I recently spent six nights at the Holiday Inn Express Augusta Downtown and would like to share both my positive experiences and one concern during my stay.
First and foremost, I want to extend my heartfelt thanks to Asha Kelly, who was the first person I encountered upon arrival. She went above and beyond to make me feel welcome and supported during a time when I needed some extra assistance. Her kindness, professionalism, and genuine care made a lasting impression on me, and I will never forget her exceptional service.
I also want to commend the transportation staff member (whose name I unfortunately didn’t catch) who was always friendly, helpful, and very knowledgeable. His attitude made getting around easier and more enjoyable.
My only issue during the stay involved a housekeeping interaction between June 5th and 6th. I had requested a replacement for a malfunctioning shower soap dispenser. The replacement was eventually delivered, but rather than being installed with the other two existing dispensers, it was simply placed on the shower shelf. I tried to communicate (by handing the bottle to the staff member) that I would like it mounted properly like the others, but unfortunately, that request didn’t seem to be understood or acted upon. The staff member chose not to speak to me at all and only motioned what her intentions were. In fact, she placed the bottle right back where she had put it originally and walked out of the room without further communication.
Chuckie Ar
