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Beoordelingen van Candlewood Suites Aurora-Naperville, an IHG Hotel

2.5 out of 5
Candlewood Suites Aurora-Naperville, an IHG Hotel
2625 W Sullivan Road, Aurora, IL

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 261 van 612 beoordelingen" "
Gastenscore: 8 - Goed. 149 van 612 beoordelingen" "
Gastenscore: 6 - Redelijk. 76 van 612 beoordelingen" "
Gastenscore: 4 - Matig. 54 van 612 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 72 van 612 beoordelingen" "

8,2/10

Netheid

8,0/10

Personeel en service

7,4/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

6,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Nancy

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service
There was person sleeping in the fitness room, on the floor. Prior to arrival, I tried for most of the afternoon into the early evening to contact the front desk or anyone extension but my call was never answered. I did call the national number and was helped immediately. The front desk clerk was very nice when we checked in. The room was nice and very clean.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Syreeta

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great friendly and accommodating staff. Enjoy each stay there and feel very welcomed!
4 nachten verbleven in april 2024

10/10 – Uitstekend

MAJID

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Bill

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Cockroach was seeing in my room. Hallways all smelled like marijuana as well
1 nacht verbleven in maart 2024
Reactie van Front desk op 13 apr 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 – Uitstekend

Syreeta

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great friendly accomodating staff.
5 nachten verbleven in maart 2024
Reactie van GM op 22 mrt 2024
Dear Syreeta; Thank you for your awesome review. We are so happy that you enjoyed your stay with us!! We look forward to your return in the near future!! With warmest regards, The Candlewood Family

10/10 – Uitstekend

Syreeta

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great attentive staff
9 nachten verbleven in maart 2024
Reactie van GM op 22 mrt 2024
Dear Syreeta; Thank you for your awesome review. We are so happy that you enjoyed your stay with us!! We look forward to your return in the near future!! With warmest regards, The Candlewood Family

10/10 – Uitstekend

Syreeta

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great friendly staff and appreciate the kitchen and laundry amenities
3 nachten verbleven in februari 2024
Reactie van GM op 22 mrt 2024
Dear Syreeta; Thank you for your awesome review. We are so happy that you enjoyed your stay with us!! We look forward to your return in the near future!! With warmest regards, The Candlewood Family

10/10 – Uitstekend

Michael

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
I have stayed all over the planet ..this is the most hospitable group of people I have encountered. Very clean and organized. Modern , quiet and very comfortable rooms.
8 nachten verbleven in februari 2024
Reactie van GM op 24 feb 2024
Dear Michael,Thank you for your incredible review. We appreciate you taking the time to leave us a great review!!! Please come back and visit us again in the near future. With warmest regards, The Candlewood Family

6/10 – Redelijk

Jordan

Positief: Personeel en service
1 nacht verbleven in februari 2024
Reactie van Robert op 6 feb 2024
Dear Jordan,Thank you for your patronage with the Candlewood Suites Hotel. We also appreciate you taking the time to give us your review. I truly hope on your next visit we can increase your expectations. With warmest regards, The Candlewood Family

2/10 – Ontzettend slecht

Eh Doh

1 nacht verbleven in januari 2024
Reactie van Front desk op 22 mrt 2024
Dear Eh doh; Thank you for your awesome review. We are so happy that you enjoyed your stay with us!! We look forward to your return in the near future!! With warmest regards, The Candlewood Family

10/10 – Uitstekend

Juana

1 nacht verbleven in januari 2024
Reactie van Robert op 6 feb 2024
Dear Juana,Thank you for your awesome review. We are so happy that you enjoyed your stay with us!! We look forward to your return in the near future!! With warmest regards, The Candlewood Family

10/10 – Uitstekend

Courtney

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Robert op 6 feb 2024
Dear Courtney,Thank you for your incredible review. We appreciate you taking the time to leave us a great review!!! Please come back and visit us again in the near future. With warmest regards, The Candlewood Family

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Front desk op 13 apr 2024
Thank you for your feedback. We will be addressing your concerns.

