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Beoordelingen van The Aurora Inn

3 out of 5
The Aurora Inn
30 Shawnee Trail, Aurora, OH

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 181 van 310 beoordelingen" "
Gastenscore: 8 - Goed. 86 van 310 beoordelingen" "
Gastenscore: 6 - Redelijk. 25 van 310 beoordelingen" "
Gastenscore: 4 - Matig. 14 van 310 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 310 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Eric

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They offer you things if you forgot them
2 nachten verbleven in mei 2024

8/10 – Goed

Lisa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Historic property. Staff was very friendly!
5 nachten verbleven in april 2024
Reactie van Franz op 4 mei 2024
Thanks for your review, Lisa. Will work on that 5th star on your next stay.

10/10 – Uitstekend

Theresa, Hillsboro

2 nachten verbleven in april 2024
Reactie van Franz op 4 mei 2024
Theresa, Appreciate your review and we look forward to seeing you again soon.

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Franz op 24 apr 2024
Maria, Thank you for the 5 star review- we look forward to your next visit.

8/10 – Goed

Stacey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Franz op 23 apr 2024
Thank you for taking the time to review us. We will work hard to earn that 5th star on your next stay!

8/10 – Goed

Libby

Positief: Voorzieningen
This is an old inn and each room is different so other folks may have a totally different experience. My room, #73, was quite small, suitable for only 1 person. There was no chair, light or electrical receptacles by the desk area. There were also no USB plug ins in the room. There is also no elevator so if you can’t negotiate steps, request a first floor room. On the plus side, the Inn is charming, the staff friendly and helpful, and there is an excellent restaurant attached to the Inn. They accept pets and have a special area for guests with pets so you are unlikely to have a barking dog in your next door room.
2 nachten verbleven in april 2024
Reactie van Franz op 23 apr 2024
Thank you for reviewing- yes, we are almost 100 year old. That said, certain things should have been in place such as a chair by your desk- thank you for bringing it to our attention so we can rectify that. Any time on your next visit, please let us know in advance and we will work to get you into a larger room.

8/10 – Goed

Samir

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good hotel. The only issue is they don't have elevator & need to use stairs even with bags.
1 nacht verbleven in april 2024
Reactie van Franz op 23 apr 2024
Samir, Thank you for the review. Next time you arrive, please let us assist you with your bags. Another choice is booking a deluxe room on the first floor- our guests LOVE thos rooms.

10/10 – Uitstekend

Lisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
a
1 nacht verbleven in maart 2024
Reactie van Franz op 23 apr 2024
We LOVE 5 stars- thanks for choosing us as your "home away from home".

8/10 – Goed

Sarah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only thing we didn’t like was there was no microwave in the room. But the inn is set up more like a BnB. Plus my husband and I are so laid back it really isn’t a deal breaker for us at all. 10 out of 10 would come back. Next time we’ll do the deluxe room!
2 nachten verbleven in april 2024
Reactie van Franz op 23 apr 2024
Sarah, Thanks for taking time to review us. We do not have microwaves as we have found not all people are considerate about the type of food they heat- and this can impact the room for days as well as neighboring guests. Looking forward to your return!

10/10 – Uitstekend

Clifford, Warren

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cozy hotel. Great staff. Nice bar/resturant in the hotel with wonderful bartender.
3 nachten verbleven in april 2024
Reactie van Franz op 23 apr 2024
Clifford, Appreciate your review- will pass your kind words on to the entire team.

4/10 – Matig

Zach

1 nacht verbleven in april 2024

8/10 – Goed

Lori

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Due to some renovations going on, the pool area was a little less than. However, we really appreciated the pool hours and cleanliness of the pool itself. The room heater was very noisy. It’s a charming older property, and I will look forward to see how the renovations in the pool area turn out. Beds very comfortable.
2 nachten verbleven in maart 2024
Reactie van Franz op 11 mrt 2024
Lori, Thank you for your review. We are completing the pool renovation in stages, and expect the new exercise room to be done within 45 days. I appreciate you letting us know about the noisy heater as we were able to address that right away. Looking forward to your next visit to give you a true 5 star experience!

