta, GA

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 320 van 440 beoordelingen" "
Gastenscore: 8 - Goed. 67 van 440 beoordelingen" "
Gastenscore: 6 - Redelijk. 29 van 440 beoordelingen" "
Gastenscore: 4 - Matig. 13 van 440 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 11 van 440 beoordelingen" "

9,6/10

Netheid

9,4/10

Personeel en service

9,0/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Stephen

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff tries to accommodate special requests and is very helpful.
1 nacht verbleven in mei 2024
Reactie van Patricia Janssens op 8 mei 2024
Dear Stephen,Thank you so much for the wonderful score of a 5. This represents the team's dedication and commitment, striving to make sure our guests are happy and have a stress-free time at the Wiley Hotel. We share these reviews and celebrate our success, To know we met or exceeded your expectations will make thier day! We know there are you have many choices as to where to stay when your travels call for Atlanta. Thank you for making the Wiley Hotel you new 'Home Away from Home.'.We look forward to your next visit.Sincerely,Patriicia Janssens, General Manager

6/10 – Redelijk

Hillary

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
This hotel is super loud. I was on the 5th floor which is the top floor. I don’t know what is on the roof but I heard constant stomping and what sounded like the dragging of furniture above my head. It was like living in apartment complex with neighbors for hell upstairs.
4 nachten verbleven in mei 2024
Reactie van Patricia op 8 mei 2024
Dear Hillary,Very much appreciate you taking time to leave us a review. I’m sorry you found the hotel loud. I will get with the director of facilities and see operationally if any equipment was being changed out that day. Next time you are in town, please call me directly at the hotel. I would appreciate the opportunity to speak with you and make your.accommodations. We value your business and thank you for staying to the Wylie Hotel. Sincerely? Patricia Janssens, General Manager

6/10 – Redelijk

Ariana

3 nachten verbleven in mei 2024
Reactie van Patricia Janssens op 16 mei 2024
Dear Ariana,We appreciate you taking the time to rate your stay with us. We hope to see you again soon and show you the hospitality and service which will have you scoring us at a 5 out of 5. Next time your travels call for Atlanta, please do not hesitate to contact me directly so I may personally see to your reservations.Thank you again.Sincerely,Patricia Janssens, General Manager

2/10 – Ontzettend slecht

Jonathan

1 nacht verbleven in april 2024
Reactie van Patricia Janssens op 21 mei 2024
Good Afternoon Jonathan,Thank you for taking time to leave us a review and very sorry to learn your stay was less than satisfactory. It is difficult to address when there is not information regarding what it is that you encountered to rate us at a 1 out 5. I would ask for you to reach out the hotel at your earliest convenience and ask for the General Manager. This way we can correct and learn from our mistakes.Thank youTeam Wylie Management

10/10 – Uitstekend

Claire

2 nachten verbleven in april 2024
Reactie van Patricia Janssens op 16 mei 2024
Dear Claire,Thank you very much for the 5 rating. This is something we strive to attain for our guests. I am looking forward to sharing with the team. They will take great pride in knowing they played a part of this wonderful rating. Anytime we can thank, praise, and celebrate them, it is another great day at the Wylie Hotel. And, anytime we can have an extremely satisfied guest, such as yourself, then we know our training and the team's passion shines through.Thank you again.Sincerely,Patricia Janssens, General Manager

10/10 – Uitstekend

Dowayne, Hope Mills

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location!
1 nacht verbleven in april 2024
Reactie van positive response op 16 apr 2024
were glad to hear this and look forward to seeing you again!

10/10 – Uitstekend

Sid

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great experience
1 nacht verbleven in april 2024
Reactie van Patricia Janssens op 14 apr 2024
Dear Sid,WOW!!!!! And it looks like, based on your 5 out of 5 we did exactly what our goal is. To have our guests experience be not only memorable but one they would not soon forget. We very much enjoy having our guests stay be all you expected and more. To exceed your expectations is a testament to our team who work very hard and diligently to ensure we go above and beyond for all our guests. I cannot wait to share this with them. They will be so grateful to know you took the time out of your busy schedule, to let us know how we did. And a 5 out of 5 ---- we could not ask for better. We will celebrate their success together.Thank you again. Please come back and see us again soon.Sincerely,Patricia Janssens. General Manager