2/10 – Ontzettend slecht

Meezan, Little Rock

Zakenreiziger, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Front desk op 13 apr 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 – Uitstekend

Dale

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very Good!
Very good.
1 nacht verbleven in december 2023

6/10 – Redelijk

Geverifieerde reiziger

Positief: Comfort kamer
Hotel is clean and comfortable- basic not fancy- housekeeping did knock on my door at 8:50am on Sunday which I thought was a bit to early
1 nacht verbleven in december 2023

10/10 – Uitstekend

Ron

Excellent management
The manager in Aurora IL, was so accommodating, Having health issues, he went beyond to help me. We appreciate him so much. A kind man who is an asset to your company.
6 nachten verbleven in november 2023

10/10 – Uitstekend

Kim

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were very impressed with the quality and cleanliness of this for only$100. A full size fridge and a dishwasher!
1 nacht verbleven in november 2023

4/10 – Matig

Byron

Zakenreiziger
Negatief: Personeel en service
Appliances don't seem to work
I booked my stay for 11 days for a work project I was involved with in the area. The first room I was put in had a refrigerator that did not work...the freezer did but it just created condensation which dripped on my left over pizza and ruined it. I was told I would be reimbursed but never was. I was then moved to another room and this one had a microwave that did not work. I had to take anything I wanted to heat up to the 1st floor...of course I was on the 3rd. Was told I would be issued a credit for one night to make up for the inconvience...never was. The manager and staff were friendly enough but it doesn't fix the maintenance issues.
11 nachten verbleven in oktober 2023
Reactie van Front desk op 13 apr 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 – Uitstekend

pye

2 nachten verbleven in oktober 2023

8/10 – Goed

Colleen

Positief: Netheid, comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Front desk op 13 apr 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 – Redelijk

America, Chicago

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
The rooms only had one quien size bed. It was not big enough for myself and my two children.
1 nacht verbleven in oktober 2023
Reactie van Front desk op 13 apr 2024
Thank you for your feedback. We will be addressing your concerns.

2/10 – Ontzettend slecht

Hal

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We reserved a two bed suite and we were given a one bed suite. finally got a roll away bed but not blanket. The manager said that he would credit our room for the four night and that has not happened as of yet. The floors in the room were extremely dirty and very few if any silverware.
4 nachten verbleven in oktober 2023
Reactie van Front desk op 13 apr 2024
Thank you for your feedback. We will be addressing your concerns.

2/10 – Ontzettend slecht

Grace

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Liked nothing. DEFINITELY not what the pictures displayed. Dingy and dirty, smelled. Poor maintenance issues with lighting and dishwasher.
4 nachten verbleven in oktober 2023
Reactie van Front desk op 13 apr 2024
Thank you for your feedback. We will be addressing your concerns.

4/10 – Matig

Kristina

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Refrigerator was filthy. Bathroom shelving was dusty. Conditioner was gone and there were no washcloths in the room.
1 nacht verbleven in oktober 2023
Reactie van GM op 9 okt 2023
Thank you for your feedback. We will be addressing your concerns.

4/10 – Matig

SARAH

1 nacht verbleven in september 2023
Reactie van Front desk op 13 apr 2024
Thank you for your feedback. We will be addressing your concerns.

8/10 – Goed

Alfredo

1 nacht verbleven in september 2023
Reactie van Frank op 3 okt 2023
Dear Alfredo,Thank you for staying with us at the Candlewood Suites Aurora. You feedback is very much appreciated, and we hope to see you again in the very near future. With warmest regards, The Candlewood Family

10/10 – Uitstekend

Afzal

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
IT’s pleasant experience to stay here , staff is very friendly and specially GM mr Robert Mandujano is excellent guy , he treated the guest extremely nicely, always available for help. He is 5star .
3 nachten verbleven in september 2023
Reactie van Frank op 3 okt 2023
Dear Afzal,Thank you for staying with us and for taking the time to let us know about your awesome experience. We agree, the GM, Robert, is an awesome manager. We hope to see you again in the very near future... With warmest regards, The Candlewood Family

10/10 – Uitstekend

Mark

Positief: Netheid
2 nachten verbleven in september 2023
Reactie van Robert op 3 okt 2023
Dear Mark,Thank you for your awesome review... It is much appreciated, and we hope to see you again soon!!!!

