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Beoordelingen van Comfort Inn & Suites Augusta West Near Fort Eisenhower

2.5 out of 5
Comfort Inn & Suites Augusta West Near Fort Eisenhower
4071 Jimmie Dyess Pkwy, Augusta, GA

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 166 van 316 beoordelingen" "
Gastenscore: 8 - Goed. 97 van 316 beoordelingen" "
Gastenscore: 6 - Redelijk. 27 van 316 beoordelingen" "
Gastenscore: 4 - Matig. 17 van 316 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 9 van 316 beoordelingen" "

8,8/10

Netheid

9,2/10

Personeel en service

8,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
Hotel met huisdieren
Een redelijk hotel met ruime kamers, niet nieuw. Veel huisdieren, honden , toen ik er was.

10/10 – Uitstekend

De'Undra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Dennis

The room fairly clean, the staff desk clerk when I checked in was less than polite. Acted as if it was a bother. Then when I decided to take a shower I had zero water. I called the desk and the clerk me there nothing he can do he will have call someone. I asked for different he said there were none. So I decided to check out and go else where. The clerk tells me The room is a no refund policy. I called corporate who referred me back to the hotel. So when I get home I will call the credit card company to see what other options are available.
3 nachten verbleven in april 2024
Reactie van Manangement op 30 apr 2024
we do aplogize for the fact of you dealing with no water at the moment. Could you also tell me the name of the clerk you were dealing with so that this will not happen again. Also if there was a refund to be made you would have needed to contact who you booked through since this was a third party reservation.

6/10 – Redelijk

Camelia

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Manangement op 30 apr 2024
please tell us why your stay was like this?

2/10 – Ontzettend slecht

Candace

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Manangement op 30 apr 2024
please tell me what went wrong regarding your stay

10/10 – Uitstekend

Barry

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was fine with my stay. No problems.
1 nacht verbleven in april 2024
Reactie van Manangement op 30 apr 2024
we are pleased to see that you enjoyed your stay please do come again

2/10 – Ontzettend slecht

susan

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room smelled like cleaning chemicals. The air conditioner made so much noise all night, couldn’t sleep.
1 nacht verbleven in april 2024
Reactie van Manangement op 30 apr 2024
we do apologize for the air conditioner and we try to make that all our rooms smell up to par before you check in for your stay.

10/10 – Uitstekend

britney

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Ricky

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
4 nachten verbleven in januari 2024

6/10 – Redelijk

Bryan

Reisde met familie
Positief: Netheid, personeel en service
Comfort Inn & Suites Augusta overnight stay
Overall the hotel was ok but the road noise was terrible. All you hear is the traffic all night long.
1 nacht verbleven in december 2023

6/10 – Redelijk

David

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Disappointed
Description said free hot breakfast but nothing hot to eat, had to go next door to Waffle House
1 nacht verbleven in december 2023

8/10 – Goed

DAVID

3 nachten verbleven in november 2023

6/10 – Redelijk

Christine

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Regarding our room: toliet was broken(wouldn't flush/stop running), toliet seat loose, door lock was broken and back of desk chair broken.
3 nachten verbleven in november 2023

8/10 – Goed

Angelica

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms are clean and the beds are super comfortable.
1 nacht verbleven in november 2023
Reactie van sandie op 6 nov 2023
Thank you very much for taking the time to give us a review. It is thoroughly appreciated. We look forwarded to seeing you on your next visit.

4/10 – Matig

CHRIS, CLEVELAND

Positief: Netheid
We booked weeks in advance. We were given a room with a king bed just feet from the lobby. In the late evening hours conversations in the lobby could be heard in our room. We stayed two nights and for some reason our room was not cleaned after the first night. I don’t understand why it was not cleaned. We ended up asking for fresh towels from the front desk. The breakfast was great and definitely a plus. You get two remotes and no directions on which one does what. Overall disappointed when compared to other stays with Comfort Inn.
2 nachten verbleven in oktober 2023
Reactie van Sandie op 6 nov 2023
We apologize for any inconveniences you may have experienced with your stay. Have a wonderful day.

6/10 – Redelijk

Laurie

Had hard time with door keys. Got new ones made and still had hard time. You need to leave instructions on how to use TV remotes. We couldn’t enjoy tv in morning because we didn’t get the right pattern down until the hour we left.
2 nachten verbleven in oktober 2023
Reactie van Sandie op 6 nov 2023
Thanks for taking the time to leave us a review I'm so sorry you had issues with your keys, and the remotes. We strive to satisfy all guest. Have a wonderful day.

10/10 – Uitstekend

Nicole, ROME

1 nacht verbleven in oktober 2023
Reactie van Sandie op 6 nov 2023
Thank you very much for taking the time to give us a wonderful review. We would appreciate your coming to stay with us on your next visit.

4/10 – Matig

Corey

Positief: Personeel en service, comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023

10/10 – Uitstekend

jerry

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023

8/10 – Goed

Kenric

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very easy to get to and staff was very nice
3 nachten verbleven in augustus 2023

2/10 – Ontzettend slecht

Chanea

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The carpet was wet and the entire room smelled like mildew. The ceiling had water stains on it and the a/c unit was obviously leaking onto the floor.
1 nacht verbleven in september 2023

4/10 – Matig

Johnny

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Disappointed, you get what you pay for
The hotel lobby was very messy due to a storm which damaged plaster from the ceiling. We noticed it wasn’t cleaned until the next afternoon. The room was very humid inside, carpets wet and there was an odor due to the wet carpets which isn’t safe either. Breakfast left a lot to be desired which we didn’t use again and decided to eat elsewhere. We attempted to add our Aaa discount and were denied by the front desk person who seemed like he was barely all there to begin with.
3 nachten verbleven in augustus 2023