8/10 – Goed

Kate

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Parking is available at the property only as valet, and for about $50/day.
2 nachten verbleven in maart 2024
Reactie van Patricia Janssens op 8 apr 2024
Kate,Thank you for taking the time to write a review and award us 4 out of 5. We strive to exceed our guests' expectations and are delighted to be able to share with our team your positive experience with us. In Atlanta, parking is at a premium. There are very few hotels that offer self parking as an option, as there is just no space for it. Our valet pricing is in line with the other hotels for this area. I know it may appear to be a lot; but honestly, it is the same all over this city/industry. Thank you again for taking the time out of your day to let us know how your stay was and we look forward to welcoming your back soon.Sincerely,Patricia Janssens, General Manager

6/10 – Redelijk

Joseph

1 nacht verbleven in april 2024
Reactie van Patricia Janssens op 30 apr 2024
Dear Joseph,Thank you for taking the time to write a review. While it was not our finest experience of one of our guests; we do apologize for the inconvenience caused by a mechanical failure with luke warm water. We immediately ordered and replaced the water heater.We look forward to hosting you again in the not-too-distant future.Sincerely,Patricia Janssens

10/10 – Uitstekend

Lynn

2 nachten verbleven in maart 2024
Reactie van Patricia Janssens op 30 apr 2024
Dear Lynn,Thank you for your review on Expedia. We are delighted that we not only met your expectations but also exceeded them. This is what we like to have our team members read and know that our faith in their abilities to go above and beyond leaves a new 'family' member with great memories.Thank you,Patrica Janssens, General Manager

10/10 – Uitstekend

Madeline

1 nacht verbleven in maart 2024
Reactie van P op 21 apr 2024
Dear Madeline,Thank you for taking time out of your busy schedule to award us a 5 out of 5 rating during your stay with us. The team will be delighted to know that they exceeded your expectations. We strive to create memorable experiences for our guests, and we cannot wait to welcome you back soon.Thank you again,Patrcia Janssens, General Manager

6/10 – Redelijk

Khalilah

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
2 nachten verbleven in maart 2024
Reactie van Patricia Janssens op 2 apr 2024
Thank you for sharing your feedback with us. We appreciate your honesty and apologize for any shortcomings you experienced during your stay. We're always looking for ways to improve and would like to have you email me directly with the areas we could improve. We take every response seriously and use as a training for our team or share their successes. It’s our report card. This will assist us take into consideration how to enhance the experience for future guests. If you have any specific suggestions or concerns, please feel free to let us know. We hope to have the opportunity to welcome you back and provide a better experience in the future.Patricia Janssens, General Manager Patricia.Janssens@hilton.com

10/10 – Uitstekend

Michele

Reisde met partner
Exceeded expectations!!! I saw a lot of reviews regarding noise but we experienced none of that during our weekend stay here. Beautiful boutique hotel with comfortable beds…would definitely stay here again
2 nachten verbleven in maart 2024
Reactie van Patricia Janssens op 1 apr 2024
Dear Michele, Thank you for your wonderful feedback and taking the time to write a review. We're delighted to hear that your stay exceeded expectations and that you found our boutique hotel comfortable. We appreciate your kind words and cannot wait to share with the team. We hope to welcome you back for another enjoyable stay soon!

8/10 – Goed

Oskar

1 nacht verbleven in maart 2024
Reactie van Patricia Janssens op 14 apr 2024
Dear Oskar,We very much appreciate you leaving the Wylie Hotel 4 out 5 rating. We take all our reviews very seriously and share them with our team members. We celebrate the good and we use as teachable moments should there be an area we can improve upon. They will be so excited to see they not only met but exceeded your expectations.Please come back and visit with us again soon.Sincerely,Patricia Janssens, General Manager

10/10 – Uitstekend

Mercedes

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It's a uniquely located hotel in the middle of several shops, markets, etc. within in a short walking distance. The staff has always been warm and shows enthusiasm. One of my fo
1 nacht verbleven in maart 2024
Reactie van Wylie Hotel Front Desk op 16 mrt 2024
Thank you for choosing the Wylie Hotel Atlanta - Tapestry Collection by Hilton! We look forward to hosting you again soon

8/10 – Goed

alan

1 nacht verbleven in februari 2024
Reactie van Wylie Hotel Front Desk Team op 12 feb 2024
Thank you for choosing the Wylie Hotel Atlanta - Tapestry Collection by Hilton! We look forward to hosting you again soon

