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Beoordelingen van Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
1777 Washington St. South, Auburn, ME

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 132 van 408 beoordelingen" "
Gastenscore: 8 - Goed. 120 van 408 beoordelingen" "
Gastenscore: 6 - Redelijk. 74 van 408 beoordelingen" "
Gastenscore: 4 - Matig. 48 van 408 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 34 van 408 beoordelingen" "

7,6/10

Netheid

8,0/10

Personeel en service

7,4/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Joyce Civita

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Bud - GM op 26 apr 2024
Thank you very much

8/10 – Goed

Dawn

Quiet, good for the price, friendly helpful front desk staff.
3 nachten verbleven in april 2024
Reactie van Bud - GM op 14 apr 2024
Thank you Dawn, we are pleased that you enjoyed our hotel

10/10 – Uitstekend

Scarlet

3 nachten verbleven in maart 2024
Reactie van BUD - GM op 22 apr 2024
Thank you

8/10 – Goed

Nicole

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen
Was decent for the price I paid. The wifi was a little spotty in my room. Overall was a good deal.
1 nacht verbleven in maart 2024
Reactie van BUD - GM op 26 mrt 2024
Thank you.

8/10 – Goed

Cheryl

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was convenient
2 nachten verbleven in februari 2024
Reactie van BUD - GM op 23 feb 2024
Thank you

2/10 – Ontzettend slecht

Kristie

1 nacht verbleven in februari 2024
Reactie van BUD - GM op 21 mrt 2024
Kristie: Thank you for staying us.

8/10 – Goed

Janet

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
perfect for us at this time
Dependably clean, quiet, friendly
2 nachten verbleven in januari 2024
Reactie van BUD - GM op 17 jan 2024
Thank You

10/10 – Uitstekend

Howard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Relaxing and comfy
Comfortable and roomy
1 nacht verbleven in december 2023
Reactie van BUD - GM op 17 jan 2024
Thank you

10/10 – Uitstekend

Stéphanie

1 nacht verbleven in december 2023
Reactie van BUD - GM op 17 jan 2024
Thank you

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The fire place made it cozy! Staff was excellent!
3 nachten verbleven in december 2023
Reactie van BUD - GM op 17 jan 2024
Thank you

2/10 – Ontzettend slecht

Peg

Reisde met familie
Negatief: Voorzieningen
We arrived late - in town for a funeral- cleaning lady was very rude the next morning. There was 4 of us to get ready. Funeral was at noon. Check out was at 11. We had arrangements for other family to meet there. We were 1/2 ready & she made us bring our stuff downstairs to the cold waiting room that was by the main door that kept opening It was 10 degrees outside that morning. Will not be back. The funeral was for my only brother and she could have shown some compassion and consideration. We had just driven from Florida.
1 nacht verbleven in december 2023
Reactie van BUD - GM op 7 dec 2023
Dear Peg: Thank you for staying with us. I am sorry about our housekeeping issues that you commented on. Our front desk person would of been more than happy to allow a late check out if requested. I will share your review with our housekeeping team .

10/10 – Uitstekend

GARY

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great people, great place!!!
3 nachten verbleven in december 2023
Reactie van BUD - GM op 5 dec 2023
Gary: Thank you very much for your staying with us. Yes.....We have a great place to stay and our employee's love what they do!!!

10/10 – Uitstekend

timothy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel for the price
1 nacht verbleven in november 2023
Reactie van bud - gm op 28 nov 2023
Thank you

10/10 – Uitstekend

Joshua

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spacious rooms and gas log heaters to keep the humidity down and take the edge off a cool evening
1 nacht verbleven in november 2023
Reactie van bud - gm op 28 nov 2023
thank you

6/10 – Redelijk

Jared

Reisde met familie en kleine kinderen
Positief: Personeel en service
Comforters were stained on arrival. Greasy handprints remained on headboard. Tub would not drain in a timely fashion.
1 nacht verbleven in november 2023
Reactie van BUD - GM op 28 nov 2023
Jared: Thank you for staying with us. We appreciate your feedback. I will share your comments with my staff.

10/10 – Uitstekend

Tom

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van BUD - GM op 27 nov 2023
Thank you Tom

10/10 – Uitstekend

Bonnie

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van BUD - GM op 15 nov 2023
Bonnie: Thank you very much for staying with us and also for your perfect score review. We are pleased that you enjoyed our hotel.

2/10 – Ontzettend slecht

Chandler,

Negatief: Netheid, personeel en service en voorzieningen
.
1 nacht verbleven in november 2023
Reactie van bud - gm op 11 nov 2023
Please provide me with your reservation details so we can review.

10/10 – Uitstekend

Renee

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Good deal for the price!
Good for the cost. Friendly efficient staff. Complimentary breakfast was great! Beds and pillows were comfy. Bathroom was dated but served the purpose!
1 nacht verbleven in november 2023
Reactie van BUD - GM op 6 nov 2023
Thank your for your great review. We are pleased that you found our hotel to be a great place to stay.