6/10 – Redelijk

Joy

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
The hotel was clean but very small. The spaces were cramped but hotel staff was very kind.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Jacqueline

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023

8/10 – Goed

Roger

Reisde met familie
Positief: Netheid, personeel en service
People were great!!! A/C went out and we had to switch rooms at 10pm, but could have been worse.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Jeanie

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great price
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Pam

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Fran

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There was nothing that I liked…after being greeted by 2 sheriff cars who were there to remove a customer who assaulted another customer, a room change due to no a/c, returning to our room that no cleaning service was provided , with no fresh towels. We received a call from the “regional manager,” who outright refused to refund one night of our 2 night stay which I requested. She said we had the do not disturb sign on the door which we DID NOT. After 30 minutes of her giving me alternatives to rectify the issue, NONE of which were satisfactory to me since they all inconvenienced me - change rooms for a 3rd time? No, thank you..have them clean the room at 9:30 pm? No, another inconvenience oh and she said we could leave and find another hotel, then and only then would she give us one night stay charge refunded. Another inconvenience to have to find another hotel at 10 pm! How unaccommodating was that! Oh and did I mention the mold in the bathroom, NEVER staying at a Comfort Inn again! A total disaster!! Beyond Poor customer service!
2 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Carrie

Reisde met familie en kleine kinderen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
This is the worst place i have ever stayed i feel cheated out my money NEVER again will i stay here the sink clogged the elevator wasnt working and the vending machine didnt work worst vacation ever
4 nachten verbleven in juli 2023

8/10 – Goed

Jaime

3 nachten verbleven in juli 2023

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Personeel en service, comfort kamer
1 nacht verbleven in juli 2023

4/10 – Matig

Michael

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Demetrius

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Exceptional
I enjoyed my stay although the breakfast could have been better.
2 nachten verbleven in juli 2023

8/10 – Goed

Eric

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was helpful and friendly
1 nacht verbleven in mei 2023

8/10 – Goed

Joshua

1 nacht verbleven in mei 2023

10/10 – Uitstekend

Keith

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023
Reactie van Sandie op 8 mei 2023
Keith, Thanks for the wonderful review, so happy you were satisfied with Comfort Inn. We look forward to seeing you in the future.

8/10 – Goed

Jeffrey

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2023
Reactie van Sandie op 8 mei 2023
Jeffrey, Thanks for your review. We are always looking for ways to improve, your feedback is valuable. We hope to see you on your next visit to our area.

10/10 – Uitstekend

James

1 nacht verbleven in april 2023
Reactie van Sandie op 12 apr 2023
James,Thank you for the wonderful review. I hope you enjoyed the Masters as well. We look forward to seeing you on your next visit. Thanks for allowing us to be your home away from home.

8/10 – Goed

Kizzy

1 nacht verbleven in maart 2023
Reactie van Sandie op 29 mrt 2023
Kizzy,Thank you for responding to our online survey. We will continue to work on ways to improve our service. Hope to see you in the near future.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2023
Reactie van Sandie op 23 mrt 2023
Thank you very much for the awesome review! Please visit us soon, as we always look forward to exceeding the guest expectations.

10/10 – Uitstekend

Tammy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really nice place. Breakfast was great. Clean. Friendly staff. A little expensive for just spending the night but the kids were safe and comfy.
Reactie van Sandie op 16 mrt 2023
Tammy,Thank you for the wonderful review. We strive to give you the very best living experience away from home. We look forward to seeing you the next time you visit this area.

4/10 – Matig

Kindery

1 nacht verbleven in maart 2023
Reactie van Sandra op 8 mrt 2023
Thanks for taking the time to respond. I will definitely share your feedback with our staff, as we are always looking for ways to improve our service.

6/10 – Redelijk

Marlin

2 nachten verbleven in februari 2023
Reactie van Sandie op 16 mrt 2023
Marlin,Thanks for your review, We are always looking for ways to improve our service to our valued guests. This input will be shared with the entire staff for continued improvement. Again, thanks. Looking forward to seeing you soon.

10/10 – Uitstekend

Charles

1 nacht verbleven in februari 2023
Reactie van Sandie op 16 feb 2023
Charles, We're so happy you enjoyed your stay. Please visit us the next time you're in town.

4/10 – Matig

Constance

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
The bathroom lacked a fan to vent the room which may account for the heavy growth of mold on the bathroom ceiling. Beds were also old enough that with 2 of us in a queen bed we both rolled into the center. Staff was great but this place needs a remodel and a definite refresh!
1 nacht verbleven in januari 2023
Reactie van Sandie op 7 feb 2023
Thanks for taking the time to respond. I will definitely share your feedback with our staff, as we are always looking for ways to improve our service.

10/10 – Uitstekend

Jennifer

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have stayed at this property several times. On this trip I had the king suite…it was very pleasant. Room was clean and spacious. No loud noises. Staff is always friendly.
1 nacht verbleven in januari 2023
Reactie van Sandie op 7 feb 2023
Jennifer,Thank you for the wonderful review. We look forward to your staying with us in the future!

10/10 – Uitstekend

Ruth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2023
Reactie van Sandie op 7 feb 2023
Ruth,Thank you for this awesome review. Our staff loves positive reviews. Thanks again, and we look forward to seeing you again.

8/10 – Goed

Sandra

1 nacht verbleven in december 2022

4/10 – Matig

Hadley

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The smell in the room was quite heavy (on the moisture side). The refrigerator made a loud ticking noise (we could not sleep, it was that loud.) Too hot (and when we turned the AC on, the moisture in the air was even more than before. On the positive side, the breakfast was quite good, and few options to choose from. Good location for dining venues.

10/10 – Uitstekend

Charles

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2022