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Questionable
Didn’t even check in. There were windows open and some with box fans. Looks like a homeless shelter. Not sure why they are listed to rent rooms out?
1 nacht verbleven in september 2023
Reactie van Frank op 3 okt 2023
Dear Valued Guest,I am so sorry that our property wasn't up to your standards. Candlewood Suites is an extended stay property so there are some Guests that are staying long term. We have traveling nurses and some families looking for housing. Families usually pick our property due to the full kitchen facilities. I believe some people did have their windows open enjoying the cool weather. Again, so sorry it didn't work out. With warmest regards, The Candlewood Family

2/10 – Ontzettend slecht

Daniel

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
COCKROACHES
7 nachten verbleven in augustus 2023
Reactie van GM op 5 sep 2023
Thank you for your feedback. We will be addressing your concerns.

2/10 – Ontzettend slecht

Benjamin

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dirty Hotel
Check-in was okay, went to the room and it hadnt been cleaned. Bed was messy, towels on the floor in the bathroom, used soap in the bathroom, food in the fridge, previous room keys laying out. Clearly was missed by housekeeping. Carpet was dirty and black, clearly hadnt been cleaned in years. Went to the front desk to switch rooms but they were fully booked and housekeeping already left for the day. I was provided with the managers business card and told to contact him. Thats it. Spent the next hour trying to locate an available room - only to have drive to Elgin (42 min away) to find one. Never again. NEVER.
1 nacht verbleven in augustus 2023
Reactie van GM op 5 sep 2023
Thank you for your feedback. We will be addressing your concerns.

6/10 – Redelijk

Mercurio

Reisde met partner
no breakfast
1 nacht verbleven in augustus 2023
Reactie van GM op 5 sep 2023
Thank you for your feedback. We will be addressing your concerns.

4/10 – Matig

Jessica

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
So rude for no reason
Gentleman at the front desk said we could check in early. Said it’s all full. I had him call his manager, funny. We got a room. Why be a jerk for no reason? It’s just lazy.
1 nacht verbleven in augustus 2023
Reactie van GM op 15 aug 2023
Thank you for your feedback. We will be addressing your concerns.

2/10 – Ontzettend slecht

Jennifer

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The first room I was given smelled of smoke; so much so that we couldn't stay in the room. The next room was very dirty, toilet wouldn't flush, light in bathroom was broken and it had several half smoked joints. I stay in hotel rooms a lot for business and personal and this is the very first time I was ever so uncomfortable that I left. When I tried to explain the issues to the staff, they refused to even listen.
Reactie van GM op 15 aug 2023
Thank you for your feedback. We will be addressing your concerns.

2/10 – Ontzettend slecht

CHERELLE

1 nacht verbleven in juli 2023

6/10 – Redelijk

Jorge Christian Tello

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The personal in the front desk was a little bit rude at my check out.
3 nachten verbleven in juli 2023
Reactie van GM op 15 aug 2023
Thank you for your feedback. We will be addressing your concerns.

2/10 – Ontzettend slecht

Jeannette

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Never Again
This was the dirtiest nastiest hotel stay ever! Room 312...horrible. there were plastic plates stuck on the wall. I assumed they were covering old old phone jacks or something. Turns out they were covering holes in the drywall. I found out because they fell off the wall at about 2am. I woke up thinking someone was in my room. There are several more photos i can add of the filth...unfortunately i must have hit my photo limit.
Filthy nightstand
Wrapper on floor in front of nightstand.
Dirty fridge
Sink cabinet in kitchen
1 nacht verbleven in juli 2023
Reactie van GM op 22 jul 2023
Hello Jeannete; So sorry to hear about the issues you had with your room. We will work hard to correct these items that you pointed out. Thank you for your feedback!