10/10 – Uitstekend

Harold

6 nachten verbleven in oktober 2023
Reactie van BUD - GM op 27 nov 2023
Thank you Harold

10/10 – Uitstekend

Jeff

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van BUD - GM op 24 okt 2023
Jeff: Thank you for staying with us and also for your review. We are pleased that you found our hotel to be a great place to stay.

8/10 – Goed

Vaughn

Reisde met partner
Positief: Personeel en service
quiet, easy parking, breakfast.Tub was grimy, needs handy capped toilets and grab bars
2 nachten verbleven in oktober 2023
Reactie van bud - gm op 14 okt 2023
Thank you for staying with us and also for providing feedback

6/10 – Redelijk

Evangeline

1 nacht verbleven in september 2023
Reactie van BUD - GM op 20 okt 2023
THANK YOU. WE HOPE TO SEE YOU AGAIN

8/10 – Goed

Danielle

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Nice place
1 nacht verbleven in september 2023
Reactie van BUD - GM op 27 sep 2023
Thank you for your nice comments. We are pleased that you enjoyed our hotel.

10/10 – Uitstekend

Sean

1 nacht verbleven in september 2023
Reactie van BUD - GM op 26 sep 2023
Thank you very much for staying with us and also for your very good review. We are pleased that you enjoyed your stay.

10/10 – Uitstekend

Becky

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The beds were comfy, very minimal outside noise, breakfast was good with plenty of variety.
2 nachten verbleven in september 2023
Reactie van BUD - GM op 21 sep 2023
Thank you for staying with us and also for your kind review. We are pleased that you enjoyed your stay.

6/10 – Redelijk

Alexander

1 nacht verbleven in september 2023
Reactie van bud - gm op 28 okt 2023
Thank you for staying with us. safe travels

8/10 – Goed

Lee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Older property but well kept
1 nacht verbleven in september 2023
Reactie van bud - gm op 17 sep 2023
Thank you for staying with us. We are pleased that you enjoyed your stay.

6/10 – Redelijk

Sepehr

Negatief: Staat van de accommodatie en faciliteiten
Nothing I liked about property.
1 nacht verbleven in september 2023
Reactie van BUD - GM op 8 sep 2023
Dear Guest: Thank you for staying with us.

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
Negatief: Netheid
Let's call it a "mixed bag."
Let's start with the good! Check in was very easy, and every staff member we interacted with was super friendly. The bed was very comfy, and the laundry machines worked well. Being right next to a Dunkin and a truck stop with a pizzeria was super convenient. Try the pizza place btw, they were great! Now for the not-so-good: when we walked into our room, it looked clean, but it smelled like a gym locker. Not overwhelming so, but enough to make a pretty bad first impression. When it came time to wash up, we found the shower/tub to be incredibly dingy. Probably "clean," but the tiles, grout, and tub were all very stained. Good water pressure, though! We also discovered one of the two sinks didn't drain. Now, for the killer: when we opened the fridge, a cockroach ran out. Friendly service is great, but there's not a person in the world who's friendly enough to make me feel good about paying $160 to sleep in a room with cockroaches. We told an employee what we saw, and they said "that's strange, I've never heard of cockroaches in that part of the hotel." I'm sorry, but "that part?" That obviously implies they know they have roaches in the hotel, right?? What, did they just expect them to stay put? Anyway, I'm leaving this review anonymously because I don't want the manager to look up my name and try to figure out and punish the person I spoke with. It's obviously not their fault, and I don't want them to get in trouble for being candid. So, there you have it! Good and bad.
1 nacht verbleven in september 2023
Reactie van BUD - GM op 8 sep 2023
Dear Guest; Thank you for staying with us and also for taking the time to review your stay. I will review your comments so I can zero in on the situation. Our hotel has a very aggressive pest control program in place and your comments do not reflect our hotel .

8/10 – Goed

Melissa, new york

1 nacht verbleven in september 2023
Reactie van BUD - GM op 25 sep 2023
Thank you for staying with us. I am happy that you enjoyed your stay.

6/10 – Redelijk

Maria

1 nacht verbleven in september 2023
Reactie van bud - gm op 24 sep 2023
Thank you for staying with us. We hope to see you again on your next trip to Auburn.

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was easy to check in. No elevators.
1 nacht verbleven in augustus 2023
Reactie van BUD - GM op 4 sep 2023
Dear Michael: Thank you very much for staying with us. We are pleased that you enjoyed your stay.

10/10 – Uitstekend

ROBERTA

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Personale all’accettazione gentilissimi. Struttura bella e la visuale dalla camera panoramica, molto pulita
1 nacht verbleven in augustus 2023
Reactie van BUD - GM op 1 sep 2023
Thank you very much for staying with us and also for your kind review.