10/10 – Uitstekend

MICHAEL

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A little noisy
2 nachten verbleven in februari 2024
Reactie van Wylie Hotel Front Desk op 7 feb 2024
Thank you for your feedback. We look forward to offering you a better experience on your next stay with us

4/10 – Matig

Jonathan

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Great staff but pick your room
Beautiful hotel and great staff… but the front rooms all you hear is road noise. And they are not “updated “ so no door on shower, ok . No sink in bathroom, ok. No hot water on the last morning. Not ok! No desk. Ugh. Bad WiFi. Sorry guys staff is great but please finish the update
2 nachten verbleven in januari 2024
Reactie van Wylie Hotel Front Desk op 7 feb 2024
Thank you for your feedback. We look forward to offering you a better experience on your next stay with us

10/10 – Uitstekend

Vanessa

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Wylie Hotel Front Desk Team op 25 jan 2024
Thank you for choosing the Wylie Hotel Atlanta - Tapestry Collection by Hilton! We look forward to hosting you again soon

8/10 – Goed

MOHAMAD, Huntsville

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All was really good and we loved the style of the rooms. Nice staff and clean new building. Only thing was the less than optimal noise isolation between the rooms.
2 nachten verbleven in januari 2024
Reactie van Wylie Hotel Front Desk op 17 jan 2024
Thank you for choosing the Wylie Hotel Atlanta - Tapestry Collection by Hilton! We look forward to hosting you again soon

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We had an issue with the hot water in the shower. It never seemed to come on. However, everything else was great!
1 nacht verbleven in januari 2024
Reactie van Wylie Hotel Front Desk op 17 jan 2024
Oh no! We wish we would have known about this issue during your stay. We are glad to hear you enjoyed your stay and look forward to hosting you again soon!

10/10 – Uitstekend

Willie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We went here for a date night…the staff was very friendly upon arriving. The bar staff was excellent and friendly. The food was on point even though the fryer was down they baked our wings and honestly I believe them to better than the fried ones, was well worth the wait time. Overall it’s a real intimate setting if you need a quick getaway.
1 nacht verbleven in januari 2024
Reactie van Wylie Hotel Front Desk op 17 jan 2024
Thank you for choosing the Wylie Hotel Atlanta - Tapestry Collection by Hilton! We look forward to hosting you again soon

10/10 – Uitstekend

Kendrea

1 nacht verbleven in januari 2024
Reactie van Wylie Hotel Front Desk op 17 jan 2024
Thank you for choosing the Wylie Hotel Atlanta - Tapestry Collection by Hilton! We look forward to hosting you again soon

10/10 – Uitstekend

david

1 nacht verbleven in december 2023
Reactie van Wylie Hotel Front Desk op 6 jan 2024
Thank you for choosing the Wylie Hotel Atlanta - Tapestry Collection by Hilton! We look forward to hosting you again soon

10/10 – Uitstekend

Alexandra

Positief: Personeel en service, staat van de accommodatie en faciliteiten
The bathroom was not very clean in our room. Bed was broken.
1 nacht verbleven in december 2023
Reactie van Wylie Hotel Front Desk Team op 28 dec 2023
Thank you for your feedback. We look forward to offering you a better experience on your next stay with us

6/10 – Redelijk

Colby

2 nachten verbleven in december 2023
Reactie van Wylie Hotel Front Desk op 17 jan 2024
Thank you for your feedback. We look forward to offering you a better experience on your next stay with us

8/10 – Goed

cole

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The check in was confusing. The confirmation for this hotel was three king rooms. The check-in had two rooms under one guest name and my room was a double queen handicap room. The reservation was to pay at check-in, and they ask to put a credit card for incidentals for each room. This gives me the impression that I paid for all three rooms. Could not find the k-cups for the coffee maker in the room. Otherwise, I liked the rooms and location and would definitely go back.
Reactie van Wylie Hotel Front Desk Team op 21 dec 2023
Thank you for choosing the Wylie Hotel Atlanta - Tapestry Collection by Hilton! We look forward to hosting you again soon

10/10 – Uitstekend

Yolanda

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
I loved this hotel, I slept amazing, it was quiet and comfortable. Very clean and a cool vibe. Gym is small if that matters to you.
3 nachten verbleven in december 2023
Reactie van Wylie Hotel Team op 10 dec 2023
Thank you so much for choosing the Wylie Hotel. We hope to see you again soon!