8/10 – Goed

susan

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Nice location- polite staff- comfy bedding Would ask for attention to be given to cleanliness of towels Washed but stained so a bit off putting AC condenser was leaking and socks got wet near area Please fix broken bathroom fan
2 nachten verbleven in juli 2023
Reactie van GM op 22 jul 2023
Hello Susan; So sorry to hear about the issues you had with your room. We will work hard to correct these items that you pointed out. Thank you for your feedback!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service
There were bed bugs..it is not a hotel. People live there and not just the trades and traveling workers,,
1 nacht verbleven in juli 2023
Reactie van GM op 22 jul 2023
Hello Leenan; So sorry to hear about the issues you had with your room. We will work hard to correct these items that you pointed out. Thank you for your feedback!

6/10 – Redelijk

Robert W

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Desk staff was friendly . First noted faucet in bathroom was disconnected. Some electrical problems: no remote, tv dead, bedside lamp not working. Otherwise, bed was comfortable and window could be opened:
3 nachten verbleven in juli 2023
Reactie van GM op 22 jul 2023
Hello Robert; So sorry to hear about the issues you had with your room. We will work hard to correct these items that you pointed out. Thank you for your feedback!

4/10 – Matig

Rebecca

2 nachten verbleven in juli 2023
Reactie van GM op 15 aug 2023
Thank you for your feedback. We will be addressing your concerns.

2/10 – Ontzettend slecht

Carlos

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Horrible la peor estadía de mi vida me cambiaron de 4 cuartos diferentes porque no servían algunas cosas y el primero está bien sucio sin Covijas no sobre camas no está listo para hospedarse y el segundo no servía el lavamanos el tercero no servía el aire acondicionado el hasta que me dieron el cuarto número cuatro ese si está bien
1 nacht verbleven in juli 2023
Reactie van GM op 22 jul 2023
Hello Carlos, So sorry to hear about the issues you had with your room. We will work hard to correct these items that you pointed out. Thank you for your feedback!

6/10 – Redelijk

Sree

1 nacht verbleven in juli 2023
Reactie van GM op 15 aug 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 – Uitstekend

Jane

1 nacht verbleven in juni 2023
Reactie van GM op 22 jul 2023
Hello Jane,Thank you for taking the time to review us. We at Candlewood Suites want all of our valued Guest to feel cozy and comfortable. Thank you for staying with us and we hope to see you again very soon!!!! With warmest regards, the Candlewood Team

8/10 – Goed

Marianna

1 nacht verbleven in juni 2023
Reactie van GM op 22 jul 2023
Hello Marianna,Thank you for taking the time to review us. We at Candlewood Suites want all of our valued Guest to feel cozy and comfortable. Thank you for staying with us and we hope to see you again very soon!!!! With warmest regards, the Candlewood Team

2/10 – Ontzettend slecht

Brian

1 nacht verbleven in mei 2023
Reactie van GM op 22 jul 2023
Hello Daniel, So sorry to hear about the issues you had with your room. We will work hard to correct these items that you pointed out. Thank you for your feedback!

4/10 – Matig

Daniel

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Not impressed.
The hotel looked good and was clean but staff were less than friendly and the room needed maintenance: lightbulb in bathroom was flashing and would go out at times, fridge compressor sounded like an old car horn throughout the night and the fan on the ac sounded like it needed a new bearing. When we informed the front desk of the issues there was no attempt to apologize just kept sitting and gave a nod and thanks for letting us know. Not impressed.
1 nacht verbleven in mei 2023
Reactie van GM op 3 jun 2023
Hello Daniel, So sorry to hear about the issues you had with your room. We will work hard to correct these items that you pointed out. Thank you for your feedback!

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Front desk rude
There 3 adults and upon check in we got to our room to find there was only one bed. I made the reservation a month before our trip and reserved a 2 bed room. We were told the hotel was full so we could get a roll away bed but thats the best they could do. The parking lot wasnt half ful so it was hard to believe the hotel was full. Then we left our room an hour after check in to go do stuff and we were asked if we were gonna come down and get our bedding. Ummm no why wasnt it brought up our room?!?!?!
1 nacht verbleven in mei 2023
Reactie van GM op 23 mei 2023
We're so sorry for any inconvenience that this may have caused!!! Unfortunately, things happen that are beyond our control such as plumbing and water issues. I truly hope we can accommodate you in the near future... With warmest regards, The Candlewood Team