8/10 – Goed

Steven

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Tres bien sauf tapis dans les chambres
2 nachten verbleven in augustus 2023
Reactie van BUD - GM op 30 aug 2023
Thank you for staying with us. We hope to see you again soon.

4/10 – Matig

Wayne

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We stayed at the property on August 25th, 2023. The front desk staff were pleasant and helpful. Upon entry to our room, it was discovered that the bathroom fan was completely covered in a thick black mould, the ceiling paint was bubbled and the toilet paper holder was not secured to the wall. The bathroom tub was in poor quality as it was quite apparent from the layers of glazing that was missing. The room's carpet was damp as the humidity in the room was excessive. Finally, the price charged for the quality of the room was also excessive. We will not be staying at a Quality Inn in the future
1 nacht verbleven in augustus 2023
Reactie van BUD - GM op 29 aug 2023
Dear Wayne: Thank you for taking the time to review your stay. I am sorry that your guest room was not to your liking. I will share your comments with proper staff to make improvements where we can. Safe travels.

8/10 – Goed

Jacinthe

1 nacht verbleven in augustus 2023
Reactie van bud - gm op 17 sep 2023
Thank you for staying with us. We are pleased that you enjoyed your stay.

10/10 – Uitstekend

Brenda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van bud - gm op 27 aug 2023
Brenda: Thank you very much for your Business. We are pleased that you found our hotel to be a great choice.

8/10 – Goed

Raelyn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A nice enroute stop. Smart TVs didn’t work due to the hotel being at capacity. We were only thrrr for a few hours so it didn’t matter.
1 nacht verbleven in augustus 2023
Reactie van BUD - GM op 24 aug 2023
Thank you very much for staying with us. We are pleased that you enjoyed your stay.

10/10 – Uitstekend

Tim

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A little outdated, but clean, quiet & convenient. Very freindly & helpful staff.
3 nachten verbleven in augustus 2023
Reactie van bud - gm op 20 aug 2023
Thank you very much for staying with us and also for your kind review.

4/10 – Matig

Crystal, Colorado Springs

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The Quality Inn is connected to an Econo Lodge which appeared to have permanent residents hanging around the lot. The room wasn't cleaned well, had to wipe hair out of the shower before using it. The stairs were in poor condition, very worn. The hall smelled strongly of marijuana and some of the people loitering outside would also loiter in the halls. The staff were all friendly and the breakfast was fresh and what you'd expect for a complimentary hotel breakfast.
2 nachten verbleven in augustus 2023
Reactie van BUD - GM op 18 aug 2023
Dear Crystal: Thank you for sharing your comments. I will review and share your comments with my staff. I am pleased that you found our staff to be friendly and our breakfast fresh.

10/10 – Uitstekend

Eric

1 nacht verbleven in augustus 2023
Reactie van BUD - GM op 14 aug 2023
Thank you very much!!!

2/10 – Ontzettend slecht

Lina

Zakenreiziger, Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
Room had a terrible smell of humidity , mold including linens and towels
1 nacht verbleven in augustus 2023
Reactie van BUD - GM op 14 aug 2023
Sorry about your experience. I will review your comments with staff.

10/10 – Uitstekend

William

1 nacht verbleven in augustus 2023
Reactie van BUD - GM op 3 aug 2023
William: Thank you very much for staying with us and also for your 10 star review!. We are pleased that you found our hotel to be a great place to stay.

6/10 – Redelijk

Wendy

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023
Reactie van BUD - GM op 3 aug 2023
Wendy: Thank you for staying with us and also for taking the time to review your stay. Safe travels always

10/10 – Uitstekend

ricky

1 nacht verbleven in juli 2023
Reactie van BUD - GM op 14 aug 2023
Thank you!!!!

10/10 – Uitstekend

Bruce

1 nacht verbleven in juli 2023
Reactie van BUD - GM op 14 aug 2023
Thank You!!!!

4/10 – Matig

alana-jeanne

Negatief: Netheid
Rug was filthy. Bathroom floor was dirty.
2 nachten verbleven in juli 2023
Reactie van BUD - GM op 13 jul 2023
Dear Guest: Thank you for taking the time to review your stay. I am sorry that your room condition was not up to our normal standards. I will review your reservation and guest room and share with my housekeeping staff. We hope to see you again.

10/10 – Uitstekend

Brian

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
No Elevator
Great! NO ELEVATOR
2 nachten verbleven in juli 2023
Reactie van BUD - GM op 10 jul 2023
Dear Brian: Thank you for staying with us and also for your 10 star review. We are in the process of looking at a plan to install an elevator early next year.

10/10 – Uitstekend

William

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved the door separating the sleeping area away from the sitting and kitchen area. Was very close to the Dunkin Donuts and fuel. Excellent access to the turnpike.
4 nachten verbleven in juli 2023
Reactie van BUD - GM op 10 jul 2023
Dear William: Thank you very much for staying with and also for your kind review. We are happy that you found our hotel to be a perfect place to stay.