6/10 – Redelijk

Louise

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The pool area is awful and the bathroom doors slide instead of shutting so there’s open space for the person using the restroom. It was terrible and we hated it.
1 nacht verbleven in maart 2024
Reactie van Franz op 11 mrt 2024
Louise, We apologize your found the pool area "awful". We are going through extensive renovations on the area. Also, I believe when you were there, we did have a very large group in. The bathroom doors should close all the way and we have addressed that. Please notify me the next time you make a reservation, and as the owner I will personally make sure you have a perfect stay on your next visit.

10/10 – Uitstekend

Dirk

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All great
1 nacht verbleven in februari 2024
Reactie van Franz op 11 mrt 2024
Thanks for the 5 stars- we look forward to your return visit!

4/10 – Matig

maryellen

Reisde met huisdieren
Positief: Netheid
I felt that the pet fee of $80 was excessive. Pet rooms were acceptable. The hallway within the pet quarters was dreary There was a notice in the bathroom that there were no toiletries, but they were available at no charge at the desk. I had forgotten my deodorant because I left in a hurry (an unexpected death in the family). I went to the desk and told that they had none. I froze in the room at night. There was not an extra blanket in the room. The strange coffeemaker had no instructions, (so I had no coffee). The alarm clock was unusual and had no instructions to operate. The lack of information sheets rendered these items useless.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Jennifer

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay at the Inn. Clean, courteous, quaint, easy to get too. Highly recommend!
2 nachten verbleven in februari 2024

8/10 – Goed

Amy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Jennifer

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Cute Inn with friendly staff
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Audra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We enjoyed our stay there! Everyone was very pleasant and it was clean and cute
1 nacht verbleven in februari 2024

6/10 – Redelijk

roy

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Darra

Positief: Netheid
.
1 nacht verbleven in januari 2024

8/10 – Goed

Barbara

2 nachten verbleven in januari 2024

6/10 – Redelijk

Mario, Anchorage

Reisde met partner
Positief: Netheid, personeel en service
Cozy old large inn, comfortable beds. Dated TV, heater not working well. Nice swimming pool on premises, however the pool area/bathrooms quite run-down. No microwaves anywhere on premises.
3 nachten verbleven in januari 2024

8/10 – Goed

Melissa

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Janet

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

10/10 – Uitstekend

Dana

Positief: Netheid, personeel en service
1 nacht verbleven in januari 2024

8/10 – Goed

Betsi

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely stay
Hotel was very nice, clean, cute. Staff was extremely friendly and helpful. Only negatives are no elevator, “European” breakfast, and the pool was ‘fine’ but not great. Went the week after Christmas and felt like we were in a Hallmark movie. Quaint and well decorated.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Brandon

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The ambiance was very nice and the architecture seemed like it was high quality.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Bill

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten

10/10 – Uitstekend

Lijian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great property!

8/10 – Goed

Barbara

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2023

10/10 – Uitstekend

Tracey

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pet Friendly
Nice hotel that’s super pet friendly. They even gave our little guy a treat and bandana upon arrival. Nice area and friendly staff. Would stay again if in the area.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Richard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It has been 45 years since we stayed at the Aurora Inn. Since then we have moved 6 times including a stint in Alberta, Canada. We found the Aurora Inn as charming as it was 45 years ago. It is not a chain hotel, and that is one of the things we like about it. Aurora village is a bit off the beaten track and is close enough to the city of Cleveland that you can easily get to just about any place in town, especially if it is on the east side, and then back out from the city and suburbs to a much quieter place. Northeastern Ohio has many lovely villages and quaint small towns. After all, this area was settled by people from Connecticut, and at one time this area was actually part of Connecticut. This area is a small piece of New England right here in Ohio, and the Aurora in is right on the edge if it.
2 nachten verbleven in december 2023