10/10 – Uitstekend

Constance

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Wylie Hotel Front Desk Team op 21 dec 2023
Thank you for choosing the Wylie Hotel Atlanta - Tapestry Collection by Hilton! We look forward to hosting you again soon

2/10 – Ontzettend slecht

Brian

Reisde met partner
Negatief: Voorzieningen
It’s a small hotel with no parking limited access to events.
1 nacht verbleven in november 2023
Reactie van Wylie Hotel Front Desk Team op 22 dec 2023
Thank you for your feedback.

8/10 – Goed

Jody

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Our room needed to be cleaned we contacted check in and told them exactly what we wanted done so next day after returning to our room the one thing we requested was still not cleaned. There was construction nearby and loud they started early. Location was great loved the look and style of hotel. Overall a great place and will probably stay there again.
2 nachten verbleven in november 2023
Reactie van Wylie Hotel Front Desk Team op 21 dec 2023
Thank you for letting us know, we will look into this issue. We are glad to hear you enjoyed your stay and look forward to hosting you again soon!

6/10 – Redelijk

Kelley, Tomahawk

Zakenreiziger, Reisde met partner
Positief: Personeel en service
Negatief: Netheid
The hotel is located next to construction of a commercial building. Also, when we arrived at the room, I noticed that a large part of the floor was sticky. I took a bathroom towel and to try and get it off, and the towel was filthy black on the section I cleaned. The staff upfront and the valet parkers were very professional and thoughtful.
2 nachten verbleven in november 2023
Reactie van Wylie Hotel Front Desk op 22 dec 2023
Thank you for letting us know, we will look into this issue. We look forward to offering you a better experience on your next stay with us

6/10 – Redelijk

EVELYN

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
We paid for king bed. They had none when we got there. Did not tell us as we checked in and when I asked they did not even issue us a discount or something for the inconvenience
1 nacht verbleven in november 2023
Reactie van Wylie Hotel Front Desk Team op 21 dec 2023
Thank you for your feedback. We look forward to offering you a better experience on your next stay with us

10/10 – Uitstekend

Heather

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved the hotel location and staff
1 nacht verbleven in november 2023
Reactie van Front Desk op 12 nov 2023
Thank you for choosing to stay with us here at the Wylie Hotel Atlanta, Tapestry Collection by Hilton.It was a pleasure having you and we look forward to seeing you again soon!

10/10 – Uitstekend

Mercedes

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Front Desk op 12 nov 2023
Thank you for choosing to stay with us here at the Wylie Hotel Atlanta, Tapestry Collection by Hilton.It was a pleasure having you and we look forward to seeing you again soon!

6/10 – Redelijk

Lisa

Reisde met familie
Negatief: Comfort kamer
Weekend stay at the Wylie in ATL.
Even when sign was visible to service the room. It really didn’t get cleaned. Yes, the bed was made, but the shower and sink didn’t appear to have been cleaned. Noticed things from the previous day. The parking fee is ridiculous, $45/night.
3 nachten verbleven in november 2023
Reactie van Wylie Hotel Front Desk Team op 21 dec 2023
Thank you for letting us know, we will look into this issue. We look forward to offering you a better experience on your next stay with us

10/10 – Uitstekend

Don

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely boutique hotel a short walk fromPone Cit Market and the Beltline.
1 nacht verbleven in november 2023
Reactie van Front Desk op 12 nov 2023
Thank you for choosing to stay with us here at the Wylie Hotel Atlanta, Tapestry Collection by Hilton.It was a pleasure having you and we look forward to seeing you again soon!

8/10 – Goed

Jeff

1 nacht verbleven in november 2023
Reactie van Wylie Hotel Team op 10 dec 2023
Thank you so much for choosing the Wylie Hotel. We hope to see you again soon!

8/10 – Goed

Kaylin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had an amazing stay overall. I did have one concern, and that was the shower. I'm not sure if we had an ADA room or not, but the shower wasn't very conventional. The water kept pouring out of the shower. We tried creating a barrier but nothing worked.
3 nachten verbleven in oktober 2023
Reactie van Wylie Hotel Front Desk Team op 21 dec 2023
Thank you for letting us know, we will look into this issue. We are glad to hear you enjoyed your stay and look forward to hosting you again soon!

10/10 – Uitstekend

Jeremy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Would stay again!
Great spot and the best staff 🔥 Very Friendly and accommodating.
2 nachten verbleven in oktober 2023
Reactie van Front Desk op 12 nov 2023
Thank you for choosing to stay with us here at the Wylie Hotel Atlanta, Tapestry Collection by Hilton.It was a pleasure having you and we look forward to seeing you again soon!

10/10 – Uitstekend

Tenika

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best hotel in a great location
I stayed at the Wylie for the One Music Festival and boy did I have an amazing time!!!! The pictures on the site doesn’t any justice for how adorable this place was. Every time I went in or left, it always smelled amazing!! The beds were so comfortable and the customer service was top notch!! I’ll definitely be staying at this hotel again!!
3 nachten verbleven in oktober 2023
Reactie van Front Desk op 12 nov 2023
Thank you for choosing to stay with us here at the Wylie Hotel Atlanta, Tapestry Collection by Hilton.It was a pleasure having you and we look forward to seeing you again soon!

10/10 – Uitstekend

kiera

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
2 nachten verbleven in oktober 2023
Reactie van Front Desk op 12 nov 2023
Thank you for choosing to stay with us here at the Wylie Hotel Atlanta, Tapestry Collection by Hilton.It was a pleasure having you and we look forward to seeing you again soon!

10/10 – Uitstekend

Jennie

2 nachten verbleven in oktober 2023
Reactie van Front Desk op 12 nov 2023
Thank you for choosing to stay with us here at the Wylie Hotel Atlanta, Tapestry Collection by Hilton.It was a pleasure having you and we look forward to seeing you again soon!

4/10 – Matig

Jamie

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Some Imperfections
Apparently there is no room service until you check out, and we were there for three nights (dirty towels, ran out of coffee, etc.). There were ice machines on third an fifth floor, but neither one was working. Instead of conditioner in shower, there was hand lotion and the shampoo container was empty. Employees were great with one exception: On one trip to the restaurant/bar, the staff never came wait on us. We sat at the bar and they were not busy, so no excuse for it.
3 nachten verbleven in oktober 2023
Reactie van Wylie Hotel Front Desk op 22 dec 2023
Thank you for letting us know, we will look into this issue. We look forward to offering you a better experience on your next stay with us

10/10 – Uitstekend

colleen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
loved it!
the location was amazing around all of my favorite spots in atlanta. the hotel is super cute and the staff was so friendly and accommodating. loved the little bar area as well. the only disappointment was the bed. it was super hard while the pillows were super flimsy. would love to return however i’ll bring my own pillow next time.
1 nacht verbleven in oktober 2023
Reactie van Wylie Team op 10 dec 2023
Thank you so much for choosing the Wylie Hotel. We hope to see you again soon!

10/10 – Uitstekend

Rebecca

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was absolutely gorgeous and staff were very attentive. We will definitely be back!
1 nacht verbleven in oktober 2023
Reactie van Front Desk op 12 nov 2023
Thank you for choosing to stay with us here at the Wylie Hotel Atlanta, Tapestry Collection by Hilton.It was a pleasure having you and we look forward to seeing you again soon!

2/10 – Ontzettend slecht

Marisa

Reisde met familie
Hotels.com did not secure a room for us
We did not get to stay at the Wylie... apparently Hotels.com did not transmit our reservation to the hotel, so the hotel did not have a room for us to stay in. It's been 2 days and Hotels.com has not found anyone with the ability to process a refund. We had to pay a last minute rate at another hotel.
2 nachten verbleven in oktober 2023

4/10 – Matig

Whitney

1 nacht verbleven in oktober 2023
Reactie van Wylie Hotel Front Desk Team op 21 dec 2023
Thank you for your feedback. We look forward to offering you a better experience on your next stay with us

10/10 – Uitstekend

Sarah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in oktober 2023
Reactie van Front Desk op 12 nov 2023
Thank you for choosing to stay with us here at the Wylie Hotel Atlanta, Tapestry Collection by Hilton.It was a pleasure having you and we look forward to seeing you again soon!

2/10 – Ontzettend slecht

Mick

2 nachten verbleven in oktober 2023