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A hidden gem
First time ever staying at the Aurora Inn. Once inside the Inn I was greeted by Erica at the Customer Service check-in desk. Very nice pleasant friendly young lady Erica the whole staff was really nice and friendly. We enjoyed the bar didn’t get a chance to check out the pool or breakfast Was nice and quiet my husband I would definitely return when we need some quiet time 🙂
1 nacht verbleven in december 2023

8/10 – Goed

Barbara

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2023

10/10 – Uitstekend

Theresa

2 nachten verbleven in november 2023

10/10 – Uitstekend

Krista

1 nacht verbleven in november 2023

6/10 – Redelijk

Allen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

10/10 – Uitstekend

Matthew

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best hotel restaurant
Very nice room. Amazing restaurant. Sirloin with blue cheese mashed potatoes was so good.
2 nachten verbleven in november 2023

10/10 – Uitstekend

Steven

1 nacht verbleven in november 2023

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in november 2023

10/10 – Uitstekend

Rachel

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
This 100 year old hotel has a total vibe
I am so glad I found this gem. It’s beautifully decorated and the pool was clean. The service was very friendly and helpful…. But the bed was so comfortable- that’s the highlight for me. The breakfast is cold, sans oatmeal, but the atmosphere is elegant and you don’t need to leave hungry. 10/10 would stay here again. Note: as of 11/23 they are still recoverying from a tornado so the pool is usable but there looks like some construction is going on. Sauna works too.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Kris

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best friendly staff who went out of their way to make our stay memorable! Enjoyed heated pool and sauna and access to a 24x7 fitness near by; enjoyed free breakfast every day; fresh Starbucks coffee with unlimited supply in the room; great to walk out in fall weather ! Definitely plan to stay there again!
8 nachten verbleven in oktober 2023
Reactie van Franz op 30 okt 2023
Thank you for taking the time to review. We enjoyed being your "home away from home" and look forward to your next visit!

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Franz op 30 okt 2023
A perfect score is always our goal and we are glad we succeeded during your stay.

4/10 – Matig

Debra

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Heat didn't work. Room much tinier than expected. Restaurant overpriced. Pool was awesome! Employees were the absolute best!
1 nacht verbleven in oktober 2023
Reactie van Franz op 30 okt 2023
Appreciate the feedback. During this transition period in weather, it is the first time the heaters are being used and apprecite you bringing it to our attention. As a boutique hotel built in 1927, our rooms sizes do vary and are not as spacious as modern hotels. We try to make up in quality what we don't have in quantity. On a future visit, please ask for a larger room and let us know if something is not working properly during your visit- we will take care of it immediately as is our standard.

6/10 – Redelijk

John

I’ve never before stayed at a hotel where you have to request maid service. By the time I realized that was the case, it was too late.
2 nachten verbleven in oktober 2023
Reactie van Franz op 30 okt 2023
We found that most guests only staying one or 2 nights do not need a full and complete changeout- so we do give a housekeeping request card at check-in to give you the option. If you were not informed of that, I apologize and will address that with our team.

10/10 – Uitstekend

Danica

2 nachten verbleven in oktober 2023

10/10 – Uitstekend

loly ann

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Happy
Friendly staff
1 nacht verbleven in oktober 2023
Reactie van Franz op 30 okt 2023
Thanks for the 10 rating- the entire team works hard daily for this review and glad you noticed. Will pass your comment along.

10/10 – Uitstekend

Tim

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overnight business
Loved that there was a restaurant on site, unfortunately it was closed the day I stayed. Loved the bonfire pit.
1 nacht verbleven in oktober 2023
Reactie van Franz op 11 okt 2023
Appreciate the review and we invite you back when the restaurant is open- you will love it!

10/10 – Uitstekend

Clifford, Warren

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Great staff. Very friendly. Cozy room.
1 nacht verbleven in oktober 2023
Reactie van Franz op 11 okt 2023
We appreciate your feedback and glad that you enjoyed your stay!